5/5
Highly recommend chilterns, made the whole process of moving house easy and hassle free. Thankyou!
Agent replied · 22 February 2026
Thank you Timmy 😀👍🏽
Trusted Agent profile · Norfolk
Verified
★★★★★
662 reviews across 3 offices and 3 platforms
Chilterns has three offices, in Brandon and Thetford (two offices) (Norfolk). Together they have 662 reviews on three platforms, rated 4.9 out of 5 overall.
648
Reviews on Google
All 3 offices
10
Reviews on Facebook
All 3 offices
4
Reviews on Trustpilot
Business-wide
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Chilterns's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chilterns, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Highly recommend chilterns, made the whole process of moving house easy and hassle free. Thankyou!
Thank you Timmy 😀👍🏽
5/5
Highly recommend chilterns, every one has been so kind and helpful specially Kathrine who has been so so patient with our move, making it as easy as possible. She has make me feel so at ease being there to answer all my query’s big or small! So thank you so much! 💕
Thank you so much Lauren 🥰 Enjoy Christmas in your new home 🎄 xx
5/5
I just want to thank Katherine and the team at the Thetford office we just completed on our property. Katherine was great always at the end of the phone and very helpful highly recommend her, thanks so much again.
Thanks so much for your kind review Claire! Really appreciate it. Enjoy your lovely new home 🏡 Katherine Xx
5/5
Very happy with the service we received from Chilterns. Extremely professional and efficient no matter who we spoke to and would recommend to anyone. Will definitely use their services in the future. 10/10 all round. Thank you for everything.PositiveResponsiveness, Quality, Professionalism
Dear Trisha, thank you for your kind words. We are extremely pleased that we were able to assist you with your purchase and we hope you have many wonderful years in your new home. If we can provide any help in the future then please do let us know. Best Wishes, Andrew & The Team.
5/5
The personal service Chilterns provided has been excellent whilst we were selling our house. The year 2020 was a difficult one in which to move, but Andrew and the team stepped up to the challenge of maintaining our safety while ensuring the whole process went smoothly. Nothing was too much trouble, in short we cannot recommend them highly enough.PositiveResponsiveness, Professionalism
Dear Caroline, thank you for your review and we are thrilled that we were able to help you move. We know that this was a big move for you and were glad that we were able to support you both through this process. Wishing you both all the happiness in your new home. Andrew & the team.
5/5
I can't fault chilterns, supporting their local communities and healthcare workers. Massive credit to Katherine and Becky these girls know their stuff and we're highly praised by the top of our chain too for being very on the ball and thorough. I'm not the easiest person to get along with I'm a Control freak and needing to know detail ha ha but the girls have re assured me each step of the way Also they recommended the best solicitor I have ever known to make a transaction look easy. Couldn't fault them both well done ladies and thank you so much 💙PositiveResponsiveness, Quality, Professionalism, Value
What a fantastic review. Thank you so much for your kind words. Katherine and Becky are also very grateful for their goodies they received over the weekend!
1/5
Rating only, no written review.
We are sorry you feel this way. I understand that you had enquired on rental property today through our other branch, unfortunately on this occasion your requirements to rent this property are not conducive with the landlords requirements but we do have other properties that could suit your needs.
5/5
Many thanks to Chris, Katherine and Becky. Very responsive communications all the way. Highly recommend the Chilterns team!
Thank you Mr G, such kind words. We value your custom and are here if you need anything in the future.
5/5
I can't fault chilterns, supporting their local communities and healthcare workers. Massive credit to Katherine and Becky these girls know their stuff and we're highly praised by the top of our chain too for being very on the ball and thorough. I'm not the easiest person to get along with I'm a Control freak and needing to know detail ha ha but the girls have re assured me each step of the way Also they recommended the best solicitor I have ever known to make a transaction look easy. Couldn't fault them both well done ladies and thank you so much 💙PositiveResponsiveness, Quality, Professionalism, Value
What a fantastic review. Thank you so much for your kind words. Katherine and Becky are also very grateful for their goodies they received over the weekend!
5/5
I used Chilterns for my entire four years here and had the best experience with them! Everyone I talked to was alway kind and professional. The management team that helped me move out of my property was very fair, helpful, and respectful. The entire Chilterns team was great to work with!
Hi Hannah. What a great review! Thank you very much - we appreciate it.
5/5
Rating only, no written review.
Thank you Hugh
5/5
I really liked how professional Dan was over the phone. We had planned to see one of his properties but changed our mind since we had already found a house. But I don't doubt this company would be great as your housing management.
Dear Auburn, thank you so much for your kind words. As always we are happy to help and glad that you were able to locate a property suitable for your family. Certainly if you or anyone you know needs assistance in locating a new home in the future then please don't hesitate to contact us. Best wishes, Dan & the team.
5/5
Started renting a property 4 years ago. The move in process was fairly simple. Visiting from another country, I was not sure what to do with utilities. Chilterns had a list of companies that could supply all our utilities. After move in, any problems were dealt with via Fixflow website. They were always dealt with quickly, when the landlord was easy to get ahold of. Today I just cleared my move out inspection. They are very thorough to make sure the house is in the same condition that you received it. I only have to re-clean the windows and doors. If I was a owner I would be happy to have them manage my property. As a renter, I'm happy that they also understand minor wear and tear is expected. Would recommend Chilterns in Brandon to anyone looking to rent.
Thank you John, for your kind review. we wish you all the best.
5/5
I have recently purchase a property through Dan & Andrew at chilterns in Brandon. They made the whole process easy & stress free. Great communication, Contacted us with updates, friendly & professional. If you need an estate agent & zero hassle Dan & Andrew are the ones you need. Highly recommend ⭐️ ⭐️⭐️⭐️⭐️PositiveResponsiveness, Quality, Professionalism, Value
Hi Lisa, thank you for your review. We are so pleased to have been able to assist you in your home purchase and hope that your new home brings you and your family happiness and joy for many years. If we can provide any help in the future then please do let us know. Best wishes, Dan & The Team
5/5
We first discovered Chilterns when they were acting for the vendors of the property we wanted to buy. Despite the sale falling through, we were so impressed that we changed estate agents. They are so professional and have a wonderfully calm way of handling any problem, giving support, advice and encouragement in equal amounts. You are an individual not just another client. Huge thanks especially to Andrew and Lucy who we really couldn't have managed without.
Dear Julie, thank you very much for the kind words to myself and Lucy. We are both extremely pleased that we were able to assist you through this process and ultimately get you moved. We hope that you are very happy in your new home and if we can help again in the future then please do let us know. Best Wishes Andrew
5/5
Fantastic service and support from Chilterns, everyone there is a first-class professional, and your sale or purchase will be in great hands with them. The whole team are thorough, efficient, friendly and always responsive. They are consistently on the ball with your case, and they will treat you so well that you will feel as if you are their only client, even when they are extremely busy. I would recommend them 100%, they go the extra mile and provide an excellent service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind words, we are glad that we were able to support you throughout this process and get you moved. Best Wishes Andrew & Team.
1/5
Rating only, no written review.
We are sorry you feel this way. I understand that you had enquired on rental property today through our other branch, unfortunately on this occasion your requirements to rent this property are not conducive with the landlords requirements but we do have other properties that could suit your needs.
5/5
Many thanks to Chris, Katherine and Becky. Very responsive communications all the way. Highly recommend the Chilterns team!
Thank you Mr G, such kind words. We value your custom and are here if you need anything in the future.
5/5
I used Chilterns for my entire four years here and had the best experience with them! Everyone I talked to was alway kind and professional. The management team that helped me move out of my property was very fair, helpful, and respectful. The entire Chilterns team was great to work with!
Hi Hannah. What a great review! Thank you very much - we appreciate it.
5/5
I would like to say a huge THANK YOU to Chilterns in Thetford. I couldn’t thank enough Katherine for her patience and such a hard work to find me a property and for making my moving so smooth and stress free. With her professional approach she always kept me up to date and answered all my questions. I would highly recommend Chilterns in Thetford!
Thank you so much Ugne - much appreciated. I am sure we will speak soon xx
1/5
Was professional at first until I met Sue. Her house inspections are up to insane standards. Failed me for having laundry on my couch and dishes in my sink, then wrote a letter to my landlord saying I was a terrible tenant. Glad I moved out when my lease ran up, please let her go and stop the whole inspections every 3 months, it’s unnecessary.NegativeResponsiveness, Quality, Professionalism, Value
5/5
We were actually purchasing a property through Chiltern’s. It was a bit of a roller coaster and in the end it unfortunately fell through due to our buyer pulling out at the last minute. However, I would like to praise the Chiltern’s team for their utmost dedication to us. They really pulled out all the stops in an effort to secure the purchase for us. I dealt primarily with Lucy, but if she ever was not in the office, Andrew knew exactly who I was and was fully conversant with the situation. Their professionalism and personal interaction was outstanding and so warm and friendly. I can’t thank them enough, and hope that I am able to buy through them in the future. Thanks guys - what a team - Lucy, Andrew and Jack!PositiveResponsiveness, Professionalism
5/5
Thanks to chilterns for helping us find our dream home. We have rented from chilterns for the past 3 years and in that time they have been amazing. When looking for our first home we went to all of the estate agents in the surrounding area. The staff at chilterns went above and beyond in professionalism and on a personal level. They did all they could to accomidate our needs and wishes and honestly made the competition look like no competition at all.
Wow, this is lovely feedback Mark, thank you. I will pass your comments on to all of the team. Best of luck in your new home - we hope you create many happy memories there.
5/5
Rating only, no written review.
Thank you
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brandon has the most, with 250 reviews rated 4.8 out of 5, followed by Thetford (14 Bridge Street) with 222.
The three Chilterns offices, by town:
Yes. In The Trusted Agent 2026 awards, Thetford won Gold.
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