Trusted Agent profile · Shropshire
Verified
★★★★★
2,178 reviews across 7 offices and 2 platforms
DB Roberts has seven offices, in Telford, Wolverhampton, Oakengates, Stafford, Shrewsbury, Wellington and Emstrey (Shropshire). Together they have 2,178 reviews on two platforms, rated 4.8 out of 5 overall.
DB Roberts's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotProfessional speedy service
Staff friendly, knowledgeable. I was given advice on some questions I asked and also my plumber let me down and they were able to resolve my problem very quickly. An invaluable service to working landlords, thank you to Lisa and Nicole and the team working behind the scenes.
5/5
TrustpilotExcellent service - Emily Little
Excellent service Emily was an absolute gem and kept us updated through our journey when we sold our house. Always had feedback on viewings and we were kept updated after we sold. Communication is key D B Roberts understands this 100% recommend
5/5
TrustpilotFrom valuation to listing (so far) Dan
From valuation to listing (so far) Dan, Gary, Alex have all been wonderful. Such a lovely friendly team. Gary is a hoot! I was nervous having somebody come and photograph the house as it is a personal project but Gary put me at ease and had me in stitches within seconds of opening the door. Thank you for what you have done so far. Now all we have to do is sell it!! 😘🙏🏼😆👌🏼
5/5
TrustpilotSo happy with dbroberts very friendly…
So happy with dbroberts very friendly and professional I've been with them for a few years now Nicole is alway happy to help and has made renting my property out effortless would highly recommend
5/5
TrustpilotBest estate agents by far
Best estate agents by far! We just put our property on the market a week ago.Lottie, Dan, Emily and Adam have all been the epitome of professional. They have been nothing but enormously friendly and helpful and have made some really meaningful suggestions already. I would definitely recommend the Stafford branch.You can tell that they are all hardworking, intelligent and approachable professionals. Thank you so much for taking our property.
5/5
TrustpilotD B Roberts are very efficient and are…
D B Roberts are very efficient and are a pleasure to deal with
5/5
TrustpilotBethany is a star
Bethany is a star! Bethany has always communicated well regarding any works that need doing to our home and never complains even when I feel like I’m nagging. Couldn’t ask for a nicer property manager
5/5
TrustpilotNicole at DB Roberts Oakengates
Nicole at DB Roberts Oakengates, was quick to respond to me and kept me updated throughout. She was fast and efficient.
5/5
TrustpilotGreat customer service
Great customer service, proactively ensuring I was always kept up to date.
5/5
TrustpilotThanks to everyone in DB Roberts in…
Thanks to everyone in DB Roberts in Oakengates. And to Nicole Stiller who kept me updated through the procedure and explained everything very well. The staff was very kind and respectful.
5/5
TrustpilotVery good at communicating always at…
Very good at communicating always at the end of the phone, keeping me in the loop with everything and very friendly staff
1/5
TrustpilotTotal lack of communication and interest
Engaged DB Roberts to sell a property, Communication was dreadful, in a 12 week period i was promised call backs on five separate occasions that just didn't happen. When I complained I was promised a manager would be my single point of contact going forward - guess what? She didnt return my call! Following an email complaint the staff chose not to phone me (as the complainant and main contact on the sale) instead opting to phone my 82 year old mother (the property owner). On another occasion I progress chased and was told they hadn't anything to report as they couldn't contact a recent viewer. I chased a week later to be told they'd spoken to them shortly after my previous call but they just hadnt bothered to update me. Generally made to feel unimportant and an inconvenience. Have now moved agents.
5/5
TrustpilotCouldn't be happier with the service…
Couldn't be happier with the service from the team at db Roberts, Stafford. Especially newbie to the team Adam Foster, who has been great from day one. Showing his skills, strength, ability and most of all initiatives to selling our beautiful bungalow, which is currently stc within weeks of him joining the company. Many thanks for your (above and beyond) 💯% communication. If buying or selling a property I would definitely, highly recommend db Roberts in Stafford.
5/5
TrustpilotDB Roberts were the right choice
DB Roberts’s agents they’ve been nice, kind and respectful but the most important characteristic is that they are efficient, they move fast and get things done, and that’s a key factor when you want to sell our house!
5/5
TrustpilotWe cannot commend Emily highly enough
We cannot commend Emily highly enough. From day one, not only did she efficiently & professionally manage enquiries but she proactively sought prospective purchasers for our property. She was always aware & up to date regarding the process & was a pleasure to deal with. We believe ourselves to be fortunate to have had Emily as our primary point of contact.
1/5
GoogleVery very poor service found them to be very rood and unwilling to listen had to ri g them six times just to get hold of person as never bothered to return calls don't use them
We are sorry to hear that you feel this way, as providing excellent customer service is always a top priority for us. We appreciate your feedback and it has been passed onto our management team. We value your business and hope that you'll consider giving us another chance in the future. If you have any specific concerns or would like to discuss your experience further, please don't hesitate to reach out to us directly by emailing wellington@dbroberts.co.uk.
5/5
TrustpilotWe had a great Experience from Tia
We had a great Experience from Tia, She’s really lovely and an amazing person with a great personality. She helped us secure our dream house.
5/5
TrustpilotI have a property which I purchased…
I have a property which I purchased with a view to renting for a period while I spent some time overseas. I agreed to use the Agent D B Roberts to let the property and keep me informed about people who would want to rent it. This agent has performed an absolutely super job letting the apartment, vetting the client and getting necessary work done to keep the property up to date. During approx 10 years the Senior Property Manager and the Head of Property Management have been excellent managers and provided me with a very efficient service, and kept me up to date with any problems advising on solutions then resolving all problems satisfactorily. I am very pleased with the total service given over all these years.
5/5
TrustpilotOur Transaction has been organised, controlled, & informed throughout.
Lisa and the team were able to arrange for us to view within less than 12 hours, got our property on the market in 24 hours, agreed a sale in 5 working days and negotiated our onwards purchase within 1 Day. We have had support obtaining a mortgage and have been referred to a conveyancing firm who have completed initial paperwork immediately. As far as selling and buying a property goes, we couldn't have had a better experience. Communication throughout has helped manage our expectations and reduced stress. Strongly recommend using DB Roberts. Hopefully our sale and purchase continues to progress as smoothly.
5/5
TrustpilotFast and brilliant customer service
Fast and brilliant customer service. The whole team are amazing and put me at ease through the selling process. Sold my house the same day it was put on the market.
5/5
TrustpilotGreat service all round!
Claudia at D J Robert’s wellington has been fantastic at helping me find my next property. Very knowledgeable and professional Claudia has made the whole process stress free, couldn’t ask for better service!
5/5
TrustpilotThe staff were very helpful and very…
The staff were very helpful and very friendly and were always there if we needed any help. The transaction went through quick and was easy to do .
5/5
TrustpilotTia Scott at db Roberts 100% excellent
Tia Scott at db Robert’s as helped us every step of the way it was smooth and stress free form filling no problems at all highly recommended think they must be one of the best agents I have dealt with 100%… the lady named Alison shown us around the property very positive and professional manner answered our questions truthfully and we have keys to the property in next 7 days very happy couple …thanku for finding us our new home
1/5
TrustpilotThomas Wragg..Avoid.
Thomas Wragg came to value our property 28th March. Assured me of a phone call following day. Never did. I called a week later asking for update, said would get back to me. Over a month later. Zero contact. How professional!
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Telford has the most, with 733 reviews rated 4.8 out of 5, followed by Wolverhampton with 731.
The seven DB Roberts offices, by town:
