Choices reviews in Redhill, Caterham, Crawley and 3 more

★★★★★ 5/5

Google

Vicki is very helpful girl. She’s always respond my emails and sort it out everything She’s amazing

Bruna · 30 November 2023 · Choices Redhill

★★★★★ 5/5

Google

I spoke to Beth in property management after looking at flats in the Crawley area, she was really easy to talk to and really informative, thank you again for your help Beth

James · 30 November 2023 · Choices Redhill

★★★★★ 5/5

Google

Beth at choices has outstanding customer service and communication skills. Been very helpful and always available when needed.

DCD · 30 November 2023 · Choices Redhill

★★★★★ 5/5

Google

After two weeks of having no hot water I asked to speak to someone in a higher position. I was put through to Beth Gage who within three hours had an engineer round who sorted the problem. We cannot thank Beth enough. Very efficient in her work. Thank you Beth

Valerie · 30 November 2023 · Choices Redhill

★★★★★ 5/5

Google

It is my pleasure to recommend Choices Estate agent to any landlord willing to take a back-stage and fully hands-off regarding property management. Daniel Thornton has been amazing from taking over the property from full renovation to finding a tenant and fully managing the property. Choices (and specifically Daniel Thornton) came out tops among the multiple estate agencies in the Redhill/Reigate area during my research/interviews for this property management position. It is no surprise we got a tenant in less than 1 week of advertising the property. He also has a great relationship with the tenant. Thumbs up to him and the choices team.

Temitope · 30 November 2023 · Choices Redhill

★★★★★ 5/5

Google

I recently dealt with Louis in the accounts team and he did a fantastic job of assisting me with a tricky deposit issue. He was excellent and managed to help me resolve the issue much faster than I expected- he is professional, helpful and very efficient, I can't thank him enough.

Umi · 30 November 2023 · Choices Redhill

★★★★★ 1/5

Google

We rented a property through Choices in 2019 and it was a terrible experience. We were told that the property would be professionally cleaned (including removal of mould), and all non-working fixtures would be repaired, before we moved in. On move in day, we arrived to the flat and it was in the same state we originally saw it, nothing had been cleaned and the fixtures were not working. There were nail clippings on the sofa (it came furnished), food under the cushions, food on the walls and floor, and the bathroom was grimy and clearly not even wiped down. I called and spoke with the branch manager who tried to be a real smart aleck about the situation, first telling me the place had been professionally cleaned and then telling me his agent never agreed that it would be professionally cleaned. He was condescending and rude. Unfortunately for him, and luckily for us, it wasn’t our first time working with a letting agency. Before we signed the rental contract, we wrote down everything wrong with the property and what we needed done before we would move in. The agent (who I recall was somewhat new) agreed to this and signed our written document. Upon explaining this to the branch manager, he at first did not believe me. He requested I send him a picture of the signed note, which I did, and he quickly changed his tune. Next thing he arrived at the flat, dressed in a suit and tie, and went to work cleaning our flat. He didn’t leave until we were satisfied with the job he had done. The only thing that he did not fix that day were the fixtures, which took many more weeks to get sorted. Safe to say, if we hadn’t gotten that note signed, the branch manager would have continued talking out of his backside to avoid any responsibility. Luckily we had a break lease at 6 months, and we took it. Moral of the story, avoid this place at all costs, or at least make sure you have proof of any discussions to back yourself up.

G · 30 November 2023 · Choices Caterham

★★★★★ 1/5

Google

We rented a property through Choices in 2019 and it was a terrible experience. We were told that the property would be professionally cleaned (including removal of mould), and all non-working fixtures would be repaired, before we moved in. On move in day, we arrived to the flat and it was in the same state we originally saw it, nothing had been cleaned and the fixtures were not working. There were nail clippings on the sofa (it came furnished), food under the cushions, food on the walls and floor, and the bathroom was grimy and clearly not even wiped down. I called and spoke with the branch manager who tried to be a real smart aleck about the situation, first telling me the place had been professionally cleaned and then telling me his agent never agreed that it would be professionally cleaned. He was condescending and rude. Unfortunately for him, and luckily for us, it wasn’t our first time working with a letting agency. Before we signed the rental contract, we wrote down everything wrong with the property and what we needed done before we would move in. The agent (who I recall was somewhat new) agreed to this and signed our written document. Upon explaining this to the branch manager, he at first did not believe me. He requested I send him a picture of the signed note, which I did, and he quickly changed his tune. Next thing he arrived at the flat, dressed in a suit and tie, and went to work cleaning our flat. He didn’t leave until we were satisfied with the job he had done. The only thing that he did not fix that day were the fixtures, which took many more weeks to get sorted. Safe to say, if we hadn’t gotten that note signed, the branch manager would have continued talking out of his backside to avoid any responsibility. Luckily we had a break lease at 6 months, and we took it. Moral of the story, avoid this place at all costs, or at least make sure you have proof of any discussions to back yourself up.

N · 23 November 2023 · Choices Caterham

★★★★★ 4/5

Google

Rating only, no written review.

SanyaOdare · 11 November 2023 · Choices Caterham

★★★★★ 5/5

Google

Ethan was most helpful and efficient throughout the sale of my property. He was very conscientious and made the process as straight forward as possible

Martyn · 4 November 2023 · Choices Crawley

★★★★★ 5/5

Google

Thanks to both Dans and specially Dan Norris who was dealing with us throughout our house purchase, they went an extra mile to make sure everything has run smoothly and fast. This is not our first purchase and hands down it is best agency in Croydon.

Lukas · 4 November 2023 · Choices Caterham

★★★★★ 1/5

Google

Rating only, no written review.

Gopika · 31 October 2023 · Choices Redhill

★★★★★ 5/5

Google

Rating only, no written review.

ELENA · 31 October 2023 · Choices Redhill

★★★★★ 1/5

Google

Very very bad

Egbobawaye · 31 October 2023 · Choices Redhill

★★★★★ 5/5

Google

Thank you for the quick reply.

Ahmed · 31 October 2023 · Choices Redhill

★★★★★ 5/5

Google

Amy is very helpful, kind and attentive.

Chiara · 31 October 2023 · Choices Redhill

★★★★★ 5/5

Google

Hello! I find Taryn and the other stuff very polite and so helpful. Very good service guys!🙏 Beth was so prompt helping me with documents I’ve requested. Great job. …

Simion · 31 October 2023 · Choices Redhill

★★★★★ 5/5

Google

Their service is immaculate, and helping landlord to grow with their ARO Advance Rent Option. Thank You

Erlangga · 31 October 2023 · Choices Redhill

★★★★★ 5/5

Google

My property manager, Chantel, was so helpful, kind and proactive throughout our tenancy. She really made the section 21 process so easy going for us. Thank you to Chantel!

Jess · 31 October 2023 · Choices Redhill

★★★★★ 5/5

Google

Chantelle’s management of my property has been outstanding. The last couple of months have been difficult for a variety reasons, but we now have an amicable solution for all parties thanks to Charelle’s determination and resolve.

Ian · 31 October 2023 · Choices Redhill

★★★★★ 1/5

Google

Requesting access to the property all the time on very short notice. We then receive threats of being charged 200 pounds if we cannot grant access to the property. This is against contract agreements and doesn't give us a positive experience as tenants.

Robbe · 31 October 2023 · Choices Redhill

★★★★★ 5/5

Google

The choices service is perfect, They are caring both to the tenants and landlords. Specifically Daniel Thornton who is really friendly and supportive, Highly recommended.

Farouq · 31 October 2023 · Choices Redhill

★★★★★ 5/5

Google

Hello, sir, it has been more than a month since I came to Mr. Suleiman's house. The condition of the kitchen is still bad. I want this kitchen to be properly arranged and all our goods are on the floor. Please help me with this. Thanks

Ezatullah · 31 October 2023 · Choices Redhill

★★★★★ 5/5

Google

I’ve always had good customer service dealing with Choices but Aryanna Vakilly in accounts goes above and beyond to help. I hope this company does an Employee of the Month scheme because she deserves the recognition!

Lady · 31 October 2023 · Choices Redhill