DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 1/5

Trustpilot

Reference check admin fee outrage

I asked openrent to reference check one of DJ Alexander’s tenants at the Edinburgh branch. They ignored this request, and when I asked the tenant to makes enquiries with his letting agent about what was holding things up, they informed him that he would have to pay a £30 admin fee to DJ Alexander before they would release any information about the tenant. Compete ignorance and taking advantage of a tenant in a comprisable situation!!

John · 23 October 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

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Think of letting in Scotland, thing of DJ Alexander!

If you are looking for a befitting apartment to rent in Scotland, you need to cross mental hurdle of searching on the web for months, psychological trauma of viewing/applying and getting rejections, and financial stress of high cost of renting and making a huge statutory/cautionary deposit. BUT DJ Alexander Letting Agent in Edinburgh is completely opposite. These guys are highly professionals. Their feedback system is robust and timely too. The staff of DJ Alexander in Edinburgh (like Caitlin Butler, Kaiya, Leno, Calumn, etc.) are awesomely dedicated and supportive. Your enquiriesteam is phenomenal. I have been with DJ Alexander since I moved to Edinburgh and my last apartment offer is simply WOW. Keep it up!

Friday · 22 October 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

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Great staff took good care of us when…

Great staff took good care of us when letting our first flat. Imran Iqbal, Natalie Cotton, and Calumn Robertson were helpful, detailed and great at communicating. Thanks so much

Matthew · 22 October 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

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Super easy letting setup, friendly service

Very quick and easy process to get set up for a new tenancy. Great service from Laura Mctaggart as well, really appreciate all the help!

Dean · 22 October 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

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It has been over a week since we moved…

It has been over a week since we moved into our apartment, and we are still not being supplied with the furnishings that were promised and are listed in our tenancy inventory. We are paying a significant amount for a furnished apartment, yet the essential items are missing, and maintenance has not been completed as agreed.Dealing with this letting agency has been terrible. I’ve had to chase contractors and DJ Alexander myself, without being provided any updates or information regarding what’s being done to resolve the situation. Their lack of communication and professionalism is unacceptable, and I have no confidence that this will be sorted any time soon.I would strongly advise potential renters to avoid this agency. We are currently seeking compensation, as we have not received the services we’ve paid for. This has been a deeply frustrating and disappointing experience.

Glasgow · 22 October 2024 · DJ Alexander Glasgow

★★★★★ 5/5

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Good communication at all stages which…

Good communication at all stages which made the check out run smoothly. Issues reported after check out accepted and actioned accordingly.

Mr · 21 October 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

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Quick and effective service the issue…

Glad to hear Jenni resolved the issue of my tenants having no hot water or heating so quickly by arranging the swift installation of a new boiler. Thanks.

Liz · 21 October 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

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Wanderfull service.

Wanderfull service.Chris mchenry.

Adán · 21 October 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

DJ Alexander made the whole process…

DJ Alexander made the whole process very smooth. I credit Micael Pereira with taking care of my tenancy and actively replying to my emails.

Sourabh · 20 October 2024 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Google

I rented a flat from DJ Alexander for almost four years and have had numerous issues along the way - I would highly advise anyone to stay away from this letting agency. Issues have included the check-in process (20+ inaccuracies on the initial inventory), long delays before any response from the maintenance team about ongoing issues like mice and mould and there being a lack of response/follow-up throughout the years (felt like I needed to phone Xavier many many times to get any response), it taking a full year for a shower to be fixed (despite multiple 'inspection visits to check the issue' that I had to stay home from work for), being told by Leno I was in the wrong for paying the amount of final rent that had been agreed, numerous inaccuracies again with the check-out report (like them trying to charge me for leaving the landlord's items in a cupboard, being charged a three hour cleaning fee as that is the minimum amount even though I had already thoroughly cleaned the flat myself, and significant delays in getting my deposit back. It has been a horrendous experience where my landlord was allowed to get away with things like not responding or taking their responsibilities in regards to issues serious for over a week on multiple times. Natalie was the only member that I have had some positive experiences with when she fixed issues that others had caused.

Nienke · 20 October 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Trustpilot

Would never rent from them again

I rented a flat from DJ Alexander for almost four years and have had numerous issues along the way - I would highly advise anyone to stay away from this letting agency. Issues have included the check-in process (20+ inaccuracies on the initial inventory), long delays before any response from the maintenance team about ongoing issues like mice and mould and there being a lack of response/follow-up throughout the years (felt like I needed to phone Xavier many many times to get any response), it taking a full year for a shower to be fixed (despite multiple 'inspection visits to check the issue' that I had to stay home from work for), being told by Leno I was in the wrong for paying the amount of final rent that had been agreed, numerous inaccuracies again with the check-out report (like them trying to charge me for leaving the landlord's items in a cupboard) and being charged a three hour cleaning fee as that is the minimum amount even though I had already thoroughly cleaned the flat myself. It has been a horrendous experience where my landlord was allowed to get away with things like not responding or taking their responsibilities in regards to issues serious for over a week on multiple times. Natalie was the only member that I have had some positive experiences with when she fixed issues that others had caused.

Nienke · 19 October 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

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Faboulous!

Carol and the whole team at DJ were absolutely fabulous to work with. I have been renting with DJ for 2.5+ years, and they made the process of my partner moving in as smooth as possible. Definitely recommend!

AV · 18 October 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

I want to express my heartfelt thanks to Giulia, Abby Grigg and Sarah McIntyre.

I want to express my heartfelt thanks to Giulia, Abby Grigg and Sarah McIntyre. for their incredible support in selling my property so quickly and efficiently. From the very beginning, the entire process was handled with utmost professionalism, care, and expertise.

Jack · 18 October 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

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Professionalism and efficiency

Alison professionalism and efficiency made the end of our tenancy smooth and hassle-free. We appreciated the clear communication and prompt responses throughout the process. Thank you for ensuring a positive final experience with the property.

Davide · 18 October 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

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Previously lived at one of their…

Previously lived at one of their properties, and now with them once again.Referencing took no time, managed to sort the whole process out in 3 days.Can't wait to move in again

Reuben · 17 October 2024 · DJ Alexander Aberdeenshire

★★★★★ 1/5

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An awful letting agency who I never…

An awful letting agency who I never wish to deal with again. Akin to other reviews, our original tenancy agreement was taken out with Tay Letting who were a fantastic organisation to deal with. Unfortunately for us (and for many others), DJ Alexander acquired Tay Letting around two months before our tenancy ended.The property was left in an immaculate condition which was reflected within the check out report. However, there was a charge on the report for a stain on the bedroom carpet. This was quickly refuted by us using the original inventory as evidence that the stain was already present prior to us moving in. There was then a second issue noted on the report saying that the windows did not open and that the landlord would be charged for them. Thankfully we had taken a video of the property just before we had left with all of the windows open.The above issues were quickly quashed by us, however, there was no sense of urgency from DJ Alexander to conclude the matter and release the deposit. Weeks went by with constant emails and phone calls chasing an answer where they were blaming the landlord for not responding. We believed what they were telling us at first although after 4 weeks we lost faith. Eventually, after voicing our dismay, the checkout department manager took control and within a matter of hours managed to get ahold of the landlord and release the deposit.DJ Alexander have recently acquired multiple independent letting agencies and are now struggling to keep up with the increased workload which is now at the detriment of the appalling service they provide.Avoid, if at all possible, although it now looks as though if you want to rent in Scotland you’ll need to deal with DJ Alexander. Worrying times ahead for the Scottish rental market.

Andrew · 16 October 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

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Renting a property

Stephanie who showed me round the property was helpful and welcoming and was able to answer all my questions. Laura Mctaggart was then quick to follow up with all required documentation so within a week the tenancy had been approved. Stress free experience and thank you.

Sue · 16 October 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

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Flat sold in Glasgow

I have recently sold my flat in Glasgow with DJ Alexander. I was dealing with Ruth Woodcock in the Glasgow office who has been fantastic throughout. My flat required emptying and cleaning which DJ Alexander arranged for me. They also took care of the viewings which was extremely helpful. After an initially slow start to the sale, I was concerned that we were not getting enough interest in the flat but Ruth advised me to stick with it. This was excellent advice as I soon received an offer that was comfortably more I was expecting. The rest of the sales process was remarkably smooth too. I could not have hoped for a better experience for selling my first flat.

Kevin · 16 October 2024 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Google

Had a viewing booked for the 11th of October. Booking was made on the 1st which was strange enough but the only slot available I proceeded to drive from England to Scotland for this viewing only to be called an hour before the booking to say the landlord had given it someone else and there was no viewing for me to attend. A sputter of the word sorry came out with no offers of other properties. No I’ll be in touch in 10 minutes with alternatives. I just had to drive back to England after just arriving for no reason.

Liam · 16 October 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Trustpilot

Great for both my tenants and me

When the property next door to my flat fell down they were excellent for both tenants and me. They ensured the tenants were well looked after, then, once things were safe, worked to get the flat repaired, cleaned and in a good state in record time. The place was relet within a week of going back on the market.

James · 15 October 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Google

In the process of letting a flat from DJ alexander and it’s been such a smooth process so far. Our agent Paige is friendly, helpful and has always been quick to reply to any questions that we had :)

Caitlin · 15 October 2024 · DJ Alexander Glasgow

★★★★★ 5/5

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What a fantastic company with lovely…

What a fantastic company with lovely staff. Gill Annand was so kind, friendly and helpful. I felt she really went above and beyond. Very clear communication, fast response time. I would highly recommend this estate agent :)

Pink · 15 October 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Great application process

Gill and the team at DJ Alexander made sure that our application process for our flat was super swift and straightforward. They were very helpful, with a process that is normally quite stressful which made the experience very pleasant, which we are grateful for.

T · 15 October 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

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Assistance for moving to new flat

Laura Mctaggart helped us organising everything to move into the new flat. She has been very kind, replying quickly and making sure things went smoothly.We had no worry to move flat. Brilliant service.

SN · 15 October 2024 · DJ Alexander Aberdeenshire