Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotBeautiful & cozy apartment
We’d just like to thank the entire sales & customer team for an amazing first home buying experience! We absolutely love our apartment, there’s truly nothing else like it in Leeds. Danielle, along with the solicitors & mortgage broker she recommended have made the entire process effortless for us, we haven’t lifted a finger and we feel extremely looked after! & Andy did a perfect job of ensuring we had a smooth move in day! We couldn’t have asked for more & we’re so impressed with the quality of our apartment, it’s extremely cozy! Jack & Charlie
Charlie · 21 December 2023 · Citu Yorkshire Leeds
★★★★★ 5/5
GoogleRating only, no written review.
Mark · 15 December 2023 · Citu Yorkshire Leeds
★★★★★ 5/5
GoogleThese are great properties and Sarah took great care to explain all the different aspects of the property and site . There was no pressure just a great experience
Harland · 15 December 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Thank you for your lovely feedback, we're glad you liked the properties and had a great experience with Sarah.
★★★★★ 5/5
GoogleI had moved to the Kelham Central development nearly 2 years ago now and have had a great experience with Citu here. My apartment is exactly what i wanted, high quality and community focused. More recently i have worked with Citu as a partner agent, we have been involved in letting a few units which has been a real success. Special shout out to Megan and Sarah who are always there to answer your queries and help, there knowledge of this development is incredible.
Rob · 15 December 2023 · Citu Yorkshire Leeds
★★★★★ 5/5
GoogleAfter looking at the Climate Innovation District development for a while we went up and saw it in person last week. Danielle from Citu showed us around and it was great to be able to ask so many questions and get detailed answers on the spot. She know the place and the people that live there really well. As well as being a great sustainable development for the future it also seems like a community already.
James · 15 December 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Thank you for taking the time to leave your lovely feedback, we're glad you had a great time visiting the Climate Innovation District.
★★★★★ 5/5
GoogleSarah spent time and answered all of my question, many thanks!PositiveResponsiveness, Punctuality, Quality, Professionalism, Value
Jill · 27 November 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Thank you for taking time to leave your feedback, we're pleased you had a positive experience with Sarah.
★★★★★ 5/5
GoogleGreat support from Sarah, Danielle, and Megan to purchase a place at Kelham Central. They could not have been more responsive or helpful. Their support has made the entire process as painless as buying a property can be.
JNM · 15 November 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Thank you for taking the time to leave your feedback, we're so pleased that our team made the process as smooth as possible for you - we will let them know.
Have a good day.
★★★★★ 5/5
GoogleWe’ve lived in our Citu home for coming up 2 years now. The location and community is incredible along with the aesthetic of the house.
We encountered a few issues during the defects process, however the Citu team were reactive in ensuring that these issues were resolved for us moving forward.
Team members - Danielle and Andy have been absolutely brilliant, addressing our concerns and helping us with challenges over the last couple of years. Would highly recommend.
Mark · 15 November 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Thank you for taking the time to leave your feedback, we're so pleased that you're still loving your home and life in the Climate Innovation District.
Have a lovely rest of your day.
★★★★★ 5/5
GoogleThe long wait from reserving off plan to finally moving into an Aire Loft was worth it.. we love living here in our beautiful Loft. Peaceful and beautiful riverside living (despite building work still in process on the site) and 15 mins walk from all that Leeds city centre has to offer.
Thank you to Andy and Danielle for helping us through the process. Any minor snags have been dealt with and Andy and the rest of the Citu team quickly & professionally deal with any minor issues.
This is a fantastic place to live, the community is friendly, we have a micro brewery PigLove on our doorstep and fabulous views. 😁
Angie · 15 November 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Thank you for taking the time to leave your feedback and sharing your lovely photos, we're so pleased that you're loving your new home in Aire Lofts at the Climate Innovation District. We look forward to seeing you around the neighbourhood.
★★★★★ 5/5
GoogleNot for the newly passed HGV driver but, a nice place to deliver to, otherwise.
Robert · 16 October 2023 · Citu Yorkshire Leeds
★★★★★ 5/5
GoogleI bought a larger size one bed garden room apartment in the new Kelham Central development, as a BTL investor. I was really impressed with the concept of the build, and the Kelham area is really cool. Build quality is great, and customer service from the sales person (Vanessa) and the onsite person (Megan) has been great. The property attracted a lot of interest when it was marketed to rent, as its such a nice place to live.
Ashley · 16 October 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Thank you for your feedback, we're glad to hear that you had a good experience with the team and will pass on your comments.
Have a lovely rest of your day.
★★★★★ 5/5
TrustpilotLove the place and the houses
Love the place and the houses. I had a couple of issues with poor responses to snags but they were escalated and ultimately fixed. The houses are great, very well insulated (although the electric heating is relatively expensive when you need it on the coldest and darkest winter days), well sound proofed, well designed, and just very nice to live in. Proximity to the city is great, Leeds dock is less than 5 mins away, but equally you can walk the other way get away from the hustle and bustle in no time at all.
AM · 13 October 2023 · Citu Yorkshire Leeds
★★★★★ 5/5
GoogleVery happy with everything and Sarah ways friendly and helpful
Lesley · 16 September 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Thank you for leaving your feedback Lesley, we will pass onto Sarah. Have a lovely day.
★★★★★ 5/5
GoogleThe wait has been worth it! Danielle at Citu and the whole Citu team have been fantastic. Everyone here is really happy, including the people working here. I love the concept, I am so glad that I met Danielle when I did because I think she has found me my forever home. It's a big change for me, it feels good to have all these friendly and helpful people around me. I missed the sheep a little but I am over it!
Karen · 16 September 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Thank you for taking the time to leave your feedback, we're so pleased that you're loving your new home at the Climate Innovation District. Looking forward to seeing you around the neighbourhood.
Have a lovely day.
★★★★★ 5/5
GoogleThanks to Sheetal and Danielle for the warm welcome and for being so generous with your time. Great to see the commitment to community and sustainable living. I am sure it will be a continued success.
Lawrence · 17 August 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Thank you for leaving your feedback!
★★★★★ 5/5
GoogleIt's a year since we moved to the Climate Innovation District with Citu- Danielle and the team made the experience of moving fun and exciting, and since moving, we've had a great experience living in an innovative development, right at the vibrant heart of the country's 3rd largest city.
Tom · 17 August 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Thank you for leaving this review, we're so pleased you're having a great experience living here and look forward to seeing you around the neighbourhood.
★★★★★ 4/5
GoogleOne year in from moving to Leeds and into our Citu home we love the lifestyle here. Close enough to the City Centre to enjoy shopping, food, and culture, whilst living on the riverside with walks and wildlife. There is a welcoming and growing community here. It is a different way of living and we are at the start, so 4 stars now but will be 5 when it's finished.
Kate · 17 August 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Thank you for taking the time to leave your feedback - we're so excited to watch the development continue to progress.
★★★★★ 5/5
GoogleExperiencing buying a new build is an experience itself…
Anyone who has gone through that process knows the stress. Add Covid, add supply chain issues because of the war in Ukraine and delays with delays will happen. HTB came and went, low rates came and went, mortgage offers came and went, but we got there in the end.
I cannot fault the work and care Danielle, Andy and the team put in to keeping us in the loop and looking after us through the prolonged journey of acquiring our beautiful new apartment. They went above and beyond to reassure us and keep us positive through the times which were totally out of their control.
This is a new development, and practice makes perfect right?
Not much in construction goes smoothly, but these guys care and caring is half the battle. They are even quick on snags post moving in.
Highly recommend this team to help you with your new home journey.
D&K
Dom · 17 August 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Thank you for leaving your feedback, we'll pass on your comments to Danielle, Andy and the rest of the team and hope you are enjoying your new home in the Climate Innovation District. Have a lovely day.
★★★★★ 4/5
GoogleOur review relates to our purchase of an E-type apartment in Aire Lofts which completed in June 2023.
Sales Process
Having bought off-plan in 2021, it has been a long journey from first seeing the foundations to finally moving in, but that is to be expected as early adopters in the scheme. We were reassured every step of the way by Danielle who couldn’t be more helpful.
The move in was really hassle free and Andy was diligent in communicating all the works that were happening and quick to respond to any queries and snags we had, particularly at the pre-completion inspection. It was clear that the team were doing everything they could to get the place ready for us.
The welcome package was a great touch and included all the essentials for that post-unpacking slump on the sofa. Unfortunately the first few delays to the project set us back a bit in terms of mortgage offers and some of these were communicated quite late, but after this there was a regular fortnightly update on the build process to keep us updated.
Climate Innovation District and Community
One of the biggest draws to the CID for us was the community that has built up around the development. From day 1 we felt welcomed by all the residents already settled in, with people stopping by to say hello and give recommendations and helpful suggestions about the local amenities (Sunny evenings at Piglove have become a firm favourite).
There are some issues to be resolved such as the car park (some standing water, dust from the continuing construction activities) but this is to be expected while the final phase of works take place on this side of the river.
Aire Lofts (Type E)
We were always drawn to the modern industrial design aesthetic, which was so different from other new builds on the market. Appreciate that some aspects such as the open metal ceiling and services on show might not be everyone’s cup of tea, but we’ve found it to be really positive - the ceiling in the living/dining room is almost a foot higher than a typical apartment, making it feel really light and airy. The electrical routing and use of exposed conduits also makes it easy to hide all our cables without burying them in the wall cavities.
There were a few finishing issues when we first moved in, but Citu have been great at responding quickly and efficiently to these. We really like the use of natural wood throughout and the space saving sliding doors, and all of the fixtures/appliances are high quality.
The sustainability measures, including triple glazed windows and MVHR are amazing - when the windows are closed the apartment is almost silent, with the fans barely audible except when they are on boost for cooking and hot showers. The apartment has maintained a pleasant temperature even in the hot, dry end of June and cold, wet July weather we’ve had! When it has been warmer, opening the dual aspect windows quickly vented the heat outside.
The building isn’t fully complete so the shared spaces need some finishing off, but we’re excited to see this take place in the next few months and the landscaping be completed. The existing gardens and landscaping are outstanding when compared to any of the other new apartment schemes we looked at in Leeds, with lots of natural materials, almost no concrete/unsustainable paving, and plenty of biodiversity everywhere which makes it a wonderful neighbourhood.
Conclusion
Our review takes into account all of the above points, and overall we’d give a 4/5 rating. The attention paid to sustainability, customer service and delivering a fantastic, holistically designed neighbourhood instead of another bland city centre development are real positives, although there is still some work to do on a couple of points. We will update our review as and when these are all resolved, and to give an update on life at Aire Lofts a few months in (and once all our decorating is done!
Oliver · 17 August 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Hi Oliver, thank you for kindly taking the time to provide your feedback into various aspects and experiences you have had with Citu. We're delighted that you've had such a positive experience with Danielle and Sarah and hope that you are enjoying your new home in Aire Lofts. Have a great day.
★★★★★ 5/5
GoogleWe’ve recently moved in to a new Citu home in the Climate Innovation District and absolutely love it.
The contemporary finish is beautiful and the location is perfect - peaceful but with easy access to the city centre.
During the buying process we found the Citu team really friendly and we were able to call regularly with questions about the building progress.
As with many new builds, we did experience some delays. So, if you’re considering buying something here, just be prepared and know that in the end it’s well worth the wait!
So happy. Big thank you to the team.
Roberta · 17 August 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Hi Roberta, thank you for leaving this review. We're delighted you're so happy in your new home and we'll share this with the rest of the team. Have a lovely day.
★★★★★ 4/5
GoogleThey were very responsive in fixing all the snags in the new build.
Noemi · 18 July 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Thank you for leaving your feedback!
★★★★★ 5/5
GoogleI recently bought an apartment in kelham island as a first time buyer
Citu were extremely informative & guided me through the whole process with ease
I was very impressed with the prompt communication & swiftness of completion from 1st viewing to moving in!
Over all I would highly recommend 💯
John · 18 July 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Thank you for leaving your feedback, we're delighted to read that you have had a positive experience and will share your comments with the team. Have a great day.
★★★★★ 5/5
GoogleI love my home in Little Kelham! I moved from a very old terrace in Hillsborough as I wanted a low maintenance home. My daughter was 1.5 years old and I was 35 weeks pregnant when we moved and it's been such an easy house to live in! Kelham island has a lovely community feel and our neighbours are all so friendly. We are also so close to the city centre, the trams and the ring road so it's easy to get about too.
The house is light and airy and the dimensions are great. I'm especially glad we moved when we did in early 2022 as the triple glazing really helped us keep warm in the winter with a baby and toddler. I've fit more furniture in than I thought when I first viewed it. Having access to a shared garden is great with kids as they play with other kids on the block.
I've now got a part time job with Citu, everyone has been lovely and friendly and the commute is very convenient!
Stephanie · 18 July 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Hi Stephanie, thank you for leaving your feedback, it's great to read that you're enjoying all aspects of living in a Citu home and within the Little Kelham community.
★★★★★ 5/5
GoogleI moved to citu Landing Place nearly a year ago, leaving a beautiful 5 bed Victorian semi with a big garden, near Kirkstall Abbey , to this 2 bed terrace - so it was a big change. But I felt settled straightaway, and I love living here. All citu staff have been unfailingly courteous, responsive, helpful. And I’m glad to say the house is excellent, only usual minor settling problems, all attended to. The fittings are high quality; triple glazed windows and balcony and Juliet balcony doors; hugely effective insulation; high ceilings; real scandi modern feel. So if you have the chance, do come and join us! I could write lots more but now, I’ll just say that I agree with every word of Katya’s review too.
Elizabeth · 18 July 2023 · Citu Yorkshire Leeds
Agent replied · 12 June 2024
Hi Elizabeth, thank you very much for taking the time to leave us a review. We're so pleased to read that you love living in the Climate Innovation District. We will share your feedback with the rest of our team.
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