Citu Yorkshire estate agents in Leeds and Sheffield

★★★★★ 5/5

Trustpilot

Sarah was calm and helpful

Sarah was calm and helpful. She was able to answer our questions and seemed open and honest,

Peter · 24 October 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Absolutely TOP NOTCH

The whole buying experience from start to finish has been first class. Both Danielle & Megan kept us fully informed of progress, made themselves available often at their own inconvenience and provided excellent service with their focus on the customer.Thank you

Robert · 7 October 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Not just any development!

Recently viewed some of the properties at Climate Innovation District (courtesy of Danielle) and the homes and the service I received we’re second to none! It’s a really special community they are building down there - can’t wait to be a part of it! Thanks again Danielle for hospitality! 5/5!

Max · 6 October 2022 · Citu Yorkshire Leeds

★★★★★ 4/5

Trustpilot

I adore my apartment in Kelham Central

I adore my apartment in Kelham Central, it offers something so different to your average new build in terms of design, and sustainable living is very important to me. Buying a Citu home was a tough choice for me as I also work for the developer, however it’s a choice I’m glad I made. I am only just starting to experience living in it during the colder months, but I haven’t had to put my heating on as yet. Its also been surprisingly cool during the heat we have had this summer. Citu took a little longer than the advertised 28 days to rectify the defects I had in my home however, these were few and all minor things such as paint scuffs and a few scratches. There was an electrical problem in my apartment in the first few weeks that affected my neighbours also, Citu reacted to this as soon as possible keeping us updated with progress until it was resolved. It’s been 6 months now and I’m discovering more hidden gems around Kelham Island and I love seeing Kelham Central progress, especially the shared green spaces

Megan · 4 October 2022 · Citu Yorkshire Leeds

★★★★★ 4/5

Trustpilot

Weekend Visit

I went to the Citu development at the weekend for a beer at the riverside bar and to use the basketball court. It's a nice place to be on a sunny day. Great service at the bar too.

Alex · 3 October 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Citu Leeds is an Idyllic place

The Citu development is in the most incredible location imaginable… the tranquillity of the river, coupled with the proximity to the vibrant and wonderful Leeds with bars, restaurants and culture. Also, so close to the beautiful Moors. It is an absolute idyll!!! Love the house design and the innovation behind it. It is just great! On the flip side, as far as how spotty the responses have been from Citu to snags etc., I have also experienced frustrations. The team are delightful, but introspection is needed on how to bolster the after sales care.

Tina · 21 August 2022 · Citu Yorkshire Leeds

★★★★★ 1/5

Trustpilot

Buy… but I recommend to buy second-hand

I couldn't recommend living in the Climate Innovation District enough. You’ll never meet nicer neighbours; after all, we bought into the same vision and we’re making it happen, living the ethos constantly. I’m proud to be a part of it, and it is genuinely a privilege.I’d been in the CITU bubble since I moved to the Greenhouse 6 years ago. I stuck with them because I believed in them, and I considered them to be friends. I followed them blindly into buying a house, sold by the glossy mockups and promotional materials, and feeling like I was being given a rare and unique opportunity. The second I moved in, the bubble burst.Delays and snags are inevitable, but this is something else entirely.It's like a lottery. The reviews here are basically 1* or 5* for a reason. It’s good to see what a winning ticket looks like, but I wish I had been prepared for a losing ticket.I’ve had quotes to fix the outstanding issues on my house and it’s going to cost me over £25k to get it to the standard that was sold to me. I’ve already spent thousands.I spent my first few days cutting glue off of the windows, walls and floors, scratching off the paint blobs and scrubbing a glue footprint off the floor in the living room. I broke down into tears day 1 wondering what I had just bought. Nearly half a million pounds handed over to a company who handed over… this? It’s disgusting.CITU assured me that they would be taking up and replacing my entire living room floor, as it was an absolute mess. It’s off at an angle, bends at one end, and somehow the walls aren’t 90º from the floor, they’re slightly sloped.I was told to not move furniture into my living space until this was resolved. They did nothing on it for 18 months. When they finally ‘resolved’ this ‘snag’, they just replaced a few planks without acclimatising the bamboo to the temperature or humidity of the room. I was told by a contractor that this was going to need pulling up again once the seasons change. They didn't touch the alignment, the bending, the wonkiness, or the glue-stained / chipped wood.My top step fell off while I was walking down the stairs. I caught myself on the bannister thankfully. I reported it immediately, but they took 10 months to come round… and they just glued it back on. I avoid that step now.My sink fell out of the kitchen unit, somehow. They glued it back in and told me not to put so much in the sink. It was just an empty saucepan in there by the way. I now avoid using it and never run the water for too long.My rooftop decking snapped while I was walking across it. Guess they’re out of glue for that though as they haven’t replied to my emails.My smoke alarm went off because it was full of water. The cause of the leak was that I had dried some clothes over the bath, and apparently the standing water drained into the electronics. I personally feel that this is a suboptimal drainage location, but hey. Gotta pick your battles.My cladding is a mess. It’s loose, uneven, each wall of the house is like its own special art project, completely oblivious to where the edges meet on the other sides. It’s got a load of clips in it that they were meant to take out when they finished but they didn’t bother. The panels aren’t flush with the windows. The MVHR ingest vent is hanging off. Something that looks like one of those snakey swimming pool floats keeps falling out of the back door frame. I can’t cut it off because it’s part of the exterior, and they won't fix it because it's aesthetic.We had to make several noise complaints after being woken at 2-7am with concrete polishing in the flats. In response Citu wrote us all a letter saying they aren't talking to us any more for “reporting us needlessly to various authority bodies” and “risking future sales of homes at the district”. Onto the next phase for them I guess.I could go on, but frankly I need to stay sane. CITU have perfected selling and moving onto the next customer. Once they accepted that they’d messed up my house, they gave up on me. I’m not going to become an advocate for them, so they might as well invest in someone else.The one time I got close to selling my house, I realised I couldn’t because of the number of issues. The best thing I can do now is spend a ton of money and make it what it should have been in the first place.I won’t deny that some people are still super happy with the developer, and many more are indifferent. I’m seeing a therapist though. Everyone’s experience is different. The financial and mental toll for me has been so bad that I regret the biggest purchase of my life. But I only regret that I gave the money to CITU and that this keeps happening to new residents.My advice would be to look out for a second-hand property here and snap it up. This is the dream neighbourhood, and one day CITU will leave and move onto another project… for me that’ll be a relief, and cause for celebration

Isaac · 9 August 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

1 month at Citu update

We've now lived at Citu for a month ; I felt that this is a good time to send an update. This is a lovely place to live for all of us and a truly great home. For a slice of life, here's what me, my daughter and my son are up to today. I've been sitting outside at Secret Garden with my coffee looking at the river. My daughter (16) has been sat outside having breakfast on her back deck with her friend. We're about to walk by the river, get some pastry goodies from the local mini supermarket and walk to Leeds Dock, where the girls will take the river taxi to the station for her friend's half hour ride to Skipton and I'll go over the footbridge to John Lewis and beyond. Yesterday the girls walked to town to see a film and picniced on the River Aire Island on the way home. My son (18) took a friend to The Royal Armouries, whilst I met my friend and her two year old for a ride on his bike around Leeds Dock and then picnic at our Citu riverside garden. This evening me and my son are off climbing at the indoor wall just up the road. My son and daughter have both admitted that there's no excuse to hang around indoors any more now we're here, there's too much to do! To sign off, I'm delighted and so impressed that in the baking hot weather, I came home to a beautifully cool home, what a treat, without even the need to run a fan or anything using power. We all feel very lucky to be here. We are so well looked after by the team. The care all the way before and after the move has been perfect. The communication is spot on. I feel very privileged to live in such a wonderful place.

Katya · 5 August 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Positive experience

My experience with Citu has been really positive throughout the whole process. Even when my solicitors were being difficult, Citu staff were incredibly helpful getting any issues sorted and trying to get me moved in as quickly and pain free as possible. Was hesitant about buying a new build but honestly Citu has changed my opinion on it. Would recommend.

Jack · 17 July 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Very nice :)

I’ve recently moved into the “Town House” at landing place in the citu residance. So far my experiance has been great, very different from where i had currently moved from wich was in the middle of nowhere. Citu offers a wonderfull and peacefull enviroment and comunity with many friendly, welcoming faces :). As well as that, the geniral area feels so outve town as you are surrounded by lots of wildlife with a beatiful river to overlook; however, the area has such easy acsess to central leeds as well as “Leeds Dock” with lots of lovely resturants as well as a local grocary store only a few minuites away! Futher more, Citu area has a very easy acsess to many other towns and city’s around the area with “Leeds train station” being unbelievably close. Wich for people going to work or school such as myself who will be soon attending “York college” this upcoming september it is extreemly usefull that it is such a quick walk. Personally, i believe that Citu is a wonderfull place to live and with new and upcoming Citu builds such as new houses, shops and eventually there very own primary school in some years to come, it will grow to be a bussiling and even more welcoming comunity!

Kate · 12 July 2022 · Citu Yorkshire Leeds

★★★★★ 1/5

Trustpilot

scared to say bad things

I first must apologise for not putting my full name. I worry that I will have worse service from citu staff if my name is here ---CONTENT REMOVED BY REQUEST OF CITU---Some neighbours say that if you say anything bad you are not one of us any more ---CONTENT REMOVED BY REQUEST OF CITU--- I am trapped and with nothing to do about this!I want badly to love my house, the house I spend all my money on. They do not speak to us once we buy except for some friends who leave a good review, the house leaks, everything breaks, nobody supports and and I have no money now and a house I cannot sell.I want to protect you from buying from this company! climate houses are good but not when citu abuse, please speak to customers, please speak to REAL PEOPLE who have problems do not read adverts and do not speak with only sales. More would speak but do not want punishments for being honest. Please be safe with money and do not make bad choices. The bad reviews are true, please read. Nothing is better now, they write good reviews on same day to help selling houses!;; citu requested that I change part of this review

Rich · 21 June 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

great place, great community

We were among the first people who bought here, and it’s been great to deal with a small developer who’s done their best to adapt to all the challenges of covid and beyond. Citu rectified any issues we had with our house quickly, and since then have kept us in the loop with everything they’re doing as well as ask for our input as a community on what works for us. The community itself is a major draw, especially raising a new family. We have had community street parties, bbqs on the decking and beer clubs. Now that piglove brewery and various street food vans have had pop up residences across the river, sunshine drinks and pizzas have become the new weekend norm.

Roz · 16 June 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Early adopter review

We are really impressed that a small (in comparison) developer has been able to deliver such a lovely place to live for a young family. Obviously as an early adopter there are things that go wrong, but the developers and the staff at Citu have been really great at helping us get things sorted. We’ve also loved the community aspect of the development, meeting some likeminded people with a similar family dynamic has been so good as a new mum.

Jessica · 16 June 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Rating only, no written review.

J · 13 June 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Rating only, no written review.

Matthew · 13 June 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Rating only, no written review.

Radek · 13 June 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

If you have a house, just tell us to pay for this straight away. Thank you, it's done until it becomes a steady success

Hsh · 13 June 2022 · Citu Yorkshire Leeds

★★★★★ 1/5

Google

Updated: We had not surpassed the time limit between reserving and signing the contract, and you put the price up without communicating that to us. If you can’t see the problem with that then I don’t think you can have improved very much. We reserved a flat in the Kelham Island development. After many, many problems and abysmal communication, we saw that the buying price had rose by £30,000, after we reserved it. We rang to check this and they told us we would also have to pay this, even though we had reserved prior to the price hike and they hadn’t informed us of it. We pulled out and they said they would refund us our very high deposit (£1500) without 30 days. 30 days later, no deposit. Called them again and they said they were not aware that we had pulled out. They did transfer the deposit but regardless terrible experience and would avoid this company in future. We then bought a house from Walshaw Homes and had a much better experience.NegativeResponsiveness, Professionalism

Laura · 13 June 2022 · Citu Yorkshire Leeds

★★★★★ 1/5

Google

What can I say about Citu? I’d say the area that’s built is a spot on area. Small bars, restaurants and cafes are next to us. It has its own character, independent. Could say stands out from the rest. Everything it’s nearby. Unfortunately, the cons are way more than the pros. CITU is a cheap company. I mean really cheap. The communication’s terrible. If they were a MASH, children’s services trying to save/put down a child protection plan for the children would be a lost cause. I had some exposed wires outside my place. I insisted on hiding them so they listed it as an ASAP. I think after 8months, roughly, they covered them! Guess better late than never. Had issues in my place, and a lot of issues, still do. If they had a couple of days to assign the appropriate workers to my place everything would’ve been done. It took months. My guarantee ended last year, they emailed me in late Feb that my guarantee ended asking me about my defects. And, of course, that took a while, still has some defects, maybe in 2025, everything will be done. Not responsive to their emails, you have to email about 10+ and if you’re lucky you will get a response. The last emails I got from them when I emailed about my defects said that TODAY the allocated things will be fixed. Unfortunately, nothing was fixed. I had issues with my shower door, everything was coming out and I had to clean the shower every time I finished. I asked if they could replace the shower door but they didn’t see it as a defect. I had my light switch installed wrongly. I fought for my light switch and heater in the kitchen to be replaced (do have pictures). My heater upstairs is a small one. In winter my bedroom is freezing. They refuse to change the heater because this is how the designer designed it. I visited one of my neighbour's flat, the same house, it’s like a reflection of mine. Their upstairs and downstairs bedrooms are both medium heaters. Unfortunately, CITU was/is so proud that they refuse to change my defect (defects caused by their own company) because that was how they designed it and it cannot be changed. I do not know who the designer is and can only talk about my situation, honestly terrible. I would suggest maybe going back to uni or trying out a different job. That includes the rest - Megan and Chris Thompson (was told there are many Chris’s) - nothing personal, it’s business (since they treat us as the same). I felt and still do like a number, like now that they sold the place that’s it. Felt like I was taken for granted, only care about money. Not bothered about my issues, issues created by CITU and their designers. My issues are still hanging there. A parking spot is about £14,000 and prices increase. I would suggest if you are planning on buying one of the plots after you move in check with your neighbours you’ll find differences. I would suggest also, having a chat with the residents there, getting feedback and then deciding. It does sound like I'm exaggerating. From my side, the only proof I have is the emails I exchanged and pictures. You need more proof ask the neighbours. Wish you the best of luck.

Eliana · 13 June 2022 · Citu Yorkshire Leeds

★★★★★ 1/5

Google

Simply woeful company. They market themselves very well but do not be fooled their after care and customer service is completely non-existent. To any prospective buyers please spend your hard earned money elsewhere. They hide being COVID as an excuse for not being able to rectify issues however they have hundreds of workers on site 7 days a week and continue to build and fit out new houses all around me. They were very quick to use myself and my property in their marketing and PR campaigns but not so quick to speak with myself regarding issues, in fact I have just been ignored on several occasions. I have lived in my property for 15 months now and still have no clarity on when the numerous defects will be rectified. They use the classic deferral tactics of coming to your property to 'document' your issues then you never hear from then again. Moreover nothing even gets noted down. They have been to my property at least 5 times. Issues include: - Subfloor in every room is very very creaky and loud which disturbs people below. - Wood flooring on both stair cases has large gaps up either side. (Citu have actually said this is normal and would only seal this up as a 'gesture of good will' which is rather insulting.) - Wood flooring splitting in numerous places. - Carpet in bedroom bobbly and not sealed around the door. - Bannister damaged by tradesmen and not rectified. I paid an additional £2,000 to have a kitchen island in my home which took 5 months for them to actually fit. I was left for the majority of that period with no Quartz top on the island and no one would communicate with me as to where it was. Numerous times CITU have allowed their construction workers to be polishing concrete extremely loudly at 1am waking up the whole estate, which had to be reported to the council. 90% of what is fitted internally is subcontracted and the workmanship is extremely poor. When it comes to rectifying issues their subcontractors have either quit or been sacked (lost count of how many joiners they have had.) Same goes for their customer service/remedials team. Also have paid £18,000 for a parking space for the car park to be terribly flooded with muddy water for my first year there with no compensation offered. I have voice recordings of CITU's own contractors referring to their customer service team/CITU in general as 'like talking to a wall.' Which pretty well sums them up as a business. If anyone thinking of buying from CITU would like a discssion with myself before doing so please feel free to contact myself via Instagram @Frazerconnelly

Frazer · 13 June 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

I love my new home, I love the innovation and concept for creating a new more sustainable home and build a truly unique house within a beautiful environment. My home has stayed a consistently warm temperature right throughout the house during the winter months and I am really looking forward to being here in the Summer to enjoy the stunning outdoor space that is shared right across the community. All of the residents I have met have been lovely and there are community events for those who want to take part and everyone is happy to help each other with real community spirit. I can see that snagging issues are being resolved by subtle design changes aimed to improve new properties as the site progresses so though I can see others have posted bad reviews and have had issues this has not been my personal experience which is all I can make comment on. I really love living here and cannot wait for the coffee shops and restaurants to be built to further enhance the whole area. Also a huge thanks to Danielle who has been great not just in helping push the sale through really quickly but in answering any questions quickly including in the months since we have moved in.

Christina · 13 June 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

We've had a great time so far at Citu

We moved in in April 2021 on Solar Avenue and are delighted with our decision.We're here for the duration and are really excited to see it all finished. I would absolutely not try and put anyone off buying here based on my experience. I think our house looks great, is innovative in its' design and we are yet to have any major issues with it (although we appreciate others have, which is a shame). The development of the whole area is a major project, and if I was to make any criticism it could be that Citu have taken on a lot at once and, at times, communication hasn't been great with residents. However, at the time of writing that does seem to have improved with more regular updates. Again, we have a great time living here. We're delighted to be part of an actual community too - it's the first place we've ever lived where we socialise with our neighbours and that's a great thing. Happy to provide any other feedback as and when needed!

Kris · 18 May 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

We love our house

We love our house - amazing community, great location, beautiful views. We had some teething issues at the beginning but at the same time show me a developer/construction project in the UK that has no problems. Another positive of this development is that they are working on a very large project in the area - they will be always here to support owners/buyers not like some other developers that complete project and move on to the next one.Customer support improved a lot, Megan deserves a lot of credit for her hard work and dedication!

Jacek · 15 May 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Aire Lofts - tour of the apartments

We took a site tour of the new Aire Lofts apartments at Citu Leeds on Saturday. Danielle and her colleagues had arranged the tour to keep us updated on the progress of our son’s new 2 bed apartment.Really impressed by the atmosphere of the whole development. Green spaces everywhere, and a relaxed feel. The ‘buz’ of the city stops as you cross the wonderful Citu Bridge over the river.The real surprise was the total commitment to quality. It shows in the overall plan / strategy for the development…and it is evident in the apartments themselves. Right angles are…just that. Screws are placed in perfectly straight lines. Quality materials fitted with care and craftmanship. Attention to detail shows throughout…really shows! So different to the big housebuilders who I feel ‘throw’ up buildings with seemingly little care.A large scale development which demonstrates such a high degree of quality is a rarity.Thanks to Danielle, and the Citu construction Teams in design, build and fit.Looking forward to our next tour.RegardsRob Peck

Robert · 15 May 2022 · Citu Yorkshire Leeds