5/5
GoogleLovely experience with Cluttons. Joe & Tom have been wonderful!
Trusted Agent profile
Cluttons estate agents in London and Tower Hamlets
★★★★★
655 reviews across 4 offices and 3 platforms
Cluttons has four offices, in London (three offices) and Tower Hamlets. Together they have 655 reviews on three platforms, rated 4.6 out of 5 overall.
534
Reviews on Google
All 4 offices
8
Reviews on Facebook
Business-wide
113
Reviews on Trustpilot
Business-wide
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Our offices
Cluttons's four offices, most reviewed first. Each has its own page.
- Cluttons London (36 Horselydown Lane)36 Horselydown Lane, SE1 2LN317 reviews · 206 on Google (4.7)11 in the last 90 days
- Cluttons London (23 Albion Street)23 Albion Street, W2 2AS248 reviews · 134 on Google (4.9)11 in the last 90 days
- Cluttons Wapping3 Wapping High Street, Wapping, London, E1W 1LS, E1W 1LS235 reviews · 120 on Google (4.6)15 in the last 90 days
- Cluttons London (73 Sloane Avenue)73 Sloane Avenue, SW3 3DH184 reviews · 74 on Google (4.7)11 in the last 90 days
Latest reviews from every Cluttons office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWe recently rented a flat through Cluttons Chelsea and we highly recommend them. Tom, our agent, was super responsive, he took good care of us (as it was our first renting experience) and made sure everything went smoothly. He was also very knowledgeable of every step of the process, and reacted quickly to every question we had. Overall, a very good experience with Tom and the Team at Cluttons Chelsea!
5/5
GoogleLaura and Abby were persistent on the drawn out sale of my flat in Wapping - and were always responsive, proactive, and helpful.
5/5
GoogleWe had a great experience with Laura Banks and Abby Perry during our home purchase. They were professional and very responsive.
5/5
GoogleHarrison has been extremely helpful, nice, and proactive throughout my flat search. London is not an easy place to find somewhere to live and he made it a bliss. Regards.
5/5
GoogleBrooke was a great help throughout a smooth onboarding process - definitely recommend!
5/5
GoogleVery happy to have worked with Bryn Jenkins from Cluttons Tower Bridge on my flat searching. Bryn was very professional, was always in contact and provided excellent support from the start of flat searching to closing the deal. Would recommend!
5/5
GoogleCluttons have been so helpful and thorough throughout our flat search and moving process which has really put our worries at ease, as well as excellent communication and consideration with our household all working full time. Our estate agent Brooke was especially amazing with us! Highly recommend :)
5/5
GoogleAbby and Laura have been absolutely amazing in completing the sale of our property. They are proactive, great communication and really easy to get on with. Would highly recommend them!
1/5
GoogleExtremely Poor Service and Unprofessionalism I’ve had an absolutely dreadful experience with Cluttons Estate Agency over the past few years, and I feel compelled to share my story to warn others who might be considering using their services. November 2021: A Month Without Heating In November 2021, I faced a major issue with the heating system in my flat. During one of the coldest months of the year, the heating broke down, and despite reaching out to Cluttons multiple times, they failed to take any action. For an entire month, I was left without heating, and despite my requests, they didn’t even provide temporary heaters. This was a huge health and safety concern, yet Cluttons showed no urgency or responsibility to resolve the situation. Despite my repeated attempts to contact them, including emails and phone calls, I was continuously ignored. The only time I managed to get through was via the emergency service, but even that didn’t lead to any resolution. In the end, it was the landlord, not Cluttons, who stepped in to fix the issue. Their complete disregard for the tenant’s well-being was shocking and unacceptable. July 2024: Incompetence in Handling Tenancy Swap Fast forward to July 2024, when I needed to move out of the flat. I followed the proper procedure and requested a tenancy swap, providing plenty of notice. However, Cluttons took a staggering four weeks just to contact the landlord about my request. This caused unnecessary delays and stress during what was already a stressful moving process. Once I finally found a new tenant to take over, Cluttons failed to follow through with the necessary steps to complete the tenancy transfer. This left both me and my flatmate in a chaotic situation, unsure of what would happen next. To make matters worse, the new tenant I had found was also left in limbo, as they couldn’t get any clear communication from Cluttons either. September 2024: Still Waiting for Deposit and Overpayment Refund The last day of my tenancy was September 1st, and I am writing this review on October 10th already. Now, I am facing yet another issue with Cluttons: the return of my deposit and an overpayment I made. Despite several phone calls, emails, and attempts to get in touch, I have received no clear information or response from them. It’s extremely frustrating to be left waiting for money that I am rightfully owed, and Cluttons’ complete lack of communication or urgency makes the situation even worse. It’s painfully clear that Cluttons is severely lacking in professionalism and basic customer service. Throughout my entire experience, they have failed to demonstrate any competence or willingness to resolve issues. Their reputation speaks for itself, and for good reason. If their team had shown even a fraction of the care and attention a client should expect, none of these problems would have escalated the way they did. I am still waiting for a resolution regarding my deposit and overpayment, and I have little confidence that Cluttons will act swiftly or efficiently. This has been one of the worst experiences I have ever had with an estate agency, and I can’t stress enough how much I regret ever signing a contract with them. If you are considering working with Cluttons, my advice is simple: don’t. Their unprofessionalism, poor communication, and lack of accountability have caused me a great deal of stress and inconvenience over the last few years. I wish I had known this before committing to them. Save yourself the trouble and look elsewhere for a more reliable and professional agency.
Agent replied · 26 October 2024
Hello Carlos, thank you for your feedback and we’re sorry to hear of the issues you faced. We take all complaints seriously and would welcome the opportunity to speak to you about your experience. Please feel free to reach out to customerfeedback@cluttons.com with further comments, concerns or suggestions you wish to share and we’ll get in touch. We hope to speak with you soon.
5/5
GoogleOver the past 18 months, I have had the pleasure of working closely with the Tower Bridge office to support the marketing of the local area, particularly showcasing its stunning properties. The team consistently demonstrated professionalism, offering invaluable assistance throughout the process. They not only facilitated smooth operations but also answered all of our queries with clarity and patience. A special mention goes to George and Bryn, whose friendly demeanour and unwavering support have been integral to our success. Their commitment to going above and beyond has not gone unnoticed, and we deeply appreciate their dedication.
5/5
GoogleI had a great experience with George at Cluttons Tower Bridge. He helped me both buy and sell my property in Shad Thames and was a great help throughout. Very good communication, clear and helpful. I would definitely recommend.
5/5
GoogleWe had the best experience with Cluttons! We worked very closely with Brooke to find our perfect flat! She was so helpful, always available when we needed to speak with her and overall just made the process easy for us! Could not recommend enough!
5/5
GoogleI would like to take the time to leave a review for the outstanding service and professionalism we experienced with Jay Badiani via Cluttons. Jay was there at every stage of our buying process of the house of our dreams. He helped us in all sorts not just sales related issues. For example he gave us advice on how the best way was to break our lease of the house we were renting. He had the best contacts and competitive prices for builders . His communication was excellent and we always felt he gave honest and helpful advice. We would definitely highly recommend Jay and Cluttons .
5/5
GoogleThomas helped me to find a rental property, and my experience was great. He was incredibly responsive, answering all my questions promptly and patiently. No matter how small the concern, he addressed it with professionalism. I was impressed by his efficiency and quick action, keeping me informed throughout the entire process and keeping my best interests in mind. Thanks to Thomas my rental process was very smooth. I highly recommend him. Thank you!
1/5
TrustpilotExtremely Poor Service and Unprofessionalism - Avoid at All Costs!
I’ve had an absolutely dreadful experience with Cluttons Estate Agency over the past few years, and I feel compelled to share my story to warn others who might be considering using their services.November 2021: A Month Without HeatingIn November 2021, I faced a major issue with the heating system in my flat. During one of the coldest months of the year, the heating broke down, and despite reaching out to Cluttons multiple times, they failed to take any action. For an entire month, I was left without heating, and despite my requests, they didn’t even provide temporary heaters. This was a huge health and safety concern, yet Cluttons showed no urgency or responsibility to resolve the situation.Despite my repeated attempts to contact them, including emails and phone calls, I was continuously ignored. The only time I managed to get through was via the emergency service, but even that didn’t lead to any resolution. In the end, it was the landlord, not Cluttons, who stepped in to fix the issue. Their complete disregard for the tenant’s well-being was shocking and unacceptable.July 2024: Incompetence in Handling Tenancy SwapFast forward to July 2024, when I needed to move out of the flat. I followed the proper procedure and requested a tenancy swap, providing plenty of notice. However, Cluttons took a staggering four weeks just to contact the landlord about my request. This caused unnecessary delays and stress during what was already a stressful moving process.Once I finally found a new tenant to take over, Cluttons failed to follow through with the necessary steps to complete the tenancy transfer. This left both me and my flatmate in a chaotic situation, unsure of what would happen next. To make matters worse, the new tenant I had found was also left in limbo, as they couldn’t get any clear communication from Cluttons either.September 2024: Still Waiting for Deposit and Overpayment RefundThe last day of my tenancy was September 1st, and I am writing this review on October 10th already. Now, I am facing yet another issue with Cluttons: the return of my deposit and an overpayment I made. Despite several phone calls, emails, and attempts to get in touch, I have received no clear information or response from them. It’s extremely frustrating to be left waiting for money that I am rightfully owed, and Cluttons’ complete lack of communication or urgency makes the situation even worse. It’s painfully clear that Cluttons is severely lacking in professionalism and basic customer service. Throughout my entire experience, they have failed to demonstrate any competence or willingness to resolve issues. Their reputation speaks for itself, and for good reason. If their team had shown even a fraction of the care and attention a client should expect, none of these problems would have escalated the way they did.I am still waiting for a resolution regarding my deposit and overpayment, and I have little confidence that Cluttons will act swiftly or efficiently. This has been one of the worst experiences I have ever had with an estate agency, and I can’t stress enough how much I regret ever signing a contract with them.If you are considering working with Cluttons, my advice is simple: don’t. Their unprofessionalism, poor communication, and lack of accountability have caused me a great deal of stress and inconvenience over the last few years. I wish I had known this before committing to them. Save yourself the trouble and look elsewhere for a more reliable and professional agency.
1/5
GoogleI wish I could give a 0 rating. I returned the property I rented in immaculate condition on June 18, 2024. It is now July 31, six weeks later, and I still haven't received my deposit back. The service from this company and their staff has been atrocious. On June 19, I received an email from their Team Assistant claiming to include a 'check out report' and the 'deposit release form.' Unsurprisingly, she forgot to attach the deposit release form, forcing me to chase them for it. I completed the deposit release form and sent it back on June 20. Since then, I've been constantly chasing them to get my deposit back. I wish I could name the two incompetent staff members I've dealt with, but I understand they're just trying to earn a living, so I won't. One of them emailed me last Wednesday, July 24, confirming that my deposit would be returned in their "next payment run." It is now Wednesday, July 31, and still no sign of my money. This company is nothing but a headache.
5/5
GoogleHannah Wootton was very helpful in arranging my lease extension
5/5
GoogleThanks to Olivia and Hannah in the Wapping office for all the support during our rental renewal. It all went very smoothly.
5/5
GoogleSanyah and Hannah from the team have been highly helpful in understanding our preferences and finding a good property for us. Thanks a lot Sanyah and Hannah!!
5/5
GoogleHannah has been very helpful and efficient with organising a change of tenant and keeping me full informed throughout the process.
5/5
GoogleYet again Cluttons have come up trumps negotiating my renewal on my flat in Limehouse. A big thanks to Hannah Wootton for being an absolute star!
4/5
GoogleThanks to Hannah for completing the renewal of the tenancy, very smooth, good communications and working remotely worked so well for us with her support.
5/5
GoogleCluttons have been managing my property for 10 years. Great to deal with and I have never had an empty flat! Thank you Cluttons.
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Questions about Cluttons
Which Cluttons office has the most reviews?
London (36 Horselydown Lane) has the most, with 317 reviews rated 4.4 out of 5, followed by London (23 Albion Street) with 248.
Where are the Cluttons offices?
The four Cluttons offices, by town:
- London (23 Albion Street): 23 Albion Street, London, W2 2AS
- London (36 Horselydown Lane): 36 Horselydown Lane, London, SE1 2LN
- London (73 Sloane Avenue): 73 Sloane Avenue, London, SW3 3DH
- Tower Hamlets: 3 Wapping High Street, Wapping, London, E1W 1LS, Tower Hamlets, E1W 1LS
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