Trusted Agent profile
★★★★★
3,052 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,052 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotKieran Mooney
Efficient and well communicated inspection from Kieran, appreciate the pleasant feedback :) In general DJ Alexander have been helpful and friendly whenever we've had any issues we've needed to reach out for, much appreciated!
Thank you, Dominic, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotTenancy check
Tenancy check - was lovely to meet Jenn whilst she did a quick review of the house. Friendly and able to give advice and was extremely helpful.
Thank you, Sam, for this excellent review. We will pass this onto Jenn and the Team.
5/5
TrustpilotThanks Ryan and team
From the minute we met Ryan at the viewing he was very friendly and helpful. He took the time to chat and never made us feel rushed. Throughout the process he was there to answer our phone calls and questions. We are now in our new flat and loving it! Thanks again Ryan and the wider team.
Thank you, Emily, for this excellent review. We will pass this onto Ryan and the Team.
5/5
TrustpilotThe staff members are an excellent team who really helped me
The staff who all helped me with my rental of a property were great,Oliver and Patrick who were responsible for showing me the apartment and helping with the procedures.I particularly want to mention Erin French, based at the Edinburgh office. She was really helpful with the financial procedures - there were moments (often) when I was a bit confused, Erin had tremendous patience and gave me sincere help with all the steps to achieve obtaining the property I wanted to rent. I could not have done it without Erin’s help.Thank you Erin and all the team at DJ Alexander.
Thank you, Bruce, for this excellent review. We will pass this onto Erin and the Team.
1/5
TrustpilotChose any other company!
I decided to rent my flat out whilst travelling and chose DJs as they were a big name and after meeting one of the sales agents, I thought they seemed great. I honestly had an awful experience with them - over the 6 weeks my flat was marketed, I had to speak and deal with over 7 different people. The flat fell through over 4 times and communication was poor throughout this time. They continually took my flat off the market before a deposit had been paid which led to delays in renting. I switched to another company as a result who found me great tenants within the week. Overall they cost me more than £2000 in lost rent money. Edinburgh has a great market and my flat is a nice 2 bed. There was no apology and they also refused to share their marketing pictures with the new company which caused further delays. I would strongly advise anyone considering using them, not to.
Dear Elizabeth, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotThank you, Laura Mctaggart
Laura Mctaggart was a great assistance with all of my questions. I received updates and extensive details at every stage of the process. These steps can occasionally be very stressful, but thanks to Laura's detailed directions on what to do next, it became really simple and stress-free.
Thank you, Andrew, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotI had a lovely call from a lady…
I had a lovely call from a lady enquiring if my oven had been fixed. Indeed it had been! She was lovely and friendly and asked if everything else in the home was working well, which it is! Amazing customer service! She even told me it may rain later - which prompted me to put an umbrella in my bag! Top marks!
Thank you, Rachel, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotGiulia Ceccarelli
Giulia is an incredibly knowledgeable and interpersonal member of the DJ Alexander sales team. She has an in-depth understanding of the Edinburgh property market and takes the time to listen to what clients are looking for. Giulia was extremely proactive in assisting us, demonstrating her dedication to her role and her clients. Giulia clearly has a passion for property and a wealth of experience from managing, renting and selling; meaning she can advise not only on the particular property in question but also the additional considerations clients may need to take into account which are specific to certain areas, for example, any restrictions concerning the modification of rooms or the day-to-day management of properties in the Edinburgh area. This is immeasurably helpful to clients looking for their new property, particularly those new to Edinburgh.
Thank you, Murchadh, for this excellent review. We will pass this onto Giulia and the Team.
5/5
TrustpilotSpeedy efficiency and clarity of…
Speedy efficiency and clarity of explanation. Jenni takes extra care and is kind and polite. Very impressive.
Thank you, Beverly, for this excellent review. We will pass this onto Jenni and the Team.
5/5
TrustpilotThanks Jen…
Jen was great from the day of viewing the property, guided me through the process and answer questions with honesty and care, thank you very much.
Thank you, Mohammad, for this excellent review. We will pass this onto Jen and the Team.
1/5
GoogleBoth landlords and tennants should make every effort to avoid. The competency crisis is real...
5/5
GoogleThank you Diane Harte, it was wonderful working with you as property manager who had made things so easy right from viewing and till whole process of letting it. Helped me in all ways even setting up my Council tax account. 5 stars for you for being such a polite, nice, cordial and helpful property manager of DJ Alexander
5/5
TrustpilotGreat experience!
Rating only, no written review.
Thank you, Mikkel, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotThank You, Kieran Mooney!
Kieran patiently answered my questions with a smile during my viewing appointment. He also gave me space to explore the property, so I didn't feel I had to rush, which I truly appreciated. What a wonderful person!
Thank you for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotVery smooth and straight forward…
Very smooth and straight forward application process made even more stress free by Gill who did a great job to overview our application!
Thank you, William, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotThank you Diane Harte
Thank you Diane Harte, it was wonderful working with you as property manager who had made things so easy right from viewing and till whole process of letting it. Helped me in all ways even setting up my Council tax account. 5 stars for you for being such a polite, nice, cordial and helpful property manager.
Thank you, Jatinder, for this excellent review. We will pass this onto Diane and the Team.
5/5
TrustpilotGreat to get a prompt follow-up from…
Great to get a prompt follow-up from Kasper on even the "little" things. Thank you!
Thank you, Charlie, for this excellent review. We will pass this onto Caroline and the Team.
5/5
TrustpilotVery helpful agents who were quick to…
Very helpful agents who were quick to answer questions and took time to show us around.
Thank you, Andrew, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotHad a great experience at a flat…
Had a great experience at a flat viewing with Ellie, very helpful and welcoming
Thank you, Catriona, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotThank you Caitlin Butler
Thank you Caitlin Butler, she has been really helpful today at the veiwing of the property. I have mentioned that sometimes it is difficult to book the viewings but she has been really helpful and offered her help. I really appriciate it. Hopefully we will be able to find a flat for us soon.
Thank you, Krittika, for this excellent review. We will pass this onto Caitlin and the Team.
5/5
TrustpilotKasper Eichelkraut
Kasper Eichelkraut provided strong ongoing support in dealing with a utilities issue.
Thank you, George, for this excellent review. We will pass this onto Kasper and the Team.
5/5
TrustpilotLaura Mctaggart From Glasgow office was…
Laura Mctaggart From Glasgow office was of excellent help during our tenancy process.
Thank you, Lakshmi, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotBig thank you
Zosia Mlynska was great from the day of viewing the property, guide me through the process and answer questions with honesty and care, thank you very much for all your help,
Thank you, Agnieszka, for this excellent review. We will pass this onto Zosia and the Team.
5/5
TrustpilotGill particularly was very helpful
Gill particularly was very helpful, and made the process a lot easier than I have experienced in the past with other agencies - so was Natalia.
Thank you for this excellent review. We will pass this onto Gill and the Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Edinburgh (John Cotton Centre) has the most, with 2,116 reviews rated 4.1 out of 5, followed by Aberdeen with 1,982.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
