Trusted Agent profile · Middlesex and Surrey
Verified
★★★★★
2,449 reviews across 10 offices and 4 platforms
Coopers Residential has 10 offices, in West Drayton, Ruislip, Ruislip Manor, Uxbridge (two offices), Hillingdon (four offices) and Hampton (Middlesex and Surrey). Together they have 2,449 reviews on four platforms, rated 4.8 out of 5 overall.
2,296
Reviews on Google
All 10 offices
30
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 10 offices
118
Reviews on Trustpilot
Business-wide
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Coopers Residential's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Coopers Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Coopers Residential is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in three years, the group and its branches: 2016, 2015, 2014. A Lettings Agency of the Year winner every year since 2014.
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Coopers Residential and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotI’m honestly heartbroken writing this…
I’m honestly heartbroken writing this review. I’ve trusted Coopers to manage my property for over 10 years under a fully managed service, believing they were taking care of my home while I was busy living my life and working hard elsewhere. What I’ve now discovered has left me shocked, upset, and completely let down.
1/5
FacebookI’m honestly heartbroken writing this review. I’ve trusted Coopers to manage my property for over 10 years under a fully managed service, believing they were taking care of my home while I was busy living my life and working hard elsewhere. What I’ve now discovered has left me shocked, upset, and completely let down. The state of my property after the tenant moved out is beyond words, mould, cracks in the walls, doors that don’t fit, patchy paintwork, and furniture left behind. There’s even a yellow film on the walls that suggests someone was smoking indoors. I sent photos of this to Coopers, expecting urgency, empathy, or at the very least, acknowledgment. Instead, my email was brushed off and my photos ignored. Even more painful is the dismissive tone I’ve received from staff like Olivia, who seem to take no responsibility and imply that because I once did a quick visit months ago, with the flat full of furniture, I somehow approved the condition. It feels like gaslighting. I wasn’t there to inspect, I was trusting the agents I was paying to do that. Throughout the years, my emails have been ignored. There was no proactive contact. No proper inspections. I’ve now been told that they don’t carry out formal inspections unless requested and that they don’t even keep records of visits. So what exactly was I paying for all this time? This isn’t just about money, it’s about trust, responsibility, and the emotional toll of seeing your home fall into disrepair while you believed it was being looked after. I feel completely failed by Coopers. To any landlord considering using them: please think twice. I would never want anyone else to feel the way I do right now, upset, angry, and taken advantage of.
5/5
GoogleWe recently sold our house with Coopers and had a great experience. Greg was amazing throughout the whole process, he was trustworthy, kept us up to date and provided great advice not only on our sale but also on our onward purchase. Ben and Alfie were also fabulous. Highly recommend this team, they really stood above many other agents in the area.
Hi Tanya, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Greg and the team at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleGreg was excellent throughout the process of selling - supportive, responsive and professional, giving good straightforward advice. Would highly recommend.
Hi there, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Greg at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleThank you to Coopers for finding us the right house, and particularly to Greg for helping to keep things moving all the way to exchange. We would definitely use Coopers again in the future.
Hi Fern, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Greg at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleGreg Brayley works very proactively for his clients. At all times he has been friendly, supportive and highly professional during our house sale. He is a very thoughtful communicator, keeping us updated at every stage of the process. His advice and guidance has been invaluable to us, from marketing our property to recommending an effective legal team to carry out the conveyancing for us. We would highly recommend working with Greg, either to sell or buy your property. Thank you so much Greg, your efforts on our behalf are very much appreciated.
Hi Mary, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Greg at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleI recently bought a house through Coopers in Ruislip and had a really positive experience from start to finish. Ben Marron dealt with the process from the start, and he was excellent throughout. He was always helpful, on top of everything, and very understanding of the situation. Having dealt with a number of estate agents in the past, my experiences haven’t always been great. This time was different. Ben really took the time to hear me out, understood the situation, and handled things accordingly. The whole process felt smooth, well-managed, and far more personal than what I’ve come to expect in the industry. I’d happily recommend Coopers and would definitely use them again in the future.
Hi Sami, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Ben at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleJust like to say Greg Brayley and his team were superb. From start to finish they kept us fully informed. Visited the property weekly. Got back to us promptly with any information. We couldn't have asked for more. Truly professional and easy to deal with.
Hi Mick, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Greg and the team at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
1/5
GoogleRating only, no written review.
5/5
GoogleKatie did a great job in renewing my tenancy as always after 12 years of coopers looking after my properties I can obviously highly recommend them.
5/5
GoogleI am very happy and can only recommend them! Nice, fast service! No unnecessary questions! Albert is also friendly and helpful!
5/5
GoogleI recently had the pleasure of working with Callum Coopers Residental. I couldn’t be more satisfied with the service I received. From start to finish, they were professional, communicative, and genuinely helpful throughout the entire process. They were always available to answer questions, kept me updated regularly, and made what could have been a stressful process feel smooth and straightforward. I truly appreciated their attention to detail and dedication to finding the right property for me. Highly recommend!
5/5
GoogleI recently sold my house with Coopers and I couldn’t be happier with the experience! From start to finish, they were professional, responsive, and incredibly knowledgeable about the local market. They guided me through every step of the process, offered sound advice on pricing and staging, and kept me informed at every stage. Their marketing strategy was spot-on, and we had multiple viewings within days of listing. Thanks to their hard work and expertise, my house sold quickly and at a price I was really happy with. I highly recommend Russell to anyone looking to sell their property, efficient, trustworthy, and truly a pleasure to work with. Thank you again for making what could have been a stressful process so smooth and successful!
5/5
GoogleSophie from Copper Estate has done a good job; I really appreciate the response and support provided as part of my move-in. I highly recommend them for any property sale or lettings.
2/5
TrustpilotDisappointing, little care for a good customer experience
Apologies in advance for the length of this review, but I feel it’s important to share my experience in full.
5/5
GoogleAmber was great when assisting with my property search.
5/5
GoogleRating only, no written review.
5/5
GoogleAlfie at Coopers Ruislip Manor has been amazing. We had a very long sale completition and he has kept us informed every step of the way. He has been so patient and been in contact with us nearly every day to push the sale through, I can’t praise him enough. Thank you Alfie for sticking with us through this complicated sale 10 out of 10.
Hi Neil, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Alfie at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleI would like to extend our sincere thanks to Albert and Elena for their outstanding customer service throughout the entire letting process. From the very first viewing to the moment we signed the contract, they were consistently professional, responsive, and genuinely helpful. Albert’s clear communication and attention to detail helped us feel informed and confident at every step, while Elena’s warmth and efficiency made the whole experience smooth and stress-free. Their teamwork and dedication truly stood out, and we always felt they had our best interests in mind. Thank you both for making the process seamless and enjoyable. We’re grateful for your support and would gladly recommend your services to anyone seeking a property.
5/5
GoogleI recently purchased a property and had a fantastic experience throughout the entire process. From the beginning, Josh was incredibly helpful, he showed me the property and supported me while I was making an offer. Then Callum stepped in to help finalize the deal, and everything was handled with the utmost professionalism. They made what could have been a stressful process easy and smooth. Highly recommend their service!
5/5
GoogleI would like to extend our sincere thanks to Albert and Elena for their outstanding customer service throughout the entire letting process. From the very first viewing to the moment we signed the contract, they were consistently …
1/5
GoogleRating only, no written review.
Thank you for your feedback. We have searched our database and cannot trace your name, unfortunately we do experience some fake google reviews, so we would be grateful if you could provide your contact number and address to allow us to respond fully.
1/5
GoogleVery disappointed with my experience at Coopers Letting Agents. I vacated my rental property at 28 Mill Bridge, UB8 2XX on 31st March 2025, and despite repeated follow-ups, I still have not received my deposit refund. I received the check-out report on 8th April, and since then, I have emailed the agency multiple times, including on 25th and 28th April, but responses have been delayed or vague, with no clear resolution. I’ve been told repeatedly that the landlord’s confirmation is pending, and even after being promised updates before staff leave, no action has been taken. The lack of communication and accountability is extremely frustrating. This experience has been stressful and unprofessional, and I would not recommend their services to anyone expecting prompt and reliable service.
5/5
GoogleThe initial prompt meetings with Greg then the ongoing help with Alfie were excellent. With quick responses were helpful from start to finish. Alfie kept me informed from start to finish with the sell of my Mum's house. I would highly recommend Coopers to anyone. Thanks again.
Hi Dawn, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Greg and Alfie at our Ruislip Manor Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
West Drayton has the most, with 617 reviews rated 4.9 out of 5, followed by Ruislip with 608.
The 10 Coopers Residential offices, by town:
Yes. In The Trusted Agent 2026 awards, Ruislip won Platinum, Ruislip Manor won Platinum and three more branches won awards. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales and Lettings, North West London. The group and its branches have also won 7 other industry awards since 2014.
