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Coopers Residential estate agents in West Drayton, Ruislip, Ruislip Manor and 3 more

4.8

★★★★★ Excellent

2,441 reviews across 10 offices and 4 platforms

www.coopersresidential.co.uk

Coopers Residential has 10 offices, in West Drayton, Ruislip, Ruislip Manor, Uxbridge (two offices), Hillingdon (four offices) and Hampton (Middlesex and Surrey). Together they have 2,441 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.9 / 5

2,289

Reviews on Google

All 10 offices

Facebook logo

3.7 / 5

30

Reviews on Facebook

Business-wide

Yell logo

3.4 / 5

5

Reviews on Yell

All 10 offices

Trustpilot logo

117

Reviews on Trustpilot

Business-wide

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Our offices

Coopers Residential's 10 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Coopers Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Coopers Residential office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We can not thank Dan enough for all of the work that he has put into selling our old home and purchasing our new home. From day one we have been impressed with the professionalism and dedication from everyone at Coopers in Ruislip Manor. Dan especially has kept us informed throughout the process and is always available if we had a query or issue. Thank you so much for all your hard work and if I ever decide to move again (god forbid!) hopefully the next agent will be as good as you. If you are looking to sell your property in the Ruislip area look no further than Coopers for an efficient, professional and excellent service.

Ajay · 10 December 2018 · Coopers Residential Ruislip

Agent replied

Dear Ajay, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that Dan did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

Exceptional service from Rico at Coopers. A great estate agent who does what he says he will, is honest and will mange your expectations and timescales perfectly. Would highly recommend speaking with Rico if you are looking to buy or sell your house.

Craig · 12 November 2018 · Coopers Residential West Drayton

Agent replied · 10 November 2024

Dear Craig, thank you for the kind review of the West Drayton Branch. Rico is really glad to be of assistance. If we can help with anything in the future don't hesitate to give Coopers a call or pop in to one of our 6 branches situated throughout the Borough. Kind regards, Coopers Residential.

5/5

Google

I used Coopers Estate Agency for the first time in my life and I made the best choice ever!!! Best communication through my application, as it was vital for me, applying for my first mortgage. Thank you Callum Keane and Rico Luis for all your professional help, you deserve 10 stars.

Mihaela-Simina · 12 November 2018 · Coopers Residential West Drayton

Agent replied · 10 November 2024

Dear Mihaela-Simina, We're very happy to receive a five star review and such positive comments, thank you. Great to hear you're on the property ladder for the first time and that Coopers have guided you through this process. We wish you all the best in the future. Regards Coopers Residential

5/5

Google

Without a doubt the best estate agent I've come across. Rico was especially helpful, clear and prompt. I was able to purchase my first home within 5 weeks of making an offer and this was down to the persistence and professionalism of both Coopers and their recommend solicitor.

Yassin · 12 November 2018 · Coopers Residential West Drayton

Agent replied · 10 November 2024

Thank you for the review Yassin and congratulations on the purchase of your new home. If we can be of any further help in the near or distant future, please don't hesitate to give us a call or pop into one of our branches. Best wishes, Coopers Residential.

5/5

Google

Excellent Estate Agents. After having excellent service from Coopers Uxbridge for my rented house, we were keen to deal with Coopers in buying our first house. And it finally happened through Coopers West Drayton. Our first interaction with Kayleigh and then onward with Rico was perfect, Rico worked incredibly hard to ensure that the process was completed effectively. Rico was very comforting and caring especially with our complicated case. Before finalising with Coopers we did see some houses with other estate agents in Uxbridge & West Drayton, and i can guarantee that the professionalism & helpfulness attitude of Coopers team stand out among all. My first preference in my next deal will always be Coopers ... Thank you Kayleigh, Rico & Steven Tarun & Rashmi

Tarun · 12 November 2018 · Coopers Residential West Drayton

Agent replied · 10 November 2024

Dear Raikhy, thank you for the kind review of the West Drayton Branch. The team are really glad to be of assistance. If we can help with anything in the future don't hesitate to give Coopers a call or pop in to one of our 6 branches situated throughout the Borough. Kind regards, Coopers Residential.

5/5

Google

A massive thanks to Rico and the whole team at coopers, they have helped me from start to finish with Everything I needed. Everyone has been so friendly whether it was in person or through telephone conversation. Thanks to you, we have found our perfect home. Thank you is not enough for all the effort that has been put into selling my property, I really appreciate it. I would defiantly recommend Coopers estate to anyone for future plans.

Seema · 12 November 2018 · Coopers Residential West Drayton

Agent replied · 10 November 2024

Dear Seema, Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback. It's fantastic to hear that you had such a good experience with our West Drayton team and particularly Rico because as a company we pride ourselves on local feedback. We're so pleased you found your perfect home, and hope you will enjoy it. Regards Coopers Residential

5/5

Google

From start to finish I have been very happy with the service I received from Coopers. My property was valued well, the brochure and online marketing was very professional and the viewings were very successful. They achieved several offers and helped advise on important considerations while making a decision. The after sale care was faultless, though my subsequent purchase had its complications, the team ensured my sale went through with little concerns and complications, and they were always available when needed. David Jenkinson, Kayleigh and Rico were wonderful throughout, and I have no doubt I made the right choice of agent when selling my property. Thank you to all.

T · 12 November 2018 · Coopers Residential West Drayton

Agent replied · 10 November 2024

Thank you for the review Tanya and thank you for choosing Coopers. If we can be of any further help in the near or distant future, please don't hesitate to give us a call or pop into one of our branches. Best wishes, Coopers Residential.

5/5

Facebook

Fab!!!! Greg, Matt and Rhys were amazing - they sold my house and managed to smooth out any hiccups that we had along the way. I wouldn't of changed estate agent at all - Greg made our house sale as easy and smooth as any house sale can be. Not only did Greg ensure we got lots of viewings he also provided great and honest feedback. I cannot recommend Coopers enough, the team were great, the house sale went though as soon as it possibly could and even after we moved Greg called to check we had settled in. 10/10 for service :) #TEAMCOOPERS

Hayley · 26 October 2018 · Coopers Residential Uxbridge (279 High Street)

5/5

Google

Rating only, no written review.

Daniele · 31 August 2018 · Coopers Residential Hillingdon (27-29 Swakeleys Road)

Agent replied · 29 August 2024

Thank you for the review Daniele and congratulations on the purchase of your new home. If we can be of any further help in the near or distant future, please don't hesitate to give us a call or pop into one of our branches. Best wishes, Coopers Residential.

1/5

Google

We had a very poor experience of trying to sell our house through Coopers which included at least one offer not being passed on and critical information not being conveyed to potential buyers. This ultimately led us to cancel the sale of our property through this estate agent. The draft brochure that was prepared was of a very poor quality. The description of the house was inaccurate and had numerous errors (for example, directions being given from the West Ruislip office and not the Ickenham branch). In addition, it seemed to be written with generic text rather than specific information about the property that could be of value to potential buyers (for example, planning permission had been obtained for a large extension). The accompanying photos were satisfactory but did not show the property in the best light. Furthermore, the large photos included on the brochure seemed to show the least important rooms in the property and did nothing to help sell the house. It took much effort to resolve these deficiencies prior to putting the house on the market. Communication from the agency was also very poor. We often had little notice about viewings and when we were provided feedback, it was often uninformative and of little value. The generic feedback that we typically received was that it “went well” but little more than that. Key information that we had highlighted to the estate agent was not passed on to people viewing our house. In particular was the fact that we would have been happy to break the chain and move in to rental. During later discussions with the estate agent, it was possible that we missed offers because of this omission. The most critical failure of this estate agent was that at least one offer was not passed on (which was confirmed by the agency). When we confronted the estate agent about this, were were told that there had been a communication breakdown within the office. In addition, our neighbours informed us they had spoken to people viewing our property (at least two different families). During these conversations with our neighbour, these people mentioned they had also offered on our house and were hopeful that we would accept. We received no such communications through the agency. Ultimately, our trust in the agency was completely lost and we decided to switch our sale to another estate agent (Orchard). Following this switch, Orchard quickly found us a buyer and we had multiple offers.

Gordon · 31 August 2018 · Coopers Residential Hillingdon (27-29 Swakeleys Road)

Agent replied · 29 August 2024

We pride ourselves on our customer service and are disappointed to receive this review and would like to apologise for any stress caused. We have looked into the points you have raised and would like to respond. Firstly our details were created for your property and were approved to be used before we begun any marketing and any mistakes in the first proof were amended before we published any details. We are sorry you were unhappy with the images, we would have been more than happy to retake any of these at our own cost. In terms of viewing notice, we do what we can but ultimately respond to the buying market and are led by their own timings. The same principle applies to feedback, we will always pass on our buyers opinions but are only able to pass on what we have been informed. In terms of offers, we did not receive any formal offers that were not put forward to yourself. The client mentioned who may have expressed an interest to your neighbour were not in a position to proceed and did not ask to put an offer forward. On this occasion I can only apologise we didn’t meet your expectations and wish you best of luck with your move, Coopers Residential.

5/5

Google

I received an exceptional service from Matt. He was a great point of contact. He took us to visit 3 or 4 properties and really took time to understand what my girlfriend and I required and what would make us happy.... We love our place and Matt a month later after moving in has still been available to assist with any issues. Really pleased Thanks a lot Matt

Emmz · 27 August 2018 · Coopers Residential Uxbridge (1 Vine Street)

Agent replied · 25 August 2024

Thank you for the review Anthony, we wish you all the best of luck in your new home. If you have any questions during your tenancy, please don't hesitate to give us a call or pop into one of our branches. Best wishes, Coopers Residential.

5/5

Google

I was in need of a property in less time. I approached Coopers and Mollie Kelsey from Coopers understood my requirement exactly, identified the properties that suited my situation in no time and showed me quite a few nice ones. The agency is very professional, prompt and comes forthright with all information that I should know. Happy with the agency and especially to Mollie Kelsey for her approach towards their clients

Chandrashekar · 27 August 2018 · Coopers Residential Uxbridge (1 Vine Street)

Agent replied · 25 August 2024

Thank you for the review Chandra and thank you for choosing Coopers. If we can be of any further help in the near or distant future, please don't hesitate to give us a call or pop into one of our branches. Best wishes, Coopers Residential.

5/5

Google

Coopers have been exceptionally helpful in the move into my first 'adult' property. Steven, our agent was exceptionally helpful, answered emails outside of office hours and was very undertsanding of fitting in viewings around my schedule. We have had one issue during our time using them as our lettings agent, however Steven & Julia (Property Management Manager) were very helpful in keeping us up to date and in the follow up afterwards.

Georgia · 27 August 2018 · Coopers Residential Uxbridge (1 Vine Street)

Agent replied · 25 August 2024

Thank you for the review Georgia, we wish you all the best of luck in your new home. If you have any questions during your tenancy, please don't hesitate to give us a call or pop one into our branches. Best wishes, Coopers Residential.

5/5

Google

Professional team, great communication, deliver results. Thank you Ellie, Dan, Tom & Josh for your help!

Simon · 31 July 2018 · Coopers Residential West Drayton

Agent replied

Dear Simon, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that th team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

My personal experience with Coopers was fantastic. We bought and sold with them and both transactions were handled with professionalism and a high level of customer service which you don't see or expect from high street estate agents anymore. Daniel, Josh and Ellie gave excellent advice and helped us make the right and informed decisions in regards to selling our home. On our purchase they constantly chased and kept us informed right up until the day of completion. A wonderful branch of estate agents. Many thanks...

Jennifer · 31 July 2018 · Coopers Residential West Drayton

Agent replied · 30 July 2023

Dear Jennifer, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that the team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

Professional team, great communication, deliver results. Thank you Ellie, Dan, Tom & Josh for your help!

Simon · 30 July 2018 · Coopers Residential Ruislip Manor

Agent replied

Dear Simon, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that th team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

My personal experience with Coopers was fantastic. We bought and sold with them and both transactions were handled with professionalism and a high level of customer service which you don't see or expect from high street estate agents anymore. Daniel, Josh and Ellie gave excellent advice and helped us make the right and informed decisions in regards to selling our home. On our purchase they constantly chased and kept us informed right up until the day of completion. A wonderful branch of estate agents. Many thanks...

IISweet · 8 July 2018 · Coopers Residential West Drayton

Agent replied

Dear Jennifer, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that the team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

5/5

Google

Rob is simply one of the best in the area. Always helpful, responsive and honest.

D · 19 April 2018 · Coopers Residential Hampton

5/5

Google

A* Estate Agent. Very responsive and no ridiculous admin fees.

Patrick · 19 April 2018 · Coopers Residential Hampton

5/5

Google

My personal experience with Coopers was fantastic. We bought and sold with them and both transactions were handled with professionalism and a high level of customer service which you don't see or expect from high street estate agents anymore. Daniel, Josh and Ellie gave excellent advice and helped us make the right and informed decisions in regards to selling our home. On our purchase they constantly chased and kept us informed right up until the day of completion. A wonderful branch of estate agents. Many thanks...

Jennifer · 13 March 2018 · Coopers Residential Ruislip Manor

Agent replied

Dear Jennifer, Thanks so much for taking the time to leave us a 5 star review, it's great to hear that the team did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers

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Questions about Coopers Residential

Which Coopers Residential office has the most reviews?

West Drayton has the most, with 617 reviews rated 4.9 out of 5, followed by Ruislip with 608.

Where are the Coopers Residential offices?

The 10 Coopers Residential offices, by town:

Has Coopers Residential won any awards?

Yes. In The Trusted Agent 2026 awards: Coopers Residential, Ruislip won Platinum; Coopers Residential, Ruislip Manor won Platinum; Coopers Residential, West Drayton won Platinum; Coopers Residential, Ickenham won Gold; Coopers Residential, Uxbridge won Gold.

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