5/5
FacebookVery good company who care about their customers
Agent replied · 22 February 2026
Thank you Toma
Trusted Agent profile · Norfolk
Verified
Chilterns estate agents in Brandon and Thetford
★★★★★
662 reviews across 3 offices and 3 platforms
Chilterns has three offices, in Brandon and Thetford (two offices) (Norfolk). Together they have 662 reviews on three platforms, rated 4.9 out of 5 overall.
648
Reviews on Google
All 3 offices
10
Reviews on Facebook
All 3 offices
4
Reviews on Trustpilot
Business-wide
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Our offices
Chilterns's three offices, most reviewed first. Each has its own page.
- Chilterns Brandon36 High Street, IP27 0AQ250 reviews · 246 on Google (4.9)4 in the last 90 days
- Chilterns Thetford (14 Bridge Street)14 Bridge Street, IP24 3AA222 reviews · 222 on Google (4.9)2 in the last 90 days
- Chilterns Thetford (14 Bridge Street)14 Bridge Street, IP24 3AA195 reviews · 181 on Google (4.9)1 in the last 90 days
Awards
The Trusted Agent 2026 results for Chilterns, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Chilterns office
Newest first, from every platform, with the office each review is about. First names only.
Facebook5/5
FacebookFantastic team at chilterns Thetford, Andy really helped me and my family when another agent in town hung us out to dry, would not consider anyone else wether selling or letting
5/5
GoogleDoing a really great job so far, amazed at the difference compared to the previous estate agents we enlisted before. So glad we took a break from the market too close down the previous estate agents contract. Keep up the great work and really hope to get an offer soon!
Agent replied
Thanks for your positive comments Gavin. We are working to secure your buyer as swiftly as possible.
5/5
GoogleJust because the chilterns in brandon is on point.
Agent replied · 12 June 2024
Hi Kyle glad you are settling in well to your new home. Glad we could help.
5/5
GoogleWe've just sold our house through Chilterns. The pictures and writeup were excellent with the price set at a sensible level based on expert advice and knowledge of the area. Andrew and the team at Brandon have been outstanding. The regular updates and advice throughout the whole process were very much appreciated. Andrew even offered help and advice on our purchase, even though it was via a rival estate agent. The fees are slightly higher than their rivals, but I felt that this was money well spent for the service we received.
5/5
GoogleFrom the initial viewings by Katherine, offer and negotiation with Andrew and (frustrating) solicitor dealings with Darren we had nothing but helpful and professional service, a really great team and would certainly recommend them!!
Agent replied · 12 June 2024
Thank you Lee, I'll pass your feedback onto the team. We hope you love your new home, Andrew.
5/5
GoogleDoing a really great job so far, amazed at the difference compared to the previous estate agents we enlisted before. So glad we took a break from the market too close down the previous estate agents contract. Keep up the great work and really hope to get an offer soon!
Agent replied · 12 June 2024
Thanks for your positive comments Gavin. We are working to secure your buyer as swiftly as possible.
1/5
GoogleRating only, no written review.
5/5
GoogleProfessional
Agent replied · 12 June 2024
Thank you Stuart, a single word that means so very much to us and our business.
5/5
GoogleVery good and professional. When we had problems with our chain they kept on top of this and were very good at communicating with us and other professionals to get this sorted as quickly as possible.
Agent replied · 12 June 2024
Hi Hannah, thank you ever so much for your kind words. We hope you are very happy in your new home. Any help we can provide in the future please let us know.
5/5
GoogleExcellent and efficient service, Chilterns at Brandon helped us to find, purchase and move into our property in an amazing 28 days. Thank you.
Agent replied · 12 June 2024
Thank you Laurence for you kind words. We are glad we could help, especially after being let down on another property with another agent. It shows people can move quickly when highly motivated. Enjoy your new home. Best wishes from the team.
5/5
GoogleElaine, Andrew and Laura were all fantastic and really kept on top of everything. Their friendly yet professional communication kept me at ease and they really have a knack for dealing with solicitors. Thanks for everything!
Agent replied · 12 June 2024
Hi Sam, we are pleased that we could help you find your first home and what a lovely home you have purchased. If there is any help we can be in the future please do not hesitate to let us know.
5/5
GoogleExcellent at providing the appropriate information in an understandable way for both selling and letting our property. They take a 'real world' approach to selling and letting so you know where you stand right from the start. Lovely people who are all genuine and know their stuff! They have made the whole process smooth and less stressful than I have experienced before.
Agent replied · 12 June 2024
Thank you so much Paul for your kind words. Chilterns strive hard to provide the best service levels possible and your comments mean a great deal to the team you have dealt with.
5/5
GoogleWould highly recommend Chilterns, The whole team worked really hard to sell my Mother’s property,and achieved the full asking price,.....this wasn’t an easy sale,through no fault on Chilterns part, just circumstances of many buyers who failed to complete for various reasons out of anyone’s control. Thanks Andrew and the team.
Agent replied · 12 June 2024
Thank you very much Steve for your kind words. We are glad that we could be of service to both you and mum.
5/5
GoogleChilterns Brandon are top estate agents. We've dealt with everybody on the sales team and they are all friendly and know what they're doing. Thanks to all, especially Andrew, who worked so hard during our sale. It was a horrible chain and he made it happen.
Agent replied · 12 June 2024
Hi Luke, glad we could help you again. Perseverance was the key this time but hard work and good communication got this through. I hope we can help you again in the future.
5/5
GoogleWe've finally Exchanged. A huge thank you to the staff at Chilterns Brandon, especially Elaine and Andrew who have kept us sane and worked their botty's off trying to get this sorted. I can definitely say you have earned your commission on this sale and purchase. You could not of done more to help us and we greatly appreciate it. Cannot wait to move to our new home. Thanks Guys you rock xxx
Agent replied · 12 June 2024
Hi Kerry, so glad everything worked out in the end and the whole team at Chilterns wish you the very best in your new home.
5/5
GoogleChilterns have been fantastic for helping us sell our property, especially Elaine! She kept us in the loop every step of the way. She is an asset to the team and can only hope I get the pleasure to buy a house with Chilterns who will deliver their amazing service again. 5/5 service the whole way through.
Agent replied · 12 June 2024
Hi Jack, thank you for your kind words. Hopefully we can find you something soon.
5/5
GoogleA really supportive team who go above and beyond to try and help find the perfect outcome for you. They all really know their stuff. Elaine and Andrew have made the whole process of selling our home, and now possibly renting, feel like a positive experience. I would definitely recommend Chilterns-Brandon to anyone!
Agent replied · 12 June 2024
Chrissy, it's fantastic that everything has gone so well for you. Good luck and keep in touch.
5/5
GoogleFrom the initial viewings by Katherine, offer and negotiation with Andrew and (frustrating) solicitor dealings with Darren we had nothing but helpful and professional service, a really great team and would certainly recommend them!!
Agent replied
Thank you Lee, I'll pass your feedback onto the team. We hope you love your new home, Andrew.
4/5
GoogleVery good service. Made to feel like more than just another customer.
Agent replied
Thank you Lizzie, anything we could do to improve and gain a 5 star rating from future customers?
5/5
GoogleThe investment Andy and his team make into the marketing of your home is second to none and the execution is first class. Pleasure to work with and you can be assured of the best marketing strategies whether you sell or let with the team.
Agent replied
Thank you Paul
4/5
GoogleI have recently moved into my first home which i purchased through Chilterns Mildenhall, I found the team to be professional, helpful and attentive. Chris guided us through the whole situation and was very caring and understanding of our first time buy.
5/5
GoogleChilterns have been outstanding from start to finish and I would recommend them to all of my family and friends. During the exchange, I did not just liaise with one member of the team individually, I interacted with all staff and they are all just as enthusiastic and professional as each other. Don't waste time with any other local estate agent as Chilterns are able to exceeds any prior expectations and at the same time offering friendly advice and reassurance throughout. Special thanks to Darren Savage and Katherine Nouch.
Agent replied
Thank you Charles. We are glad your experience has been a positive one and I will make sure Darren and Katherine receive your feedback too.
4/5
GoogleVery good service. Made to feel like more than just another customer.
Agent replied · 12 June 2024
Thank you Lizzie, anything we could do to improve and gain a 5 star rating from future customers?
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Chilterns
Which Chilterns office has the most reviews?
Brandon has the most, with 250 reviews rated 4.8 out of 5, followed by Thetford (14 Bridge Street) with 222.
Where are the Chilterns offices?
The three Chilterns offices, by town:
- Brandon: 36 High Street, Brandon, IP27 0AQ
- Thetford (14 Bridge Street): 14 Bridge Street, Thetford, Norfolk, IP24 3AA
- Thetford (14 Bridge Street): 14 Bridge Street, Thetford, IP24 3AA
Has Chilterns won any awards?
Yes. In The Trusted Agent 2026 awards: Chilterns, Thetford won Gold.
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