Cluttons estate agents in London and Tower Hamlets

★★★★★ 5/5

Google

Really wanted to submit a positive review here. I rent a property through Cluttons. Everything has been seamless from the initial viewings to signing docs, transferring funds, referencing etc. Had no issues whatsoever. Everyone I have dealt with has been super professional and given a high level of service. They have found me an amazing property and I’m so happy. So just wanted to put that out there in case you are put off by the negative comments. They are no representative at all.PositiveResponsiveness, Quality, Professionalism

Vinny · 13 June 2021 · Cluttons London (36 Horselydown Lane)

★★★★★ 1/5

Trustpilot

Echo almost all the other reviews - urge you to avoid!

First time review writing for me. I truly wish I had read the numerous reviews on Cluttons before renting a property through them (I used the Islington branch). It is astounding how similar my experience has been with others who have left reviews. Awful response rate from the property management team (you have to keep forwarding your initial email on a weekly basis), lacklustre resolutions (no boiler during winter, mould throughout the property) and, to place the cherry on the cake, they performed the check out report when the professional end of tenancy staff were performing a deep clean, which resulted in my deposit not being returned, and I still have no clarity almost 3 months later.While I appreciate the above reads like a mini horror story, it is truthful and I truly urge anyone to reconsider.

Danny · 27 May 2021 · Cluttons London (36 Horselydown Lane)

★★★★★ 1/5

Trustpilot

Terrible management of the properties

Terrible management of the propertiesCluttons' sales forgot to mention that the property had an adjacent wall to a secret night club and the property we rented was incredibly loud at night. When it was time to fix damp issues and mould growing all over the ceilings, they were non-responsive and dismissing. We didn't have a working boiler for the last nine months of our tenancy as they wouldn't engage in solving the issue. Two months after moving our, we're still waiting to receive our deposit. Agencies like this give London a bad name. A complete disgrace.

Sofia · 18 May 2021 · Cluttons London (36 Horselydown Lane)

★★★★★ 1/5

Trustpilot

Junk mail in white envelope

Stop spamming me with your ads. Regular junk mail is annoying enough, and even more so when it's in a white envelope that you need to waste time opening to find out it's just garbage.

GDS · 15 May 2021 · Cluttons London (36 Horselydown Lane)

★★★★★ 1/5

Trustpilot

Avoid at all costs

I wont hold back, what a bunch of SCUMBAGS. I reported a leak in December, afterwards my room began to start literally pouring form the ceiling, then to have part of my ceiling collapse..and guess what, they still didnt send someone over until a month later!!! my ceiling / leak was only fixed a few weeks ago. Over 3 months to get it done!!! no compensation, nothing except a half ass apology. Oh yea and took about 4 months to get the loose doorknobs fixed... 4 MONTHS!!!

Krzysztof · 15 April 2021 · Cluttons London (36 Horselydown Lane)

★★★★★ 1/5

Trustpilot

The worst.

When you think of a horrible estate agency, it's Cluttons.From the day I moved, no one was there, only to discover there was no heat (in winter) and broken appliances...to when they charged me hundreds of pounds for their own obvious errors in their closing inventory count...honestly I don't have a single good thing to say. When there was construction needed for a leak (known by them for months, though they ignored it until we were on the brink of emergency) they would send contractors to my flat without any warning, and then act like I was the annoying one when I requested (the legally required and contractually written) 24hr notice! And just to be the worst, they never apologised for anything, never even acknowledged any mistake. They honestly don't care about tenants or landlords at all. I don't know how they stay in business. It's obvious but I'll say it anyway - AVOID AT ALL COSTS!

Steph · 13 March 2021 · Cluttons London (36 Horselydown Lane)

★★★★★ 1/5

Trustpilot

Worst Sales Experience Ever

Put our property up for sale in June. They found buyer very quickly. We emphasized that as it was a BTL we needed a motivated buyer as we had to pay service charges etc for an empty property. They said the buyers were first time buyers keen to move. Then the delays started. It took two months for them to get a mortgage offer. we are then told they want to rent it out, i.e. they will not be in a hurry. at the beginning of September when we inquire if they are ready to exchange we are told they have not yet instructed the searches, 3 months after making the offer. When these finally come in at the end of October, still nothing. Our solicitor not getting replies. Then we are informed they want access again (they have been to the property about 4 times by now) and we look on Rightmove and Zoopla to find that they have advertised our property for rent without our permission. I would give them no stars if I could. Here we are in November, it looks like the buyers were always investors not first time buyers, in no hurry, probably committing mortgage fraud by pretending they are first time buyers and they want to rent it out so they do not have a void period on completion!!

Karin · 9 November 2020 · Cluttons London (36 Horselydown Lane)

★★★★★ 1/5

Trustpilot

Not recommended

Very poor customer service. The communication to Cluttons was very bad and problems were not solved at all. Also they made false accuses towards me - luckily I had proof that they did not tell the truth....Would not recommend them at all.

Christof · 1 November 2020 · Cluttons London (36 Horselydown Lane)

★★★★★ 1/5

Trustpilot

They do not give back your deposit

After more than 2 weeks vacating a flat they simply ignore any emails. I have 5weeks of deposit + 1 week of overpaid rent and they just do not answer. ESCAPE from Cluttons Islington branch! Zero respect for customers.

Guilherme · 5 October 2020 · Cluttons London (36 Horselydown Lane)

★★★★★ 5/5

Google

Highly recommend. Chris Mulry was a really excellent estate agent. He took the time to allow us to have the number of viewings we needed, he was always available and accessible throughout the process and provided an all round excellent service. Thank you for making the process of buying our dream home simple and transparent.PositiveResponsiveness, Quality, Professionalism, Value

Donna · 27 August 2020 · Cluttons London (23 Albion Street)

★★★★★ 1/5

Trustpilot

No deposit returned after 7 weeks

After 7 weeks, still no deposit returned, yet there's no problem with the flat. Islington Council returned the overpaid Council tax within a fortnight, ditto every utility company - smooth and painless process with them, esp Sky who were brilliant. Just rude emails from Cluttons, blaming everyone else and apologising that I "feel" this is poor management.

Miss · 15 July 2020 · Cluttons London (36 Horselydown Lane)

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service - never call you back - To avoid at all costs as Landlord and as Tenants

Reviewer · 23 June 2020 · Cluttons London (36 Horselydown Lane)

★★★★★ 5/5

Google

Really great service - worked with Callum Horne who provided honest advice and far exceeded expectations to ensure we left happy with the right property for us. Would highly recommend!

Oscar · 16 June 2020 · Cluttons London (23 Albion Street)

★★★★★ 5/5

Google

I was very impressed with Callum Hornes professionalism and welcoming approach. He made himself available at all times of the day which helped with my busy schedule. I would highly recommend seeking his advice/services . Im look foward to continuing working with Callum in the future. 5 Stars !!

Finlay · 16 June 2020 · Cluttons London (23 Albion Street)

★★★★★ 5/5

Google

Cluttons were a great help in looking for a property. Special mention to Callum who went above and beyond to find the perfect apartment for me and my family.

Connor · 16 June 2020 · Cluttons London (23 Albion Street)

★★★★★ 5/5

Google

I went through Cluttons to look for a new flat. I would definitely use again and recommend to a mate. Callum Horne was a great help and gave me useful advice.

JAGH · 16 June 2020 · Cluttons London (23 Albion Street)

★★★★★ 5/5

Google

Best agency covering the W2 area! Highly recommended, top professional service and a particular attention to detail! The sales team over there are brilliant and we have managed to find our dream home with their help! Thank you so much for all your efforts and work!

Groovy · 16 June 2020 · Cluttons London (23 Albion Street)

★★★★★ 5/5

Google

Very positive experience of buying through Cluttons Hyde Park. Chris Mulbry was knowledgeable and responsive and remained helpful and impartial throughout in what was a somewhat unorthodox sale. Would not hesitate to recommend.

Danny · 16 June 2020 · Cluttons London (23 Albion Street)

★★★★★ 5/5

Google

I have had the pleasure of knowing Chris Mulry Cluttons for a long time, he demonstrated excellent knowledge of the market and gave me some fantastic advice, which although sceptical at first, I’m very glad to have taken consideration of. As an investor I can recommend Cluttons whole heartedly, especially Chris, as I genuinely felt that the straight talking honest advice that I have been given in the past has helped me build my business successfully.

David · 16 June 2020 · Cluttons London (23 Albion Street)

★★★★★ 5/5

Google

When moving into London from Oxfordshire I had used a variety of property agents, however Cluttons were by far superior. Callum Horne was not only fast but also reliable at sending over documentation and properties to look at. Very happy with the process and efficiency of himself and the company.

Edward · 16 June 2020 · Cluttons London (23 Albion Street)

★★★★★ 4/5

Google

Rating only, no written review.

Faiz · 13 June 2020 · Cluttons London (73 Sloane Avenue)

★★★★★ 1/5

Google

Avoid buying or renting from Cluttons at all means!! They will try to sell you or make you rent a flat at any cost even if it involves lying to the buyer/renter. If any complaints, they prefer to blame the buyer/renter rather than admitting their own mistake and find a solution. This level of service should not be acceptable when dealing with high end (or any kind) properties in London, even less so considering the fees we pay them!!

Noëlle · 13 June 2020 · Cluttons London (36 Horselydown Lane)

★★★★★ 2/5

Trustpilot

Really poor customer service

Really poor customer service. Withheld deposit on departure from rental for no reason. Ignored several e-mails and VMs. Then attempted to blame coronavirus.E-mailed there managing partner and hot an automated response. Eventually sorted more than 50 days after vacated property.No response/apology from managing partner. Self evident that poor customer service comes from the top.

Nigel · 8 June 2020 · Cluttons London (36 Horselydown Lane)

★★★★★ 1/5

Trustpilot

Poor after sales service

Not at all pleased with the after service of this company. Firstly they put the 10 year construction certificate through a company that has gone bust and we are all having to pay £250 to transfer to another company despite having paid all these monies up front. I wrote to them asking for them to pay it but have had no response. If I don't pay it I will not be able to sell my house for 10 years as very few mortgage companies will lend without a certificate. Secondly, I have a problem with the drain from the downstairs loo. I was referred to my insurance company!

Maggie · 1 June 2020 · Cluttons London (36 Horselydown Lane)