Trusted Agent profile
★★★★★
3,052 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,052 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleRating only, no written review.
Dear Lucas, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
1/5
GoogleI am not one for posting negative reviews, however due to the terrible renting experience through DJ Alexander Letting agent, Aberdeen, I feel the need to warn other potential renters as this can ruin your tenancy. Some of the experiences below: 1. Keys handed at later time than promised causing delivery driver delays and extension 2. Gas heaters were still not working correctly one month after reporting, and moving in, this cannot be legal. 3. 6 months to perform various repairs which we were informed, would take one month only. This resulted in taking a lot of time off to be present at the property. 4. Inventory items were not not removed as promised on date/time promised. 5. Wasting time and days out, waiting for contractors to sometimes turn up. This applies to DJA staff also who on a couple of occasions short minute cancelled the 3 month flat inspections. 6. Allowing people to enter flat with no notification to us. 7. My daughter was not treated nicely, experiencing ignored phone calls and emails by office, I suspect because of her young age 21. Excuse was always out of office. 8.During the move in, washing machine was not working, pantry roof was leaking water, toilet door was broken, fireplace badly marked with writing, cracked tiles in toilet, tap broken in kitchen, shed roof leaking/damaged 9.Cleaners had to return to attempt to clean the cooker, black scorch marks could not be removed and still remain. The fan was also very dirty at move in. They had the cheek to tell us we had not cleaned the oven. 10. The 'end of tenancy report', DJA stating 'customers cost' for slight bit of dust on skirting, piece of small paper on floor and similar. We entiterly cleaned the property but some very small dust issues existing. They want to charge their own cleaning costs with no quote or cost agreed by us. They are not allowing our own cleaners to enter following rental termination. This is just a ticket to get money. On looking at the hierachy of the people in the office, I can clearly see from Linked-in that the Aberdeen Property manager and senior property manager have little, or zero, previous property estate experience. This has shown strongly thus the bad incompetence during the last year. Really beyond me how you can walk directly into a managrrs position with no experience. Please beware that you may also suffer a similar experience to what we have, there is nothing worse than a bad tenancy experience. These agencies are meant to be our help, assist us where needed, DJ Alexander were definitely no good at this towards us, the staff we dealt with also need serious customer service training. Honestly, and I mean this from the bottom of my heart, they have been hell!
5/5
TrustpilotSeamless customer experience with…
Seamless customer experience with special thanks to Property Manager Chloe who managed this for me. Made me feel welcome during the property viewings and good communication which was key. DJ Alexander are very professional and credit to their workforce
5/5
GoogleWe had a very professional experience with the sale of our flat recently. From initial consultations to the evaluation marketing we were really well looked after my Sarah McIntyre and the team particularly around the closing of our sale.
Thank you Oliver for sharing your positive experience with Sarah and our team. Thanks for your business and best wishes for the next chapter!
1/5
GooglePut in an application to rent a flat. Followed up. They never bothered to inform us that the landlord had accepted another application. Poor.
5/5
GooglePosting this 6 months late but a lady called Donna helped me and my partner out so much. We had been struggling to find a flat and I became emotional as a viewing we had scheduled cancelled last minute. Donna was the lady showing us the flat and once she noticed how upset I was, she worked past her finish time to find us a flat. She went above and beyond and now that we’ve been living here for 6 months, I only have her to thank for this. I didn’t get this kind of help from any other agency.
Thank you, Christie, for this excellent review, We will pass this onto Donna and the Team.
1/5
GoogleIt was all my fault that I didn't read the reviews before renting with this awful DJ Alexander Aberdeen branch. Going back in time over the reviews also suggest that it's this current batch of employees that have taken it upon themselves to reduce the company to nothing. I wouldn't waste my time telling everyone what I experienced with them for 3 months of living in their rented apartment. For the first month, we slept on the floor because they wouldn't fix the broken bed we came to meet. We never had hot water running till we left. Never had heating till we left the left - had to purchase a fun heater. My employer was going to pay for my rent for as long as I live there. They wouldn't put my employer's name on the invoice. As a result, I was paying for something that I was rightfully entitled to. I just packed and left. If you love yourself and friends, don't use DJ Alexander Lettings. Thank me later.
1/5
GoogleThis is bed now. And they said they not going to do any thing about it. Please how do I take this up legally? They are the worse house agent
Dear Lucky, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotFirst class service for new tenant
I needed to rent quickly for work away from home and was able to arrange a viewing of properties in Edinburgh within 1 day of seeing them on the website. It was really helpful to be able to meet the DJA rep Lauren at the first property having received the text confirmations of the appointment and then really reassuring that she was at the first flat ready for me to view 10 mins beforehand. She then went to the second apartment with me. I had some questions about one of the properties which she texted the answer to in less than an hour after the viewing. Having decided to go ahead with the second flat, I was transferred to Micael in the Tenancy Progression Team who sent everything I needed to log on to the Goodlord site and go through the checks to confirm my status and financial suitability. In less than 5 working days, from start to finish, everything was agreed and the lease signed- all online. Micael then went the extra mile and changed the time of my meeting at the flat to pick up the keys to suit around meetings I had on that day. As a prospective tenant this was a first class service from DJA.
Thanks for the great review. We will pass this onto the Natalie.
5/5
TrustpilotMy experience with Dj alexander was…
My experience with Dj alexander was great and very well explained as I was not familiar with the UK housing. My agent Micael Pereira was very nice and always answered my emails quickly.
5/5
TrustpilotI just wanted to take a moment to say…
I just wanted to take a moment to say thank you for offering me the house. I really appreciate all the support and assistance you’ve given me throughout this process. The platform was excellent, great communication, easy understanding, and a positive experience overall. I’m very grateful for everything!
1/5
GooglePoor communication. Been chasing them for months and don't even have a voicemail to leave a message that way. No response from my last couple of emails over the last couple of months about an urgent issue. Don't recommend.
1/5
GoogleTrying to view a property they have available but it doesn’t seem like they want to sell it. The property has been on the market for months, if I was selling a property with this company I’d reconsider.
5/5
TrustpilotWe had a bad leak at our flat in…
We had a bad leak at our flat in Aberdeen however Ellie Robertson has been absolutely brilliant at liaising with insurance inspectors and contractors to arrange the repair work.The service I have received from Ellie over the past year has been top class and a credit to AJ Alexander.
5/5
TrustpilotDJ Alexander fantastic customer experience.
DJ Alexander have been so helpful during the sale process, advising me all the way. They have taken care of everything including viewings and have been great at giving advice and guidance. The staff are so supportive and knowledgeable and so easy to deal with. Every question was answered and they made the sale process so straightforward and trouble free. The staff have been fantastic.
5/5
TrustpilotGreat service
Great service, really appreciated.Specially Leno De Gaetano who always help and respond to every thing i ask and help me to resolve any problems. Thank you 🙏
Thank you, for this excellent review. We will pass this onto Carol and the Team.
5/5
TrustpilotFrom initial viewing to moving in.
The whole process of finding a new flat has been very organised and professionally handled. From viewing the property to now moving in, every step has been made easy.I have to give a special mention to Ryan Cochrane who showed me round the property initially and also got me moved in today. His approach is very friendly and welcoming and he has definitely made me feel very at ease and in safe hands through the process.
1/5
GoogleUnfortunately this company are not quick in replying to you and helping you as a landlord when you have issues with work that has been carried out in your property. I have been waiting over a month for an explanation on work carried out by a contractor and keep getting fobbed off and no answers. I also asked to not be charged for this work until I had an explanation as to why my property was left in this state and was still charged despite my request.
5/5
TrustpilotThe process was explained very…
The process was explained very thoroughly at each step and everyone we spoke to was very helpful. Every step was easy and painless. Laura McTaggart was particularly helpful and is an absolute asset to your business!
5/5
TrustpilotDelt with Sophie Alley
Delt with Sophie Alley, had a really good experience, super quick and easy. Has a really good applications system and no issues.
5/5
TrustpilotAmazing Efficiency
Ramya Peela was very quick and efficient in assisting us with our current maintenance issues at our property.
5/5
TrustpilotI have to give a massive thank you to…
I have to give a massive thank you to Caitlin butler who has been amazing with helping me and my cousin getting our dream flat to move in too!! Such a lovely women and so easy to talk to for advice couldn’t recommend Caitlin enough!!
1/5
GoogleAbsolute incompetence from their staff all round. Spoken to several people from their management team and they had a takeover all while there’s been an ongoing issue for the last 6 months. The property above my flat that they are supposed to be managing caused damage to my bathroom with a leak and the issue still has not been sorted. Told that another company Lomond is dealing with the Bristol area and they have been just as useless. I am now resorting to reviews and higher management and would absolutely advise to avoid them. No care for people that have to suffer and avoiding emails and phone calls.
5/5
TrustpilotMany thanks to Carol Clark
Many thanks to Carol Clark. Great job. Very professionally, quickly and good treatment.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Edinburgh (John Cotton Centre) has the most, with 2,120 reviews rated 4.1 out of 5, followed by Aberdeen with 1,984.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
