Trusted Agent profile · Wales

Darlows estate agents in Merthyr Tydfil, Cardiff, Caerphilly and 3 more

4.8

★★★★★ Excellent

4,646 reviews across 10 offices and 5 platforms

Darlows has 10 offices, in Merthyr Tydfil, Cardiff (five offices), Caerphilly, Pontypridd, Tonypandy and Brynmawr (Wales). Together they have 4,646 reviews on five platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

4,266

Reviews on Google

All 10 offices

Facebook logo

4.1 / 5

28

Reviews on Facebook

All 10 offices

Yell logo

1.0 / 5

2

Reviews on Yell

All 10 offices

The Trusted Agent logo

5.0 / 5

4

Reviews on The Trusted Agent

All 10 offices

Trustpilot logo

346

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Darlows's 10 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Darlows office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I’ve just purchased my first property through this estate agents. I dealt with Emma Jones, who is based at this branch. The service I received has been excellent, Emma has been great in helping me with my purchase and dealing with the issues that arose during this process. I don’t know how I would’ve purchased this property without her help. Purchasing a house isn’t the easiest process, but it’s been such an easy and stress free process for me and that’s thanks to Emma and the service I received. I highly recommend this branch and Emma to anyone looking to purchase a property.

Scott · 11 June 2018 · Darlows Cardiff (782/784 Newport Road)

Agent replied · 11 June 2024

Dear Scott Mcghan, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.

1/5

Trustpilot

Appalling service!

Appalling service!I booked a viewing and travelled over an hour to view the property only to get a phone as I arrived that they had to cancel the house had sold!Did it sale that minute?Surely any viewings booked for that day would go ahead and the viewer made aware there had been an offer?

Astro · 4 May 2018 · Darlows Cardiff (782/784 Newport Road)

Agent replied · 10 June 2024

Hi Astro,We do apologise for the extremely late notice you received with the cancellation. Please email all the details to help@haart.co.uk so we can investigate your case further.Thank you,Ross

5/5

The Trusted Agent
Seller

Absolutely the best agent I have ever met!

Lucy has provided us with superb services during the purchase of our house. She was of vital help because we wouldn't have been able to get the purchase through if it hadn't been for her. She's quick, efficient, perfectly organised and always availble. Thank you so very much! Irena Vivien, Tredegar

Irena · 22 February 2018 · Darlows Brynmawr

5/5

Google

These guys were great and went above and beyond what I expected to help when I was purchasing my house. Cannot recommend enough.

Caeran · 12 January 2018 · Darlows Tonypandy

Agent replied · 10 January 2025

Dear Caeran Erin, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We do hope we can be of assistance in the future. Take care!

1/5

Google

I did originally have a complaint regarding there about an in house independent mortgage guy. This has been dealt with and it was down to miscommunication. However the customer service person I spoke to was rude when dealing with me. I was helping my a daughter at the time. The customer service women said 'maybe your daughter should stand on her own two feet'. I recommend you go elsewhere for your property needs if you want a professional service.

Ashley · 10 January 2018 · Darlows Cardiff (102 Albany Road)

Agent replied · 8 January 2025

Dear Ashley, Thank you for your review, I am very sorry to read that you have not had a positive experience with the branch. Please could you email help@darlows.co.uk with full details so we can investigate this? We do have mortgages advisors based at our branches to enable customers to have advice about their mortgage whilst buying and selling.. Once again, please do forward the full details to us so we can look into this more fully for you. Kind regards Darlows Customer Experience Team

5/5

Facebook

PROFESSIONAL, PROFESSIONAL,PROFESSIONAL- consultation on Tuesday sold by the following Monday - well actually sold by the Friday but we had to go through with the open house. ALL staff were absolutely brilliant, answered the phone every time and did what they said they would do. Thoroughly recommend their services.

Brian · 6 January 2018 · Darlows Cardiff (19/19a Station Road)

5/5

The Trusted Agent
Buyer

Agent

Thank you to Lucy and of course all the other staff at Darlows Estate Agents. Lots of help given which to me as a single person was very invaluable.

Janette · 13 December 2017 · Darlows Brynmawr

5/5

Google

Very helpful staff at the Tonypandy branch made the whole purchasing process very quick and very easy. I cannot thank them enough for all their help.

Tom · 25 October 2017 · Darlows Tonypandy

Agent replied · 23 October 2024

Dear Tom Horton, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. Darlows Tonypandy estate agents

5/5

Google

We sold my mother's house with darlows tonypandy and i have to say they were brilliant we were kept well informed from start to completion of the sale, top performance from their negotiator Chris Jones who was curtious, approachable and very professional throughout the whole procedure and would definitely recommend darlows and Chris to friend's and family in the future.

Ray · 25 October 2017 · Darlows Tonypandy

Agent replied · 23 October 2024

Dear Ray Deane, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Tonypandy estate agents

5/5

Google

We sold our parents/grandparents home through the Tonypandy office, the staff there were all very helpful and understanding helping us through a very emotional time. Thank you

Katie · 25 October 2017 · Darlows Tonypandy

Agent replied · 23 October 2024

Dear Katie Jones, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Tonypandy estate agents

5/5

Google

Friendly Service, very accommodating, good communication throughout House was sold on first viewing,

Hywel · 25 October 2017 · Darlows Tonypandy

Agent replied · 23 October 2024

Hywel Martin, thank you for taking the time to leave us feedback. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Tonypandy estate agents

5/5

Google

Judith and Christine have been extremy professional at all times. Christine has kept me informed all the way and offered sound advice when needed. If I ever sell a house again Darlows would be my first choice. Thank you ladies for eveything.

Gill · 25 October 2017 · Darlows Tonypandy

Agent replied · 23 October 2024

Dear Gill Harrison, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Please let us know if there is anything else we can do for you; we are more than happy to help!

5/5

Google

After viewing a house Saturday which we absolutely loved,with the assistant branch manager Christine. We knew we had to have it. Christine went above and beyond to make sure we had it at a price that we wanted,and got the deal done for us. Even working her weekend off,just to show us the home and working late while we were going back and forth with the vendor in negotiations to the property. It was nice to have an estate agent who actually cared about our needs,compared to ones we've previously had. Myself and my partner are deeply grateful to all the effort that Chris put in for us. I highly rrcommend darlows (and personally chris) to get your dream home for you. Thanks again Chris

David · 25 October 2017 · Darlows Tonypandy

Agent replied · 23 October 2024

Dear David Davies, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.We wish you all the best for the future in your new home. Darlows Tonypandy estate agents

5/5

Google

Purchased a home from darlows and the service was more than exceptional. Especially Christine Jones who coordinated and secured the sale despite a very difficult vendor. She kept us well informed at each stage and even helped at getting both solicitors to communicate when I wasn't getting much luck! Overall I would say that if I ever consider purchasing or selling another property I would definitely have darlows at the top of my list. Fantastic service and customer care!

Stefan · 25 October 2017 · Darlows Tonypandy

Agent replied · 23 October 2024

Dear Stefan Burchill, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.We wish you all the best for the future in your new home. Darlows Tonypandy estate agents

4/5

Google

Rating only, no written review.

Gareth · 19 June 2017 · Darlows Merthyr Tydfil

Agent replied · 17 June 2024

Gareth Hewings, thank you for taking the time to leave us feedback.

5/5

Google

Excellent service and very helpful and friendly

Neil · 19 June 2017 · Darlows Merthyr Tydfil

5/5

Google

Thank you Bradley for all your help and advice. Highly recommended.

John · 19 June 2017 · Darlows Merthyr Tydfil

5/5

Google

We recently bought a house through Darlows in Merthyr and the service was exceptional from beginning to end and I would certainly recommend them.

Jason · 19 June 2017 · Darlows Merthyr Tydfil

Agent replied · 17 June 2024

Dear Jason Thorne, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. Thank you again for your star rating! Regards Darlows Merthyr Tydfil Estate Agents

5/5

Google

The branch at Merthyr were very quick to let my properties, both within a day of each other after only one week of advertising. Thank you to the team at Merthyr and property management.

Jean · 19 June 2017 · Darlows Merthyr Tydfil

5/5

Google

Been viewing with Darlows in Merthyr and they have been brilliant. Nothing is ever too much trouble for them and they are constantly keeping me updated with new properties.

Jason · 19 June 2017 · Darlows Merthyr Tydfil

Agent replied · 17 June 2024

Thanks for the feedback, A Google User. We strive to provide excellent service to our customers at Darlows Merthyr Tydfil. Wishing you a great day until the next time we meet.

5/5

Google

I have experienced different estate agents in the past some I definitely won't go back to but I really love how intentive the lovely ladies are in the Merthyr Branch (Darlows) Lowri especially has been dealing with our new property and everything has been done quickly and very carefully ensure everything we need and they need is done and also answering any questions I had :) highly recommended

Emma · 19 June 2017 · Darlows Merthyr Tydfil

5/5

Google

They were fab. Less than 4 hours after I paid dud we have confirmation that we received our house. Questions were answered. Phone calls were return , excellent service fully recommend

Jenny · 19 June 2017 · Darlows Merthyr Tydfil

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Darlows

Which Darlows office has the most reviews?

Merthyr Tydfil has the most, with 1,248 reviews rated 4.6 out of 5, followed by Cardiff (102 Albany Road) with 1,121.

Where are the Darlows offices?

The 10 Darlows offices, by town:

Has Darlows won any awards?

Yes. In The Trusted Agent 2026 awards, Merthyr Tydfil won Platinum, Cardiff won Platinum and seven more branches won awards.

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