Trusted Agent profile · Norfolk
Verified
★★★★★
662 reviews across 3 offices and 3 platforms
Chilterns has three offices, in Brandon and Thetford (two offices) (Norfolk). Together they have 662 reviews on three platforms, rated 4.9 out of 5 overall.
648
Reviews on Google
All 3 offices
10
Reviews on Facebook
All 3 offices
4
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Chilterns's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chilterns, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Chilterns is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Chilterns and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
2015 1 Gold Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRenting a home and completing the formalities can be stressful but the staff at Chilterns were very helpful and with their guidance it all went well. Too marks to them. Thank you.
Thank you for your 5 star review! We are very glad we could help and we hope you enjoy your new home once you get in! Chilterns.
5/5
GoogleProfessionalism and reliability are the domain of this agency. Many thanks to the whole team, especially Katherine and Becky for helping with the move, for their patience and great contact. I heartily recommend.
Thank you very much Joanna. We hope you enjoy your new home!
5/5
GoogleThe service we received from Joanne was fantastic from marketing through to completion. I would highly recommend Chilterns Estate Agents.
Thank you for your great review Matt! It was great to work with you. Chilterns.
5/5
GoogleI would highly recommend Chilterns Estate Agents. Communication was excellent - Katherine in particular was brilliant. We were also very pleased with the marketing we received. The photos of our property as well as the 360 tour looked excellent on Rightmove compared to other local properties which quickly got viewers through the door. I wouldn’t hesitate to instruct Chilterns again in the future.
Thank you very much Hannah for your great review. We look forward to doing business in the future. All the best.
5/5
GoogleThe team in Thetford have been excellent throughout our transaction, highly recommend.
Thank you very much Paul. Take care!
5/5
GoogleWe have just purchased a property through Chilterns and dealt with Katherine and Becky. Both Katherine and Becky were very professional from the outset and continued checking in and progressing our sale throughout. We didn’t have the easiest time due to our buyers solicitor but they were both fantastic at every hurdle that we came up against, pushing things along and supporting us through the stress! We definitely will be using Chilterns again in the future and couldn’t recommend them highly enough!
Thank you very much for such a wonderful review. We hope you enjoy your lovely new home! Wishing you all the very best, Team Chilterns.
5/5
GoogleDarren and Andrew helped me and my partner buy our first home they was honest and looked only to offer what we needed. Friendly from the beginning they made our journey easy and enjoyable from the start.
Thank you for your kind review and we are pleased that we were able to assist you in purchasing your first home. We do hope that you and your family are very happy there and if there is any assistance we can provide in the future then please do let us know.
5/5
GoogleA huge thank you to Jo for going above and beyond to enable us to move. He literally cancelled his plans to help carry boxes into our house.
Thank you for your kind review Lynda, I will pass your comments on to Jo. Always a pleasure to help
5/5
GoogleExcellent service and support making the sale of our house very easy indeed. Thoroughly recommended.
Thank you very much for your five star review Mr Rosten. Wishing you both a Merry Christmas and all the best for 2023.
5/5
GoogleChilterns were the agents for the property we bought, considering that first and foremost they were acting for the vendor, they were amazing. Helpful, conscientious, nothing was too much trouble. I can't recommend them highly enough, a great team to deal with.
Thank you very much for the five star review and kind words. We hope you both enjoy your new home. Have a wonderful Christmas!
5/5
GoogleFirst class service. Cheerful, patient and helpful at all times. Thank you very much indeed.
Thank you very much Mr Weeks. We wish you all the very best!
5/5
GoogleAmazing team at the Thetford branch, made purchasing our new property a pleasure. Would recommend Chilterns for a good experience! Thanks to Joanne, Becky and all the team in Thetford!!!!
Hannah, thank you so much for taking the time to write such a brilliant review for us. We wish you and the family all the happiness in your new home.
5/5
GoogleMy son’s purchase through Chilterns dealt with by Joanne Pennells was excellent. As I am a retired estate agent my son asked me to act on his behalf during business hours and I can truly say Joanne’s performance on every level was exemplary. I am sure her vendors would agree. She performed her role with professional but friendly style and flannel-free integrity. Many thanks. Andrew Bibbey
Wow, what a glowing review! We will pass this onto Joanne - thank you for your kind words.
5/5
GoogleJoanne and her team were absolutely brilliant. Joanne was open and honest with us when valuing the property and admitted it probably wouldn’t be the easiest house to sell but that they would do their upmost to get it sold for us and within 6 weeks of it being on the market we had 5 offers ! They never gave us false hope and always provided us with their honest opinions and advice. They are such a lovely team and we will definitely use them again and 100% recommend them to anyone and everyone. Thank you so so much for everything! The Stone family xx
Mrs Stone, what a lovely review. Thank you very much for such kind words. We are delighted to hear that you were very happy with our service and look forward to doing business in the future! Wishing you and your family all the very best in your new home.
5/5
GoogleThanks so very much to Katherine and Becky for all of their hard work and patience throughout our recent property purchase. We would highly recommend Chilterns for any sale/purchase! All the best, David and Claire
Thank you very much for your kind review. Wishing you all the very best.
5/5
GoogleI would highly recommend Chilterns Estate Agents. Recently bought a house through them and it was a very smooth process. Katherine, Becky and Dan were always very helpful at all times!!! Thank you to you all!
Thank you Kirsty - we will pass this onto Kat, Becky and Dan. Wishing you many happy years in your new home!
5/5
GoogleWould highly recommend chilterns thetford office. Very helpful, friendly and professional.
Thank you for your 5 star review Natalie!
5/5
GoogleChilterns returned a call to me today from OntheMarket.com. The agent speaking to me was very professional, informative and not pushy at all. I would certainly consider using them if I were selling.PositiveProfessionalism
5/5
GoogleFrom the first introduction I found Chilterns to be extremely professional and easy to deal with. This was an emotional sale for me and at times a rollercoaster ride but I felt very safe with them as my agent and Katherine & Becky kept me calm and positive, guiding me to a successful completion. They are friendly, reassuring and the communication is excellent. Thank you all, I couldn't have done it without you all
Thank you very much for your kind review Julie. Take care. Katherine & Becky
5/5
GoogleThank you Chilterns (Thetford) for being proactive, helpful and professional.
Thank you very much for your kind review Tina.
5/5
GoogleVery friendly helpful service, listed and sold within a week. Kept us updated and were sympathetic to our needs. Appreciated them alot. 💯😊 …
Thank you so much for this wonderful review Sara. I am delighted that we were able to secure you a buyer so quickly. Best wishes to you and the family.
5/5
GoogleKatherine was so helpful in finding the perfect rental property, she made it so easy and was amazing from start to finish thank you.
Thank you very much Bruno. We are pleased to hear that Katherine has been successful in finding you a rental property. All the best!
5/5
GooglePurchased my first home through chilterns, massive thank you to kat, Becky, Joanne. What amazing service!
Thank you Kieron! We hope you enjoy your new home.
5/5
GoogleJust bought property through Chilterns in Thetford. Very helpful, professional and experienced team. Highly recommend!
Thank you Mindaugas. We hope you enjoy your new home! Wishing you all the very best.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brandon has the most, with 250 reviews rated 4.8 out of 5, followed by Thetford (14 Bridge Street) with 222.
The three Chilterns offices, by town:
Yes. In The Trusted Agent 2026 awards, Thetford won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2015.
