Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotI had an excellent experience with…
I had an excellent experience with Lorenc at Chase Buchanan Twickenham. From start to finish, he was incredibly helpful and supportive throughout the entire process of renting my flat. He went above and beyond at every stage, always taking the time to explain things clearly, answer my questions promptly, and make sure everything ran smoothly.
Yessica · 30 December 2025 · Chase Buchanan, St Margarets
Agent replied · 23 January 2026
Thank you, Yessica, for your wonderful feedback! We're thrilled to hear that Lorenc and Eleanor provided such exceptional support during your renting process. Their dedication to making things smooth and stress-free truly makes a difference. We appreciate your recommendation and look forward to assisting you again in the future!
★★★★★ 5/5
Trustpiloteasy to understand.
John · 23 December 2025 · Chase Buchanan Teddington
Agent replied · 25 January 2026
Thank you, John! We're thrilled to hear you had a positive experience. Providing clear communication and personal support is our priority. We appreciate your feedback and look forward to assisting you again!
★★★★★ 5/5
TrustpilotContinuously good service
Ellie has been great in finding me a wonderful tenant, and handling all renewals thereafter. Renewals are dealt will efficiently, and both tenant and landlord contacted in good time to prepare documents. The whole process is a breeze from the perspective of the landlord. I continue to be satisfied with Chase Buchanan's Hampton Hill office after many years with them.
Caroline · 18 December 2025 · Chase Buchanan Richmond
Agent replied · 24 December 2025
Thank you, Caroline! We’re thrilled to hear about your positive experience with Ellie and our team. Providing efficient service and a smooth process is our priority, and we appreciate your continued trust in us over the years. Looking forward to supporting you further!
★★★★★ 5/5
TrustpilotI would highly recommend Anna and Kris…
I would highly recommend Anna and Kris at Chase Buchanan Hampton Hill, they are honest and professional and went to great lengths to ensure the whole chain came together which was not easy in a tricky market.
Nicola · 18 December 2025 · Chase Buchanan Richmond
Agent replied · 24 December 2025
Thank you, Nicola! We're thrilled to hear about your positive experience with Anna and Kris. Our team is dedicated to navigating challenges and making the process smooth for our clients. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleWe’ve been extremely happy with the service provided by Sarah Lowis and Chase Buchanan. Having Sarah as our go-to person has given us exactly the continuity, support, and peace of mind we look for as landlords. …
Sean · 16 December 2025 · Chase Buchanan, St Margarets
Agent replied · 24 December 2025
Thank you, Sean! We're thrilled to hear about your positive experience with Sarah and the team. Providing exceptional service and peace of mind for our clients is our top priority. Your recommendation means a lot to us, and we look forward to continuing to support you as landlords!
★★★★★ 5/5
GoogleFrom the moment I spoke with Robyn from Lettings, I knew I was in good hands. She combines warmth and professionalism in a way that instantly puts you at ease. She’s a real asset to the team, and I can’t thank her enough for all her help!
Hannah · 15 December 2025 · Chase Buchanan Richmond
Agent replied · 14 January 2026
Thank you, Hannah! We're thrilled to hear that Robyn made such a positive impact on your experience. Her dedication to providing warm and professional service truly sets her apart. We appreciate your kind words and are here for any future needs!
★★★★★ 5/5
GoogleThanks to Robyn from Lettings, she was friendly and reassuring which was a breath of fresh air! She found us a great property that fits all our needs, she was very efficient throughout the whole process.
Joanna · 15 December 2025 · Chase Buchanan Richmond
Agent replied · 14 January 2026
We’re thrilled to hear about your positive experience with Robyn! It’s wonderful to know you found the perfect property and that she made the process enjoyable. Thank you for sharing your feedback!
★★★★★ 5/5
GoogleThank you to George Burman-James, who was an absolute pleasure to work with! From our initial meeting to quickly securing new tenants, he has been fantastic! Extremely efficient, professional, and with excellent communication throughout. Highly recommended!
Guy · 15 December 2025 · Chase Buchanan Richmond
Agent replied · 14 January 2026
We’re thrilled to hear about your positive experience with George! Our team takes pride in providing efficient and professional service, and it’s wonderful to know that we met your expectations. Thank you for your kind words and recommendation!
★★★★★ 5/5
GoogleSpecial thanks to Robyn in lettings for being so helpful, friendly and efficient. She made a real effort for us
Ben · 15 December 2025 · Chase Buchanan Richmond
Agent replied · 14 January 2026
Thanks for the fantastic feedback, Ben! We’re thrilled to hear that Robyn provided such helpful and friendly service. Our team strives to make the lettings process seamless, and it’s great to know we met your expectations!
★★★★★ 5/5
GoogleI had a great experience finding a rental property with the help of Robyn at Chase Buchanan Richmond. She is truly genuine, incredibly supportive, and made the whole process feel effortless. Thanks to her guidance and hard work, I’m now in a place that suits me perfectly. I’d happily recommend Robyn to any tenant searching in the area.
Laura · 15 December 2025 · Chase Buchanan Richmond
Agent replied · 14 January 2026
Thank you, Laura! We’re thrilled to hear about your positive experience with Robyn. It’s wonderful to know she made your rental search effortless and supportive. Your recommendation means a lot to us, and we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotService
Ellie Hind Was a great help!
Martin · 13 December 2025 · Chase Buchanan Richmond
Agent replied · 24 December 2025
Thanks for your kind words, Martin! We're thrilled to hear that Ellie provided such helpful and professional service. Your satisfaction means a lot to us, and we look forward to continuing to work with you.
★★★★★ 5/5
TrustpilotEllie Hind most helpful and…
Ellie Hind most helpful and professional. Thank you.
William · 9 December 2025 · Chase Buchanan Richmond
Agent replied · 24 December 2025
Thanks for your kind words, William! We're thrilled to hear that Ellie provided such helpful and professional service. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotVicky has been very helpful
Vicky has been very helpful and friendly helping us every step of the way
Neil · 5 December 2025 · Chase Buchanan Richmond
Agent replied · 24 December 2025
Thank you for your wonderful feedback, Neil! We're thrilled to hear that Vicky provided you with the support you needed on completion day. Our team is dedicated to making the process smooth and enjoyable for our clients. We appreciate your kind words!
★★★★★ 5/5
TrustpilotTenacious and reliable
The team at Chase Buchanan worked hard to push our sale and purchase through. They dealt well with several curve balls and a really tricky housing market with tenacity. Thank you Adele, Kris and Anna!
Liz · 4 December 2025 · Chase Buchanan Richmond
Agent replied · 24 December 2025
Thank you, Liz! We're thrilled to hear about your positive experience with our team. Adele, Kris, and Anna are dedicated to providing excellent service, and it's great to know they made a difference during your sale and purchase. We appreciate your trust in us!
★★★★★ 5/5
TrustpilotAdele was so easy to deal with and very…
Adele was so easy to deal with and very professional.
Liz · 4 December 2025 · Chase Buchanan Richmond
Agent replied · 24 December 2025
Thank you, Liz! We're thrilled to hear about your positive experience with Adele. Our team strives for excellent communication and professionalism, and it's great to see that reflected in your visit. We appreciate your kind words and support!
★★★★★ 4/5
TrustpilotDeirdre’s move
Anna, Adele and Kris were courteous, helpful and timely in their work and communications.
Deirdre · 2 December 2025 · Chase Buchanan Richmond
Agent replied · 24 December 2025
Thank you for your feedback, Deirdre! We're glad to hear that Anna, Adele, and Kris provided excellent service. We appreciate your suggestions for improving communication and will certainly take them into consideration as we strive to enhance our processes. Your insights are invaluable to us!
★★★★★ 5/5
TrustpilotProfessional, Patient & Understanding
Our property sales process proved to be a rather drawn-out affair, not because of Chase Buchanan but more due to a previous estate agents advice, which resulted in our decision to change to Chase Buchanan. If only we had appointed the Teddington team consisting of John, Rodney & Kim from the start. The team were very professional throughout, very patient and understanding of our needs. I couldn’t recommend them more, extremely approachable, knowledgeable, always took my many calls, and willing to spend time with their vendors so the suitable type of buyer viewed the property.
Blair · 27 November 2025 · Chase Buchanan Richmond
Agent replied · 24 December 2025
Thank you, Blair! We’re thrilled to hear about your positive experience with our team. Your kind words about John, Rodney, and Kim truly reflect our commitment to exceptional service. We look forward to assisting you again in the future. Best of luck with your onward move!
★★★★★ 5/5
GoogleAs a first time landlord I was extremely grateful for the calm professionalism and high level of service I received from both Sarah and Louis at CB. They were always supportive, encouraging and reliable and helped me find my way to a successful outcome.
Sally · 26 November 2025 · Chase Buchanan, St Margarets
Agent replied · 24 December 2025
Thank you, Sally! We're thrilled to hear about your positive experience with Sarah and Louis. Our team is dedicated to providing exceptional service, especially for first-time landlords. Your success is our priority, and we appreciate your trust in us. Best of luck with your new venture!
★★★★★ 5/5
GoogleMark, Mathew and Sam were brilliant help with the sale of my mums bungalow in bath and nothing was too much trouble. I highly recommend them. The service was excellent, really warming and friendly. Very professional.
Vicki
Rebecca · 23 November 2025 · Chase Buchanan Bear Flat
Agent replied · 23 December 2025
Thank you for your wonderful feedback, Rebecca! We're thrilled to hear that Mark, Mathew, and Sam provided you with excellent service during the sale. Your recommendation means a lot to us, and we’re glad you felt supported throughout the process. Looking forward to serving you again in the future!
★★★★★ 5/5
GoogleAmazing service from Louis and the team. He went above and beyond for us, and we’re very happy with our new property. Can’t wait to move in - thank you!
Jessica · 22 November 2025 · Chase Buchanan, St Margarets
Agent replied · 24 December 2025
Thank you, Jessica! We're thrilled to hear that Louis and the team exceeded your expectations. Your excitement about your new property means a lot to us. Wishing you all the best as you prepare to move in!
★★★★★ 5/5
TrustpilotProfessional and helpful.
Throughout the process of sale I received professional, helpful and efficient support from the team.
V · 18 November 2025 · Chase Buchanan, St Margarets
★★★★★ 5/5
GoogleGreat people, great service!
Leandro · 18 November 2025 · Chase Buchanan, St Margarets
Agent replied · 22 November 2025
Thank you, Leandro! We're thrilled to hear you had a positive experience with our team. Providing excellent service is our top priority, and your kind words motivate us to keep striving for the best!
★★★★★ 5/5
TrustpilotVery helpful and supportive of first time buyer
Can’t thank Adele enough for all her hard work and excellent communication throughout the whole process of buying my First property.
Samuel · 18 November 2025 · Chase Buchanan, St Margarets
★★★★★ 5/5
TrustpilotHigh Praise for Chase Buchanan’s Lettings Service in Bristol
I have nothing but praise for the service provided by Laura and Grace in the ‘Downend’ office. Whenever a tenant in any of my flats gives notice, I quickly contact Laura to find high quality replacement tenants as her track record in this area, as experienced over several years, is impressive.
John · 16 November 2025 · Chase Buchanan, St Margarets
Agent replied · 22 November 2025
Thank you, John! We're thrilled to hear about your positive experience with Laura and Grace. Their dedication to finding quality tenants truly makes a difference. We appreciate your trust in us and look forward to continuing to support you in the future!
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