Trusted Agent profile
★★★★★
3,054 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,054 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotReview of experience
James was really knowledgeable about the flats and areas, even drove me to the viewing and back. Very personal so made the viewing really comfortable.
Thank you, Alexandria, for this excellent review. We will pass this onto James and the Team.
5/5
TrustpilotAmazing
Absolutely brilliant, helped all the way through with the process and every person I spoke to on the phone was lovely and helpful, would absolutely recommend! And especially a big thank you to Carol!
Thank you, Reece, for this excellent review. We will pass this onto Carol and the Team.
5/5
GoogleI would highly recommend DJ Alexander Edinburgh. DJ Alexander have a large selection of rental properties if you are relocating to Edinburgh 🏴 Alexandra Holzbarova was very helpful friendly & polite and showed me around two properties. Alexandra helped me secure a really nice flat close to the city centre. Thank you very much DJ Alexandra Estate Agents and Alexandra Holzbarova 👍
Thank you, Ian, for this excellent review. We will pass this onto Alexandra and the Team.
5/5
TrustpilotIt was a pleasure working with Ellie
It was a pleasure working with Ellie. From the viewing of the property all through to a successful application. The whole process was seamless for me and I’ll forever be grateful
Thank you, Simbi, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotThank you Ruth. 100% recommend
I used DJ Alexander to let my flat and also to sell my flat. I found them to be excellent. Ruth was fantastic when it came to selling. The flat was sold quickly at a good price and the whole process was easy. She was friendly, knowledgeable and a great help. I have used them for over 10 years and not once have they let me down. 100% recommend.
Thank you, Gordon, for this excellent review. We will pass this onto Ruth and the Team.
5/5
TrustpilotThe moving-in procedure is quick and…
The moving-in procedure is quick and fluent. The property manager Sophie, Chloe and Scott helped a lot throughout the way. In addition, every feedback would be attached importance here! After moving-in, we found some problem with the boiler and reported to DJ, they manage the check and repair stuff immediately. Thanks a lot to such a supportive team!
Thank you, Mayrene, for this excellent review. We will pass this onto Sophie, Chloe, Scott and the Team.
5/5
TrustpilotGreat experience
Great experience, really helpful staff specially Carol clark, she help throughout the application. Many Thanks
Thank you, for this excellent review. We will pass this onto Carol and the Team.
5/5
TrustpilotStephen and James showed huge patience…
Stephen and James showed huge patience and sensitivity with my 94 year old mother. They were always kind and supportive to her throughout the process. She has since moved to a care home in England closer to her family. She can't speak highly enough of Stephen and James
Thank you, Derek, for this excellent review. We will pass this onto Stephen, James and the Team.
1/5
TrustpilotShambles of a company
Shambles of a company, moved in Disruptive neighbours to the flat above us, after multiple complaints they done absolutely nothing about this, police had attended the property and still nothing done. Got to the point we had to seek a different let, essentially being forced out of our home of over 5 years. This turned into another disaster as DJ alexander, on top of forcing us out of our own home, then explained they would not give us a reference unless we paid £30 for this. The reference which we paid for confirmed I was a Tennant a the property and nothing else. £30 wasted. I was then pressured to write a positive review on trust pilot for actually giving the reference! Upon moving, we have then had the usual daylight robbery technique applied where the additional cleaning bill just happens to match the full deposit amount. Mould was discovered Upon exit of the property, I have left this so it could be seen and dealt with however it would appear that they are going to clean the surface but not deal with the underlying issue. Anyone looking to move into the stonefield park area of paisley I would seriously avoid. Dangerous tenants have been moved in, people who have parties regularly over 3 day periods, police regularly called to the area, properties full of damp. This was once a nice area, dj alexander have absolutely ruined the place. If you are looking for a letting agent who will let you down at every turn, please spend your money with dj alexander!
Thank you, Greg, for this excellent review. We will pass this onto Megan and the Team.
5/5
TrustpilotVery efficient handling major maintenance
I have been very impressed with the way Lewis has handled a complicated and extensive piece of remedial work on my property. He has been able to find first rate contractors who have done the work promptly and at a fair price all while respecting the tenants who have been in the property throughout.
Thank you, Robert, for this excellent review. We will pass this onto Lewis and the Team.
1/5
TrustpilotWould not recommend this company in Aberdeen
We have properties in Aberdeen and Aberdeenshire ‘managed’ by this company. Whilst I agree that in Aberdeenshire that Iona is fantastic, the same cannot be said for Aberdeen. This review score is for them. Their service has been consistently poor. Their communication is appalling. They do not tell us when the property manager changes (frequently) and we are then left chasing non-existent staff who obviously never reply. How hard is it to train people to introduce themselves when they start and send out general exit emails? We have repeatedly raised this and had assurances of improvement, but it has never happened. It has also had an impact on our ability to adequately maintain our property. We are on the verge of moving our business.
Dear Janet, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist.Kind regards, DJ Alexander Customer Service
5/5
TrustpilotWell organised and attentive..
Well organised and attentive... This applies to all the staff I dealt with during the recent complex change over of tenants mainly relating to boiler replacement but other matters all properly dealt with, courteously, timely and efficiently.. Special mention re. Cassandra Hogg, the End of Tenancy Property Relationship Manager....
Thank you, Hugh, for this excellent review. We will pass this onto Cassandra and the Team.
1/5
TrustpilotThe incompetence of the agency and…
The incompetence of the agency and their staff is absolutely appalling. I’ve been renting through them for about 2.5 years now and this will be the last time once I found another property. I’d suggest anyone to stay away from them if you value your time and money. The repairs are taking months to be completed the joiners they work with lack of competence to even get the smallest repairs completed. I have reported a few small issues almost 3 months ago and yet nothing has been done. Even when you submit the repair request they have a nerve to question if the repair is necessary such as replacing a mouldy shower sealant after living in the property for almost 3 years. I have also reported an issue with the rats outside the property last year and they said that nothing can be done about it because the SOURCE is another office building, which is a few meters away. This is not only a very unpleasant issue but also it can be very dangerous as rats can carry many sort of diseases. I never thought that living in the Edinburgh city centre and paying a massive amount of money for rent would have to deal with such problems.One of their managers should be fired for the way she speaks with customers and the lies she’s making up.I will be reporting this agency and also seek a legal advise for the breach of the contract. Absolute joke of the agency.UPDATE!I find it absolutely weird and creepy that the manager I have noted in my original review keeps looking at my profile on LinkedIn or even had a nerve to look me up in the first place after I left the review. Absolutely ridiculous how unprofessional your staff is and who you employ. I left a google review which contains the name of the manager and will be sending a letter to their head office too.
Dear Sonata, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have.Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotYasser gave good advise on how to…
Yasser gave good advise on how to approach selling the flat . Identified a buyer quickly and responded quickly and proactively to any questions. He worked well with the Alexander leasing department (who managed my flat) and made this a painless experience in terms of ensuring all basis were covered . He also interacted smoothly with my selling solicitor.
Thank you, for this excellent review. We will pass this onto Yasser and the Team.
1/5
GoogleWould give less than a star if I could, but required to include one to review. Uses a really invasive third party AI-based referencing system that auto-generated so many email requests for references BOTH my jobs complained, and essentially unless you consent to give invasive access to your private banking, up to four times a day for up to 90 days, you're getting rejected anyway. It's laughable when some admin assistant on minimum wage is trying to claim you can't afford the property. Extremely unprofessional outfit. Don't waste your time or energy. The flat was absolutely not worth the hassle and I just pulled out after 3 weeks.
5/5
TrustpilotSara and Sarah are the real stars
The sales team of Sarah Macintyre and Sara Ranking are a fantastic partnership, my communication and interaction with both ladies was fantastic.Sara was particularly quick with responses and was very happy to make those slight adjustments I had asked for she really is a very friendly happy and helpful young woman who is a credit to the company.Sarah was easy to deal with, friendly, happy and very professional nothing seemed too much for her she is also a credit to the company.I have already recommended DJ Alexander, Sarah and Sara to some friends.
Thank you, James , for this excellent review. We will pass this onto Sarah, Sara and the Team.
1/5
TrustpilotLetting
Letting: overpriced sub par accommodation D J Alexander is the place to go.
Dear John, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotPatient and Helpful Sales Process
The sales process took much longer than anticipated through no fault of DJ Alexander. They stuck with me and were very patient with hiccups in the process. They were easy, friendly and positive to deal with and I would not hesitate to recommend them.
Thank you, Ian, for this excellent review. We will pass this onto The Team.
5/5
TrustpilotPaige and Diane were absolutely…
Paige and Diane were absolutely amazing, super speedy tenancy process. Amazing service, very professional.
Thank you, Maggie, for this excellent review. We will pass this onto Paige, Diane and the Team.
1/5
GoogleThe incompetence of the agency and their staff is absolutely appalling. I’ve been renting through them for about 2.5 years now and this will be the last time once I found another property. I’d suggest anyone to stay away from them if you value your time and money. The repairs are taking months to be completed the joiners they work with lack of competence to even get the smallest repairs completed. I have reported a few small issues almost 3 months ago and yet nothing has been done. Even when you submit the repair request they have a nerve to question if the repair is necessary such as replacing a mouldy shower sealant after living in the property for almost 3 years. I have also reported an issue with the rats outside the property last year and they said that nothing can be done about it because the SOURCE is another office building, which is a few meters away. This is not only a very unpleasant issue but also it can be very dangerous as rats can carry many sort of diseases. I never thought that living in the Edinburgh city centre and paying a massive amount of money for rent would have to deal with such problems. One of their managers Annabelle Brockwell should be fired for the way she speaks with customers and the lies she’s making up. I will be reporting this agency and also seek a legal advise for the breach of the contract. Absolute joke of the agency. UPDATE! I find it absolutely weird and creepy that the manager I have noted in my original review keeps looking at my profile on LinkedIn or even had a nerve to look me up in the first place after I left the review. Absolutely ridiculous how unprofessional your staff is and who you employ.
Dear Sonata, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotRuth Woodcock
I have had mixed experience in recent months both within DJ Alexander and through issues outwith our joint control. The member of staff who has given me most support and assistance is Ruth Woodcock. Throughout a fraught period Ruth has been very attentive, has kept me fully informed and is a delight to deal with.
Thank you, Bob, for this excellent review. We will pass this onto Ruth and the Team.
4/5
TrustpilotHelpful efforts from Evie hunter on the Dunbar house
Staff were very helpful, especially Evie hunter, who gets busy with my phone calls and email every time l needed help to finding a suitable property to filling in the application, Evie prompts and talked to the landlord till he accept my application up to the point of completion and approval. Definitely will use their services again.l am looking forward to move in to my beautiful apartment
Thank you, for this excellent review. We will pass this onto Evie and the Team.
5/5
TrustpilotDuring a very stressful time having…
During a very stressful time having left my home in London and moved to Edinburgh, Holly Southwick was super professional, kind and helpful. She regularly communicated with me and kept me up to date during the process until I finally secured a delightful flat. It is beginning to feel like home now and Holly continues to communicate to ensure that I am happy with everything.
Thank you, for this excellent review. We will pass this onto Holly and the Team.
5/5
TrustpilotThe whole experience was very organised…
The whole experience was very organised and I'm especially pleased with customer service from the Application Advisor Laura Mctaggart, hence the 5 stars.
Thank you, Konstantinos, for this excellent review. We will pass this onto Laura and the Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Edinburgh (John Cotton Centre) has the most, with 2,122 reviews rated 4.1 out of 5, followed by Aberdeen with 1,984.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
