Chase Buchanan reviews

★★★★★ 5/5

Trustpilot

Do not hesitate to use Chase Buchanan…

Do not hesitate to use Chase Buchanan Estate Agents. We dealt with Senior Negotiator Rakesh Jethwa, (Hillingdon) who was without a doubt outstanding from the beginning of our short journey to find a buyer for our property. Despite an early setback with an initial buyer pulling out, Rakesh quickly found someone else and got things back on track. His advice has been invaluable in navigating the tricky housing market, and I would like to thank him and the whole team at Chase Buchanan. Please do not hesitate to use their services if you wish to buy or sell.

Customer · 11 September 2026

★★★★★ 1/5

Trustpilot

AVOID. Esp the Richmond and Twickenham area manager MR M a psychotic individual

I approached this company after first returning from the states for a rental, which due to problems with banking fell through. This was entirely my fault. The second time, I found a property to rent and placed a holding deposit. The entire process was insane. Constant phone calls and emails 5 times a day, pressured exchanges and demands for the lend process to be completed. I was berated for not completing everything within TWO DAYS. Despite the letting being months ahead. They knew little about their own referencing company and contact with them. It didn’t stop. I arrived into the office to complete bond and month ahead and met with bully Mr M. He’s the area manager and honestly should not be working with the public. He aggressively walked into my space, shouting at me, laughed sarcastically when I said I’d go to the bank to transfer the £7k there and then. He questioned my integrity. Ordered me to sit in the corner. I asked him repeatedly why he was being so aggressive. He then gaslit me saying he hadn’t, denied laughing in my face, telling me I was an embarrassment to him. It was psychotic behaviour. I contacted the CEO who was calm and measured, to lodge my complaint. The company then withdrew the letting because my passport for biometric identification was a day away. Then took away the rental completely. I asked for Mr M to apologise. He simply patronised me with the classic misogyny of “I’m sorry you felt that way but your below me”. I’m a doctor of excellent standing. Avoid this company. It’s a boys club. No respect at all for their clients, unless I suspect you’re a banker with too much Confidence and too much cash. Even the Richmond lettings manager when I wrote and told him my passport had arrived, said good for you and nothing since. What a waste of two months to end up back at square one, because Myles Moloney is an aggressive bully. He doesn’t like some clients and he makes sure you know it. He is a very dark nasty piece of work. It’s a boys club. Avoid if you’re not one of them. The worst. Having spoken to friends who run prestigious estate agents in Mayfair, Chase Buchanan used biometric rules for releasing keys to me as a reason to terminate the letting. The rental was paid in full from the date of start plus 6 weeks bond. I had my biometric id TWO BUSINESS DAYS after the start of the tenancy. THEY LIED and pretended the landlord didn’t want to risk waiting 3 weeks and declined. It’s almost edging on illegality. The area manager is a bully. Short brown hair, trousers too tight and a horrible attitude. Good forbid you’re more highly educated than him. He’ll get upset. Avoid this scam company. I think they skirt the edge of legality.

Jon · 9 September 2026

★★★★★ 5/5

Trustpilot

Excellent property manager - Georgina C

Chase Buchanan have managed a property of mine in Twickenham for around 5 years. I cannot recommend Georgina enough as my property manager. She consistently demonstrates professionalism, diligence, and excellent customer service. She keeps me well informed, handles issues promptly, and takes a positive approach to property management. It is reassuring to know that my property is looked after by someone so capable and reliable. We are lucky to have her!

Jasdeep · 16 September 2026

★★★★★ 5/5

Trustpilot

Pulling out all the stops

Morgan and his team at Chase Buchanan's Richmond office did an exceptional job to get our purchase of a new home completed. Seemingly stuck in a chain of six, Morgan's communication skills and determination got the deal over the line, when solicitors and other agents seemed unable to move. He helped also in sorting out the knotty problems that could derail an agreement, with the patience and tact to negotiate compromises that satisfied everyone.

Richard · 17 August 2026

★★★★★ 5/5

Trustpilot

Georgina has been fantastic to work…

Georgina has been fantastic to work with. She is always proactive in keeping me updated and quick to resolve any issues as they arise. I particularly appreciate how she keeps on top of everything, including arranging property inspections that had completely slipped my mind. Her communication, professionalism and attention to detail give me real confidence that the property is being well looked after.

Ag · 16 September 2026

★★★★★ 5/5

Trustpilot

Morgan and the team at Chase Buchanan

Morgan and the team at Chase Buchanan, Richmond, went above and beyond in helping me sell my house. They were always attentive to my requests and worked hard to find the perfect buyers. They made what could have been a difficult and stressful situation into a genuinely positive experience. I couldn’t have asked for better service and would highly recommend them!

Cinzia · 18 August 2026

★★★★★ 5/5

Trustpilot

Professional, efficient and helpful

We have just completed on the sale of a property with Kris and Anna at Chase Buchanan in Hampton Hill. The whole process was dealt with professionally and efficiently and the property was sold within 4 months. Both Kris and Anna were really knowledgeable and helpful and ensured that everything ran smoothly, keeping us informed and updated as the sale progressed.

Debbie · 12 August 2026

★★★★★ 5/5

Google

I want to thank Robyn for helping me to find a new home . Very friendly and helpful and she will go out of her to call and check up on me to find out how I am doing in my new place. I was amazed when she called to check up on me after I moved into my new flat. I will say excellent service and that she should keep it up! 😊😊❤️ …

Mercy · 15 April 2026

★★★★★ 1/5

Trustpilot

Unfair Cleaning Claim, Successfully Challenged

Our experience with this agency during the deposit return process was extremely frustrating. They attempted to withhold part of our deposit over “non-professional cleaning,” despite the property being left clean and in good condition. There was no substantial evidence of damage or poor hygiene, just a claim that cleaning wasn’t carried out by a professional company. We disputed this formally and won, which speaks for itself. The situation felt like an attempt to impose unnecessary charges rather than a fair assessment of the property’s condition. I would strongly recommend tenants to protect themselves with photos, detailed check-out reports, and to challenge any unreasonable deductions.

Responsible · 13 February 2026

★★★★★ 5/5

Trustpilot

Breath of fresh air!

After a stressful time with unreliable and apathetic agents elsewhere, Iara was a breath of fresh air with her spritely manner and attentive service. Whilst I didn’t go with Chase this time an agent like Iara really sets the bar high for my expectations! Would highly recommend her service!

Marcos · 22 September 2026

★★★★★ 5/5

Google

I am extremely grateful to George for his exceptional dedication and unwavering support throughout my search for a rental property. From the very beginning, he was attentive, professional, and genuinely invested in helping me find the right place. His efforts went well beyond what I ever expected, he was always available to answer questions, offer guidance, and ensure every detail was handled smoothly. George’s commitment, reliability, and willingness to go the extra mile made what could have been a stressful process feel seamless and reassuring. I truly appreciate everything he did and would highly recommend him to anyone looking for outstanding service! Thank you George!

Wayne · 10 January 2026

★★★★★ 5/5

Trustpilot

Lauren was extremely friendly…

Lauren was extremely friendly professional and competent in helping me sell my flat in St Margaret’s. Always accessible and able to communicate complex situations in a simple manner. I would recommend Charles Buchanan and Lauren and a small message for Adam who again was excellent.

WORLEY · 11 September 2026

★★★★★ 5/5

Trustpilot

Sold my property with Chase Buchanan

Sold my property with Chase Buchanan, Hampton Hill. Kris handle my sale, he was helpful, very informative & kept things moving along. Even though the sale took longer than planned, Kris kept me informed along the way. Would recommend this estate agents.

Suzzanne · 8 September 2026

★★★★★ 5/5

Google

From start to finish, Robyn was an absolute star in helping me find my new home. She didn’t just send me listings, she really listened to what I was looking for and somehow managed to find places that fit perfectly. What really stood out was her communication. She was always quick to reply, kept me updated every step of the way, and explained everything clearly so I always knew what was happening. It never felt like just a transaction, she genuinely cared that I ended up somewhere I’d be happy.

Adam · 16 November 2025

★★★★★ 5/5

Trustpilot

Eve has been absolutely fantastic as…

Eve has been absolutely fantastic as our property manager. We’ve had a few fairly complicated issues with the property, including a water leak, insurance claim, repair works and subsequent plumbing problems, and she has been incredibly helpful throughout.

Marc · 22 September 2026

★★★★★ 5/5

Trustpilot

Amazing viewing

Iara was amazing with our viewing, she took the time to thoroughly explain everything we needed to know and more. It was great to visit a property with someone so knowledgeable and polite. Great asset to the team.

Giovana · 15 September 2026

★★★★★ 1/5

Google

Landlords beware. Im a tenant of a previous Chase Buchanan property. The reason for this review started back in spring 25 regarding our neighbour who was clearly dealing drugs, I asked to leave our tenancy early in order to protect the health of my pregnant girlfriend, our landlord even agreed to let us vacate early given the Richmond office found a new tenant to move in one month before our break clause. For whatever reason they refused to safe guard the health of my girlfriend and decided to make us see out the full length of the tenancy which meant we had to move out 6 weeks early and essentially pay 6 weeks double rent which corresponded with our new tenancy, even after giving them spare keys to the property so the lettings team could come and go at ease with potential viewings. We professionally cleaned the flat and left the keys inside before vacating for a final time (because we had given the Richmond office a set of spare keys previous). Fast forward 2 weeks later the day we were legally liable to vacate the property (15th September), Chase Buchanan Richmond had booked in the new tenants to move in on the same day between us legally vacating the properly and the deposit clerk conducting their inspection. After many frantic calls from Chase Buchanan on the morning of the 15th it turns out the lettings team and in particularly George Burman James had given the spare set of keys to the new tenant before we had vacated the property. Which meant the deposit clerk couldn’t inspect the property before the new tenants had moved in their belongings. How can a professional estate agency and deposit protection company conduct an honest audit of a property after a new tenant and their removal company has already entered the property? This is nothing but the work of complete cowboys. Not only does this company disregard the legitimate worries of vulnerable tenants, it also has no qualms in leaving landlords with the headache of navigating new tenancy check ins before outgoing deposit audits. The Richmond office is due an inspection from the housing ombudsman. Pictures are attached, you can clearly see the new tenants belongings on our check out audit.

James · 16 October 2025

★★★★★ 5/5

Trustpilot

Rakesh is a great asset to Chase Buchanan!

Rakesh Jethwa was more than helpful when it came to us buying a new property. He provided great insight, was very responsive, and ultimately made the whole process go as smoothly as possible. Thanks so much Rakesh!

Aaron · 11 September 2026

★★★★★ 5/5

Trustpilot

Great staff

Iara is fantastic and a real credit to Chase Buchanan. She was patient and kind when answering all our questions over the phone. Her knowledgable and considerate advice is a real testament to you guys!!

Emmanuel · 14 September 2026

★★★★★ 5/5

Google

I had an excellent experience with George as my agent. From the very beginning, he was extremely helpful, professional, and approachable. He took the time to clearly explain every step of the process and answered all my questions with patience and detail. What stood out most was his positive attitude, nothing ever felt like too much trouble, and he consistently went above and beyond to make the experience as smooth as possible. George made what could have been a stressful process feel straightforward and even enjoyable. I would highly recommend him to anyone looking for an agent who genuinely cares about their clients

Sam · 16 September 2025

★★★★★ 5/5

Trustpilot

Samantha at Chase Buchanan

Chase Buchanan were very helpful estate agents in Bath, especially compared to others I had spoken with. However, the advert for the property had the wrong council tax band, which is quite important when looking at bills etc. Despite this, Samantha was incredible helpful in the buying process for my flat. She was always available to talk through the purchase, providing any info required for the flat and would also help communicate between the sellers and myself efficiently. Emails and calls were responded too very quickly and I couldn’t have asked for a nicer estate agent to help me through the process. I would likely use them again in the future. Definitely recommend.

Harrison · 6 September 2025

★★★★★ 5/5

Google

Very strongly recommend. Daniel Johns & Anna Poghosyan at Chase Buchanan, Richmond were absolutely fantastic from start to finish. We bought with the team over 7 years ago and have now sold with them! They worked tirelessly, great at not only getting a buyer but also helping throughout the transaction. Daniel has such a winning and positive attitude. Even my dad who is a retired City property solicitor said he was impressed!

Douglas · 16 November 2025

★★★★★ 5/5

Trustpilot

Chase Buchanan - Named Individuals

I emphased in my review yesterday that Chase Buchanan as an organisation is to be commended for it's professionalism in every respect. In follow up I would particularly like to show my appreciation for several key individuals with whom I have worked over the past few years. Lorenc Denizi and Roman Oles for their outstanding efforts in sourcing new tenants for me and Eve Evans for her exemplary support in property management. No matter how complex the matter, co-ordination is always prompt, thorough and efficient. Very many thanks to you all.

Anonymous · 17 September 2026

★★★★★ 4/5

Trustpilot

Adjusting to Chase Buchanan

Previous to their take over by Chase Buchanan in November 2025, my two Northolt properties had been well managed for several years by Lawlors of Uxbridge. Although many staff left, a key and very competent member of their team, Kelly Jo Taylor joined Chase Buchanan. They are very fortunate that she chose to do so and so am I. Kelly continues to be my personal contact point in the management of my properties. This is a positive arrangement because she knows the tenants and the historical issues that inevitably arise in each & every property. The transition cannot have been easy for her but she has certainly helped to smooth the process for me as their client. Kelly acts as a bridge between myself and the other Chase Buchanan departments that get involved in the management of my properties. So far so good and I’m also by and large very satisfied with the professional services offered by Chase Buchanan themselves.

Sheila · 13 September 2026