Trusted Agent profile
★★★★★
3,052 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,052 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotChloe Mitchell was great in helping us…
Chloe Mitchell was great in helping us get everything setup for our flat in Edinburgh and the process was so smooth. Would recommend to anyone. Thanks again
Thank you, Peter, for this excellent review. We will pass this onto Chloe and the Team.
5/5
GoogleThanks to Gill and Jemma for their efficiency in finding new tenants for my property.
Thank you, Yvonne, for this excellent review. We will pass this onto the Team.
5/5
GoogleSince Beth has taken over as the property manager for the rental property I live in everything that has needed to be done has been completed in a timely manner
Thank you, Gavin, For this excellent review. We will pass this onto the Team.
5/5
GoogleMostly had dealings with Beth Robbie shes a very nice lady, Very helpful and friendly. Same goes for all the staff I have spoke with. Excellent service. 5 star
Thank you, Blair, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotPleasant and accommodating Property Manager
We are very pleased with our experience on finally getting a property to rent with DJAlexander which Imran Iqbal as the property manager, team up with Laura Mctaggart. From the viewing process , Imran was very accommodating and knowledgable about the property, and most importantly for us who’s looking for the house, they keep updating us and communicating about the possibility and process.They are both patience with our queries and processing our documents. Thank you to u both for all the hardwork.
Thank you, Lorie, for this excellent review. We will pass this onto Imran, Laura and the Team.
5/5
TrustpilotVery good comms
Really helpful flagging up of legally required work at a rental property and prompt liaison with tenant over access for the tradesman. Thank you.
Thank you for this excellent review. We will pass this onto the Team.
5/5
TrustpilotA friendly face always helps
A big thank you to Natalia who showed us round Western Gardens. She was helpful, friendly, well informed and well organised.
Thank you, Caroline, for this excellent review. We will pass this onto Natalia and the Team.
5/5
TrustpilotEdinburgh Viewing
Thanks to Kieran for being really helpful during my viewing. He was able to answer all my questions and was very knowledgable and professional. It been a really stressful couple of week trying to secure a property and the time between the viewing, submitting my application, passing reference checks via goodlord, and securing the property was extremely fast. Many thanks.
Thank you, Mohammad, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotThank you very much for Emily's…
Thank you very much for Emily's assistance in the whole process. She is professional and patient. Without her, my lease could not have been so smooth.
Thank you, Ran, for this excellent review. We will pass this onto Emily and the Team.
5/5
TrustpilotKieran Mooney did my property…
Kieran Mooney did my property inspection the other morning. He was very professional and friendly!
Thank you, Kristina, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotA big thank you to Lauren and Chloe (Edinburgh Branch)
Thank you to Lauren and Chloe for all their excellent assistance this week in providing us with guidance and advice every step of the way during the application process. Finding new accommodation is very stressful at the best of times, but this has been seamless. Thank you!
Thank you, Cristina, for this excellent review. We will pass this onto Lauren & Chloe.
5/5
TrustpilotAbove and Beyond
Huge thanks to Sarah McIntyre and Sara for their tireless efforts in helping get my property sold! We faced some hefty challenges within an ever changing market place but they always stayed the course. I would so recommend these guys - excellent communication, dedication, attention to detail and always ready to help!
Thank you for this excellent review. We will pass this onto Sarah and Sara.
5/5
TrustpilotSuper Professional and Helpful
Every agent we met was lovely and incredibly helpful. We were provided with lots of support through our property hunting process.
Thank you, Hannah, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotSuper helpful as always - Dora Alves (the explorer)!
I had the pleasure of dealing as a tenant with Dora Alves from DJ Alexander and I couldn't be more impressed. Dora's diligence and helpfulness truly stood out throughout our interaction. She was attentive to every detail, responsive to all queries, and went above and beyond to ensure a smooth experience. Her professionalism and dedication are commendable, and I highly recommend her services to anyone seeking top-notch assistance in the real estate industry. Thank you, Dora, for your outstanding support!
Thank you, Asfand, for this excellent review. We will pass this onto Dora.
5/5
TrustpilotStress free rental
Recently rented a flat in Edinburgh and the process was very easy and stress free. Kieran Mooney, who was the agent that was assigned to us, was very helpful, responsive and flexible. I would recommend DJ Alexander for their professionalism and communication with clients.
Thank you, Christina, for this excellent review. We will pass this onto Kieran.
1/5
TrustpilotHorrific experience renting with this…
Horrific experience renting with this company in Glasgow. We were left without a working smoke alarm, and several outstanding repairs, including no lighting upstairs for months. This company said they have done their bit by flagging repairs to the landlord but not ensuring anything ever gets fixed... dangerous and incompetent! ***edit I have contacted your mailbox several times and you have rejected my complaint, so please don't make these offers. You are incompetent and represent shoddy landlords. Five star reviews are clearly fake or people just trying to desperately rent properties!
Dear Elizabeth, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotWe have recently gone through a few…
We have recently gone through a few changes of tenancy within our rented property, and I would just like to say a huge thank you to Maisie from the Edinburgh office who couldn’t have been more helpful and made the process very smooth - thanks maisie!
Thank you, Chloe, for this excellent review. We will pass this onto Maisie.
5/5
TrustpilotEdinburgh Lettings Office
We recently viewed a property with Caitlin, a property manager based in the Edinburgh lettings office. We are relocating urgently back to Scotland from the south of England and Caitlin has been so helpful from the initial booking through the tenancy application process - very open and friendly, checking in with progress, quickly and thoroughly providing us will all the necessary info and keeping us completely up to date - helping to make a big move a lot less stressful. Thank you Caitlin!
Thank you, Amy, for this excellent review. We will pass this onto Caitlin.
1/5
TrustpilotDon’t use them to rent house or give them your house to manage as a landlord
It’s been almost 2 months I left the property, and there was no mentioning of my refund for paying extra on house rent until I reached out, by the time I got paid, it was half, throughout my tenancy, they hardly respond and it took them 2 months to fix my washing machine, what I met in the property as spoilt, they are billing me to fix it after I left, I don’t have an explanation on why my refund is been halved and they have hidden charges that would be levied against you once you leave
Dear Dapo, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk Kind regards, DJ Alexander Customer Service
5/5
TrustpilotProfessional, Friendly and Prompt Service
I have rented my property with DJ Alexander for several years and they have provided exemplary service. When tenants move out they are highly efficient at securing new tenants and ensuring the property is up to an excellent standard. In particular Amy Vass and Nathan Eastwood have been brilliant in ensuring this is a smooth and seamless process.
Thank you, Kathryn, for this excellent review. We will pass this onto Amy & Nathan.
5/5
TrustpilotKieran Mooney was very helpful with my…
Kieran Mooney was very helpful with my checking out process. He is the reason I am leaving a 5 star review.
Thank you, Conor, for this excellent review. We will pass this onto Kieran.
5/5
TrustpilotCaitlin🤩
Caitlin recently showed us around a property and was very kind and helpful and answered all our worries and queries!
Thank you, Cloee, for this excellent review. We will pass this onto Caitlin.
1/5
TrustpilotDO NOT USE THEM AS PROPERTY AGENT
Please proceed with caution if you reside in Aberdeen and are looking for private accommodation through DJ Alexander. Don't hesitate to say goodbye to the private accommodation they've offered you. I started leasing the private flat in August 2023, and the contract expires in January 2024. They respond so slowly to complaints that I have to wait 1 to 2 weeks for their response. Also, my deposit has not been returned after nearly two months. I clean the flat (have video of it), and they charge me £230.4 after I queried why they haven't returned my deposit after two months. They are extremely sluggish to reply to complaints yet very quick to collect money from tenants. When using them as an agent, you must take certain factors into consideration.
Dear Dahyang, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk Kind regards, DJ Alexander Customer Service
5/5
TrustpilotI have always found DJ Alexander to be…
I have always found DJ Alexander to be prompt, efficient and thorough in all the dealings that I have hdd as with them over many years. Johan, Megan Daniel and Norman have been especially helpful over the past numbers of weeks getting some work completed. 5 star service.
Thank you, Brian, for this excellent review. We will pass this onto Johan, Megan Daniel and Norman.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Edinburgh (John Cotton Centre) has the most, with 2,120 reviews rated 4.1 out of 5, followed by Aberdeen with 1,984.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
