Trusted Agent profile
★★★★★
3,039 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,039 reviews on two platforms, rated 3.9 out of 5 overall.
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DJ Alexander's five offices, most reviewed first. Each has its own page.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAlan Kent at DJ Alexander recently helped me find a mortgage for my new home. His friendly manner and simple explanations of what was on offer took all the stress and hard work of finding the best deal to suit me and my budget. I would highly recommend Alan and will trust him in future.
1/5
GoogleHorrible experience with DJ Alexander. They went down the hill in the last year. Customer service is poor and everytime you have an issue you have to go through so many different agents who doesn't know what they are doing. Flats not clean to perfection when you move in but then you moving out they are expecting cleaning done to professional standard. All they want is charge you extra so you will lose your deposit. I wouldn't recommend their service to an enemy. Stay away from DJ Alexander.
Hi, I am really sorry to hear you have had a negative experience with DJ Alexander. Our Head of Property Management, Kevin, would really like to speak to you. If you could email him on KevinFraser@djalexander.co.uk this would be much appreciated. Many thanks.
1/5
GoogleShocking! Tried to arrange a viewing - 2 bedroom flat for a family. First was told 'that's ridiculous', 2 bedrooms for four people- who lives like that? Then I was questioned about the family relationship - had to explain in detail to very unpleasant, rude and vulgar young gentleman named Leigh or Liam how exactly we are related, then he accused me of lying about our status and throw on me that he can arrange a viewing but he believe I'm LYING and 'just to let me know' if we are not related I will be charged £15,000 fine as the flat doesn't have a HMO license. I was speechless. Is allowing your staff to treat customers like that your best DJ Alexander? The worst customer service I ever received from letting agency.
Malwina, thank you for giving me the opportunity to review your feedback, I have written to you personally with a response and an offer of support moving forward if you require. The service we give is extremely important to us and we will always act on feedback received. Kind regards Steve Robbins
1/5
GoogleAvoid at all costs. I was with DJ Alexander for two years, dealt with endless different members of staff. Complete nightmare chasing problems. We moved into a flat which was dirty and in poor condition. Very few of the repairs needed over our tenancy were undertaken (those that were, were undertaken to a very low standard), and no cleaning was offered. Contractors used are of the lowest quality and required cleaning up after. Agency tried to take our deposit for historic damage and cleaning which wasn't required. Even after providing evidence that the property was left in better condition than when we arrived, we were still charged for cleaning. It seems the process they have in place is to charge tenants as much as possible to prop up their bank balance. I have no doubt that the previous tenants were charged for cleaning which evidently wasn't undertaken. Despite government efforts to prevent estate agents holding such a high position of power, this company continues to abuse it's position. If you *MUST* use this company, photograph EVERYTHING upon arrival and email this to the company as evidence. Never call them as these discussion go unrecorded and ignored. KEEP A PAPER TRAIL, and keep a solicitor on hand! Good Luck!
Hi, I am sorry to hear you have had a negative experience with DJ Alexander. We always strive to improve our service, and address any concerns, so if you would like to speak to our Head of Customer Service then please get in touch via SteveRobbins@djalexander.co.uk. Many thanks.
5/5
GoogleI met with Laura O'Donnell and Neil Bukes to discuss my property and found them to be, helpful, easy going, caring and professional. They both had a good understanding and a high regard for people and property. They were both so easy to deal with and it only took a few days for them to secure a tenant to my property. Huge Thank you to DJ'S And a big Thank you to Laura and Neil.
5/5
GoogleI recently started renting a beautiful flat from DJ Alexander in Edinburgh and I have honestly recieved the best possible service. I am 19 years old, moving into my first flat and have no expereince of renting at all so I had tonnes of silly/unnecessary questions, but Lauren and Euan were so kind and answered everything professionally and quickly. They were both so helpful and made the whole process easier and a lot less daunting. I thank you both so much! Cannot recommend this company enough and I feel at ease knowing they are will be my landlords for the foreseeable future. They have provided me with so much information and support, and it is already evident that they will do so throughout my entire tenancy.
Hi Pippa, thank you so much for your review - we are delighted you have settled into your first flat and we were able to support you with this! We will pass your kind words onto Lauren and Euan. Many thanks.
1/5
GoogleDJ Alexander is incredibly terrible. My working organization rented three flats from them for more than ten consecutive years, my wife and I live in one of them. All three are in poor conditions.Can you imagine today a big snow in Edinburgh and I got no Central Heating at all. Besides this, a lot of problems affect normal life. 1. It is evident to the naked eye that dirty carpets in all rooms but kitchen and bathrooms can house all sorts of dirt, bacteria and allergens that can be harmful to the tenant’s health. Carpets that have never been well-maintained for the past 12 years in this flat caused adverse health outcomes to my wife and I, in fact both get allergies soon after moved in. The carpets are getting mould, seriously. The flooring in kitchen and bathrooms are in miserable conditions as well. 2.The boiler and the tank to hold water after heating are so inefficient. I don’t know the exact document, but can tell from its old style and appalling bills I get every three months. The worst part is far beyond this, the Central Heating is totally dead, the valves of each heating radiators are broken. DJ Alexander had sent engineers to check and fix for several times upon request, yet every single time they failed. I still have no CH for almost one year. 3.The flat cannot be regarded as furnished anymore. The beam of the double bed in one room is partly broken while the other room is too noisy to sleeping in and the curtain box in it fell down completely. None of the fridge, the oven and the sink in the kitchen can work properly (after some repairs still). I can’t believe how could the landlord be so confident that the flat is still meet the habitat standards without proper maintenance after so many years? Is it because we are easygoing and agree to keep renting and your raise in rent every single time? I have reported all above concerns to DJ in good manner last week. Guess I got what? They wanted to send someone to check because they don’t trust me. What they all can do is to provide a electric heater. This is ridiculous. They haven’t contacted me since then. It’s ok I will terminate the lease in due course and complain the whole story to the authority. Anyone who interested can contact me for more details about their poor service. Let the truth tell.
Thank you for your feedback. In order to understand how I can help and assist you further I would require more information from you. Can you please contact me on 0131 243 6760 or email me your person details to steverobbins@DJAlexander.co.uk, this will allow me to look into this further. I look forward to hearing from you. Kind regards, Steve Robbins Head of Customer Service
1/5
GoogleOk.Where to start. Possibly the worst thing that happened to me when I rented from this company was that people were given keys without permission to walk into the flat. Having just moved from Australia this made me feel a bit insecure. Also, the maintenance that I requested was very slow,the stone cleaning outside was done the day before I left. That took 5 months to do! When we moved in there was no security or street light to our basement flat.This is pretty bad when you are paying £1450 per month. This again took over a month to rectify. Poor show DJ Alexander You need to value good tenants better😕
Linda, We're very disappointed that your experience with DJ Alexander has not met your expectations. David Alexander has personally reached out to you, and please be ensured that we will use your feedback to improve our service moving forward. Steve, Head of Customer Service
5/5
GoogleDJ Alexander provided excellent service in their handling of our move. Happy to answer any questions, as well as deal with any issues raised. Overall, it was a successful experience and I would be enthusiastic to deal with DJ Alexander again. Ellie and Nicole in particular were very professional, efficient and helpful, and both were more than happy to go the extra mile to make our move a positive one.
4/5
GoogleWe have been clients of DJ Alexanders for over 20 years and have seen how they've expanded over the years. Our experience has been a series of ups and downs; while there have been issues with our properties which were not resolved as per our request, or repairs that have been done below the expected standards, overall the deal has been good. Undeniably, there have been individuals within the company who have demonstrated a consistently high level of efficiency in carrying out their job. I would like to mention Ashley Cooper, David Court, Rob Trotter and Martin Urquhart who, at different times, have provided outstanding service. I believe this has been due to the fact that effective channels of communication have been established and one can always rely on these individuals for support and advice. We hope to continue having a good customer-provider relationship with DJA.
1/5
GoogleDo not take their clients concerns seriously. The door on our building was broken for months. We and several of our neighbors reported that many times. No problem solved. We even ended up with a situation that a drunk person entered into our building and lied down in front of our flat door. We were forced to call the police. Again no response from them. Thus, we decided to move out. The moving out was a different story - not only will they ignore your emails but they will give their best to rob you. And if you are lucky get their email response, it will be rude and Ill-mannered. UPDATE: Their response here clearly demonstrates their professional ethics. I had the contract with DJ Alexander and not with anyone else. It was their responsibility to maintain the property or make adequate arrangements. It is clear form their response that they did not think it was their problem to look after the concerns of their tenants. Who cares if we had an incident in the building involving the emergency services due to the problem or that the tenants could not even unlock the entrance door to the building on several occasions. Nor did they think they had any responsibility to take any actions to solve the problem. They just conveniently pass the blame onto someone else. I would let the public make their interpretations just based on their response below. I recommend to avoid them at any cost
Hi Dragan, thanks for taking the time to leave feedback. I've looked into this matter and the doors to the building of your property are not maintained by DJ Alexander, they are maintained by an external factoring firm. We understand this would have been very inconvenient, unfortunately there was nothing we could do to assist. I've passed on your email address to our Associate Director Rob Trotter, but if you'd like to contact him yourself to discuss further you can do so at robtrotter@djalexander.co.uk. Many thanks. Jenna W
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
Google"D.J.Alexander is a very professional agency, with high quality lettings. Very satisfied!"
1/5
GoogleAs a landlord I do not recommand this agency, the maintenance team is really weak, too many change, lack of traceability, many things that used to work and suddendly when the new tenants arrive do not work, stuff missing etc...
5/5
GoogleGreat service, especially by David Sullivan. I rented a flat from through them and they make everything simple for the tenant and are always ready for help.
1/5
GoogleDon’t waste your time!! if you are lucky enough to get through to them with an issue, they will tell you that they will phone you back but of course they won’t... I will be suggesting to my landlord that he changes to a letting agency soon because all my issues have been resolved directly through there landlord himself!
5/5
GoogleI have been recently visited by Diane Harte for annual inspection of the house. She was very professional and quick in doing the job. I had a very pleasant experience this time. She is an asset to DJ Alexander.
1/5
GoogleI'm not sure how they survive with such bad customer service. First of all the viewing agent doesn't show up and when i call them they just apologize stating the keys couldnt be arranged and book me for another slot. Fine, I can let it go. Few minutes later I get a confirmation text for some property viewing in Edinburgh for which i call them again and they simply apologize again saying they'll correct the address and send a confirmation. Never got the correct confirmation.
1/5
GoogleGave my notice to quit to one of the members of staff and was then emailed the next day asking for my notice to quit from a different member of staff. Clearly can’t organise between themselves. Once I had my notice to quit accepted they then arranged flat viewings without contacting me. I was asleep when I was awoken by one of their members of staff trying to enter the flat. Fortunately I had the bolt across the door so they couldn’t get in. Even after I told the member of staff I had not been informed he still expected me to let them in. Had I not been home then they would have have been committing a criminal offence under the housing act by gaining access to my flat without giving notice and having authorisation. Service was great from Lee Hardy when moving in but was utter shambolic when it came time to leave. I wish I had read these reviews before using D.J. Alexander
1/5
GooglePathetic Letting Agency. Reported a maintenance issue, and seemed no one was getting back to me. When they finally contacted me, they said they would reach out to the landlord. After asking me, on three different occasions if they could pass my details onto the landlord, we finally made progress a month later. Now after leaving, the check out report is pathetic claiming ‘professional cleaning’ needs to be carried out for the slightest things, example, a single hair in the sink. Will never rent through D.J. Alexander again.
5/5
GoogleRecently sold my flat in Glasgow and was incredibly impressed by the service provided by Catherine Bruce at DJ Alexander. Catherine ensured the whole process ran seamlessly in a proactive manner and kept in regular contact to ensure I was aware of what was going on. Tremendous service - thank you!
5/5
GoogleI got an excellent service from DJ Alexander, all the staffs are very friendly and professional. A special thanks to Diane Harte as she has been there throughout the whole process and is always readily available to answer questions and make sure the whole move in process was straightforward and stress free. I would like to thank her for her service and would highly recommend to anyone.
1/5
GoogleDo not rent from DJ Alexander, I have had a very poor experience. Throughout the three years of renting a property in Glasgow I received very poor communication from the estate agents. And when leaving the property in a clean state, my deposit was withheld for cleaning fees. Parsley does not recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Edinburgh (John Cotton Centre) has the most, with 2,108 reviews rated 4.1 out of 5, followed by Aberdeen with 1,976.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
