5/5
TrustpilotShe was very polite and respectful
She was very polite and respectful. She also gave me listening ears
Agent replied · 22 December 2024
Thank you for this excellent review. We will pass this onto The Team.
Trusted Agent profile
DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more
★★★★★
3,052 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,052 reviews on two platforms, rated 3.9 out of 5 overall.
Our offices
DJ Alexander's five offices, most reviewed first. Each has its own page.
- DJ Alexander Edinburgh (John Cotton Centre)John Cotton Centre, 10 Sunnyside, EH7 5RA2,120 reviews · 552 on Google (3.2)134 in the last 90 days
- DJ Alexander AberdeenNeo House Riverside Drive, AB11 7DG1,984 reviews · 422 on Google (3.4)108 in the last 90 days
- DJ Alexander Glasgow303 Byres Road, G12 8UQ1,731 reviews · 282 on Google (3.1)119 in the last 90 days
- DJ Alexander Edinburgh (1 Wemyss Place)1 Wemyss Place, EH3 6DH1,663 reviews · 115 on Google (4.0)131 in the last 90 days
- DJ Alexander Aberdeenshire20 High Street, Kemnay, Inverurie, AB51 5NB1,600 reviews · 38 on Google (3.8)109 in the last 90 days
Latest reviews from every DJ Alexander office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotProperty inspection
Yesterday had the opportunity to meet India Hale, during the process of the property inspection. India was amazingly thorough in her inspection and incredibly helpful and understanding went it came to the issues that I was experiencing with the property. Thanks for the good work!
Agent replied · 22 December 2024
Thank you, Adellino, for this excellent review. We will pass this onto India and the Team.
5/5
TrustpilotThecomunnication of the team was great
Thecomunnication of the team was great. Adam was very pleasnt to deal with and he was fery fast with this responces. Great experience! Thank you :)
Agent replied · 22 December 2024
Thank you, for this excellent review. We will pass this onto Adam and the Team.
5/5
TrustpilotGood Inspection process with Jen.
Had a smooth inspection process with Jennifer Cabrera Tejera. She is very nice, efficiency, helpful and with smile always.👍🏻
Agent replied · 22 December 2024
Thank you, for this excellent review. We will pass this onto Jennifer and the Team.
5/5
TrustpilotSelling my flat with DJ Alexander
Selling my flat with DJ Alexander was a dream. The whole process was smooth and efficient. Everyone I dealt with was extremely professional and pleasant to deal with. Special mention goes to Sarah McIntyre. I have seldom dealt with a more organised and motivated individual. She was amazing! Abby Grigg was also extremely helpful during the selling process. I would not hesitate to recommend them.
Agent replied · 22 December 2024
Thank you, Louise, for this excellent review. We will pass this onto Sarah, Abby and the Team.
5/5
TrustpilotRobyn was fantastic
Robyn was fantastic. She helped my sort out electricity problem and was gracious and punctual.
Agent replied · 22 December 2024
Thank you, Alexis, for this excellent review. We will pass this onto Robyn and the Team.
1/5
GoogleI’d give them a minus 50 if I could. The worst letting agent EVER You email URGENT for a broken boiler and they answer 5 days later with 0 follow up Amongst the many other issues this is the least
5/5
GoogleGreat Service. One of the agents Imran went above and beyond to help me find a suitable home.
Agent replied · 10 December 2024
Thank you, Adetolani, for this excellent review. We will pass this onto Imran and the Team.
5/5
TrustpilotBeing a new client to the company
Being a new client to the company, I had some expectations for them. Happy to say that, they did a wonderful job and we are happy in our new home. They did more that what we have expected. The Property Manager Robyn Murdie was so meticulous on our first day which helped us a lot.
Agent replied · 22 December 2024
Thank you, Athira, for this excellent review. We will pass this onto Robyn and the Team.
5/5
GoogleDiane Harte from DJ Alexander has been very helpful in assisting with the property parking related queries and has been very proactive- Thanks Diane for going beyond
5/5
GooglePaige was fantastic. She was so helpful right from the start to the end. My journey from start to finish was trouble free. Excellent, proffesional and worry-free.
3/5
GoogleWe had a viewing of a DJ Alexander property with Matthew, who was just about the most professional and positive letting agent I've ever encountered. He was knowledgeable, excited and great with communication, prompt to reply and keep us updated. Unfortunately the process with DJ Alexander as a company from then on was not great. We felt like we were great candidates with income far exceeding what they wanted, but faced scrutiny and a negative attitude for our unconventional income sources, we were asked to pay 6 months rent upfront which, although was well within our means, felt mistrusting and unreasonable and most people would not be in a position to do this, and we felt like we were not seen as good candidates. This impression was given before the landlord had even been contacted, so it felt a great deal like someone at DJ Alexander had dismissed us before giving us a chance. Matthew himself was objective throughout this process and was very clear that he was presenting candidates equally and fairly based on our information, but it seemed like behind the scenes there were numerous issues with us and it left a sour taste. Ultimately, we have gone with another letting agent.
1/5
GoogleI'm renting in Glasgow city centre and DJ Alexander took over the management of the property from Speirs Gumley a couple of years ago. Whilst with SG, I had a point of contact who I could email with any issues - they were extremely prompt at acknowledging and resolving any concerns. Since DJ Alexander took over, the service has hit rock bottom. They use a portal to report issues, and you can add things to it that just sit as "reported to agent" for weeks with no movement and no communication from them. You can try emailing them, but you'll likely be ignored, or they'll just ask you to use the portal. They actively try to distance themselves from you as a paying tenant, and hide behind lead times and "procedures" instead of actually trying to help you, despite that being their actual job. As a property management company, from the perspective of a tenant, they are truly abysmal and I am looking forward to moving on from here so I don't need to deal with them again.
5/5
TrustpilotGreat support by Ben Nicholson
Great support by Ben Nicholson - Property Relationship Manager
Agent replied · 22 December 2024
Thank you, Sanmitra, for this excellent review. We will pass this onto Ben and the Team.
5/5
TrustpilotWe really loved the DJ Alexander…
We really loved the DJ Alexander process, it was incredibly professional. The entire experience was seamless and hassle-free. Calumn Robertson was especially helpful during the application process for our rental house in Edinburgh. She ensured everything went smoothly and was proactive throughout. Thank you for assisting us in finalising the house and meeting all the requirements on time.
Agent replied · 22 December 2024
Thank you, Nidhi, for this excellent review. We will pass this onto Calumn and the Team.
5/5
TrustpilotPositive experience
It was my first time with DJ Alexander and I had an excellent service. My application advisor Laura Mctaggart was very helpful and made the whole process nice and easy.
Agent replied · 22 December 2024
Thank you, Augustine, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotPositive Experience
I had a really positive experience using DJ Alexander to move into my new apartment. They did an amazing job. A special thanks to Aaron Gove who was my main contact. Thanks for always quickly replying to any questions I asked.
Agent replied · 22 December 2024
Thank you, Nasira, for this excellent review. We will pass this onto Aaron and the Team.
1/5
TrustpilotDj Alexander mismanages the flat above…
Dj Alexander manages the flat above mine and have consistently failed to deal with the obnoxious behaviour of their clients. The rude messages and obscenity as they pass the flat never dealt with.
Agent replied · 27 December 2024
Dear Joanna, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotWe recently used DJ Alexander to sell…
We recently used DJ Alexander to sell our property in Edinburgh. From start to finish the whole team were helpful and did an amazing job, a special mention needs to go to Sarah McIntyre and Abby Grigg who were brilliant to work with, responsive to our requests and made the whole process a lot less stressful.
Agent replied · 27 December 2024
Thank you, Davide, for this excellent review. We will pass this onto Sarah, Abby and the Team.
5/5
TrustpilotUsed DJ Alexander to let an apartment
Used DJ Alexander to let an apartment. Very professional from start to finish. Excellent service provided by Robyn Murdie.
Agent replied · 27 December 2024
Thank you, for this excellent review. We will pass this onto Robyn and the Team.
5/5
TrustpilotGreat Service
Abigail was absolutely wonderful in the way she sorted everything out for me. Excellent service.
Agent replied · 27 December 2024
Thank you, Brian, for this excellent review. We will pass this onto Abigail and the Team.
5/5
TrustpilotMy viewing experience
I enjoyed the excellent customer service of Ellie McVitie during my viewing session.She was very prompt and professional while taking me through the apartment. She is really a fantastic officer who seamlessly delivered her job with a spice of great hospitality standard.
Agent replied · 27 December 2024
Thank you, Azeez, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotLaura Mctaggart was super helpful and…
Laura Mctaggart was super helpful and timely with her responses - really easy and smooth process. Thanks Laura.
Agent replied · 27 December 2024
Thank you, Catarina, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotExcellent customer service
The agent gave details about the application process at the viewing , and it proved to be very straightforward! Good, efficient customer service !
Agent replied · 27 December 2024
Thank you, Thea, for this excellent review. We will pass this onto The Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
DJ Alexander is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
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Questions about DJ Alexander
Which DJ Alexander office has the most reviews?
Edinburgh (John Cotton Centre) has the most, with 2,120 reviews rated 4.1 out of 5, followed by Aberdeen with 1,984.
Where are the DJ Alexander offices?
The five DJ Alexander offices, by town:
- Aberdeen: Neo House Riverside Drive, Aberdeen, AB11 7DG
- Aberdeenshire: 20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB
- Edinburgh (1 Wemyss Place): 1 Wemyss Place, Edinburgh, EH3 6DH
- Edinburgh (John Cotton Centre): John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
- Glasgow: 303 Byres Road, Glasgow, G12 8UQ
Has DJ Alexander won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
