Trusted Agent profile · Norfolk
Verified
★★★★★
662 reviews across 3 offices and 3 platforms
Chilterns has three offices, in Brandon and Thetford (two offices) (Norfolk). Together they have 662 reviews on three platforms, rated 4.9 out of 5 overall.
648
Reviews on Google
All 3 offices
10
Reviews on Facebook
All 3 offices
4
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Chilterns's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chilterns, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Chilterns is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Chilterns and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
2015 1 Gold Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleKatherine and the team looked after us every step of the way. Nothing was too much to ask for and always on the end of the phone or an email no matter what time. I will never use any other agent. Thank you so much guys!!
Rosie, thank you so much for your review we really do appreciate it! Thank you for coming back to us again, we're so glad we could help you and your little family move. All the best, Chilterns.
5/5
GoogleAs first time buyers the process was a little new to us. We registered with Chilterns to alert us once properties that matched our criteria came to market. Which they did promptly! Upon viewing the property chilterns were super flexible accommodating an evening viewing for us. Throughout the whole process they have been brilliant offering advise and recommendations and making the whole process alot easier. Also a special mention to Katherine who has been our main point of contact - always responding swiftly and never minding any questions - and as first time buyers we had quite a few! Thank you Chilterns Thetford 😊
Wow, what a lovely review! Thank you so much Jess. We hope you and Brendan enjoy many happy years together in your first home! Team Chilterns x
5/5
GoogleThanks so much to Chilterns for all their help in finding my new house. Brilliant customer service. Best estate agent I have ever dealt with. 10/10.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much Mr Clutterham!
5/5
GoogleAmazing service and would definitely recommend again
Thank you very much for your 5* review Adnan, it has been a pleasure!
5/5
GoogleHuge thankyou to Joanne Pennells manager for Chilterns Thetford. She has been extremely professional, thorough in her dealing with the sale of my home. More importantly she has been supportive and source for guidance in an all to often stressful event. With her expertise a sale agreed was negotiated within the very first few days of going on market. Joanne knows her business and I would recommend her services as real estate agent without hesitation.
Thank you so much for the lovely review I am delighted that you have found my service 5 star whilst selling your home. Thank you & Best wishes Joanne & the team at Chilterns
5/5
GoogleRating only, no written review.
Many thanks Daniel!
5/5
GoogleRating only, no written review.
Many thanks Jackie!
5/5
GoogleRating only, no written review.
Thank you for your 5 star review!
5/5
GoogleRating only, no written review.
Thank you very much for your 5* review Shani! Wishing you all the best in your new home.
5/5
GoogleAmazing service and would definitely recommend again
Thank you very much for your 5* review Adnan, it has been a pleasure!
5/5
GoogleBrilliant estate agents with lots of local knowledge!
Thank you very much Warren. Take care!
5/5
GoogleThank you very much to Team Chilterns for all their help recently! Vick
Many thanks for the 5 star review Vick!
5/5
GoogleWould highly recommend chilterns thetford office. Very helpful, friendly and professional.
Thank you for your 5 star review Natalie!
5/5
GoogleWould highly recommend my friends and family to Chilterns! Would give 6 stars if I could...
A lovely review - thank you so much Leanne.
5/5
GoogleKatherine’s customer service is fabulous! So very helpful, all done while smiling.
A lovely review - thank you very much Mr Smith.
5/5
GoogleBecky and Katherine are absolutely brilliant, go above and beyond their job! 100% would recommend them!!!
Thank you very much for your kind words Amy, we hope you enjoy your new home! Becky & Katherine.
5/5
GoogleThanks so much to the guys (especially Katherine) in the Thetford office for all their help today! Would highly recommend Chilterns in Thetford
We really appreciate your positive review Danielle - thank you!
5/5
GoogleWould highly recommend chilterns estate agents! They’re great at what they do, Katherine is professional and very helpful.
Thank you for your review Jade - we will pass this onto Katherine in our Thetford office.
5/5
GoogleReally helpful and professional staff can’t recommend higher. Helped with valuing our property for the remortgage, will be going back to them For future business :)
Really appreciate this great review - thank you for your kind words Matthew!
5/5
GoogleWould highly recommend Chilterns Thetford for selling, buying and renting. Very friendly, professional and go that extra mile for their customers.
Thank you very much for a great review. Wishing you all the best.
5/5
GoogleWhat a lovely experience, I'm looking to purchase a property in the south and found the ladies in the Thetford branch extremely helpful. They went above and beyond, very professional. Would highly recommend.
Thank you for your review Dawn. All the best for finding your new home here soon...
5/5
GoogleChildren's will always go that extra mile.Kat and Becky are kind polite and very professional in their job. I would recommend Chilten''s 100%.
Thank you very much for this review Tracy. Kat & Becky
5/5
GoogleThank you very much to all staff at Chilterns who have recently sold my house in Thetford. If you are wanting to sell or buy, I would recommend Chilterns!
Thank you very much Luke! So pleased we could help with your sale. Wishing you and your family all the very best.
5/5
GoogleThanks so much to Chilterns for all their help in finding my new house. Brilliant customer service. Best estate agent I have ever dealt with. 10/10.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much Mr Clutterham!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brandon has the most, with 250 reviews rated 4.8 out of 5, followed by Thetford (14 Bridge Street) with 222.
The three Chilterns offices, by town:
Yes. In The Trusted Agent 2026 awards, Thetford won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2015.
