Citu Yorkshire estate agents in Leeds and Sheffield

★★★★★ 4/5

Google

Rating only, no written review.

Gameplane · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Rating only, no written review.

Sarah · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Rating only, no written review.

Peter · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Rating only, no written review.

Venet · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Friendly and supportive staff

Jalal · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Excellent customer service!

Monica · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 1/5

Google

If you're buying anything from this company, I wish you the very best of luck

Ike · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Great scheme and public realm

Justin · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 1/5

Google

Terrible. If you could ban someone from building you would ban these. The lady I know who bought one cried with joy once the nightmare was over.

Ol · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Fantastic developments in Leeds city centre! Love to see companies embracing sustainable practices.

Cameron · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Sarah is very well informed on the properties in Sheffield with all the information needed at hand .. excellent service

Chris · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Having worked closely business to business with many of the site management personnel over a number of sites and projects, I have always found everyone to be friendly, incredibly helpful and approachable.

Penny · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

We had a great experience viewing the properties with Sarah. She was super helpful and responsive to our questions. Cheers!

Vanessa · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Maintenence has been very quick when issues are present and all those involved have been lovely. Megan has been incredibly helpful in regards to snagging and has been very quick in responding as well as Danielle who has been helpful in all respects.

Conor · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Although we ultimately decided not to purchase a property, Kate and Abigail were lovely to deal with and the site and property viewing were great.

Joe · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

The staff are great to deal with and are a tight nit community. Always happy to go the extra mile. Happy to help out of hours. Always meet a challenge head on and quickly resolved.

Caroline · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

A pleasure to work with. The team have been professional throughout. Innovative, passionate, modern and creative, their holistically-minded approach sees the company's steadfast core values shine through at every touchpoint.

Blossom · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Danielle was very good at explaining the concept, she showed us the show apartments. We were very pleased and felt valued during our visit.

Nav · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 4/5

Google

I work at Leeds Dock and enjoy the Citu space for a walk by the river and a beer when there riverside bar is open. There has been the odd project where we’ve collaborated with Citu and they’ve been great to deal with. Look forward to seeing the development grow.

Alex · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 1/5

Google

28.03.22 Customer experience is non-existant. Customer service is appalling. This had the making to be something incredible. We were totally sold on the idea of building a community yet we've never felt so abandoned and left completely in the dark in this buying process. It is coming up a year and a half since me and my partner reserved an apartment and all this has caused us is stress, money and upset. We will update accordingly if and when we finally get into our apartment as we've already been told over the past year and a half 3 separate incorrect move in dates. Citu please sort out your poor customer service and lack of customer experience. 13.04.21 Move in date has been delayed once again and we've now been told September which will be 21 months after initially reserving. UPDATE on the most appalling, unprofessional company we've ever had the displeasure of dealing with. 25.07.22 After chasing clarification for our move in date we were told 'Yes we are still on for September' 2 weeks later we received a call, 'bad news' we are now looking at January 2023 for your move in date. Jan 2023 will be 3 YEARS since reserving our property. This is honestly unimaginable and was NEVER ever hinted to us that this could be the case on reserving or when paying our deposit all those years ago. Knowing that we would NEVER have reserved. There are apparent problems with 'procurement' and the most appalling, inappropriate and unprofessional thing about this is we were told 'Don't go onto site and discuss this, don't tell anyone, don't talk to the builders about this, keep it to yourself'. How dare you citu. How dare you try and tell us who we are allowed to 'tell' or not tell and to not go onto site for a plot that we have been waiting 3 years for. For 3 years we have had nothing but constant knockbacks and the occasional incredibly unprofessional phone call where you skim over our questions, push our date back once again and tell us 'don't worry this way means you will have more time to save money'. We had no were to live as of September and we have both taken new jobs close to site as we were assured September was our move in. 08.22 We were told there was a company interested in partnering with citu to provide discounted, short term let's. We asked for information to be sent. 2 days later we had heard nothing as per usual and is no surprise when dealing with citu's seemingly non existent customer service. We call and are told 'Oh sorry those have all gone now'. Where is the consideration for the customers who have been waiting years to get into their property? 2 days and the rentals are all gone? We have now been searching for a short term rental which are non-existant in today's market. Demand is so great we have missed out on multiple properties already and will have to commit to a minimum of 6 months which we may possibly not need if Citu miraculously finish prior to January. We have now lost our third mortgage offer as we would have to find another £10,000 to keep our agreed rate. Our new offer see's us now paying approximately £150 more per month. Another kick in the teeth courtesy of Citu's incompetence. We do not have the option to pull out as we would loose our deposit and have been told we would also have to pay a £2000 fee. Avoid this company at all cost. We wished we had never, ever got involved with them. It has caused us nothing but financial and emotional distress. Please do not be fooled by Citu's 'flowery' social media posts and 'Citu loves fridays' either as the only thing Citu seemingly love to do is take the absolute p**s out of their customers.

Kate · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

The Climate Innovation District is a great development with amazing levels of thought in its design and the spaces they have created. Working at Leeds Dock, the team at CITU have become good neighbours of ours and we have worked closely on a few projects and events. Look forward to see how the Southbank continues to develop and how CITU can help it grow.

Bic · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Sarah did a very professional job of explaining what Citu is doing, and showed us around two houses in Kelham Central. That we won't be going ahead with a purchase is no refection on her ability or charming personality.

Len · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

I can only speak to the viewing experience as we did not make a purchase, but the sales team were very friendly and accommodating. Sarah was quick to answer all of our questions, and offered good recommendations for mortgage advisors and conveyancers. Thanks Sarah!

Paul · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

I have always had a great experience with CITU and the people that work there. While I do not live or work within the CITU developments, I have spent a significant amount of time on site, from attending open homes (and dreaming of owning one), to participating in community events like The Leeds Waterfront Festival and Piglove by the River (what’s better than sitting in the sun, in a quiet area of town a stones through from the city centre, indulging in a couple of beers/snacks served up by the happy staff of local independent businesses?!). I also attended a work event in The Space and met some staff (from finance to architects, and builders to sales) and everyone was very kind and welcoming. I have always been a big fan of CITU - the principles behind the community, to the execution (internally and externally).

Daniel · 13 June 2023 · Citu Yorkshire Leeds