5/5
GoogleExcellent service.
Trusted Agent profile · Norfolk
Verified
Chilterns estate agents in Brandon and Thetford
★★★★★
662 reviews across 3 offices and 3 platforms
Chilterns has three offices, in Brandon and Thetford (two offices) (Norfolk). Together they have 662 reviews on three platforms, rated 4.9 out of 5 overall.
648
Reviews on Google
All 3 offices
10
Reviews on Facebook
All 3 offices
4
Reviews on Trustpilot
Business-wide
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Our offices
Chilterns's three offices, most reviewed first. Each has its own page.
- Chilterns Brandon36 High Street, IP27 0AQ250 reviews · 246 on Google (4.9)4 in the last 90 days
- Chilterns Thetford (14 Bridge Street)14 Bridge Street, IP24 3AA222 reviews · 222 on Google (4.9)2 in the last 90 days
- Chilterns Thetford (14 Bridge Street)14 Bridge Street, IP24 3AA195 reviews · 181 on Google (4.9)1 in the last 90 days
Awards
The Trusted Agent 2026 results for Chilterns, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Chilterns office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleCannot fault the service I have received from Lucy Sole-Strevens always very helpful and responsive, a real asset to Chiterns
5/5
GoogleBacky Robinson
Agent replied · 25 January 2026
Thank you for the 5 star view Benedetto! Katherine Nouch- Branch Manager
5/5
GoogleThank you to the sales team Joe, Becky and Katherine. You all went above and beyond to help me with my purchase. After a lot of hiccups and delays along the way (not caused by the estate agents), we were running out of time. They resolved everything in a couple of days. Thank you again.
Agent replied · 25 January 2026
Thank you so much for taking the time to leave us a review Lydia, we really appreciate it! We wish you all the very best in your new home. Many thanks, Katherine Nouch- Branch Manager.
5/5
GoogleI’ve had some bad luck with other agents from competitive companies over the last few months being extremely unhelpful and very pushy. I will however not hesitate to enquire if another property pops up with Chilterns. Becky Robinson was super helpful, knowledgable and honest during the viewing, as well as afterwards in follow up too.
Agent replied · 25 January 2026
Thank you so much for taking the time to share your experience. We’re really pleased to hear that Becky was able to provide such helpful, knowledgeable, and honest support. It’s great to know we made a positive difference. We’d be delighted to help you again if another suitable property comes up. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleAll the staff in the Thetford Branch, Katherine, Joe and Becky were nothing but fantastic. This house sale, 70 Mackenzie Road Thetford has not been an easy transition with a breakdown of the first buyer. They always are professional, courteous, smart and always there to assist either over the phone or in branch. ASAP has not been such a good experience until I asked for a different representative as not satisfied with the first one assigned. Darcie is a bubbly professional who works tirelessly and very content she has been assigned to us. She gives regular feedback personally on the phone or via email/notes. I would 100% recommend Chilterns but err on the side of caution unless you know the operative.
Agent replied · 20 March 2026
Thank you so much for taking the time to leave such a detailed review. We’re pleased to hear that Becky, Joe and myself were able to support you throughout what has been a challenging sale. We’re also very pleased that Darcie has been able to turn your experience with Complete ASAP around. Your feedback is incredibly valuable, and we’ll make sure it’s passed on. Wishing you all the very best for the future in your new home. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleBacky Robinson
Agent replied · 20 March 2026
Thank you for the 5 star view Benedetto! Katherine Nouch- Branch Manager
5/5
GoogleThank you to the sales team Joe, Becky and Katherine. You all went above and beyond to help me with my purchase. After a lot of hiccups and delays along the way (not caused by the estate agents), we were running out of time. They resolved everything in a couple of days. Thank you again.
Agent replied · 20 March 2026
Thank you so much for taking the time to leave us a review Lydia, we really appreciate it! We wish you all the very best in your new home. Many thanks, Katherine Nouch- Branch Manager.
5/5
GoogleAll the staff in the Thetford Branch, Katherine, Joe and Becky were nothing but fantastic. This house sale, 70 Mackenzie Road Thetford has not been an easy transition with a breakdown of the first buyer. They always are professional, …
Agent replied · 25 January 2026
Thank you so much for taking the time to leave such a detailed review. We’re pleased to hear that Becky, Joe and myself were able to support you throughout what has been a challenging sale. We’re also very pleased that Darcie has been able … More
5/5
GoogleLucy Sole -Strevens
5/5
GoogleKayleigh was great support/help during my stay, had amazing communication and have no complaints.
Agent replied · 11 October 2026
Dear Victor - thank you so much for the review - Kayleigh will be so pleased to hear that she has been so helpful for you. Andrew Jameson - Branch Manager
5/5
GoogleLucy Sole-Strevens has been diligent, thorough and always professional as a team member of the lettings team at this letting agency. She is very hard working, and manages the pressure of her job very well. I have had my rented property managed by this company since 2016, and have always been very satisfied with the service received. Mrs Anita Cameron.
Agent replied · 11 October 2026
Dear Anita, thank you for your kind review, having fostered such a long term relationship with you, we certainly appreciate it. Andrew Jameson - Branch Manager
5/5
GoogleLucy, Becky, Katherine, and the rest of the Chilterns's team are great. As a Landlord, they do their best to communicate all issues with the tenant and myself.
Agent replied · 11 October 2026
Dear Arturo, thank you for such a wonderful review for the team - it is greatly appreciated. Andrew Jameson - Branch Manager
5/5
GoogleWe used Chilterns to sell our house and were very pleased with the input from them. In particular, a great 'Thank you' to Katherine at the Thetford branch for her professional manner in the handling of all buyer/solicitor queries on our behalf. Thoroughly recommended.
Agent replied · 20 March 2026
Thank you so much for your kind words and recommendation! We really appreciate your feedback, it was a pleasure assisting you with your sale. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleBoth Katherine and Becky from the Thetford office ,were very helpful and efficient from start to finish in selling our house.. I would recommend Chilterns.
Agent replied · 20 March 2026
We really appreciate you taking the time to leave us a positive review - thank you Gary! Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleBought a home from Chilterns and they helped every step of the way. A personal thanks to Katherine Nouch as she was incredibly helpful and patient with my incessant questions and requests. I do hope her hard work is recognised. Should I ever need to I'll be working with Chilterns again.
Agent replied · 20 March 2026
Thank you so much for your kind words! We’re delighted to hear that your experience with Chilterns was such a positive one. Your feedback means a lot to us. Wishing you all the very best in your new home! Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleI went into the Thetford office wanting some advice on looking to buy a house and was greeted by both Becky and Katherine and they were both incredibly helpful and gave me sound honest advice to start my journey. Would highly recommend!
Agent replied · 20 March 2026
Thank you very much for taking the time to leave us a review Beth, it is appreciated! Wishing you all the best with finding your new home. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleI went into the Thetford office wanting some advice on looking to buy a house and was greeted by both Becky and Katherine and they were both incredibly helpful and gave me sound honest advice to start my journey. Would highly recommend!
Agent replied · 12 November 2025
Thank you very much for taking the time to leave us a review Beth, it is appreciated! Wishing you all the best with finding your new home. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleBought a home from Chilterns and they helped every step of the way. A personal thanks to Katherine Nouch as she was incredibly helpful and patient with my incessant questions and requests. I do hope her hard work is recognised. Should I ever need to I'll be working with Chilterns again.
Agent replied · 12 November 2025
Thank you so much for your kind words! We’re delighted to hear that your experience with Chilterns was such a positive one. Your feedback means a lot to us. Wishing you all the very best in your new home! Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleBoth Katherine and Becky from the Thetford office ,were very helpful and efficient from start to finish in selling our house.. I would recommend Chilterns.
Agent replied · 12 November 2025
We really appreciate you taking the time to leave us a positive review - thank you Gary! Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleWe used Chilterns to sell our house and were very pleased with the input from them. In particular, a great 'Thank you' to Katherine at the Thetford branch for her professional manner in the handling of all buyer/solicitor queries on our behalf. Thoroughly recommended.
Agent replied · 12 November 2025
Thank you so much for your kind words and recommendation! We really appreciate your feedback, it was a pleasure assisting you with your sale. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleWe are landlords with a property in Thetford with Chilterns acting as local managing agents. Recently Becky Robinson has helped us with the sales and finding new tenants …
Agent replied · 20 March 2026
What an amazing review - thanks so much! It was a pleasure finding you another tenant and we will pass on your kind comments to Becky. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleThank you guys in pushing to get us to Exchange point today!! It's been a testing transaction but the efforts of Kat, Darren and Joe have been very much appreciated! Kat pushing us over the (upcoming) finish line and Darren and Joe's leg work to get us here. You're all awesome, thank you!
Agent replied · 20 March 2026
Thank you very much for taking the time to share your experience with us. We wish you all the best with your new family home! Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleI am moving into the area and rang to register and gain some local information. Katherine could not have been more helpful! We spent some time chatting and I was so impressed with her professionalism and knowledge! Thank you. 🙂 …
Agent replied · 20 March 2026
Thank you so much for the five star review Jenny! Katherine Nouch- Branch Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Chilterns
Which Chilterns office has the most reviews?
Brandon has the most, with 250 reviews rated 4.8 out of 5, followed by Thetford (14 Bridge Street) with 222.
Where are the Chilterns offices?
The three Chilterns offices, by town:
- Brandon: 36 High Street, Brandon, IP27 0AQ
- Thetford (14 Bridge Street): 14 Bridge Street, Thetford, Norfolk, IP24 3AA
- Thetford (14 Bridge Street): 14 Bridge Street, Thetford, IP24 3AA
Has Chilterns won any awards?
Yes. In The Trusted Agent 2026 awards: Chilterns, Thetford won Gold.
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