Trusted Agent profile

Cluttons estate agents in London and Tower Hamlets

4.6

★★★★★ Excellent

655 reviews across 4 offices and 3 platforms

Cluttons has four offices, in London (three offices) and Tower Hamlets. Together they have 655 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.8 / 5

534

Reviews on Google

All 4 offices

Facebook logo

2.5 / 5

8

Reviews on Facebook

Business-wide

Trustpilot logo

113

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Our offices

Cluttons's four offices, most reviewed first. Each has its own page.

Latest reviews from every Cluttons office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

The worst agents I've ever worked they charged us 150 pounds for "adhesive hook" in the bedroom wall. Which is simple a glue based hook. We moved some staff from the kitchen and wardrobe around they charged us 100 pounds to move it back. Communication with landlord are impossible it took them 6 month to fixed the window handels. I suggest to never rent from them and especially buy, they don't care about you - they just want your money

Жандос · 11 October 2025 · Cluttons London (36 Horselydown Lane)

Agent replied · 11 October 2026

Hello, thank you for your feedback and we’re sorry to hear of the issues you faced. We take all complaints seriously and would welcome the opportunity to speak to you about your experience. Please feel free to reach out to cs@cluttons.com with further comments, concerns or suggestions you wish to share, and we’ll get in touch. We hope to speak with you soon.

5/5

Google

Bhavika was amazing to work with - quick to respond, knowledgeable, and happy to answer any of my questions. She made the process super easy & clear for me - highly recommend her to anyone going through Cluttons!

Miranda · 11 October 2025 · Cluttons London (36 Horselydown Lane)

Agent replied · 11 October 2026

Thank you for your glowing feedback about Bhavika. Her quick responses, knowledge and clarity are qualities we value highly at Cluttons. We're delighted she made the process straightforward for you and appreciate your recommendation.

5/5

Google

The team has been very helpful and supportive throughout! Bhavika has been particularly outstanding, responding promptly to all my questions along the way! Thank you so much.

Glynis · 11 October 2025 · Cluttons London (36 Horselydown Lane)

Agent replied · 11 October 2026

Hi Glynis, we appreciate your feedback about our team, particularly Bhavika's outstanding responsiveness. Prompt communication is vital in property matters, and we're glad this made a positive difference to your experience.

5/5

Google

It was really an easy, pleasant time finding my new flat with Cluttons. Matt was really helpful in finding me the best place and making sure I was well taken care of while going through the entire process. Would definitely recommend them to anyone!

Wilhem · 11 October 2025 · Cluttons London (36 Horselydown Lane)

Agent replied · 11 October 2026

Thank you so much for your recommendation - we're delighted your experience finding a new home with Matt was easy. Wishing you all the best for your new home.

5/5

Google

I had the pleasure of working with Bhavika as my agent during my rental search, and I couldn’t have asked for a better experience. She was incredibly knowledgeable and quick to find answers to all my questions, often going the extra mile to uncover important details I wouldn’t have thought to ask. Bhavika was consistently responsive and professional, always replying to messages promptly and keeping me informed throughout the process. From arranging viewings to handling the application and signing process, everything was smooth, efficient, and completely stress-free. A huge thank you to Bhavika for making what can often be a stressful experience feel effortless!

Olly · 11 October 2025 · Cluttons London (36 Horselydown Lane)

Agent replied · 9 September 2025

Thank you very much for your comprehensive feedback on your property search with Bhavika. Making the rental process stress-free is exactly what we aim for, and we're delighted Bhavika delivered such a positive experience for you!

5/5

Trustpilot

I’ve recently just moved from Australia

I’ve recently just moved from Australia to London and i am exploring potential areas we’d like to move to and I had a great conversation with Justice at Cluttons Islington. She was so friendly & knowledgeable and really gave us great advice on the rental market in London. Thank you Justice & Cluttons!

Elana · 29 September 2025 · Cluttons Wapping

5/5

Trustpilot

Thank you for the experience

I’ve been looking at a few options including Islington and came across Cluttons, and I have to say my experience with Justice really stood out. She gave me some great recommendations and answered my questions in such a helpful way. I usually get a bit nervous going into branches but she was so lovely and welcoming that I felt completely at ease.

Viviane · 29 September 2025 · Cluttons Wapping

5/5

Trustpilot

Matt is very helpful agency

Matt was super friendly, patient and helpful, made everything easy!

金睿 · 26 September 2025 · Cluttons Wapping

5/5

Trustpilot

Matt Dharshi has been a great assistant…

Matt Dharshi has been a great assistant in helping us find our dream home! He went above and beyond and convinced our landlord to accomodate us in ways we didn’t think possible, as we had already given up but Matt came back and let us stay. 10/10!

Ric · 25 September 2025 · Cluttons Wapping

5/5

Trustpilot

rent

Matt Dharshi played a very significant role in our process of renting a house. He did his best to help us communicate with the landlord and provide the necessary material proofs.

Lnkq · 24 September 2025 · Cluttons London (73 Sloane Avenue)

5/5

Trustpilot

Excellent service from Justice, clear and efficient

I visited the Islington office to make an enquiry and Justice was fantastic. She explained everything clearly, was very professional, and dealt with my questions quickly. Excellent service!

Bernadette · 23 September 2025 · Cluttons London (73 Sloane Avenue)

5/5

Trustpilot

Matt Dharshi was very responsive and…

Matt Dharshi was very responsive and super helpful.

Customer · 23 September 2025 · Cluttons London (23 Albion Street)

5/5

Trustpilot

Great support by Matthew Dharshi

After several weeks of searching for a flat, I finally found one I really liked, all thanks to Matthew Dharshi. He was incredibly professional and responsive, and guided me through the whole process smoothly. Highly recommend his support!

Runi · 19 September 2025 · Cluttons London (73 Sloane Avenue)

5/5

Trustpilot

Very responsive and helpful in finding a London rental

We enquired about one of Cluttons listings, were greeted very quickly by Matt, who showed me the property within 2 hours and helped me through the offer forms on the spot. There were a few frictions of getting accepted with the property, but Matt was extremely helpful and responsive in getting it sorted out. Much better than other London estate agents who could not give a toss. I'd highly recommend.

Will · 17 September 2025 · Cluttons London (73 Sloane Avenue)

5/5

Trustpilot

Cluttons found us a flat

Cluttons found us a flat - I enjoyed living there for a year. A special mention needs to be given to Matt and Brook - Thank you for the service.

Gal · 17 September 2025 · Cluttons London (73 Sloane Avenue)

5/5

Google

My family and I recently relocated from Oman, and we had a truly wonderful experience with Charlotte. She was incredibly responsive, professional, and honest throughout the entire process. Charlotte went above and beyond to understand our needs and helped us find a lovely property that we are delighted to now call home. Moving internationally can be stressful, but she made everything so much smoother and easier. We are very grateful for her support and highly recommend her to anyone looking for a reliable and dedicated estate agent.

Zayana · 16 September 2025 · Cluttons London (73 Sloane Avenue)

5/5

Google

I recently bought a property in SW4 through Lucy Plant at Cluttons and she was exceptional from start to finish. Lucy is super flexible, highly communicative, and genuinely goes above and beyond. Without doubt, she is the most thorough and attentive agent I’ve encountered and I feel very lucky to have had her as my agent, especially being a first-time buyer. An example of her attention to detail and professionalism was demonstrated the day I met her at the first viewing; knowing that I planned to do works on the property if I were to buy it, she (without prompt) printed out copies of every archived listing of properties that had been sold on my road in the last 10 years that had had work done, for me to take home. Estate agents get a bad rep, but Lucy completely contradicts the stereotype. Not once did anything she say feel like a persuasion tactic - she was honest, balanced, and had both parties' interests fairly at the forefront of her mind throughout the process. I wish I had taken her up on a couple of her recommendations, particularly her offer to introduce me to a solicitor. I couldn’t have asked for a better experience - when it came to things that were in her control - and would recommend Lucy without hesitation to any buyer or seller. You will be in safe hands!

Anoushka · 16 September 2025 · Cluttons London (73 Sloane Avenue)

5/5

Google

Charlotte was very professional and efficient. Everything was handled quickly and with great care, and I am very satisfied with the service.

Takashi · 16 September 2025 · Cluttons London (73 Sloane Avenue)

5/5

Google

Chealsie Wild has been an amazing agent, professional, responsive, and always going above and beyond. She made everything smooth and stress-free, and I felt fully supported throughout. Highly recommend her!

Nutsa · 16 September 2025 · Cluttons London (73 Sloane Avenue)

5/5

Google

I had an excellent experience working with Chealsie Wild. From the very beginning she was supportive, attentive, and made the entire process so much easier than I ever expected. Even though I was managing everything from Lebanon, she took care of every detail and guided me step by step. She was always quick to respond, patient with my questions, and went above and beyond to make sure everything went smoothly. Thanks to her dedication and professionalism, I was able to secure my apartment without stress. I’m truly grateful for all her help and highly recommend her to anyone looking for an agent who genuinely cares.

Layan · 16 September 2025 · Cluttons London (73 Sloane Avenue)

5/5

Google

The best estate agent in the area by far. Peter went above and beyond in helping find and organise tenancy of a rental property, wrangling a management company himself in the process.

Aaron · 15 September 2025 · Cluttons Wapping

5/5

Google

We’ve recently moved into our new flat, which is usually a challenging time for us. However, Calum from the lettings team has been incredibly friendly and helpful, making the entire process much smoother! Thank you Calum for all the support!

Lei · 15 September 2025 · Cluttons Wapping

5/5

Google

We recently sold our flat through Cluttons and were very impressed with both Laura and Abby. They kept us informed throughout the process and were proactive in keeping momentum during the sale. We would recommend them both to anyone considering selling a property.

A&P · 15 September 2025 · Cluttons Wapping

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Cluttons

Which Cluttons office has the most reviews?

London (36 Horselydown Lane) has the most, with 317 reviews rated 4.4 out of 5, followed by London (23 Albion Street) with 249.

Where are the Cluttons offices?

The four Cluttons offices, by town:

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