Trusted Agent profile Β· Surrey and West Sussex

Choices reviews in Redhill, Caterham, Crawley and 3 more

4.3

β˜…β˜…β˜…β˜…β˜… Great

1,492 reviews across 6 offices and 3 platforms

www.choices.co.uk

Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,492 reviews on three platforms, rated 4.3 out of 5 overall.

Google logo

4.3 / 5

1,481

Reviews on Google

All 6 offices

Facebook logo

5.0 / 5

10

Reviews on Facebook

Business-wide

View Agents logo

5.0 / 5

1

Reviews on View Agents

All 6 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Choices's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Choices office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Paula Gout has given me excellent service so far. Fast response times to my queries and fabulous follow up. My only wish is that I had had Paula at the beginning of my tenancy.

ShaziCee Β· 24 August 2023 Β· Choices Redhill

Agent replied Β· 30 December 2023

Thank you for your review!

5/5

Google

Amy is the best of the best πŸ‘Œ …

Fouad Β· 24 August 2023 Β· Choices Redhill

Agent replied Β· 30 December 2023

Thank you for your review!

5/5

Google

Excellent service as always from Amy Francis at Choices today. Always reliable, efficient and effective. Highly recommend the team and Amy in particular!

Emma Β· 23 August 2023 Β· Choices Redhill

Agent replied Β· 30 December 2023

Thank you for your review!

5/5

Google

Though I've moved out form the property rented with Choices. But I want to mention that Amy Francis from Choices is always and very responsible for big and small things. She is always welling to help out and sorts everything! Big thanks to Amy!! Highly recommended

Kuan Β· 23 August 2023 Β· Choices Redhill

Agent replied Β· 30 December 2023

Thank you for your 5* Review. CHOICES

5/5

Google

I had the pleasure of dealing with Curtis for my first house purchase. From the start he was amazing, very responsive and answered all of my questions. Whenever I needed anything he got back to me asap and supported me throughout the process, constantly reassuring me. Couldn’t recommend choices enough and will definitely be back when it’s my time to sell!

Hayley Β· 22 August 2023 Β· Choices Horley

Agent replied

Hayley, thank you for a lovely review. Curtis and the team will be delighted with your feedback, we hope you are very happy in your new home and we look forward to being of assistance in the future. All the best!

5/5

Google

As contractor, we are satisfied with Choices property managers cooperation, professionalism and general communication. We highly recommend working with this Choices agency.

British Β· 22 August 2023 Β· Choices Redhill

Agent replied Β· 30 December 2023

Thank you for your 5* Review. CHOICES

5/5

Google

Beth helped with washing machine

Mark Β· 21 August 2023 Β· Choices Redhill

Agent replied Β· 30 December 2023

Thank you for your 5* Review. CHOICES

5/5

Google

Weve had alot of issues with repairs and stuff and Beth has been very helpful and understanding the whole time

Emily Β· 21 August 2023 Β· Choices Redhill

Agent replied Β· 30 December 2023

Thank you for your 5* Review. CHOICES

5/5

Google

Amy Francis has been prompt dealing with my queries, great customer service

Salek Β· 19 August 2023 Β· Choices Redhill

Agent replied Β· 30 December 2023

Thank you for your 5* Review. CHOICES

5/5

Google

I want to say the biggest THANK YOU to Chantel Taljaard. If we had a problem, any kind of problem, Chantel did everything possible to solve that problem.Thank you Chantel Taljaard for the great help and efforts during our tenancy. You are amazing! All the best!

Mariya Β· 19 August 2023 Β· Choices Redhill

Agent replied Β· 30 December 2023

Thank you for your 5* Review. CHOICES

5/5

Google

We had an amazing customer experience from choice agency especially Amy Francis , she has been wonderful

Jinu Β· 19 August 2023 Β· Choices Redhill

Agent replied Β· 30 December 2023

Thank you for your 5* Review. CHOICES

5/5

Google

Working with Amy is a dream. She communicates professionally and effectively at all times, and makes life very easy to work with. Thank Amy

Robert Β· 19 August 2023 Β· Choices Redhill

Agent replied Β· 26 August 2023

Thank you for your 5* review. CHOICES

5/5

Google

Very pleased to acknowledge Vicky Hall's very good business English in our dealings with her. Any tenants' issues stated clearly when they have occurred. All points grasped easily and thus solutions easily reached. Additionally, Vicky is polite and it is a delight to do business with her. Thank you Vicky from Helen I Denham

Helen Β· 19 August 2023 Β· Choices Redhill

Agent replied Β· 30 December 2023

Thank you for your 5* Review. CHOICES

5/5

Google

Excellent service!!! I must commend the excellent service provided by the portfolio management team, especially Amy. Her responses have been prompt, clear, and highly professional. It's rare to find such dedication to customer service these days, and Amy's efforts certainly stand out. I'm grateful for her support during this transition into my new home and would highly recommend their services to anyone seeking residency in London.

Lijun Β· 19 August 2023 Β· Choices Redhill

Agent replied Β· 30 December 2023

Thank you for your 5* Review. CHOICES

4/5

Google

Rating only, no written review.

Bak Β· 12 August 2023 Β· Choices Redhill

Agent replied Β· 26 August 2023

Thank you for your review. CHOICES

5/5

Google

Rating only, no written review.

Paul Β· 12 August 2023 Β· Choices Redhill

Agent replied Β· 26 August 2023

Thank you for your 5* review. CHOICES

5/5

Google

Very efficient and professional

David Β· 12 August 2023 Β· Choices Redhill

Agent replied

Thank you. Kind regards, Karen Gunner, Customer Services Manager, CHOICES

5/5

Google

Charelle was very quick and helpful with the information I needed,

Mark Β· 12 August 2023 Β· Choices Redhill

Agent replied Β· 26 August 2023

Thank you for your review, This will be passed onto Charelle. CHOICES

5/5

Google

Great service from Amy Francis today. Prompt and helpful.

Pete Β· 12 August 2023 Β· Choices Redhill

Agent replied Β· 26 August 2023

Thank you for your 5* review. CHOICES

4/5

Google

Rating only, no written review.

ADELEKE Β· 5 August 2023 Β· Choices Redhill

Agent replied Β· 26 August 2023

Thank you for your review. CHOICES

5/5

Google

It gives me great pleasue to be able to report that Vicky Hall of the Choices Smallfield office is one of the most obliging people I have ever had contact with.Nothing was too much trouble in resolving my problem Regards Barry Day

Barry Β· 5 August 2023 Β· Choices Redhill

Agent replied Β· 26 August 2023

Thank you for your review. CHOICES

5/5

Google

I would like to give Amy a 10 star for the service, help and assistance she provided us during our tenancy. She always responded quick in our queries and concerns. Highly recommended!

Rafael Β· 5 August 2023 Β· Choices Redhill

Agent replied Β· 26 August 2023

Thank you for your review. CHOICES

5/5

Google

I just want to say a big thank you to Daniel Skegg and his team on selling my property it was done with a high level of professionalism and they were always at hand to help me with any queries I had along the way, would highly recommend

Steve Β· 5 August 2023 Β· Choices Caterham

Agent replied Β· 26 August 2023

Thanks Steve, glad we could help with the sale, it’s been great working with you!

5/5

Google

I have recently moved to Maple Road penge. Love it here. The only reason i am moving out the property is because we're having an addiction to the family and needed a bigger space... Thank to Amy Francis who has been my property manager, she lodged in complained promptly and raised concerns to my landlord when I have issues in the flat. It might take long on the side of the landlord to work on it but eventually get it done. Now I am hoping for the housing management to find someone to occup the property as I was told I have a fixed contract which I was not aware of. Overall, I like choices service they gave to me and I'll be missing all my lovely neighbours especially flat 2. Thanks Amy!!!

Darlinda Β· 29 July 2023 Β· Choices Redhill

Agent replied Β· 26 August 2023

Thank you for your review. CHOICES

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Choices

Which Choices office has the most reviews?

Redhill has the most, with 736 reviews rated 4.4 out of 5, followed by Caterham with 295.

Where are the Choices offices?

The six Choices offices, by town:

  • Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
  • Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
  • Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
  • London: 2 Devonshire Square, London, EC2M 4UJ
  • Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
  • South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?

Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.

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