Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleUnhelpful and Unprofessional, Avoid Cooper’s Lettings!
My experience with Cooper’s Lettings regarding my tenancy deposit refund was extremely frustrating. After moving out, the agency told me no documents were needed for the Tenancy Deposit Scheme (TDS) refund and promised to handle it. Weeks passed with no update. When I chased them up, they suddenly told me to contact the landlord myself, something they never mentioned before.
Their lack of communication, poor advice, and refusal to assist with the TDS process was unacceptable. If you expect any real support from this agency, look elsewhere.
Anson · 9 September 2025 · Coopers Residential Hillingdon (27-29 Swakeleys Road)
Agent replied · 23 September 2025
You were advised of the below on the 10th June 2025
“If we are the managing agent for the property then we will discuss any dilapidations with you directly. Alternatively the landlord and you will need to discuss the content of the report and agree any costs that may need to be applied. When you have agreed the costs you will both need to inform us in writing and upon receipt we will disburse the deposit accordingly. If the landlord did not use the services of an independent inventory company then you will need to arrange a time to meet with the landlord to check the property.”
As you are aware we do not manage the property and therefore you should of contacted your landlord directly on the deposit return.
★★★★★ 1/5
GoogleHad an extremely unpleasant experience with Hillingdon Cooper’s Residential. When we moved out, we were told no documents were needed to process our deposit return through the TDS. After three weeks with no updates, we had to chase them, only to be told by the manager that we needed to contact the landlord directly for the refund, completely contradicting their earlier advice.
The lack of clear communication, misleading information, and zero support made the process unnecessarily stressful. I would not recommend Cooper’s Lettings to anyone who expects reliable information or proper assistance with their deposit.
Adrian · 9 September 2025 · Coopers Residential Hillingdon (27-29 Swakeleys Road)
Agent replied · 23 September 2025
You were advised of the below on the 10th June 2025
“If we are the managing agent for the property then we will discuss any dilapidations with you directly. Alternatively the landlord and you will need to discuss the content of the report and agree any costs that may need to be applied. When you have agreed the costs you will both need to inform us in writing and upon receipt we will disburse the deposit accordingly. If the landlord did not use the services of an independent inventory company then you will need to arrange a time to meet with the landlord to check the property.”
As you are aware we do not manage the property and therefore you should of contacted your landlord directly on the deposit return.
★★★★★ 1/5
TrustpilotExtremely disappointed with their handling of TDS scheme
Had an extremely unpleasant experience with Hillingdon Cooper’s Residential. When we moved out, we were told no documents were needed to process our deposit return through the TDS. After three weeks with no updates, we had to chase them, only to be told by the manager that we needed to contact the landlord directly for the refund, completely contradicting their earlier advice.
Adrian · 4 September 2025 · Coopers Residential West Drayton
★★★★★ 1/5
TrustpilotUnhelpful and Unprofessional
Unhelpful and Unprofessional, Avoid Cooper’s Lettings
AT · 4 September 2025 · Coopers Residential West Drayton
★★★★★ 5/5
GoogleI would like to take a moment to express my appreciation for Sophie Gordon from coopers. She has been extremely supportive and helpful throughout the entire process. She took the time to really understand our needs and guided us with great care. What impressed me the most was how well she communicated on our behalf with the landlord, making sure everything was clear and smooth.
Vijaya · 4 September 2025 · Coopers Residential Uxbridge (1 Vine Street)
★★★★★ 1/5
GoogleI had a very disappointing experience with this letting agent.
They were quick to chase Deposit, but incredibly slow to address their responsibilities of guiding innocent clients. At the end , there were unjustified reply from the Deposit Return and the process of getting it back was unnecessarily drawn out. As they say that Landlord refuse to rent the property. They kept my £219 i feel like they scammed me. They said that my references failed but when I requested proof they don't want to give me. I checked my credit score and it's all OK.
I would not recommend this agency to anyone looking for a professional or reliable service. Renters deserve better. The house was a studio flat in Uxbridge.
A · 4 September 2025 · Coopers Residential Uxbridge (1 Vine Street)
Agent replied · 9 September 2025
Hi Abubakar, Unfortunately, we are unable to proceed with the tenancy as your reference check revealed an unsatisfied County Court Judgement.
As stated in the offer form, which was completed and signed by you, failure to declare any CCJs or a failed reference check results in the holding deposit being non-refundable.
Should you require any further information or assistance, please don’t hesitate to get in touch.
★★★★★ 5/5
GoogleJust sold my dads house through coopers , I have delt with Aaron there , helpful, kept me informed all the time throughout which would normally be a stressful time but been very painless, excellent service would use again , thank you for sorting this out
Craig · 3 September 2025 · Coopers Residential Uxbridge (1 Vine Street)
Agent replied · 9 September 2025
Hi Craig, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Aaron at our Uxbridge Office did such a great job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleRarely do I give 5 star reviews. However Sophie Gordon who works in Coopers (Uxbridge) was absolutely faultless in the way she handled accommodating new tenants into my property. The transition was seamless and stress free for me as a landlord. Excellent work :-)
Marc · 2 September 2025 · Coopers Residential Uxbridge (1 Vine Street)
Agent replied · 9 September 2025
Hi Marc, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Sophie at our Uxbridge Office did such a fantastic job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
Googlewas really helpful with my renewal, made the process smooth and stress-free. Great service from Coopers special many thanks Katie Kaill (Uxbridge)
Abdi · 2 September 2025 · Coopers Residential Hillingdon (27-29 Swakeleys Road)
Agent replied · 23 September 2025
Hi Abdi, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleWe have been renting out one of our flats through Cooper Residential, and Katie, a member of their staff handling our case, has been extremely professional. Everything has been completed on time, and we have never encountered any issues
Jalal · 2 September 2025 · Coopers Residential Hillingdon (27-29 Swakeleys Road)
Agent replied · 23 September 2025
Hi Jalal, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleRussell and the team sold our property in Spring 2025. Very professional service; polite courteous and always got back to us promptly - they know the market and know what is realistic and achievable. When one buyer fell through they were confident we would find another soon and we did. Belated post Russell but many thanks for your hard work.
Mbo · 24 August 2025 · Coopers Residential Hillingdon (27-29 Swakeleys Road)
Agent replied · 23 September 2025
Hi Mbo, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Russell and the Team at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 4/5
GoogleRating only, no written review.
Sinéad · 22 August 2025 · Coopers Residential West Drayton
Agent replied · 22 August 2026
Hi Sinead, thanks so much for taking the time to leave us a 4 star review, I'm glad to see that our Team at our Ruislip Manor Office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
Google👍👍👍👍 …
Kiran · 22 August 2025 · Coopers Residential West Drayton
★★★★★ 5/5
GoogleRecently sold our house through Coopers with help from Greg and the team. Greg was very helpful and very responsive throughout the whole process. Massive thank you and would highly recommend.
DBElec · 22 August 2025 · Coopers Residential West Drayton
Agent replied · 22 August 2026
Hi Dan, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Greg at our Ruislip Manor Office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleExcellent service. Greg was extremely helpful, honest and kept us updated throughout the whole process.
Holly · 22 August 2025 · Coopers Residential West Drayton
Agent replied · 8 December 2024
Hi Holly, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Greg at our Ruislip Manor Office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleGreg and team made the sale of our home simple and stress free. Would highly recommend Coopers.
H · 22 August 2025 · Coopers Residential West Drayton
Agent replied · 8 December 2024
Hi, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Greg and his Team at our Ruislip Manor Office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleRecently went on a viewing with Alfie-Nico from coopers, he was very friendly and helpful he answered all of my questions with ease. I would definitely recommend.
Lexie · 22 August 2025 · Coopers Residential West Drayton
Agent replied · 8 December 2024
Hi Lexie, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Alfie at our Ruislip Manor Office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleThanks Greg and Alfie who made the process smooth and quick.
Will definI rely on them for all my future real estate ventures
Shaun
Shaun · 22 August 2025 · Coopers Residential West Drayton
Agent replied · 8 December 2024
Hi Shaun, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Greg and Alfie at our Ruislip Manor Office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleTara was great throughout the viewing process. Really knowledgable and answered all questions, with a smile throughout. Thanks Tara and the Coopers team!
Katie · 22 August 2025 · Coopers Residential West Drayton
Agent replied · 8 December 2024
Hi Katie, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Tara at our Ruislip Manor Office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleWent to a viewing with alfie He greeted us with a smile and really knowledgeable. Really recommend coopers and alfie. Really professional and swift with booking us in.
Harley · 22 August 2025 · Coopers Residential West Drayton
Agent replied · 8 December 2024
Hi Harley, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Alfie at our Ruislip Manor Office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleWould absolutely recommend Coopers. Ben was very helpful and understanding, and ensured that everything kept moving smoothly. Extremely grateful for their help.
Dafne · 22 August 2025 · Coopers Residential West Drayton
Agent replied · 8 December 2024
Hi Dafne, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Ben at our Ruislip Manor Office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleGreg, Ben and team did a fantastic job on the sale of our property. They made it as stress free as possible. My wife and I were very happy and would highly recommend.
Nav · 22 August 2025 · Coopers Residential West Drayton
Agent replied · 8 December 2024
Hi Nav, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Greg, Ben and the Team at our Ruislip Manor Office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleGreg was extremely helpful throughout the process - fast acting, always available, and understanding of my individual circumstances. He kept me abreast of the status throughout the process, I never had to chase for an update. Highly recommend
Callum · 22 August 2025 · Coopers Residential West Drayton
Agent replied · 8 December 2024
Hi Callum, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Greg at our Ruislip Manor Office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
★★★★★ 5/5
GoogleGreg, and the team at Coopers Residential (Ruislip Manor), were amazing throughout the sale of our property. Selling your home is not easiest thing to do but they kept the process simple and we were updated at every stage. Lovely team/branch to work with, friendly and approachable. I had always said I would sell my property through Coopers Residential and I am very glad it did.
Rakhee · 22 August 2025 · Coopers Residential West Drayton
Agent replied · 8 December 2024
Hi Rakhee, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Greg and his Team at our Ruislip Manor Office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
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