Chase Buchanan estate agents in Richmond upon Thames, Richmond, Teddington and 3 more

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Excellent service from Chase Buchanan From the initial valuation of our property through to achieving the price we wanted, the whole team at Chase Buchanan has been exceptional. Morgan, Anna and Daniel have all been incredibly professional, knowledgeable and communicative throughout the entire process. After every viewing, we received detailed feedback, which we really appreciated. We were particularly impressed with how the team personally led all the viewings and made sure that potential buyers were given accurate and helpful information about our home. Their commitment and attention to detail gave us great confidence that our property was being presented in the best possible way. We cannot recommend Chase Buchanan highly enough if you are looking to sell your property. A fantastic team who genuinely care about delivering the best possible result. Thank you, Morgan, Anna and Daniel!

Jhenni · 12 September 2026 · Chase Buchanan Richmond

★★★★★ 5/5

Google

We had been trying to sell our flat in Richmond on and off for quite some time and we finally completed this week, all thanks to Anna and Dan. They have been incredibly helpful through what has been a stressful process, but made so much more manageable thanks to them. Would highly recommend the team in Richmond, thank you for everything!

Salma · 12 September 2026 · Chase Buchanan Richmond

★★★★★ 5/5

Google

Anna has been a delight to work with. She’s knowledgeable, prompt and reliable - despite of the tricky process of buying my new flat. Thank you Anna.

Shiella · 12 September 2026 · Chase Buchanan Richmond

★★★★★ 5/5

Trustpilot

Do not hesitate to use Chase Buchanan…

Do not hesitate to use Chase Buchanan Estate Agents. We dealt with Senior Negotiator Rakesh Jethwa, (Hillingdon) who was without a doubt outstanding from the beginning of our short journey to find a buyer for our property. Despite an early setback with an initial buyer pulling out, Rakesh quickly found someone else and got things back on track. His advice has been invaluable in navigating the tricky housing market, and I would like to thank him and the whole team at Chase Buchanan. Please do not hesitate to use their services if you wish to buy or sell.

Customer · 11 September 2026 · Chase Buchanan Richmond

★★★★★ 5/5

Trustpilot

Rakesh is a great asset to Chase Buchanan!

Rakesh Jethwa was more than helpful when it came to us buying a new property. He provided great insight, was very responsive, and ultimately made the whole process go as smoothly as possible. Thanks so much Rakesh!

Aaron · 11 September 2026 · Chase Buchanan, St Margarets

★★★★★ 5/5

Trustpilot

Lauren was extremely friendly…

Lauren was extremely friendly professional and competent in helping me sell my flat in St Margaret’s. Always accessible and able to communicate complex situations in a simple manner. I would recommend Charles Buchanan and Lauren and a small message for Adam who again was excellent.

WORLEY · 11 September 2026 · Chase Buchanan, St Margarets

★★★★★ 1/5

Trustpilot

AVOID. Esp the Richmond and Twickenham area manager MR M a psychotic individual

I approached this company after first returning from the states for a rental, which due to problems with banking fell through. This was entirely my fault. The second time, I found a property to rent and placed a holding deposit. The entire process was insane. Constant phone calls and emails 5 times a day, pressured exchanges and demands for the lend process to be completed. I was berated for not completing everything within TWO DAYS. Despite the letting being months ahead. They knew little about their own referencing company and contact with them. It didn’t stop. I arrived into the office to complete bond and month ahead and met with bully Mr M. He’s the area manager and honestly should not be working with the public. He aggressively walked into my space, shouting at me, laughed sarcastically when I said I’d go to the bank to transfer the £7k there and then. He questioned my integrity. Ordered me to sit in the corner. I asked him repeatedly why he was being so aggressive. He then gaslit me saying he hadn’t, denied laughing in my face, telling me I was an embarrassment to him. It was psychotic behaviour. I contacted the CEO who was calm and measured, to lodge my complaint. The company then withdrew the letting because my passport for biometric identification was a day away. Then took away the rental completely. I asked for Mr M to apologise. He simply patronised me with the classic misogyny of “I’m sorry you felt that way but your below me”. I’m a doctor of excellent standing. Avoid this company. It’s a boys club. No respect at all for their clients, unless I suspect you’re a banker with too much Confidence and too much cash. Even the Richmond lettings manager when I wrote and told him my passport had arrived, said good for you and nothing since. What a waste of two months to end up back at square one, because Myles Moloney is an aggressive bully. He doesn’t like some clients and he makes sure you know it. He is a very dark nasty piece of work. It’s a boys club. Avoid if you’re not one of them. The worst. Having spoken to friends who run prestigious estate agents in Mayfair, Chase Buchanan used biometric rules for releasing keys to me as a reason to terminate the letting. The rental was paid in full from the date of start plus 6 weeks bond. I had my biometric id TWO BUSINESS DAYS after the start of the tenancy. THEY LIED and pretended the landlord didn’t want to risk waiting 3 weeks and declined. It’s almost edging on illegality. The area manager is a bully. Short brown hair, trousers too tight and a horrible attitude. Good forbid you’re more highly educated than him. He’ll get upset. Avoid this scam company. I think they skirt the edge of legality.

Jon · 9 September 2026 · Chase Buchanan, St Margarets

★★★★★ 5/5

Trustpilot

Sold my property with Chase Buchanan

Sold my property with Chase Buchanan, Hampton Hill. Kris handle my sale, he was helpful, very informative & kept things moving along. Even though the sale took longer than planned, Kris kept me informed along the way. Would recommend this estate agents.

Suzzanne · 8 September 2026 · Chase Buchanan, St Margarets

★★★★★ 5/5

Trustpilot

I have dealt with Kris few times over…

I have dealt with Kris few times over the years and this is my first successful purchase through Chase. Kris always responds straight away and is so easy to deal with. I will absolutely be reaching out to him again going forward.

Rose · 24 August 2026 · Chase Buchanan, St Margarets

★★★★★ 5/5

Trustpilot

Managing my letting professionally

Chase Buchanan have been managing my rental for a few years now and I have always found them to be helpful and professional in all my dealings. I rate them highly and would recommend them in the future...

A · 18 August 2026 · Chase Buchanan, St Margarets

★★★★★ 5/5

Trustpilot

Morgan and the team at Chase Buchanan

Morgan and the team at Chase Buchanan, Richmond, went above and beyond in helping me sell my house. They were always attentive to my requests and worked hard to find the perfect buyers. They made what could have been a difficult and stressful situation into a genuinely positive experience. I couldn’t have asked for better service and would highly recommend them!

Cinzia · 18 August 2026 · Chase Buchanan, St Margarets

★★★★★ 5/5

Trustpilot

Pulling out all the stops

Morgan and his team at Chase Buchanan's Richmond office did an exceptional job to get our purchase of a new home completed. Seemingly stuck in a chain of six, Morgan's communication skills and determination got the deal over the line, when solicitors and other agents seemed unable to move. He helped also in sorting out the knotty problems that could derail an agreement, with the patience and tact to negotiate compromises that satisfied everyone.

Richard · 17 August 2026 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

Louis & Tom were absolutely fantastic - we were in need of a place to rent immediately having been forced out of our home by flooding and they worked tirelessly to get us from viewing to moving in the three days. Thank you both - can't recommend Chase Buchanan highly enough!

Aled · 12 August 2026 · Chase Buchanan Richmond

★★★★★ 5/5

Google

Excellent experince end to end

Austin · 12 August 2026 · Chase Buchanan Richmond

★★★★★ 5/5

Google

After switching to Chase Buchanan from another agent, we couldn’t be happier we made the change. Dan, Anna and Morgan helped us sell our flat in Richmond, and the whole process was far quicker than we ever expected. Their communication throughout was excellent and kept us calm at every stage. Highly recommend this team if you want a smooth, stress-free sale. Thanks everyone!

Aoife · 12 August 2026 · Chase Buchanan Richmond

★★★★★ 5/5

Trustpilot

Professional, efficient and helpful

We have just completed on the sale of a property with Kris and Anna at Chase Buchanan in Hampton Hill. The whole process was dealt with professionally and efficiently and the property was sold within 4 months. Both Kris and Anna were really knowledgeable and helpful and ensured that everything ran smoothly, keeping us informed and updated as the sale progressed.

Debbie · 12 August 2026 · Chase Buchanan, St Margarets

★★★★★ 5/5

Trustpilot

Happy experience at the Hampton branch

We had an excellent experience with Kris at the Hampton office. He was knowledgeable, patient and very supportive when we moved to the area. He has been available to advise and pass local insights, even after our purchase.

Ellak · 11 August 2026 · Chase Buchanan, St Margarets

★★★★★ 5/5

Trustpilot

The Best Agency in town

We found the house we have been living for 7 years through Chase Buchanan/Richmond who is in charge of the property management at the same time. During our tenancy, all problems we had faced with, had been solved by them rapidly and properly. They had also given perfect service not only in the check-in but also in the check-out process. Thanks to them we spent 7 happy years and one day if we move back to London, we definitely work with them. Thank you for everything

Gokay · 10 August 2026 · Chase Buchanan, St Margarets

★★★★★ 5/5

Trustpilot

Long-term tenant had a great experience with CB

Was a tenant at the same flat for 20+ years, managed by CB Twickenham due to the landlord living overseas. Through several managers, the experience was always excellent. They were responsive, helpful and professional throughout.

Satisfied · 4 August 2026 · Chase Buchanan, St Margarets

★★★★★ 5/5

Trustpilot

Many thanks to Alicia for her excellent…

Many thanks to Alicia for her excellent support. She was prompt in her responses, and took a proactive, result-oriented approach. It was a pleasure working with her, and I truly appreciated her assistance.

Mehmet · 31 July 2026 · Chase Buchanan, St Margarets

★★★★★ 4/5

Trustpilot

Helpful property manager in tough situation

Had a very tough last 6 months with a property handled by Chase Buchanan with mould and damp issues. Chase Buchanan had recently taken over the property and we’re unaware of the issues it presented.

Brock · 30 July 2026 · Chase Buchanan, St Margarets

★★★★★ 5/5

Trustpilot

25 years of experience with Chase Buchanan

Chase Buchanan have looked after my property for 25 years since I moved to Australia. In that time I have had several property managers and numerous problems that needed fixing, all of which were handled with total professionalism and expediency. They have liaised seamlessly with my tenants and provided good reliable tradespeople when required. They also arranged a meeting for me to have in their offices with the building lease management team on one of my visits and were instrumental in helping solve the issues we were experiencing. I would highly recommend them to anyone looking to lease a property.

Debbie · 29 July 2026 · Chase Buchanan, St Margarets

★★★★★ 5/5

Trustpilot

Joel from Teddington was very helpful…

Joel from Teddington was very helpful and efficient, quickly sending us several options of places to rent in Teddington. He was professional and friendly to speak to and overall we had a very positive experience with this agency. Thank you!

Kate · 24 July 2026 · Chase Buchanan, St Margarets

★★★★★ 5/5

Trustpilot

Hampton staff

Hampton staff are always helpful and respond quickly

J · 24 July 2026 · Chase Buchanan, St Margarets