5/5
TrustpilotOutstanding Employees
The Citi staff, especially Emily Smallman, were outstanding in all respects providing expert advice and counsel.
Trusted Agent profile
Citu Yorkshire reviews in Leeds and Sheffield
★★★★★
273 reviews across 2 offices and 2 platforms
Citu Yorkshire has two offices, in Leeds and Sheffield. Together they have 273 reviews on two platforms, rated 4.4 out of 5 overall.
178
Reviews on Google
All 2 offices
95
Reviews on Trustpilot
Business-wide
Our offices
Citu Yorkshire's two offices, most reviewed first. Each has its own page.
Latest reviews from every Citu Yorkshire office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotEmily
Emily Very informative & friendly. Great knowledge of the local area and was very honest & open with answering our questions through our property viewings. Would highly recommend!
5/5
TrustpilotEmily was so so so lovely
Emily was so so so lovely! Our sales rep was very helpful and attentive. She managed to answer every single question we had. Couldn’t ask for more!
5/5
GoogleI was here with my students on a site visit, and we were impressed with the drive to uphold sustainability. Sharan was wonderful with the students, telling us all about the development and showing us around. She was so patient and diligently answered all the student's questions
Agent replied · 16 April 2026
Hi Godswill, thank you for taking the time to leave a review about your visit to the Climate Innovation District with your students. We're pleased to hear that you all enjoyed the visit.
5/5
GoogleSharan at Citu was an absolute dream to connect with. She knows everything there is to know about this incredible development but shares her knowledge with grace and understanding, and never pushes. I'm really glad I had the opportunity to meet her and to move forward with making a holding deposit. She explained every step and was really helpful with any questions I had. A joy to work with!
5/5
GoogleSuper efficient process, great development and even better staff - massive thank you to Emily in particular who went above and beyond!
Agent replied · 16 April 2026
Thank you for your great feedback about your experience with Emily! Have a lovely rest of your day.
4/5
GoogleWe have been looking for a property to retire to and were very interested in the Passivhaus standards used by Citu. Sharan showed us the Kirkstall site which we found to be too hemmed in for us. So she encouraged us to view a property at the South Leeds site. We were very tempted but have postponed our decision for a while. We need to consider the amount of storage and garden size available. Sharan has been so friendly and helpful- a great member of their team. She has booked in to call us again in a few months time
5/5
GoogleHad a great day looking around Citu as part of an educational tour for our university students looking at examples of sustainable housing developments. Very useful to see how this works in practice in the show home, site bar, shop and the factory.
Agent replied · 16 April 2026
Hi Louise, We're glad to hear you enjoyed your visit to the Climate Innovation District and that the students found it useful. We hope you have a nice weekend!
5/5
TrustpilotHad a viewing in Sheffield with Emily
Had a viewing in Sheffield with Emily Great layout Great customer service
5/5
GoogleMy husband and I went to view the Citu houses and fell in love. They are gorgeous, and we love how environmentally friendly they are. Also, Sharan was a pleasure to work with and answered every one of our questions, and my husband had a million of them. Ultimately, when did not go with Citu, but it was a top contender.
Agent replied · 16 April 2026
Thank you for taking the time to leave your lovely feedback about Sharan and your experience visiting our homes, we will make sure to pass on the feedback.
1/5
TrustpilotI am writing to express my deep…
I am writing to express my deep dissatisfaction with Citu and their appointed agent regarding a serious issue that has been ongoing for nearly two years. Citu and their agent (as confirmed by one of their own property representatives) took nearly £10,000 from us and subsequently altered the property deal, making it uneconomical for us to proceed with the purchase of the flat. I have raised this matter directly with Citu and even emailed the CEO, Jonathan Wilson, but have received no response. Citu has since directed me back to the agent, who has refused to assist. As a result, both Citu and their agent have effectively declined to resolve the situation. After two years of trying to reach a fair resolution, I remain extremely unhappy with how this matter has been handled and urgently request that it be properly reviewed and addressed. I would like Citu to contact me to resolve this issue. Citu were working with the agent so they bear some of the responsiblity which thay have failed to admit. The CEO said he would deal with this but failed to respond. I am unahappy with the terrible service and feel I have been SCAMMED and conned by Citu. A warning to others.
Agent replied · 25 December 2025
Thank you for your feedback. We're sorry you've been disappointed with this experience. As you purchased through an appointed agent, they manage the contractual and financial arrangements directly with you. We understand this matter has been reviewed by The Property Ombudsman, who concluded no wrongdoing took place. Following this independent review, we're unable to take the matter further.
5/5
TrustpilotEmily showed me around two properties…
Emily showed me around two properties in the Kelham Central development in Sheffield. Emily was really friendly, helpful and informative. She answered all my questions and was happy to spend as much time as I needed to get a good feel of the houses and the development as a whole.
Agent replied · 25 December 2025
Hi Linda, thank you for taking time to leave us feedback regarding your experience with Emily in Kelham Central. We're glad you enjoyed your time looking around the development and we will make sure to pass on your comments to Emily. Have a lovely rest of your day.
5/5
GoogleI have recently been supported by Citu in moving towards purchasing a property at their Leeds Stall site in Kirkstall. I was welcomed by Pete and Jane with the kind of hospitality and greeting so important to a neighbourhood. After such a warm first impression, I met with Sharan, who went through viewings with me in detail, and encouraged me in my property goals. Sharan was able to set up financial advice with advisor Coe, which helped to identify what I need to do and where I need to be to make a Citu home a reality as soon as I possibly can. The sites at Leeds City and Kirkstall are so impressive. I am drawn to living somewhere that does not have a road and cars parked immediately outside the front door. Stall has beautiful landscaping and is sheltered by trees and the adjacent waterways. I am a regular commuter by the waterways, cycling, running and walking via the towing path to then connect with road and rail as part of any journey planning I do. This kind of infrastructure to me has to be the future in reducing traffic everywhere and reprioritising how we travel, similarly to Holland. There are so many old mill sites on these waterways, I hope to see even more Citus with the Passive Haus technology alongside or in place of these in the future. And to live somewhere like this in the not so distant future. For now, Armley will stay the place for me <3 Thank you so much, and I look forward to hearing more about your work and seeing even more Citus everywhere!
5/5
GoogleI stumbled upon the Citu development by accident whilst out walking with friends. As chartered building surveyor and advocate of modern methods of construction and sustainable living I was delighted to be allowed the opportunity to look around the show home. Sharan was incredibly welcoming and knowledgeable about the scheme and the methods of construction utilised, and she made us feel incredibly welcome. As the public face of Citu she was brilliant advertisement for the company and nothing was too much trouble. If you’re curious about this type of construction and style of living go see Sharan it’s well worth your time.
Agent replied · 16 April 2026
Thank you for your great feedback about your time spent with Sharan and her knowledge around what we are doing. Enjoy the rest of your day!
5/5
GoogleI love the Citu team (especially Sharan!!!) and the homes... and the whole vibe of the space... thank you everyone :-)
Agent replied · 16 April 2026
Thank you for your lovely comment Ella, we're pleased to hear that had a good experience with Sharan and enjoyed visiting the Climate Innovation District.
5/5
GoogleI've been to view a few properties at the Climate Innovation District in Leeds over the years and whilst I haven't yet found the perfect property for me, I'm a bit fan of their ethos, the location, and the professionalism of their staff. Sharan Dhilhon-Moffatt has taken me round a few properties now and is always knowledgeable & cheerful (even on muddy site visits in the pouring rain).
Agent replied · 16 April 2026
Hi Dom, thank you for your great feedback about your experience with Sharan, we will be sure to pass on the message and hope we find you the perfect property soon!
2/5
GoogleI’ve been living in a Citu house for just over 3 years now and it’s been a mixed bag. I love the style, location, and convenience and the transformation of the area has been impressive to watch. Unfortunately, I’ve also had a number of snagging issues and the after sales support has been, at times, pretty poor. There’s a tile coming away from the wall and a crack in the shower tray that I would suggest are a result of settlement and/or installation issues (see photos) that Citu should be putting right, but they have deemed them maintenance issues and not their problem. Despite escalating this complaint in November, it wasn’t until after chasing them in December, February, and April that the customer service manager responded (and again refused to help). Meanwhile, I’ve now had leaks in both bathrooms, one from a toilet and one from a sink. Whilst investigating the leak from the toilet, I’ve discovered various bits of rubbish left behind the plasterboard, including an old banana skin (again, see photos). There were other issues, including some wildly out of tolerance window frames, that have been rectified but my overall impression of the quality of the workmanship is distinctly average.
Agent replied · 12 June 2024
Hi Alex, thank you for taking the time to share your feedback with us. We take feedback very seriously and have been made aware an investigation was undertaken at the time of reporting the snags and an outcome was decided. Regarding the leaks in the bathroom, we were unaware of this and have now escalated this to the customer care team who will be in touch with you.
2/5
Trustpilot3 years in a Citu home
I’ve been living in a Citu house for just over 3 years now and it’s been a mixed bag. I love the style, location, and convenience and the transformation of the area has been impressive to watch. Unfortunately, I’ve also had a number of snagging issues and the after sales support has been, at times, pretty poor. There’s a tile coming away from the wall and a crack in the shower tray that I would suggest are a result of settlement and/or installation issues that Citu should be putting right, but they have deemed them maintenance issues and not their problem. Despite escalating this complaint in November, it wasn’t until after chasing them in December, February, and April that they responded to my complaint (and again refused to help). Meanwhile, I’ve now had leaks in both bathrooms, one from a toilet and one from a sink. Whilst investigating the leak from the toilet, I’ve discovered various bits of rubbish left behind the plasterboard, including an old banana skin. There were other issues, including some wildly out of tolerance window frames, that have been rectified but my overall impression of the quality of the workmanship is distinctly average.
Agent replied · 10 October 2026
Hi Alex, thank you for taking the time to share your feedback with us. We take feedback very seriously and have been made aware an investigation was undertaken at the time of reporting the snags and an outcome was decided. Regarding the leaks in the bathroom, we were unaware of this and have now escalated this to the customer care team who will be in touch with you.
2/5
Trustpilot3 years in a Citu home
I’ve been living in a Citu house for just over 3 years now and it’s been a mixed bag. I love the style, location, and convenience and the transformation of the area has been impressive to watch.
Agent replied · 25 December 2025
Hi Alex, thank you for taking the time to share your feedback with us. We take feedback very seriously and have been made aware an investigation was undertaken at the time of reporting the snags and an outcome was decided. Regarding the leaks in the bathroom, we were unaware of this and have now escalated this to the customer care team who will be in touch with you.
5/5
GoogleI am purchasing a car park space at Little Kelham and Emily Smallman who is dealing with it has been very professional and helpful. All queries have been dealt with in a timely manner.
Agent replied · 27 December 2025
Thank you for your feedback Colette, we will make sure to let Emily know.
5/5
GoogleEmily was really helpful and provided great service throughout. Would definitely recommend.
Agent replied · 27 December 2025
Thank you for your great feedback about your experience with Emily!
5/5
GoogleI have represented a number of purchasers who have bought on the Citu Kelham development. Emily Smallman, the Sales Specialist for this development is amazing, very attentive assisting clients with their enquiries and ensuring all runs smoothly. The development is very popular due to its location and the quality of these sustainable properties and I have found Citu is a great developer to work with.
Agent replied · 27 December 2025
Hi Paula, thank you very much for your lovely words about Emily I will make sure to pass on the message. Have a nice rest of your day.
5/5
TrustpilotEmily was fantastic at showing me round…
Emily was fantastic at showing me round the different options at the fabulous Kelham development. Thank you!
Agent replied · 25 December 2025
Hi there, thank you very much for your great feedback.
5/5
GoogleHaving had the pleasure of working with CITU for many years now, to see sites like the Climate Innovation District flourishing fills me with pride, much of this is down to the endless search for innovation and perfection by Chris, Jonathan and the immensely talented team they have.
Agent replied · 16 April 2026
Thank you for your lovely feedback Andrew, have a nice rest of your day.
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Questions about Citu Yorkshire
Which Citu Yorkshire office has the most reviews?
Leeds has the most, with 250 reviews rated 4.3 out of 5, followed by Sheffield with 108.
