5/5
Paula Gout has given me excellent service so far. Fast response times to my queries and fabulous follow up. My only wish is that I had had Paula at the beginning of my tenancy.
Agent replied Β· 30 December 2023
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Trusted Agent profile Β· Surrey and West Sussex
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1,492 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,492 reviews on three platforms, rated 4.3 out of 5 overall.
1,481
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Choices's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Paula Gout has given me excellent service so far. Fast response times to my queries and fabulous follow up. My only wish is that I had had Paula at the beginning of my tenancy.
Thank you for your review!
5/5
Amy is the best of the best π β¦
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5/5
Excellent service as always from Amy Francis at Choices today. Always reliable, efficient and effective. Highly recommend the team and Amy in particular!
Thank you for your review!
5/5
Though I've moved out form the property rented with Choices. But I want to mention that Amy Francis from Choices is always and very responsible for big and small things. She is always welling to help out and sorts everything! Big thanks to Amy!! Highly recommended
Thank you for your 5* Review. CHOICES
5/5
I had the pleasure of dealing with Curtis for my first house purchase. From the start he was amazing, very responsive and answered all of my questions. Whenever I needed anything he got back to me asap and supported me throughout the process, constantly reassuring me. Couldnβt recommend choices enough and will definitely be back when itβs my time to sell!
Hayley, thank you for a lovely review. Curtis and the team will be delighted with your feedback, we hope you are very happy in your new home and we look forward to being of assistance in the future. All the best!
5/5
As contractor, we are satisfied with Choices property managers cooperation, professionalism and general communication. We highly recommend working with this Choices agency.
Thank you for your 5* Review. CHOICES
5/5
Beth helped with washing machine
Thank you for your 5* Review. CHOICES
5/5
Weve had alot of issues with repairs and stuff and Beth has been very helpful and understanding the whole time
Thank you for your 5* Review. CHOICES
5/5
Amy Francis has been prompt dealing with my queries, great customer service
Thank you for your 5* Review. CHOICES
5/5
I want to say the biggest THANK YOU to Chantel Taljaard. If we had a problem, any kind of problem, Chantel did everything possible to solve that problem.Thank you Chantel Taljaard for the great help and efforts during our tenancy. You are amazing! All the best!
Thank you for your 5* Review. CHOICES
5/5
We had an amazing customer experience from choice agency especially Amy Francis , she has been wonderful
Thank you for your 5* Review. CHOICES
5/5
Working with Amy is a dream. She communicates professionally and effectively at all times, and makes life very easy to work with. Thank Amy
Thank you for your 5* review. CHOICES
5/5
Very pleased to acknowledge Vicky Hall's very good business English in our dealings with her. Any tenants' issues stated clearly when they have occurred. All points grasped easily and thus solutions easily reached. Additionally, Vicky is polite and it is a delight to do business with her. Thank you Vicky from Helen I Denham
Thank you for your 5* Review. CHOICES
5/5
Excellent service!!! I must commend the excellent service provided by the portfolio management team, especially Amy. Her responses have been prompt, clear, and highly professional. It's rare to find such dedication to customer service these days, and Amy's efforts certainly stand out. I'm grateful for her support during this transition into my new home and would highly recommend their services to anyone seeking residency in London.
Thank you for your 5* Review. CHOICES
4/5
Rating only, no written review.
Thank you for your review. CHOICES
5/5
Rating only, no written review.
Thank you for your 5* review. CHOICES
5/5
Very efficient and professional
Thank you. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
Charelle was very quick and helpful with the information I needed,
Thank you for your review, This will be passed onto Charelle. CHOICES
5/5
Great service from Amy Francis today. Prompt and helpful.
Thank you for your 5* review. CHOICES
4/5
Rating only, no written review.
Thank you for your review. CHOICES
5/5
It gives me great pleasue to be able to report that Vicky Hall of the Choices Smallfield office is one of the most obliging people I have ever had contact with.Nothing was too much trouble in resolving my problem Regards Barry Day
Thank you for your review. CHOICES
5/5
I would like to give Amy a 10 star for the service, help and assistance she provided us during our tenancy. She always responded quick in our queries and concerns. Highly recommended!
Thank you for your review. CHOICES
5/5
I just want to say a big thank you to Daniel Skegg and his team on selling my property it was done with a high level of professionalism and they were always at hand to help me with any queries I had along the way, would highly recommend
Thanks Steve, glad we could help with the sale, itβs been great working with you!
5/5
I have recently moved to Maple Road penge. Love it here. The only reason i am moving out the property is because we're having an addiction to the family and needed a bigger space... Thank to Amy Francis who has been my property manager, she lodged in complained promptly and raised concerns to my landlord when I have issues in the flat. It might take long on the side of the landlord to work on it but eventually get it done. Now I am hoping for the housing management to find someone to occup the property as I was told I have a fixed contract which I was not aware of. Overall, I like choices service they gave to me and I'll be missing all my lovely neighbours especially flat 2. Thanks Amy!!!
Thank you for your review. CHOICES
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Redhill has the most, with 736 reviews rated 4.4 out of 5, followed by Caterham with 295.
The six Choices offices, by town:
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.