1/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
I am sorry to see your 1* review, please can you contact me directly on karengunner@choices.co.uk and I will look into your complaint.
Trusted Agent profile · Surrey and West Sussex
Choices reviews in Redhill, Caterham, Crawley and 3 more
★★★★★
1,492 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,492 reviews on three platforms, rated 4.3 out of 5 overall.
1,481
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 6 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Choices's six offices, most reviewed first. Each has its own page.
- Choices Redhill99 Brighton Road, RH1 6PS736 reviews · 729 on Google (4.4)26 in the last 90 days
- Choices Caterham38 Croydon Road, CR3 6QB295 reviews · 287 on Google (4.2)5 in the last 90 days
- Choices Crawley5-7 Broadwalk, RH10 1HJ186 reviews · 179 on Google (4.2)0 in the last 90 days
- Choices London2 Devonshire Square, EC2M 4UJ170 reviews · 163 on Google (3.9)0 in the last 90 days
- Choices Horley28a Victoria Road, RH6 7PZ98 reviews · 91 on Google (4.2)0 in the last 90 days
- Choices South Croydon41-43 Brighton Road, CR2 6EB48 reviews · 40 on Google (4.2)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Choices office
Newest first, from every platform, with the office each review is about. First names only.
Google2/5
GoogleNo great at responding to issues very disorganised
Agent replied · 21 March 2024
Please do email me directly and I will endeavor to look into your complaint- karengunner@choices.co.uk
5/5
GoogleFriendly and efficient service received from Beth
Agent replied · 21 March 2024
Thank you for your 5* review.
5/5
GoogleThey are quick to respond about the query and we need solutions.
Agent replied · 21 March 2024
Thank you for taking the time to leave a review
4/5
GoogleGood service received Valeria Thanks
Agent replied · 21 March 2024
Thank you for your review.
5/5
GoogleVery fastly reacting.very nice service. 👍 …
Agent replied · 21 March 2024
Thank you for your review.
5/5
Googlehappy with quick and efficient response from Paula Gout
Agent replied · 21 March 2024
Thank you for your review.
5/5
GoogleValerie was very professional and resolved my query promptly.
Agent replied · 21 March 2024
Thank you for your review.
5/5
GoogleValeria Stirbu was great at resolving our issue quick and efficiently, and was able to accommodate our request with great ease. She is highly recommended:)
Agent replied
Thank you for your lovely review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleThank you Valeria Stirbu for handling my request for return of money to my account so pleasantly and efficiently yesterday.
Agent replied · 21 March 2024
Thank you for your review.
5/5
GoogleVery pleased with Valeria's assistance. Some things needed an urgent fix and Valeria managed to sort everything out for us without unnecessary delay.
Agent replied · 21 March 2024
Thank you for leaving a 5* review
1/5
GoogleJust finished reading a post from kizzie King First let me say whilst we were tenants we could not complain, first class service But that all changed when we handed our property back September 2023, hence the low rating. We were told we may have to wait 3 months for my deposit to be returned (that's a first) We are now in the middle of February 2024. Have tried to speak to someone find out what is going on, have been passed from pillar to post. We have not even been told how to apply for the return of our deposit from TDS after asking Have now been told there are issues, that's why the TDS are there to resolve problems. I am wandering whether a member of staff own this property They have been very unhelpful. It seems like we are a secondary thought now that we have vacated the property My thoughts are with people who may not have the determination to follow this through or those that are struggling in these time We are not interested in your hollow reply to this post, just get our deposit returned Property Address 70 Marleston Lane NG24 3WD
Agent replied · 21 March 2024
Thank you for your review, I am very sorry to read this review after such a good tenancy. Unfortunately we have had a member of staff leave without notice leaving some loose ends. I have responded to the tenants directly (as I understand you are a not the named tenant) and I will endeavour to have this resolved quickly for. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleI would like to thank Nicole Macdonald for her excellent customer service in the sale of the flat in Godstone Road she was by far the only person to update us and sort things out for us of what was a truly difficult situation both on a Personal level and professional. our experience with her was the best our experience with our solicitor or conveyancer was poor. thank you Nicole its been a long 9 months your patience and help have been brilliant. from both Lucia and myself Abi
5/5
GoogleI have been dealing with Beth and I have to say, communication has been superb. Beth has been patient and very understanding in relation to a water ingress issue we are mutually responsible to resolve. Thanks for your help Beth.
Agent replied · 21 March 2024
Thank you for your review
5/5
GoogleValeria Stirbu has recently become my property manager for a property I let. Valeria is friendly, helpful and professional. Valaria keeps me regularly updated about maintenance issues, and arranges to have work carried out quickly, which is most appreciated by me - and I'm sure the tenant is pleased too.
Agent replied · 21 March 2024
Thank you for taking the time to leave a 5* review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Thank you for your 5* review
5/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Thank you for your 5* review
5/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Thank you for your 5* review
1/5
GoogleValeria tried to charge me £100 for a landlord's gas safety certificate on a brand new boiler they installed, even after I queried it, then solicited this review, mentioning her by name!
Agent replied · 21 June 2024
I am sorry you felt the need to leave this review, Valeria is very new to the department and we apologise for any error made, which was then quickly resolved.
5/5
GoogleYou are great Beth.
Agent replied
Thank you
5/5
GoogleVicky Rice Excellent service
Agent replied · 26 August 2023
Thank you for your review, this has been passed onto Vicky Regards CHOICES
5/5
GoogleWe collaborate with Choices for about two years, we had some issues before with some of the staff, because lack of communication, but since Valeria Stirbu was allocated to collaborate with us we don’t have any problems, everything is sorted in time, good communication between us, and we really appreciate!
Agent replied · 21 March 2024
Thank you for your review
1/5
GoogleExtremely dissatisfied with choices being a landlord, stay away.
Agent replied · 21 March 2024
Dear Padma, we are very sorry to hear of your disappointment, please contact our customer services and we will be happy to look into your concerns
5/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Thank you for your 5* review
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Choices
How many reviews does Choices have?
Choices has 1,492 reviews across its six offices, rated 4.3 out of 5 overall: 1,481 on Google, 10 on Facebook, 1 on View Agents. Company-wide Facebook reviews for Choices are counted once, not once per office.
Which Choices office has the most reviews?
Redhill has the most, with 736 reviews rated 4.4 out of 5, followed by Caterham with 295.
Where are the Choices offices?
The six Choices offices, by town:
- Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
- Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
- Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
- London: 2 Devonshire Square, London, EC2M 4UJ
- Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
- South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
