Citu Yorkshire estate agents in Leeds and Sheffield

★★★★★ 1/5

Google

Like numerous reviews below - we were initially keen and put down a deposit early on in the project - but luckily withdrew due to poor customer service and a kind of weird attitude that because CITU are progressive they are not obliged to be professional. Sad to see that our concerns were correct. Great idea but too expensive- most people can't afford these prices. Interesting that the recent five star reviews are not customers but associates.. odd that. In reply to your response below - that's also odd as we had plot 80 reserved in the first phase in 2018.

Charlie · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 1/5

Google

Unfortunately our experience with Citu wasn’t great… so I’ve decided to write a fairly lengthy and honest reflection. Citu/ climate innovation project is a beautiful and incredibly designed and marketed development that easily catches they eye of pretty much anyone, sadly it seems as though the delivery and service is in a somewhat different league. We registered our interest in the development in June 2021, having been told the development would be completed in Feb/Mar of 2022. When the time came, we were informed barely weeks before that this was pushed back to July/ August, we were then told later that this was pushed to September and come September we were told it was pushed back to January 23. Without going into copious details, the customer service along the way was pretty poor, whether this is down to staffing issues, organisational problems, or just simple bad attitudes, I don’t really know, all I do know is that we received very little meaningful empathy throughout the process as well as no substantial apology. We have now successfully withdrawn from the development (with full refund) having recently found out there will be even further delays (of which a finish date has still not been announced to my knowledge). Other than the long completion delays, we also decided to withdraw from the purchase due to the hugely complained about aftercare/ build quality. We heard that the developers duck/ avoid contact regarding defects, to the point in which we saw one of the houses on the development fill one of their windows with a plea to Citu for a response on the issues with their property… as in it was like an A1 poster with big capital letters… I have noticed that Citu are barely (to put it lightly) completing a building before starting another, the second block of Airlofts has already started to take shape (which can now be seen as you drive past) which seems strange to say they have hundreds of people waiting to move into the first. The excuses we received for the delays were mostly procurement or delivery due to covid, I personally think this is a lie or a fragment of the truth given our experience and the reputation Citu seem to be building for themselves but I’m not a builder so don’t actually know. In summary, there are clearly plenty of people happy with what they got when they joined Citu, however from my experience, the communication is super bad, the completion dates are pretty much made up as they go and there are masses of 1* reviews for them backing most of what I’ve mentioned up. This review was based solely on my opinion and experience of the company. The development looks ace… but I would genuinely recommend you steer clear (even if you get woo’d in by the good sales and marketing like we did). I personally think their ethical/ sustainable and community vision is utter rubbish, other than using some recycled materials, they don’t seem to be doing much different than any other development.

Josh · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

RESIDENT REVIEW - one year anniversary of life here, from a family of four We love and treasure living here. On 25th March 2022 we were told that the deal to give us our new home was done. This also happened to be Mothers' day weekend and the eighteenth birthday of one of my sons. It was no accident that Citu staff had made sure of the connection of the events. This caring, thoughtful and kind attention to detail has been what we have gratefully experienced since the day we walked in to their office to find out about the homes. I have always been able to trust that Citu will look after us and after a year here, I have the happy experience of knowing that we are also well cared for by our neighbours. We are a household of young adults, teenagers and me, their mum. This is a wonderful place to be, for us all. As an example, here's a slice of our daily life - Yesterday I started the day with a hot drink with my daughter on our kitchen balcony, before she nipped off for her 10 minute walk to Leeds bus station to get her week day, daily bus to York. I then had a quick walk along the riverside , to get a much better coffee than I can make, from a fab local vendor at Leeds Dock. After that a bit of work on the back deck, then I met neighbours to do some community work followed by a walk to our local mini supermarket at Leeds Dock for supplies, and home. Yesterday evening I walked to climbing at our local wall and my daughter took a quick bus to the local aquatic centre for a swim. My 18 year old son is looking forward to his birthday this weekend, where he'll meet his friends at Leeds station to get the fun, and very useful, river taxi to Leeds Dock . They're then having a trip to the Armouries and going climbing at the wall. My other son, 21, is looking forward to a weekend walk from home along the riverside to Skelton Lake RSPB reserve and my daughter has already got the inflatable chairs ready for sitting outside of her bedroom on her back deck with her friends. I'm looking forward to all of this and to celebrating with family and neighbours at our local on site pop up bar. There really is happiness on offer, for everyone, here.

Katya · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Great viewing experience with Citu. Unfortunately the property we viewed wasn't for us which was a shame, but Sarah was great. Really helpful, informative and looked at different options that would suit our budget, needs and lifestyle. We have viewed a lot of houses with many different agents and this was by far the best and most personable experience. Thanks Sarah :)

Katie · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

I am fortunate to be in a position to offer feedback on this company from two different perspectives: From working with Citu in a business to business standpoint, my experience has always been pleasant and efficient when communicating with members of their team both on-site and in the office. A collaborative company with a great vision to improve the areas they build in and easy to work with. From a customer point of view, when registering my interest in their Climate Innovation District development, I received a prompt and professional, in-depth response and nothing was too much trouble. Would highly recommend.

Reece · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

The service, information and house tours were very professional and friendly. We love the idea and concept of Citu Homes especially the community element. The modern interior of the home was something new which appealed to us. Our issue was the building had no built in storage solutions. This meant a two bedroom would soon become a one bed as the second room would have to be very multifunctional. Therefore it didn’t meet our requirements.

Helen · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

I've experienced fantastic service from the Citu Team - Sarah has been positive and proactive in providing support on the purchase and moving in, linking to Megan who did a fantastic hand over. Megan has continued to provide outstanding support on WIFI, heating systems and other technical matters. Nothing is too much trouble. She has always been available and helpful and always comes back with a comprehensive and positive solution. Brilliant teamwork and support - thank you both. Helen

Helen · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Google

Such an inspiring project in the heart of Sheffield, Kelham Island. I'm moving to the city and was very interested to see something different and in the eco range of building. The Kelham Central development didn't disappoint. Sarah, who introduced me to the project in their 'home office', used clear visuals and was able to answer every question I posed. I was impressed by the financials and the community philosophy, particularly the fact that the project ends in the largely self-determining, shared freehold ownership management model. I was then given a hard hat and boots and we went off to see the houses that I was interested in, still in the process of finishing and surrounded by building in progress. It was good to see aspects of the construction as well as the finished 'show house' and we considered the impact of materials used inside and out - again Sarah absolutely informed and very open. The supporting brochure on the house gave good detail, down to the make up of the carpet materials. By giving so much background on the design and execution of all the buildings in the scheme, Sarah outlined the ways that a sense of community has been designed into the accommodation through access and shared areas but also how privacy is promoted - in one case by reversing living areas of adjacent buildings. Sarah also made the buying and moving in experience sound very personal. It's very appealing and much to think about. Thank you Sarah.

Zofia · 13 June 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

We worked with CITU to host our Active…

We worked with CITU to host our Active Workplaces Event last week (April) 2023 - the event was managed brilliantly by Abby and the team - great venue / facilities and easy for people to travel to the building via active travel options - Thanks CITU - Active Leeds (Leeds City Council)

Neil · 24 April 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Danielle Cooper - CITU

We’ve spent six months looking at CITU houses, trying to decide whether to buy and what location/house would suit us best. Throughout this time we’ve been supported by Danielle Cooper, the Customer Experience Manager at CITU. She has been a huge help to us and incredibly patient given the time we’ve taken to make up our minds. Danielle has met us at properties countless times, including during her Christmas holiday. She’s professional, knowledgable about the development and whilst she is very much a CITU sales person she also feels like someone who is on your side in finding the right house in the right location at the right price. Today, we exchanged contracts on a house in the Climate Innovation District in Leeds. And Danielle did a great job helping us navigate with our two solicitors to overcome a few potential final barriers to our purchase. She’s a great solutions focused person and if you are considering a CITU house then she’ll provide you with a good service. I should add that we did speak to a few residents to ensure we understood the pros and cons of buying on the CID development. They didn’t put us off but they did help us feel more informed about our decision and negotiating on our purchase.

Graham · 6 January 2023 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

I have viewed a lot of properties as…

I have viewed a lot of properties as everyone does, no one has made me feel comfortable and listened to what I wanted like Daniele did. Many thanks for your help and support . Have a good 2023

Doctor · 4 January 2023 · Citu Yorkshire Leeds

★★★★★ 1/5

Trustpilot

We have withdrawn from the Citu development

Unfortunately our experience with Citu wasn’t great… so I’ve decided to write a fairly lengthy and honest reflection.Citu/ climate innovation project is a beautiful and incredibly designed and marketed development that easily catches they eye of pretty much anyone, sadly it seems as though the delivery and service is in a somewhat different league.We registered our interest in the development in June 2021, having been told the development would be completed in Feb/Mar of 2022. When the time came, we were informed barely weeks before that this was pushed back to July/ August, we were then told later that this was pushed to September and come September we were told it was pushed back to January 23.Without going into copious details, the customer service along the way was pretty poor, whether this is down to staffing issues, organisational problems, or just simple bad attitudes, I don’t really know, all I do know is that we received very little meaningful empathy throughout the process as well as no substantial apology.We have now successfully withdrawn from the development (with full refund) having recently found out there will be even further delays (of which a finish date has still not been announced to my knowledge).Other than the long completion delays, we also decided to withdraw from the purchase due to the hugely complained about aftercare/ build quality. We heard that the developers duck/ avoid contact regarding defects, to the point in which we saw one of the houses on the development fill one of their windows with a plea to Citu for a response on the issues with their property… as in it was like an A1 poster with big capital letters…I have noticed that Citu are barely (to put it lightly) completing a building before starting another, the second block of Airlofts has already started to take shape (which can now be seen as you drive past) which seems strange to say they have hundreds of people waiting to move into the first. The excuses we received for the delays were mostly procurement or delivery due to covid, I personally think this is a lie or a fragment of the truth given our experience and the reputation Citu seem to be building for themselves but I’m not a builder so don’t actually know.In summary, there are clearly plenty of people happy with what they got when they joined Citu, however from my experience, the communication is super bad, the completion dates are pretty much made up as they go and there are masses of 1* reviews for them backing most of what I’ve mentioned up.This review was based solely on my opinion and experience of the company. The development looks ace… but I would genuinely recommend you steer clear (even if you get woo’d in by the good sales and marketing like we did). I personally think their ethical/ sustainable and community vision is utter rubbish, other than using some recycled materials, they don’t seem to be doing much different than any other development.

Josh · 30 December 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Danielle was so helpful!

Danielle was so helpful in helping me find the ideal appartment for me! Nothing was too much trouble, and she really put my mind at ease about the whole process as a first time buyer. I’d really recommend Citu to anyone looking for a friendly community feel and a stylish home! I can’t wait to move into my new flat.

LB · 16 December 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Although I didn't go through with the…

Although I didn't go through with the sale, Danielle has been great throughout

Imogen · 13 December 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Viewing New Build Property in Sheffield

Went to see a new build house in the Citu Kelham Island development. We were shown round by Sarah. She spent about 2 hours with us, finding out what we were looking for and then taking us to a finished property to see the fittings spec before showing us the not quite finished property we were considering. Sarah finished off by recommending we look round the development as a whole.Sarah was just brilliant. Apart from the lengthy time she spent with us, she was just so informative about everything. Citu are lucky to have her!By the time we left, we felt we were in a really good position to make an informed decision. We actually decided against taking our interest any further but it was a very worthwhile experience as we look for a new property.

Chris · 12 December 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Great concept, great properties, great customer service and care

We were interested in the idea of eco-friendly housing but knew little about it so were pleased to find out about Citu properties in Sheffield. We were lucky to meet Sarah and be shown around the development at Kelham Central and some of the properties there. Sarah was extremely welcoming and helpful, providing a lot of information about the Citu ethos as well as the actual properties, and answering our numerous questions openly and willingly, helping us to think through the implications of what is a significant lifestyle change. She even arranged for us to visit the development in Leeds to get a sense of other properties not yet available in Sheffield. We found Sarah to be friendly and approachable, she kept us up to date without being pushy or giving us the 'hard sell'. The properties are lovely and the whole Citu concept of eco-friendly living with private dwellings but some shared outdoor space for the development of community activity is great. The properties themselves are modern, fresh and high quality. All in all, a really positive experience of this company.

Jan · 8 December 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

House Purchase Experience

Daniele and the rest of the team (including Andy and Megan) were very helpful and easy to deal with throughout our recent purchase.

Will · 7 December 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Excellent customer experience!

Throughout our purchase at Citu, Danielle was fantastic at keeping us informed of any updates, and was very patient even when we expressed frustration with delays (that were unavoidable and completely outside her control!). She was always personable, friendly and understanding and went out of her way to make sure we were kept up to date. Thank you for everything!!

Maya · 6 December 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Citu, a great team behind the brand

Citu kindly offered to host the bi-annual LRQA Build Offsite Property Assurance Scheme (BOPAS) forum at their Head office based in Leeds (LS10). The Marketing team led by Lucy Smith with the assistance of Abbie Wardle did a sterling job in preparing the spacious and airy open plan timber structure above their main office space. The team was like a well-tuned Swiss watch with help with loading the presentations to a dedicated laptop, laying out the chairs for circa 100 people and arranging lunch. The whole Citu team was very accommodating and kept checking in throughout the day with regard to additional help and timing the whole event. I do not normally endorse venues, however if someone is looking for a small to medium size venue to host particular events / presentations the site at Citu might be just the ticket for you.

Yohan · 6 December 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Exceptional Service from Danielle Citu…

Both me and my husband viewed Citu properties, Danielle made this experience exceptional. Answering all our questions and accommodating. We could not think of any fault. The Citu team are so helpful and we love the community that is being created.

Aneesah · 28 November 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Student visit to Citu, Kelham Island

I just want to say thanks to Sarah and colleagues at Citu for giving us (a group of masters Urban Planning students from Bristol) a chance to hear about your work in Kelham Island, and to see the development as it is progressing. We all found it an excellent experience, and hope to come back in the next few years!

Katie · 7 November 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Consistently impressive

Sarah has proven to be very approachable and informative. She has maintained regular contact with us and shown infinite patience with our questions - often seeking out answers for us when they haven't been immediately to hand. Although we haven't yet bought a Citu property, we anticipate doing so in a couple of years time. Sarah has contributed significantly to that decision.

Yasmin · 3 November 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Very professional and informative

Very professional and informative. All questions answered.

Jordan · 27 October 2022 · Citu Yorkshire Leeds

★★★★★ 5/5

Trustpilot

Sarah was calm and helpful

Sarah was calm and helpful. She was able to answer our questions and seemed open and honest,

Peter · 24 October 2022 · Citu Yorkshire Leeds