Chase Buchanan reviews

★★★★★ 5/5

Trustpilot

Do not hesitate to use Chase Buchanan…

Do not hesitate to use Chase Buchanan Estate Agents. We dealt with Senior Negotiator Rakesh Jethwa, (Hillingdon) who was without a doubt outstanding from the beginning of our short journey to find a buyer for our property. Despite an early setback with an initial buyer pulling out, Rakesh quickly found someone else and got things back on track. His advice has been invaluable in navigating the tricky housing market, and I would like to thank him and the whole team at Chase Buchanan. Please do not hesitate to use their services if you wish to buy or sell.

Customer · 11 September 2026

★★★★★ 1/5

Trustpilot

AVOID. Esp the Richmond and Twickenham area manager MR M a psychotic individual

I approached this company after first returning from the states for a rental, which due to problems with banking fell through. This was entirely my fault. The second time, I found a property to rent and placed a holding deposit. The entire process was insane. Constant phone calls and emails 5 times a day, pressured exchanges and demands for the lend process to be completed. I was berated for not completing everything within TWO DAYS. Despite the letting being months ahead. They knew little about their own referencing company and contact with them. It didn’t stop. I arrived into the office to complete bond and month ahead and met with bully Mr M. He’s the area manager and honestly should not be working with the public. He aggressively walked into my space, shouting at me, laughed sarcastically when I said I’d go to the bank to transfer the £7k there and then. He questioned my integrity. Ordered me to sit in the corner. I asked him repeatedly why he was being so aggressive. He then gaslit me saying he hadn’t, denied laughing in my face, telling me I was an embarrassment to him. It was psychotic behaviour. I contacted the CEO who was calm and measured, to lodge my complaint. The company then withdrew the letting because my passport for biometric identification was a day away. Then took away the rental completely. I asked for Mr M to apologise. He simply patronised me with the classic misogyny of “I’m sorry you felt that way but your below me”. I’m a doctor of excellent standing. Avoid this company. It’s a boys club. No respect at all for their clients, unless I suspect you’re a banker with too much Confidence and too much cash. Even the Richmond lettings manager when I wrote and told him my passport had arrived, said good for you and nothing since. What a waste of two months to end up back at square one, because Myles Moloney is an aggressive bully. He doesn’t like some clients and he makes sure you know it. He is a very dark nasty piece of work. It’s a boys club. Avoid if you’re not one of them. The worst. Having spoken to friends who run prestigious estate agents in Mayfair, Chase Buchanan used biometric rules for releasing keys to me as a reason to terminate the letting. The rental was paid in full from the date of start plus 6 weeks bond. I had my biometric id TWO BUSINESS DAYS after the start of the tenancy. THEY LIED and pretended the landlord didn’t want to risk waiting 3 weeks and declined. It’s almost edging on illegality. The area manager is a bully. Short brown hair, trousers too tight and a horrible attitude. Good forbid you’re more highly educated than him. He’ll get upset. Avoid this scam company. I think they skirt the edge of legality.

Jon · 9 September 2026

★★★★★ 5/5

Trustpilot

Excellent property manager - Georgina C

Chase Buchanan have managed a property of mine in Twickenham for around 5 years. I cannot recommend Georgina enough as my property manager. She consistently demonstrates professionalism, diligence, and excellent customer service. She keeps me well informed, handles issues promptly, and takes a positive approach to property management. It is reassuring to know that my property is looked after by someone so capable and reliable. We are lucky to have her!

Jasdeep · 16 September 2026

★★★★★ 5/5

Trustpilot

Pulling out all the stops

Morgan and his team at Chase Buchanan's Richmond office did an exceptional job to get our purchase of a new home completed. Seemingly stuck in a chain of six, Morgan's communication skills and determination got the deal over the line, when solicitors and other agents seemed unable to move. He helped also in sorting out the knotty problems that could derail an agreement, with the patience and tact to negotiate compromises that satisfied everyone.

Richard · 17 August 2026

★★★★★ 5/5

Trustpilot

Georgina has been fantastic to work…

Georgina has been fantastic to work with. She is always proactive in keeping me updated and quick to resolve any issues as they arise. I particularly appreciate how she keeps on top of everything, including arranging property inspections that had completely slipped my mind. Her communication, professionalism and attention to detail give me real confidence that the property is being well looked after.

Ag · 16 September 2026

★★★★★ 5/5

Trustpilot

Morgan and the team at Chase Buchanan

Morgan and the team at Chase Buchanan, Richmond, went above and beyond in helping me sell my house. They were always attentive to my requests and worked hard to find the perfect buyers. They made what could have been a difficult and stressful situation into a genuinely positive experience. I couldn’t have asked for better service and would highly recommend them!

Cinzia · 18 August 2026

★★★★★ 5/5

Trustpilot

Professional, efficient and helpful

We have just completed on the sale of a property with Kris and Anna at Chase Buchanan in Hampton Hill. The whole process was dealt with professionally and efficiently and the property was sold within 4 months. Both Kris and Anna were really knowledgeable and helpful and ensured that everything ran smoothly, keeping us informed and updated as the sale progressed.

Debbie · 12 August 2026

★★★★★ 5/5

Google

Chase Buchanan took-over as Estate Agents for a rental agreement I had as a tenant. I never really had any issues with them bar one occasion. Even that was resolved within a week or two so I can’t really fault Chase Buchanan for that. But I would like to highlight the work of Joel from their Teddington branch for his efforts in a different matter. After that tenancy had ended I accidentally had a valuable package delivered to my old rental address. I contacted Chase Buchanan to see if they could help. Joel went out of his way, confirming with the new tenants that the package had been delivered there before attending the address himself, collecting the package and sending it to my new address. It arrived the next day and I can’t thank Joel enough for his efforts - definitely a credit to Chase Buchanan!

David · 16 February 2026

★★★★★ 1/5

Trustpilot

Unfair Cleaning Claim, Successfully Challenged

Our experience with this agency during the deposit return process was extremely frustrating. They attempted to withhold part of our deposit over “non-professional cleaning,” despite the property being left clean and in good condition. There was no substantial evidence of damage or poor hygiene, just a claim that cleaning wasn’t carried out by a professional company. We disputed this formally and won, which speaks for itself. The situation felt like an attempt to impose unnecessary charges rather than a fair assessment of the property’s condition. I would strongly recommend tenants to protect themselves with photos, detailed check-out reports, and to challenge any unreasonable deductions.

Responsible · 13 February 2026

★★★★★ 5/5

Trustpilot

Breath of fresh air!

After a stressful time with unreliable and apathetic agents elsewhere, Iara was a breath of fresh air with her spritely manner and attentive service. Whilst I didn’t go with Chase this time an agent like Iara really sets the bar high for my expectations! Would highly recommend her service!

Marcos · 22 September 2026

★★★★★ 5/5

Trustpilot

Lauren was extremely friendly…

Lauren was extremely friendly professional and competent in helping me sell my flat in St Margaret’s. Always accessible and able to communicate complex situations in a simple manner. I would recommend Charles Buchanan and Lauren and a small message for Adam who again was excellent.

WORLEY · 11 September 2026

★★★★★ 5/5

Trustpilot

Sold my property with Chase Buchanan

Sold my property with Chase Buchanan, Hampton Hill. Kris handle my sale, he was helpful, very informative & kept things moving along. Even though the sale took longer than planned, Kris kept me informed along the way. Would recommend this estate agents.

Suzzanne · 8 September 2026

★★★★★ 5/5

Google

Exceptional estate agents, professional, mature, and genuinely first class. Karen and her team at Chase Buchanan have been absolutely first class throughout the entire selling process. What stood out most for me was their maturity and calm professionalism, they really have a strong handle on managing difficult scenarios that can arise when selling a property. I’ve dealt with several other agents in the Teddington area over the years, and I can honestly say that Chase Buchanan have been in a league of their own. Their experience, communication, and steady approach made the whole experience easy.

Will · 5 November 2025

★★★★★ 5/5

Trustpilot

Eve has been absolutely fantastic as…

Eve has been absolutely fantastic as our property manager. We’ve had a few fairly complicated issues with the property, including a water leak, insurance claim, repair works and subsequent plumbing problems, and she has been incredibly helpful throughout.

Marc · 22 September 2026

★★★★★ 5/5

Google

Chase Buchanan were managing agents for a flat we rented out and were very good. We therefore instructed them when we wished to sell. The sale went well and they kept us informed throughout the process, keeping us calm when things seemed to be going awry (as property sales always do at some point). John, Kacey and Kim were great. Selling property a certainly stressful - I recommend this team as they do their utmost to ensure that stress is minimised. I recommend them.

Christine · 29 October 2025

★★★★★ 5/5

Google

Trust & Brilliance…In our family’s search for a new home, we have been looking at Sales and Lettings. Chase Buchanan are professional, transparent and supportive throughout the process. Joel in Lettings has been responsive and clear on our needs in finding a home - trusting him and his approach has made this difficult search simple. Rodney in sales has been brilliant and clear on how we approach our purchase by giving enough insight for us to make the decision that is right for us. Highly recommend this agency and team! Thank you Joel and Rodney!

Anil · 29 October 2025

★★★★★ 5/5

Trustpilot

Amazing viewing

Iara was amazing with our viewing, she took the time to thoroughly explain everything we needed to know and more. It was great to visit a property with someone so knowledgeable and polite. Great asset to the team.

Giovana · 15 September 2026

★★★★★ 5/5

Google

As a first-time buyer, I couldn’t have asked for a better experience with Chase and Buchanan. Kacey and John were absolutely amazing - they made me feel completely supported every step of the way. They explained everything clearly, answered all my questions with patience, and made what could have been a stressful process feel smooth and reassuring. I’m so grateful for their professionalism, kindness, and guidance. I’ll definitely be using them again in the future and would highly recommend them to anyone!

Ellie · 22 October 2025

★★★★★ 5/5

Trustpilot

Rakesh is a great asset to Chase Buchanan!

Rakesh Jethwa was more than helpful when it came to us buying a new property. He provided great insight, was very responsive, and ultimately made the whole process go as smoothly as possible. Thanks so much Rakesh!

Aaron · 11 September 2026

★★★★★ 5/5

Google

Joel was absolutely fantastic throughout the whole process. He was incredibly helpful, friendly, and professional from start to finish. Everything was handled efficiently, and he kept us well-informed at every stage. Thanks to Joel, the entire process went very smoothly and stress-free. We truly appreciated his support and would highly recommend him to anyone looking for a reliable and lovely estate agent.

Jea · 16 March 2026

★★★★★ 5/5

Trustpilot

Great staff

Iara is fantastic and a real credit to Chase Buchanan. She was patient and kind when answering all our questions over the phone. Her knowledgable and considerate advice is a real testament to you guys!!

Emmanuel · 14 September 2026

★★★★★ 5/5

Trustpilot

Chase Buchanan - Named Individuals

I emphased in my review yesterday that Chase Buchanan as an organisation is to be commended for it's professionalism in every respect. In follow up I would particularly like to show my appreciation for several key individuals with whom I have worked over the past few years. Lorenc Denizi and Roman Oles for their outstanding efforts in sourcing new tenants for me and Eve Evans for her exemplary support in property management. No matter how complex the matter, co-ordination is always prompt, thorough and efficient. Very many thanks to you all.

Anonymous · 17 September 2026

★★★★★ 4/5

Trustpilot

Adjusting to Chase Buchanan

Previous to their take over by Chase Buchanan in November 2025, my two Northolt properties had been well managed for several years by Lawlors of Uxbridge. Although many staff left, a key and very competent member of their team, Kelly Jo Taylor joined Chase Buchanan. They are very fortunate that she chose to do so and so am I. Kelly continues to be my personal contact point in the management of my properties. This is a positive arrangement because she knows the tenants and the historical issues that inevitably arise in each & every property. The transition cannot have been easy for her but she has certainly helped to smooth the process for me as their client. Kelly acts as a bridge between myself and the other Chase Buchanan departments that get involved in the management of my properties. So far so good and I’m also by and large very satisfied with the professional services offered by Chase Buchanan themselves.

Sheila · 13 September 2026

★★★★★ 5/5

Trustpilot

I used chase Buchannon west Drayton to…

I used chase Buchannon west Drayton to sell my house and senior sales negotiator Rakesh Jethwa was very helpful and professional highly recommend him he dealt with everything.

Scott · 13 September 2026