5/5
TrustpilotJust would like to say how professional…
Just would like to say how professional and helpful Maddie ponting was, she has great work ethic a great ambassador to chase buchannon
Trusted Agent profile · Middlesex
Chase Buchanan reviews in Richmond, Richmond upon Thames, Teddington and 3 more
★★★★★
1,826 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,826 reviews on three platforms, rated 4.7 out of 5 overall.
1,338
Reviews on Google
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
487
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Chase Buchanan's six offices, most reviewed first. Each has its own page.
- Chase Buchanan Richmond20 Red Lion Street, TW9 1RW850 reviews · 422 on Google (4.9)68 in the last 90 days
- Chase Buchanan, St Margarets124 St. Margarets Road, St Margarets, TW1 2AA, TW1 2AA850 reviews · 418 on Google (4.8)52 in the last 90 days
- Chase Buchanan Teddington43 High Street, TW11 8HB765 reviews · 342 on Google (4.9)49 in the last 90 days
- Chase Buchanan Plymouth77 North Hill, Plymouth, PL4 8HB, PL4 8HB540 reviews · 97 on Google (4.4)49 in the last 90 days
- Chase Buchanan Bear Flat6 Wellsway, Bath, BA2 3AQ, BA2 3AQ488 reviews · 59 on Google (4.9)49 in the last 90 days
- Chase Buchanan Isleworth7 Odeon Parade, 480 London Road, TW7 4DE1 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Chase Buchanan office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleI had a great experience with Robyn Whitehead! She assisted me during the viewing, explained all the details thoroughly, and was extremely attentive and professional. Her help made finding the perfect place for me so much easier. Thank you so much, Robyn!
1/5
TrustpilotVery disappointing experience, would not rent through this agency again
Our tenancy was extremely stressful from the start. We were given the flat after a major leak, which had not been fully dealt with. The issues appeared to have been covered up and freshly painted over. It took most of the summer for the walls and flooring underneath to dry out and for the musty smell to go away. We even had to buy and run a dehumidifier for weeks at our own expense to help with the moisture and smell. The landlord did not help, and once the contract had been signed, we felt the agency showed very little interest in the problem. We then faced ongoing noise from the upstairs neighbours, with very poor sound insulation in the flat. Again, there was little the agency could do, and we had to remain in the 1 year fixed tenancy. After many sleepless nights, the tenancy finally came to an end. When we moved out, we were then faced with a £217.80 deduction from our deposit for decorating work that we disputed. We were responsible for the issues being claimed and provided evidence to support our position. After months of waiting, the dispute was finally decided by an independent TDS adjudicator. The adjudicator awarded the landlord only 37% of the disputed amount, meaning 63% was returned to us. For us, this was never just about the money. It was the stress of having to defend ourselves against things we did not cause, followed by months of waiting for the outcome. We took care of the property and had hoped to finish the tenancy on good terms. We tried to resolve things directly and provided substantial evidence, even an offer was sent to the landlord, but unfortunately the overall experience left us extremely disappointed. Even on our final day, the agency did not turn up to collect the flat keys because they had apparently mixed up our move-out date with the following month. We therefore had to drive to their office ourselves and drop the keys off the following day. Based on our experience, we would not rent through this agency again.
5/5
TrustpilotI am tenant in one of the property from…
I am tenant in one of the property from last 3 years , i have found them very professional & helpfull.
5/5
TrustpilotGreat customer service
Great customer service. Especially Alicia. Efficient and always on the ball 👏👏👏
5/5
TrustpilotA simple request quickly handled
A simple request, friendly and quickly handled.
5/5
TrustpilotMy experience was great…
My experience was great throughout the tenancy with Sayem first and then Sophie. Sophie has been very active in her communication with me and sorting out any issues we encountered. Moving-in and out was made convenient for me so I really appreciate that.
5/5
GoogleThe richmond letting team were very professional and knowledgeable. Would highly recommend them if you're looking for a rental!
Agent replied · 12 October 2026
Thank you, Mrs. R! We're thrilled to hear you had a great experience with our letting team. Your recommendation means a lot to us, and we're here to help anyone looking for a rental. We appreciate your support!
5/5
TrustpilotI got my apartment through Chase
I got my apartment through Chase, with the help of Sayem, and the whole process was incredibly smooth and swift. I was on a tight timeline, and Sayem was extremely helpful, responsive, and supportive throughout. Really appreciate his effort and would highly recommend his service!
4/5
TrustpilotSayem had a brilliant experience…
Sayem had a brilliant experience working with Chase buchanan agency to secure my new rental. Renting can be incredibly stressful, but they were supportive, honest, and kept me updated at every stage. He genuinely cared about finding the right fit for me. Exceptional service!"
5/5
TrustpilotGreat Service
Alicia was on the ball and picked up that our new Gas Safety Certificate was wrongly dated. It's these little things that make the difference between good service and Great service. Thank you.
Agent replied · 10 October 2026
Thank you, David! We’re thrilled to hear that Alicia made such a positive impact. Attention to detail is key for us, and your recognition means a lot. We're here to keep providing great service!
5/5
GoogleAnna looked after our property purchase. She was incredible! Always attentive and responsive. Highly recommend.
Agent replied · 12 October 2026
Thank you for your glowing review, Adam! We're thrilled to hear that Anna provided such exceptional service during your property purchase. Your recommendation means a lot to us, and we’re here to help with any future needs!
5/5
TrustpilotChase Buchanan is highly professional and efficient
Chase Buchanan has been a highly professional and trusted estate agent, as well as the manager of our flat. We have been extremely pleased with their service and would highly recommend them. In particular, Georgina Claiden, our property manager, has been exceptional. Her customer service is outstanding: she is always available, responsive, and incredibly helpful. We have greatly appreciated her professionalism and dedication throughout our experience.
Agent replied · 10 October 2026
Thank you, Dani! We're thrilled to hear about your positive experience with Georgina and the team. Your recommendation means a lot to us. We strive for excellence in service, and it’s fantastic to know we’ve met your expectations. Looking forward to continuing to support you!
5/5
TrustpilotExcellent Property Manager
Excellent Property Manager! Sophie-Jayne Ives is super responsive, efficient and always on top of things. Queries are handled immediately and any property issues are escalated and resolved quickly. 5-star service.
Agent replied · 10 October 2026
Thank you, Blessing! We're thrilled to hear about your positive experience with Sophie-Jayne. Providing efficient and responsive service is our priority, and it’s great to know that we’re meeting your expectations. We appreciate your feedback and look forward to continuing to support you!
5/5
TrustpilotMy first experience
This was my first experience dealing with Sophie, who has recently taken over the management of my property. I was very pleased with how quickly she responded to my query and took action to help with the issue. Her communication was prompt, friendly and helpful, and my first impression has been very positive. I look forward to dealing with Sophie going forward. Thank You.
Agent replied · 23 September 2026
Thank you, MJP! We're thrilled to hear about your positive experience with Sophie. Her commitment to prompt and friendly communication is what we strive for. We appreciate your feedback and look forward to continuing to support you with your property needs!
5/5
TrustpilotEve has been absolutely fantastic as…
Eve has been absolutely fantastic as our property manager. We’ve had a few fairly complicated issues with the property, including a water leak, insurance claim, repair works and subsequent plumbing problems, and she has been incredibly helpful throughout. Her communication is excellent, she’s responsive, keeps me updated, follows things up when needed and is always very easy and pleasant to deal with. What I’ve particularly appreciated is that she genuinely seems to care about getting problems resolved rather than simply passing messages between people. Managing a property from a distance can be stressful when something goes wrong, but having Eve looking after things has made the whole process considerably easier. I’ve always felt that I can contact her, explain what’s happening and know that she’ll help get things moving. I genuinely can’t think of anything she could have done better. She’s a real credit to Chase Buchanan and I’m very happy to have her managing our property.
Agent replied · 23 September 2026
Thank you for your wonderful feedback, Marc! We're thrilled to hear that Eve has provided such exceptional support and care in managing your property. Your satisfaction means a lot to us, and we'll be sure to share your kind words with her. We're here to help anytime!
5/5
TrustpilotBreath of fresh air!
After a stressful time with unreliable and apathetic agents elsewhere, Iara was a breath of fresh air with her spritely manner and attentive service. Whilst I didn’t go with Chase this time an agent like Iara really sets the bar high for my expectations! Would highly recommend her service!
Agent replied · 23 September 2026
Thank you, Marcos! We're thrilled to hear about your positive experience with Iara. She truly embodies our commitment to exceptional service. We appreciate your recommendation and hope to assist you in the future!
5/5
GoogleMilda and the team at Chase Buchanan, Hampton Hill were absolutely fantastic throughout the whole process. They were professional, friendly, helpful and always quick to respond to any questions we had. We would highly recommend them to anyone looking to buy or sell a property. Thank you again for all your help!
Agent replied · 12 October 2026
Thank you, Ewelina! We're thrilled to hear about your positive experience with Milda and the team. Your recommendation means a lot to us, and we’re glad we could assist you in your property journey. If you have any more questions in the future, feel free to reach out!
5/5
GoogleOur sale/purchase was far from straight forward but if wasn't for them it would have taken twice as much or not at all. Couldn't recommend them enough!!! Thanks Anna n Dan!!!
Agent replied · 12 October 2026
Thank you, Andrea! We’re thrilled to hear that our team made your sale and purchase smoother. Your recommendation means a lot to us. If you ever need assistance again, we're here for you!
5/5
GoogleThe Chase team have been great to work with and I think that without their support and efficiency, we would never have managed to turn an old home into a let property. We thank them for motivating us in the more difficult times, for being excellent mediators when necessary and for finding someone so quickly to make the let property a new home.
Agent replied · 12 October 2026
Thank you, Tom! We're thrilled to hear that our team made such a positive impact on your journey. It's our mission to support our clients every step of the way, and we're glad you felt that support during the process. Wishing you all the best with your new let!
1/5
GoogleAdvertising properties that are not available. But they offer to call you and email you everyday with alternatives that don’t meet your criteria.
Agent replied · 12 October 2026
We’re sorry to hear about your experience, Frederick. We strive to provide accurate listings and relevant alternatives. Your feedback is important, thank you for sharing your concerns with us.
5/5
TrustpilotAppointing a managing agent takes the…
Appointing a managing agent takes the stress out of being a landlord and Georgina at Chase Buchanan certainly achieves this. Any issues are dealt with promptly and efficiently. I can rely on her to offer accurate advice relating to the latest legislation and what is fair and expected.
Agent replied · 22 September 2026
Thank you, Alison! We’re thrilled to hear about your positive experience with Georgina. Our team is dedicated to making landlord responsibilities easier, and we appreciate your trust in us to provide timely and accurate support. Your feedback means a lot!
5/5
TrustpilotVery friendly and patient team!
Very friendly and patient team! Sayem was very helpful throughout
Agent replied · 10 October 2026
Thank you for your kind words, Aastha! We're thrilled to hear that Sayem and the team provided you with friendly and helpful service. Your satisfaction means a lot to us, and we look forward to assisting you again!
5/5
TrustpilotChase Buchanan - Named Individuals
I emphased in my review yesterday that Chase Buchanan as an organisation is to be commended for it's professionalism in every respect. In follow up I would particularly like to show my appreciation for several key individuals with whom I have worked over the past few years. Lorenc Denizi and Roman Oles for their outstanding efforts in sourcing new tenants for me and Eve Evans for her exemplary support in property management. No matter how complex the matter, co-ordination is always prompt, thorough and efficient. Very many thanks to you all.
Agent replied · 22 September 2026
Thank you for your wonderful feedback! We’re thrilled to hear about your positive experiences with Lorenc, Roman, and Eve. Their dedication and professionalism truly make a difference. We appreciate your support and look forward to continuing to provide you with exceptional service!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Chase Buchanan
Which Chase Buchanan office has the most reviews?
Richmond has the most, with 850 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 850.
Where are the Chase Buchanan offices?
The six Chase Buchanan offices, by town:
- Bath and North East Somerset: 6 Wellsway, Bath, BA2 3AQ, Bath and North East Somerset, BA2 3AQ
- Isleworth: 7 Odeon Parade, 480 London Road, Isleworth, Middlesex, TW7 4DE
- Plymouth: 77 North Hill, Plymouth, PL4 8HB, PL4 8HB
- Richmond: 20 Red Lion Street, Richmond, TW9 1RW
- Richmond upon Thames: 124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA
- Teddington: 43 High Street, Teddington, TW11 8HB
Has Chase Buchanan won any awards?
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Richmond won Platinum; Chase Buchanan, Richmond upon Thames won Platinum; Chase Buchanan, Teddington won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
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