Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleStonehouse seem to forget that their long term clients exist, after a couple of years communication slows down. My partner and I spent five months with black mold in our bathroom due to a suspected faulty extractor fan, email after email was sent, we even went in for a meeting and it was only until a week before leaving the flat that we were offered an engineer to come and look at the issue. After agreeing that the black mold which had built up on the walls and silicone around the bath would be deducted from our deposit, we were charged over £50 for the silicone, this was after almost two months waiting for a report on our deposit. Stonehouse lettings are a greedy company who do not care about their tenants.
Lydia · 15 June 2019 · DJ Alexander Aberdeen
★★★★★ 2/5
GoogleHere is an extensive review of Stonhouse in all stages of tennancy:
The application process -
- The first time I applied for a flat it was an absolute walk in the park, however this was in 2014, and my more recent application process was wholly diferent.
- The second time I applied for a flat verbally upon viewing (2018). Two full days later upon hearing nothing I decided to phone and was informed a decision would be that day and I would hear back from the office before 5pm - I never heard back. This strikes me as slightly unprofessional.
The duration of tennancy-
- I can only say good things about the duration of the tennancy - problems were sorted quickly and communication with the property manager was excelllent.
Post tennancy-
- Say goodbye to the deposit. In short, no matter how clean the flat is left, stonehouse will insist on a professional clean at a rate of 17 pounds an hour. Furthermore do not be surprised if you are greeted with ridiculous quotes for time spent cleaning each room - the cleaning company claimed to take almost 12 hours to clean our kitchen. I have seen kitchens built in shorter periods of time than this.
The Brief Summary:
- Mixed bag when it comes to application - if the flat is popular expect poor communication.
- Communication during tennancy is good.
- Deposit will be ravaged given any tiny excuse.
Overall, go for stonehouse if you are a tennant who wants a nice flat with wads of cash to spare.
Brian · 15 June 2019 · DJ Alexander Aberdeen
★★★★★ 1/5
GoogleTreated with suspicion for the entirety of the tenancy. Failed to make repairs to reported issues before attempting to charge us upon ending the tenancy. Used locksmiths that charge £120 in cash upon callout, charged to the tenant, when the issue was a faulty lock. I would rather compromise on quality than have to deal with them for a year, again. 96% of the deposit was kept for a modern flat that has been treated with care.
Is it just a given that your deposit is not to be returned in full when signing up to Stonehouse?
Edit: I have just read a string of recent 1 star reviews. Makes total sense.
Aidan · 15 June 2019 · DJ Alexander Aberdeen
★★★★★ 5/5
GoogleThe staff at Stonehouse have all been extremely kind and helpful in my experience. All maintenance issues were dealt with in a very quick and efficient manner and to a very high standard. Also, the property manager was always extremely professional at all times and quick to reply to any enquiries or concerns. Overall, fantastic all-round service.
Conor · 15 June 2019 · DJ Alexander Aberdeen
Agent replied · 13 June 2024
Thank you for your kind review Conor. From all the staff at Stonehouse we wish you all the best in your new property.
★★★★★ 1/5
GoogleBeware of this company. The flat was flooded during tenancy due to the main water pipe burst open inside the wall near the front door (it's a less-than-3-year-old modern building and insulation is good so no freezing in the building and it's a PVC pipe). Never sent any handyman to fix the wall which has been knocked open to fix the pipe. When moved out we have been charged cleaning for "dirty marks near the carpet" at the door of the bedroom close to entrance area (where the water flowed to and on to the living room). And with a move-out state shown in the photos attached, we have been charged "6 hrs" of cleaning.
Xin · 15 June 2019 · DJ Alexander Aberdeen
★★★★★ 5/5
GoogleHelpful, informative and a different class. Thank you DJ Alexander’s. Donna Bird was exceptionally helpful
Bryan · 14 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
★★★★★ 1/5
GoogleRating only, no written review.
Nero · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Kris,
I was very saddened to read your review this morning and wanted to reach out and encourage you to contact me personally to discuss the points you have made in your post. I am unclear from your post what we have specifically done or failed to do and would like the opportunity to gain further insight.
If we have missed an opportunity to try and meet your expectations, I would like to speak with you and discuss in more detail.
Steve Robbins, Head of Customer Service, steverobbins@djalexander.co.uk 0131 243 6760
★★★★★ 1/5
GoogleRating only, no written review.
Nikos · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
★★★★★ 5/5
GoogleVery professional staff and excellent service.
Chiebunie · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
★★★★★ 5/5
GoogleGood to deal with Jodie - friendly, helpful and prompt.
Joshua · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
★★★★★ 5/5
GoogleI really appreciate living in the property,good area,good neighbors,lots of good memorie
DAN · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
★★★★★ 5/5
GoogleThank you Stephen and Donna And everyone at DJ Alexander for being so helpful. Great team.
Tricia · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
★★★★★ 5/5
GoogleOld school and fair .
Donna is the most efficient if u r luckily assigned to her .
She is brillant
Coco · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
★★★★★ 5/5
Google"The best agency I was dealing with so far. They are very helpful and being their tenant is a bliss."
Magdalena · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
★★★★★ 5/5
GoogleThe flat I rented is really nice and comfortable, the dj alexander staff is really professional and kind. I had a really good experience. Thank you
Lorisa · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
★★★★★ 5/5
GoogleGreat experience. Aiva was really attentive and explained everything to us perfectly, giving us solutions to all the concerns we had about the property and Lauren answered our emails in no time solving all our doubts
Miguel · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
★★★★★ 5/5
GoogleOverall service so far has been very good! We have had a few problems with the flat (not the agents fault) and they have all been resolved quickly and professionally by DJ Alexander!
Chelsea · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
★★★★★ 5/5
GoogleDelighted with the legal and letting service offered by DJ Alexander. Found the staff exceptionally efficient and personal thanks go to Neil Bukes and Craig Mckirgan and all others who supported them behind the scenes. Highly recommend.
Aaseem · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
★★★★★ 5/5
Google"From start to finish the service at DJ Alexander has been faultless. I cannot commend Ellie enough for her wonderful proactive work in ensuring a smooth handover into the property. The application process was frictionless and communicated efficiently by Nicole and Laura. Overall the team have represented what a Full Service Agency is and set the standard for the whole of Edinburgh to follow. I would recommend to anyone!"
Alistair · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
★★★★★ 5/5
GoogleDJ Alexander have provided a great service over the last couple of years. I am leaving my flat as I’m moving back down south but would definitely use them again if I return to Edinburgh.
Claire · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
★★★★★ 2/5
GoogleUseless on all levels, start to finish. Staff either ignore or fail to pass on messages, dirty properties are presented to tenants who are then, audaciously, expected to hand them over in a state of sterility even Kim and Aggie would find impossible. Received emails are a joke with the level of illiteracy of fairly senior staff breathtaking. It begs the question - where do the company find these people?!
No thank you, short stay thank goodness.
Caroline · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Thank you for leaving your review for DJ Alexander. I would very much like to speak with you in regards your feedback and try and understand if there is anything I can do to help. You can contact me on 0131 243 6760 or email me steverobbins@djalexnader.co.uk. Kind regards Steve Robbins, Head of Customer Service
★★★★★ 1/5
GoogleA disappointing experience with DJ Alexander. It appears that their attitude is to squeeze every penny possible out of tenants for the smallest of imperfections in a property. It appears that there is no room for anything other than perfection (a standard unachievable in dated Edinburgh tenements), and punitive charges will follow if you do not meet this standard. I will not be using them again and definitely would not recommend them to anyone else. This is a prime example why property agents have a bad reputation in this area.
Jonathan · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi Jonathan. Thank you for leaving your review for DJ Alexander. I would very much like to speak with you in regards your feedback and try and understand if there is anything I can do to help. You can contact me on 0131 243 6760 or email me steverobbins@djalexnader.co.uk. Kind regards Steve Robbins, Head of Customer Service
★★★★★ 1/5
GoogleSummary: Shockers! Scary. Danger left unfixed. I've reviewed many companies and DJ Alexander were certainly lacking.
Detail: From a tenents point of view they were terrible.
They gave keys to a tradesman without telling us who then entered the property without warning and scared the heck out of my wife with a man walking in!
We had a basement flat on Heriot Row. The steps down were slimy and green and slippery. My wife and I both fell down in the first week. We complained and sent photos. Lucky no one was seriously injured. We were there 6 months and the steps were finally pressure hosed clean 4 days before we left.
The kitchen tap was broken. A tradesman greased up the spindle twice (to temporarily fix it) and both recommended the tap be replaced. Still not replaced.
Poor show Alexander.
Pretty unimpressive.
Ian · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Ian, We're very disappointed that your experience with DJ Alexander has not met your expectations. David Alexander has personally reached out to you, and please be ensured that we will use your feedback to improve our service moving forward. Steve, Head of Customer Service
★★★★★ 5/5
GoogleGreat customer service, amazing team!!!
A huge thanks to Laura first of all!!!Always replied to our emails in 10 minutes time and always had a solution for any problem.
Thanks to Donald, he is professional and knows his job really well!!!
Thanks to William, Kevin, Kyle and John from the maintenance department.They help us from the first day with any issues we had and solved them, next day. Best team ever
Ioanna · 13 June 2019 · DJ Alexander Edinburgh (John Cotton Centre)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
