Trusted Agent profile · Norfolk
Verified
★★★★★
662 reviews across 3 offices and 3 platforms
Chilterns has three offices, in Brandon and Thetford (two offices) (Norfolk). Together they have 662 reviews on three platforms, rated 4.9 out of 5 overall.
648
Reviews on Google
All 3 offices
10
Reviews on Facebook
All 3 offices
4
Reviews on Trustpilot
Business-wide
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Chilterns's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chilterns, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have been with Chilterns now for 10 years and during that time have had nothing less than excellent service from all the staff. They are always ready to deal with any issue the tenants may have. Simply the best.
Thank you Colin, it is a pleasure helping you and your tenants
5/5
GoogleI'm a landlady of the Thetford Branch .. great service all-round from all members of staff , would highly recommend them .for sales and lettings .
Thank you AJ for your kind words. Always a pleasure helping you with all your property needs
5/5
GoogleRating only, no written review.
Thank you Laura
5/5
GoogleRating only, no written review.
5/5
GoogleVery good experience. Everyone kept us fully informed from start to finish. Would recommend
5/5
GoogleI've had the pleasure of working with Chilterns for the last 25 years. They've acted as both my rental and sales agent. On this occasion they were my sales agent. As usual they did an incredible job. Every individual I've worked with has gone above and beyond any expectations I've had for customer service. Communication is always first-rate. I highly recommend this company to anyone needing an agent to buy, rent or sell their property. It's been a pleasure. Thanks.
5/5
GoogleFast and professional work, I recommend!
Thank you Deividas
5/5
GoogleI would like to thank you for your attention and information provided. Whenever I needed to ask questions, she was willing to clarify, congratulations, you transform dreams into reality and make the impossible possible.
Thank you Elisabete for your kind review
5/5
GoogleChilterns have been incredible with selling my house. I had previously been listed with two other agents. I came to Chilterns after being on the market for a year and was completely exhausted from the process. Joe was very honest with me from the beginning in what they could achieve as an agent, when I have asked for guidance Joe was always happy to give me his opinion but still follow what I felt was right. He was an excellent “sounding board”. Becky and Katherine have been incredible too and again, very open, honest and approachable. At no point have I felt pushed by any of the team to lower prices to aid the sale, something I had been told to do previously to my detriment. Ultimately, Joe, Becky and Katherine did what two other agents couldn’t, they got me over the finish line when I had lost all hope!
Wow Leonie, thanks so much for your review! We are so glad we could get you over that finish line so you can start your new chapter. Wishing you all the best moving forward.
5/5
GoogleFast and professional work, I recommend!
Thank you Deividas
5/5
GoogleLyndsey was our letting co-ordinator for our new property, very friendly and answered all questions we had. Chilterns have been great all round. Amazing service 😊 …
5/5
GoogleGreat service provided by all at Chilterns in Thetford. It was very helpful to be able to leave all responsibility for viewings of our property with the team. We were very confident in their ability to manage the whole process. Thank you.
5/5
GoogleGreat service provided by all at Chilterns in Thetford. It was very helpful to be able to leave all responsibility for viewings of our property with the team. We were very confident in their ability to manage the whole process. Thank you.
Thank you so much for your review Alison, it has been a pleasure to deal with you throughout this process.
5/5
GoogleI would like to thank you for your attention and information provided. Whenever I needed to ask questions, she was willing to clarify, congratulations, you transform dreams into reality and make the impossible possible.
5/5
GoogleRating only, no written review.
Thank you Lisa
5/5
GoogleWe have recently used Chilterns in Thetford to both sell and purchase a property. They were professional, responsive, and truly went above and beyond to help us. They kept us informed at every step and always available to answer our questions. We couldn’t be happier with the service we received and highly recommend them to anyone looking for a reliable estate agent. Thank you to Katherine and the team for making this such a positive experience.
5/5
GoogleI recently worked with Chilterns to sell my house and I couldn’t be more pleased with the experience. From the very beginning they provided exceptional service and guidance whilst ensuring I was informed at every step of the process. Their professionalism and attention to detail was evident throughout and I would highly recommend. Special thanks to Andrew and Daren for making this experience such a positive one!
Thank you Clare. Our service standards are so important to chilterns and your recognition of this means so much to us all.
5/5
GoogleA fantastic experience from Joe and the team at the Thetford branch. What was a tricky chain and set of circumstances was softened by Chilterns helping us through it every step of the way. Good value for money
Thank you Emma, your feedback is very important to us. It was a pleasure to help you
5/5
GoogleLucy and the team at Chilterns have been first class. I'm very grateful for all their hard work.
Thank you Ben
5/5
GoogleAlthough we only had 6 months left in our lease when chilterns took over as the letting agent we never had any problems at all. The final inspection was quick and easy and we we received our deposit back a few days later
5/5
GoogleWe could not speak more highly of Becky and her team for all their help and support in renting our first home. Any questions or queries we had they were more than forthcoming to help. When showing us around Becky was so warm and welcoming and showed outstanding customer service. When collecting our keys, again Becky was incredibly friendly and thorough. We would love to say a massive thank you to Becky for everything, she was impeccable and to the rest of the team you were amazing too.
Thank you Chloe. I will make sure I pass on your kind comments to Becky. Good luck in your new home
5/5
GoogleRating only, no written review.
Thank you for your 5 star review!
5/5
GoogleMyself and my partner began renting a property through Chilterns earlier this month and we couldn't be happier! Lyndsey & Darren made the process simple and straight forward, not to mention they were very attentive to all questions and concerns along the way. Running my own business caused a delay in the checks, but Lyndsey was very helpful in reassuring and escalating this for us. Since moving in, we've found them to be diligent in ensuring a smooth transition. Thank you Chilterns Lettings Team!
Thank you Pedro for your kind review. We are glad you chose Chilterns as your letting agent and are delighted you have settled into your rental property
5/5
GoogleVery happy with the service I have received from Chilterns. Always quick to respond to any queries and are very proactive and trustworthy.
Thank you Richard, we appreciate your feedback
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brandon has the most, with 250 reviews rated 4.8 out of 5, followed by Thetford (14 Bridge Street) with 222.
The three Chilterns offices, by town:
Yes. In The Trusted Agent 2026 awards, Thetford won Gold.
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