Trusted Agent profile · Middlesex
★★★★★
1,826 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,826 reviews on three platforms, rated 4.7 out of 5 overall.
1,338
Reviews on Google
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
487
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotEve has been excellent
Eve has been excellent, great communication and addresses any issues with our property very well.
Thank you, Caroline! We're thrilled to hear that Eve provided excellent service and effective communication. It's our goal to ensure everything runs smoothly for our clients. We appreciate your feedback!
5/5
TrustpilotWe're very happy with our manager
We're very happy with our property managed Georgina Claiden, she's always prompt and efficient thank you!
Thank you, Diana! We're thrilled to hear that you're satisfied with Georgina's management. Providing prompt and efficient service is our priority, and your feedback means a lot to us. We look forward to continuing to support you!
5/5
TrustpilotExcellent property manager - Georgina C
Chase Buchanan have managed a property of mine in Twickenham for around 5 years. I cannot recommend Georgina enough as my property manager. She consistently demonstrates professionalism, diligence, and excellent customer service. She keeps me well informed, handles issues promptly, and takes a positive approach to property management. It is reassuring to know that my property is looked after by someone so capable and reliable. We are lucky to have her!
Thank you, Jasdeep! We're thrilled to hear about your positive experience with Georgina. Her dedication to exceptional service and effective communication truly makes a difference. We appreciate your trust in us to manage your property and look forward to continuing to meet your expectations!
5/5
TrustpilotGeorgina has been fantastic to work…
Georgina has been fantastic to work with. She is always proactive in keeping me updated and quick to resolve any issues as they arise. I particularly appreciate how she keeps on top of everything, including arranging property inspections that had completely slipped my mind. Her communication, professionalism and attention to detail give me real confidence that the property is being well looked after.
Thank you for the wonderful feedback, ag! We're thrilled to hear that Georgina has been proactive and attentive in managing your property. Her dedication to communication and detail truly sets our team apart. We appreciate your trust in us to take care of everything!
5/5
TrustpilotGeorgina Claiden has been excellent…
Georgina Claiden has been excellent every step of the way! Clear and efficient communication with help and support whenever needed.
Thank you for your fantastic review! We're thrilled to hear that Georgina provided you with excellent communication and support. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!
5/5
TrustpilotA very happy client!
I’m very delighted Sophie-Jayne Ives is looking after my portfolio with Chase Buchanan. The attention to detail is second to none and I’m always confident every box is ticked. It’s such a relief to know everything is taken care of and this allows me to focus on other aspects of my portfolio. I can’t recommend Sophie and Chase Buchanan highly enough.
We are delighted to hear Sophie-Jayne's attention to detail gives you such confidence. We will pass your kind words on to her and the team.
5/5
TrustpilotGreat!
We moved for the first time recently and the whole process was super easy! Any questions we had were answered quickly and everyone was really helpful and friendly.
We are glad to hear your first move was smooth and stress-free. Thank you, Zoe, for sharing your experience with us.
5/5
TrustpilotI had such a lovely experience with…
I had such a lovely experience with Chase Buchanan. Iara helped me arrange a house valuation and she was so friendly, helpful and welcoming throughout. She made the whole process really easy and was a pleasure to speak to. Excellent customer service - thank you so much!
Thank you Cindy. We're pleased Lara made your house valuation process easy and welcoming. We'll share your kind words with her.
5/5
TrustpilotAmazing viewing
Iara was amazing with our viewing, she took the time to thoroughly explain everything we needed to know and more. It was great to visit a property with someone so knowledgeable and polite. Great asset to the team.
We are glad to hear Lara made your viewing so valuable. Her knowledge and care are a true asset to our team.
5/5
TrustpilotExcellent Service Chase Buchanan
Chloe from Chase Buchanan was efficient, concise, she was speedy in email replies. Everything I needed with ma aging our property.
Thank you, Helen. We're pleased Chloe's efficient, concise service and speedy replies met your property management needs.
5/5
TrustpilotA change of agent
I live abroad and relied on an excellent letting agent to let my UK property. They were recently acquired by Chase Buchanan and I worried that the quality of service might be affected. However my ascribed agent Chloe Knoll has proved to be every bit as efficient and helpful as my previous property manager. A result.
Thank you for your wonderful feedback. We're glad Chloe has maintained the quality of service you relied upon. A result, indeed.
5/5
TrustpilotIara is an exceptional agent, highly…
Iara is an exceptional agent, highly knowledgeable, professional, and answered all of the questions we had.
Your positive feedback about Iara is appreciated. We're pleased her knowledge and professionalism made a difference.
5/5
TrustpilotGreat staff
Iara is fantastic and a real credit to Chase Buchanan. She was patient and kind when answering all our questions over the phone. Her knowledgable and considerate advice is a real testament to you guys!!
We are overjoyed to hear this. Iara is a real credit to our team, and your kind words will be shared with her.
5/5
GoogleMorgan, Anna, Dan and the team at Chase Buchanan were supportive, efficient and hard working throughout my property sale and onward purchase. The experience was positive!
Thank you for your wonderful feedback, Helen. We're glad Morgan, Anna, Dan and the team made your sale and purchase a positive experience.
5/5
TrustpilotChloe Knoll
I have found Chloe' s interaction over the past 6 months very professional in her communication, explaining the situation and options avaliable. Once a way forward is found on the property Chloes management of the situation is prompt and often resloved in a timely manner. This is important for any property owner as they often juggling multiple things outside of property management. This is where Chloe's solution skill set is invaluable.
Thanks for sharing this. Chloe's professional communication and prompt resolution of issues are qualities we are proud to uphold at Chase Buchanan.
5/5
TrustpilotProfessional, Responsive, and Truly Helpful
The support I received from the agent was outstanding throughout the entire process. They were incredibly responsive, timely, and helpful, even during weekends and late at night. They consistently provided clear and practical advice, including on more complex and detailed matters, which made the whole experience much smoother and less stressful. I truly appreciated their professionalism, dedication, and willingness to go above and beyond to help.
Your positive feedback means a great deal. We're pleased the support felt responsive and helpful throughout. Thank you, T.I.
4/5
TrustpilotAdjusting to Chase Buchanan
Previous to their take over by Chase Buchanan in November 2025, my two Northolt properties had been well managed for several years by Lawlors of Uxbridge. Although many staff left, a key and very competent member of their team, Kelly Jo Taylor joined Chase Buchanan. They are very fortunate that she chose to do so and so am I. Kelly continues to be my personal contact point in the management of my properties. This is a positive arrangement because she knows the tenants and the historical issues that inevitably arise in each & every property. The transition cannot have been easy for her but she has certainly helped to smooth the process for me as their client. Kelly acts as a bridge between myself and the other Chase Buchanan departments that get involved in the management of my properties. So far so good and I’m also by and large very satisfied with the professional services offered by Chase Buchanan themselves.
We are pleased to hear how Kelly Jo Taylor has eased your transition and continues to serve your Northolt properties with such dedication. Thank you, Sheila.
5/5
GoogleAnna and the team at Chase Buchanan were fantastic at showing me properties and then leading my purchase to a happy completion. I felt that I was in very capable, trustworthy hands from the first meeting. They are super professional and have been available for queries after the move. Highly recommend!
Thank you, Gill! We're thrilled to hear about your positive experience with Anna and the team. Providing trustworthy service and support is our priority, and we appreciate your recommendation. Enjoy your new home!
5/5
GoogleThe Chase Buchanan team just helped us sell our house in Richmond, which had been on the market with another agent for 4 months with no luck! Dan & Anna had a buyer within a week, and we completed within 2 months of receiving the offer! Really impressed and can't recommend their team enough - they made it all so easy. Thanks guys!
Thank you for your fantastic feedback, Amelia! We're thrilled to hear that Dan and Anna made the selling process smooth and efficient for you. Your satisfaction means a lot to us, and we appreciate your recommendation. Enjoy your next chapter!
5/5
GoogleWe bought a property through Chase Buchanan's Richmond office. Their primary duty was to the sellers who had engaged them, but we were impressed by their ability to resolve problems and find compromises. Most of all, Morgan and his team pulled out all the stops to get the purchase over the line when a chain of six seemed an insurmountable obstacle.
Thank you for your fantastic review, Richard! We're thrilled to hear that Morgan and the team were able to assist you effectively during your property purchase. Navigating a complex chain can be challenging, and we're glad we could help make it a smoother experience for you.
5/5
GoogleMorgan and the team at Chase Buchanan, Richmond, went above and beyond in helping me sell my house. They were always attentive to my requests and worked hard to find the perfect buyers. They made what could have been a difficult and stressful situation into a genuinely positive experience. I couldn’t have asked for better service and would highly recommend them!
Thank you, Cinzia! We’re thrilled to hear about your positive experience with Morgan and the team. Making the selling process smooth and enjoyable is our priority, and your recommendation means the world to us. We appreciate your kind words and wish you all the best in your next chapter!
5/5
Google⭐⭐⭐⭐⭐ Excellent service from Chase Buchanan From the initial valuation of our property through to achieving the price we wanted, the whole team at Chase Buchanan has been exceptional. Morgan, Anna and Daniel have all been incredibly professional, knowledgeable and communicative throughout the entire process. After every viewing, we received detailed feedback, which we really appreciated. We were particularly impressed with how the team personally led all the viewings and made sure that potential buyers were given accurate and helpful information about our home. Their commitment and attention to detail gave us great confidence that our property was being presented in the best possible way. We cannot recommend Chase Buchanan highly enough if you are looking to sell your property. A fantastic team who genuinely care about delivering the best possible result. Thank you, Morgan, Anna and Daniel!
Thank you for your fantastic review, Jhenni! We're thrilled to hear that our team made your property sale a smooth and successful experience. Your kind words about Morgan, Anna, and Daniel truly motivate us to keep delivering exceptional service. We appreciate your recommendation and wish you all the best!
5/5
GoogleWe had been trying to sell our flat in Richmond on and off for quite some time and we finally completed this week, all thanks to Anna and Dan. They have been incredibly helpful through what has been a stressful process, but made so much more manageable thanks to them. Would highly recommend the team in Richmond, thank you for everything!
Thank you, Salma! We're thrilled to hear that Anna and Dan made your selling experience smoother. It's great to know our team could support you during this time. Your recommendation means a lot to us! If you need anything in the future, we're here to help.
5/5
GoogleAnna has been a delight to work with. She’s knowledgeable, prompt and reliable - despite of the tricky process of buying my new flat. Thank you Anna.
We’re thrilled to hear about your positive experience with Anna! Her dedication and expertise truly make a difference, especially during the challenging process of buying a new home. Thank you for sharing your feedback, and congratulations on your new flat!
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Richmond has the most, with 850 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 850.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Richmond won Platinum; Chase Buchanan, Richmond upon Thames won Platinum; Chase Buchanan, Teddington won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
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