Trusted Agent profile · Middlesex

Chase Buchanan estate agents in Richmond upon Thames, Richmond, Teddington and 3 more

4.7

★★★★★ Excellent

1,829 reviews across 6 offices and 3 platforms

www.chasebuchanan.co.uk

Chase Buchanan has six offices, in Richmond upon Thames, Richmond, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,338

Reviews on Google

All 6 offices

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

All 6 offices

Trustpilot logo

490

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Chase Buchanan's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Chase Buchanan office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

new tenant for our rental property in 24 hours!

Found a tenant for our 2 bedroom bungalow in Hampton in 24 hours!

Richard · 11 March 2026 · Chase Buchanan Plymouth

Agent replied · 20 March 2026

Thanks for the fantastic feedback, Richard! We're thrilled to hear you found a tenant so quickly and appreciated our communication and attention to detail. Your satisfaction is our priority, and we look forward to assisting you again in the future!

5/5

Trustpilot

Great service

Alicia is always prompt and helpful with proactive reminders and effective action.

Mike · 10 March 2026 · Chase Buchanan Plymouth

Agent replied · 20 March 2026

Thank you, Mike! We're thrilled to hear that Alicia has been so helpful and proactive. Providing excellent service is our priority, and your feedback means a lot to us. Looking forward to continuing to support you!

5/5

Trustpilot

Alicia in the Hampton Hill office…

Alicia in the Hampton Hill office responded promptly and delivered a result according to my wishes.

Ashley · 4 March 2026 · Chase Buchanan Plymouth

Agent replied · 20 March 2026

Thank you for your wonderful feedback, Ashley! We're thrilled to hear that Alicia provided prompt and effective service. We always strive to meet our clients' needs and appreciate your recognition of our team's efforts. Looking forward to assisting you again!

5/5

Trustpilot

Proactive, practical and good humoured advice

Kim was very proactive in ensuring this sale maintained momentum, and that we were always kept up to date on its progress. Her practical advice, good humour and experience was invaluable throughout the sale process.

Kirstin · 27 February 2026 · Chase Buchanan Plymouth

Agent replied · 23 October 2024

Thank you, Kirstin! We're thrilled to hear about your positive experience with Kim. Her dedication and expertise truly make a difference. We appreciate your feedback and look forward to assisting you again in the future!

5/5

Trustpilot

Extremely sensible and straightforward estate agent.

I bought a property through Kristian Fitchett at the Twickenham branch. He also showed me around other properties. He is sensible, straightforward and a pleasure to deal with. What a breath of fresh air!

Kate · 21 February 2026 · Chase Buchanan Teddington

Agent replied · 25 February 2026

Thank you, Kate, for your fantastic review! We're thrilled to hear about your positive experience with Kristian. Our team aims to provide genuine and enjoyable service, and it's great to know we hit the mark. We appreciate your support and look forward to assisting you in the future!

4/5

Trustpilot

Proactive dealing with new EICR and…

Proactive dealing with new EICR and setting up with electrician. Thanks Alicia

Andrew · 20 February 2026 · Chase Buchanan Teddington

Agent replied · 25 February 2026

Thank you for your feedback, Andrew! We're glad to hear that Alicia was proactive in assisting you with the EICR and connecting you with an electrician. Your satisfaction is important to us, and we appreciate your support!

5/5

Trustpilot

Staff were great

Staff were great. Found a series of people that wanted the place and were pretty good at comms.

Danny · 19 February 2026 · Chase Buchanan Teddington

Agent replied · 25 February 2026

Thanks for the fantastic feedback, Danny! We're thrilled to hear you had a great experience with our team and appreciated their communication. Thank you for trusting us with your property!

4/5

Trustpilot

Alicia Witts was very prompt with her…

Alicia Witts was very prompt with her replies and helpful with her advice

David · 18 February 2026 · Chase Buchanan Richmond

Agent replied · 4 June 2026

Thank you for your feedback, David! We're glad to hear that Alicia provided prompt replies and helpful advice. Your satisfaction is important to us, and we appreciate your support.

5/5

Google

Lauren from Chase Buchanan was excellent throughout the buying process. Professional, knowledgeable, and responsive, she kept everything on track and clearly explained each stage. Highly recommended.

Federico · 16 February 2026 · Chase Buchanan, St Margarets

Agent replied · 16 April 2026

Thank you for your fantastic feedback, Federico! We're thrilled to hear that Lauren provided you with excellent service during your buying process. Our team strives to make every experience smooth and informative. Your recommendation means a lot to us!

1/5

Google

Rating only, no written review.

Razvan · 16 February 2026 · Chase Buchanan, St Margarets

Agent replied · 16 April 2026

We appreciate you taking the time to leave a rating. We’re committed to improving and hope to provide a better experience in the future. Your insights are valuable to us as we work towards enhancing our services. Thank you for being part of our community.

5/5

Google

Working with Chase Buchanan for our rental has been an absolute pleasure from start to finish. They were punctual, diligent, and knowledgeable every step of the way. They did everything they could to accommodate our last minute changes and solved every problem we threw their way, promptly and in a friendly manner. Special shoutout to Pippa and Sarah, thank you both!

Dominique · 16 February 2026 · Chase Buchanan, St Margarets

Agent replied · 16 April 2026

Thank you, Dominique! We're thrilled to hear you had such a positive experience with our team. Pippa and Sarah appreciate your kind words and are always here to help. Your feedback motivates us to keep delivering exceptional service. Enjoy your rental!

5/5

Google

I had an excellent experience with Pippa. She was very flexible with a viewing time to suit my schedule and made the process of renting my flat as smooth as possible.

Robert · 16 February 2026 · Chase Buchanan, St Margarets

Agent replied · 16 April 2026

Thank you, Robert! We're thrilled to hear about your positive experience with Pippa. Flexibility and a smooth process are what we strive for, and it's great to know we met your expectations. Enjoy your new flat!

5/5

Google

Absolutely brilliant service from Anna Poghasyan at Chase Buchanan today. She turned up impeccably on time, was enthusiastic and knowledgeable, had obviously done her homework and was a joy to visit with. thanks massively Anna !

Tony · 16 February 2026 · Chase Buchanan Richmond

Agent replied · 16 April 2026

Thank you, Tony! We're thrilled to hear about your positive experience with Anna. Her dedication and enthusiasm truly shine through. We'll be sure to pass along your compliments, your satisfaction means the world to us!

5/5

Google

We are extremely grateful to Anna for helping us find our dream first home. After a few viewings, Anna quickly picked up on our taste & styles and recommended giving our, now home, a look. We of course immediately fell in love! Throughout the buying process, Anna was incredibly reassuring and proactive in chasing for regular updates - Thank You!

Luisa · 16 February 2026 · Chase Buchanan Richmond

Agent replied · 16 April 2026

Thank you, Luisa! We're thrilled to hear about your positive experience with Anna. It's wonderful to know she helped you find your dream home and provided such support throughout the process. We appreciate your feedback and wish you many happy memories in your new place!

5/5

Google

Absolutely flawless. Louis Dunn has made the whole process easy and as quick as possible. Couldn’t recommend him and Chase Buchanan enough to people.

Elias · 16 February 2026 · Chase Buchanan Richmond

Agent replied · 16 April 2026

Thanks, Elias! We're thrilled to hear you had a flawless experience with Louis. Making the process easy and quick is our goal, and your recommendation means a lot to us. We appreciate your support!

5/5

Google

Robyn made finding a rental much easier than I expected. She listened to what I needed, only suggested suitable properties, and kept me updated throughout the process. Communication was quick and clear, and she handled everything professionally from viewing to application. I’m really happy with the place I secured and would happily recommend Robyn to anyone looking for a rental.

Laura · 16 February 2026 · Chase Buchanan Richmond

Agent replied · 16 April 2026

Thank you for the fantastic feedback, Laura! We're thrilled to hear that Robyn provided such a seamless experience in your rental search. Your recommendation means a lot to us, and we're glad you're happy in your new place!

5/5

Google

Excellent service from Chase Teddington lettings team. Great communication and service. Joel was very helpful - going that extra mile to help with my parking on my moving day.l

Guy · 16 February 2026 · Chase Buchanan Teddington

Agent replied · 16 April 2026

Thank you, Guy! We're thrilled to hear you had an excellent experience with our lettings team. Joel is dedicated to providing outstanding service, and we're glad he could assist you on your moving day. Your feedback is greatly appreciated!

5/5

Google

We’ve had a great experience with Joel Banza while finding somewhere to rent, from the very beginning he’s been friendly, approachable, and generally very helpful. He’s made the entire process of moving home smooth and well managed and …

Matt · 16 February 2026 · Chase Buchanan Teddington

Agent replied · 16 April 2026

Thank you for the fantastic feedback, Matt! We're thrilled to hear about your positive experience with Joel. His dedication to providing exceptional service is truly commendable. We appreciate your recommendation and look forward to assisting you in the future!

5/5

Google

We had a great experience with Claudia at Chase Buchanan Teddington. She was professional, friendly, and very helpful throughout the whole process. Communication was always clear and quick, and she made everything easy and stress-free for us.

Anton · 16 February 2026 · Chase Buchanan Teddington

Agent replied · 16 April 2026

Thank you, Anton! We’re thrilled to hear about your great experience with Claudia. Our team strives to provide professional and friendly service, making the process as smooth as possible. Your feedback is greatly appreciated and motivates us to keep up the good work!

5/5

Google

Claudia DeAbreu did an amazing job supporting us during our moving to a new flat in Teddington.

Tiago · 16 February 2026 · Chase Buchanan Teddington

Agent replied · 16 April 2026

Thank you for your wonderful feedback, Tiago! We're thrilled to hear that Claudia provided excellent support during your move. Your satisfaction is our priority, and we hope you enjoy your new flat!

5/5

Google

Chase Buchanan have been the epitome of a 5-star service. I have recently dealt with another large letting agent who were cold and more importantly, very unhelpful throughout my tenancy. Every person I have spoken with at Chase Buchanan has …

Tara · 16 February 2026 · Chase Buchanan Teddington

Agent replied · 16 April 2026

Thank you, Tara, for your fantastic review! We're thrilled to hear you had such a positive experience with Claudia and our team. We strive to provide exceptional service, and it's great to know we made your flat-hunting journey smooth and enjoyable. Your recommendation means a lot to us!

5/5

Google

Guided through the rental process very expertly by Joel Banza. Helpful and responsive throughout. Same also goes for others I met in the team who were always on hand to deal with queries and organise the process smoothly and efficiently.

Abi · 16 February 2026 · Chase Buchanan Teddington

Agent replied · 16 April 2026

Thank you, Abi! We're thrilled to hear that Joel and the team provided you with expert guidance and support throughout your rental process. Your satisfaction is our priority, and we appreciate your kind words about our dedicated staff. Looking forward to assisting you again!

5/5

Google

This was myself and my partners first move, and I can certainly say that our time with Chase was amazing. Claudia whom took us under her wing to help search for a appropriate property for rental, was so kind and caring to us. We were both …

Matthew · 16 February 2026 · Chase Buchanan Teddington

Agent replied · 16 April 2026

Thank you, Matthew! We're thrilled to hear about your positive experience with Claudia and the team. It’s fantastic to know we could make your first move memorable. Your kind words motivate us to continue providing outstanding service. We appreciate your recommendation and wish you all the best in your new home!

5/5

Google

My partner and I were assisted by Claudia for our move and there’s nothing I could fault! She was friendly, welcoming, easy to communicate with and helped to secure us our new property! 10/10 would recommend Claudia and the Chase Buchanan Teddington team to a friend.

Kaine · 16 February 2026 · Chase Buchanan Teddington

Agent replied · 16 April 2026

Thank you, Kaine! We're thrilled to hear about your positive experience with Claudia and our team. Your recommendation means a lot to us, and we're glad we could help you find your new home. If you need anything else, don’t hesitate to reach out!

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Questions about Chase Buchanan

Which Chase Buchanan office has the most reviews?

Richmond upon Thames has the most, with 853 reviews rated 4.6 out of 5, followed by Richmond with 852.

Where are the Chase Buchanan offices?

The six Chase Buchanan offices, by town:

Has Chase Buchanan won any awards?

Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Richmond won Platinum; Chase Buchanan, Richmond upon Thames won Platinum; Chase Buchanan, Teddington won Platinum; Chase Buchanan, Isleworth won Trusted Agent.

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