Chase Buchanan Teddington reviews

★★★★★ 5/5

Trustpilot

A good working relationship

A good working relationship between tenants and owners is based on a professional and proactive service. From the outset of our tenancy at Regatta House in Teddington, Audrey Sawyer, who acts as our property manager at Chase Buchanan, has not only provided my wife Nicole and I with a top service but has always taken immediate action on the smallest detail. She has shown a professional attitude that only comes with years of experience, making life as a tenant run smoothly. Clive

Clive · 9 April 2026

★★★★★ 5/5

Trustpilot

Very friendly and happy to help anytime

I would like to take this opportunity to thank Claudia DeAbreu so much for all her help and support during my search for a property to rent in Twickenham area.I know this time of year could be very challenging as well as tricky....Search has been quiet stressful trying to find the right property that you wanted to call home after a long day at work.And Claudia has helped a lot on making sure that I was kept alert and up to date with all the coming property for me to view and choose from.Thanks ever so much Claudia and much appreciated.Keep up the great work. Well done

Majdi · 19 November 2024

★★★★★ 5/5

Trustpilot

A brilliant result!

The team at Chase Buchanan have been superb, particularly Anna and Adele. Within 1 week of being on the market they secured 7 offers between £25,000 under asking price and £15,000 over. I’ve just exchanged at £15k over asking price. It was a complicated sale due to a private road, a restriction on the property deeds and some very specific mortgage conditions but the team at Chase Buchanan pulled out all the stops and got the sale over the line. I’m very happy and would definitely use Chase Buchanan again!

Natasha · 16 November 2024

★★★★★ 5/5

Google

People say that Real Estate is all about deals, the negotiations, the winnings and that you are in the" property business". And once in a while you come across as certain "Ayesha Uddin" and then it dawns on you that real estate is more about integrity character, honesty and that you are in a "people's business ". If all things equal we will buy from Ayesha, if all things not equal, we will still buy from Ayesha. Whilst we couldn't make a deal, she still remains the best property agent we have ever dealt with.

SHRICHITH · 28 October 2024

★★★★★ 5/5

Trustpilot

A change of agent

I live abroad and relied on an excellent letting agent to let my UK property. They were recently acquired by Chase Buchanan and I worried that the quality of service might be affected. However my ascribed agent Chloe Knoll has proved to be every bit as efficient and helpful as my previous property manager. A result.

Winnie · 14 September 2026

★★★★★ 5/5

Trustpilot

Proactive, practical and good humoured advice

Kim was very proactive in ensuring this sale maintained momentum, and that we were always kept up to date on its progress. Her practical advice, good humour and experience was invaluable throughout the sale process.

Kirstin · 27 February 2026

★★★★★ 5/5

Trustpilot

I purchased a property through Chase…

I purchased a property through Chase Buchanan. The agent was Adele Basma. Throughout the process, Adele was honest, responsive and professional. It was a pleasure to deal with her and Chase Buchanan, especially since i had just been through a bad experience with a different agency, like many others (begins with D ;( ). I would recommend Adele and Chase Buchanan whole heartedly and I will add that I would have no hesitations in using them to sell the property should that situation arise. a big thank you to Adele and team for everything.

Conor · 10 October 2024

★★★★★ 5/5

Trustpilot

Lovely professional estate agents in Hampton Hill

Chase Buchanan handled the sale of my mum's cottage in Hampton Hill over the summer. I’d moved out of the area years ago, so had no local market knowledge, hadn’t sold a house in years, so didn’t really know how to start! Anna Masters filled in all those gaps by providing valuable market insight, helping me weigh up the pros and cons of selling v renting it out and gave tips on the right time and way to market it. I was never made to feel like I was taking up too much of her time. Another bonus of using Chase Buchanan was their lettings side were able to put me in touch with handypersons who did a couple of small jobs on the house prior to marketing it, at much more reasonable rates than I'd managed to find independently.From there, Adele Basma arranged viewings and handled the sale. It's quite a unique property with communal access around the garden, which wouldn't be suitable for everyone, but I had an offer within two to three weeks. Throughout the whole process, Adele was absolutely great. Proactive, knowledgeable, very responsive and great at providing a reassuring feeling everything would be okay. She was a great conduit between the two sets of solicitors ensuring everyone was kept up to date throughout.Sometimes estate agents have a bit of a bad rep but I felt like I was working with genuinely lovely people who had both mine and the buyer’s best interests at heart. They clearly know and understand the local area and I wouldn’t hesitate to recommend them. Selling can be a stressful time and they really did a great job of making it as pain free as possible.

M · 4 October 2024

★★★★★ 5/5

Trustpilot

Alicia Witts was really helpful

Alicia Witts was really helpful, professional, and quick to respond throughout the process. She made everything smooth and stress-free. Great service from Chase Buchanan!

Rahul · 15 May 2026

★★★★★ 5/5

Trustpilot

Chase Buchanan: A Stellar Experience

I recently had the pleasure of working with Chase Buchanan to sell my property, and I couldn't be more impressed. From the very beginning, their team was professional, knowledgeable, and incredibly helpful.The initial property appraisal by Karen was spot-on, providing a realistic valuation that accurately reflected the current market conditions. Their marketing efforts were top-notch, attracting a high volume of interest and generating multiple offers quickly.The viewing process was smooth and efficient, with Chase Buchanan's agents (John especially) expertly guiding potential buyers through the property and answering all their questions. Their negotiation skills were exceptional, securing a fantastic offer that exceeded our expectations.Thanks to Chase Buchanan's dedication and expertise, my property sold in record time. I would highly recommend their services to anyone looking to buy or sell a home.

Marc · 17 September 2024

★★★★★ 5/5

Trustpilot

M experience as a Landlord from 2017 to present datedate

During the 7years that I have been a landlord I have employed Whitton and Lang and now Chase Buchanan in Exeter as agents to manage my flat. During that time they have always been extremely efficient and supportive in all apects of management. In particular Lianna Pitsakis has co ordinated and liased and managed several projects with my flat which has been extremely satisfactory and has always been extremely good with communication. I have been very appreciative of their constant support/.

Richard · 17 September 2024

★★★★★ 5/5

Trustpilot

Would use again

We used Chase Buchanan to sell our flat in East Twickenham and would choose them again. We commenced their services in April, had an offer by June, and completed in September. We chose CB over several well-known competitors and are happy we made the right choice. I found dealing them to be relaxed and far less pushy than some competitors (and a more reasonable commission to boot).Alessandro took over our listing in late April and worked hard and ultimately found some committed buyers who were great to deal with, leading to a smooth sale. I would very be happy to work with him/Chase Buchanan again! Thanks Alessandro!

Josh · 9 September 2024

★★★★★ 5/5

Google

I'm letting a property for the first time with Chase Buchanan. Joel was my first point of contact when I went into the office. He has overseen the process with most of the viewings and phone calls. Joel has been amazing, very reassuring throughout and always friendly and courteous. Everything has been dealt with efficiently and my many questions have been answered very patiently! Thanks Joel and the team.

Rachel · 5 February 2025

★★★★★ 5/5

Google

Fantastic service! Put it on the market on Monday, had tenant by Wednesday - I honestly don't think it is possible to have had a better service. I chose Chase B because they were close to the property, but also because of the kindness they showed towards me. I wasn't hassled, I felt heard, they worked at breakneck speed to find the right tenant, the best price and I honestly am slightly godsmacked at how brilliant they have been. Thank you so much Lianne and Joel. Just exceptional service.

Caitlin · 17 August 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Joel and the team at Chase Buchanan during my search for a new studio, and I couldn't be more satisfied with the service I received. Joel, as the Lettings Negotiator, was incredibly professional, and responsive, therefore, the experience was outstanding and made the whole process easy and stress-free. He took the time to understand my needs and was always available to help. Thanks to Joel and the team, I found the perfect studio. Highly recommend their services!

A · 10 August 2024

★★★★★ 5/5

Google

The team at Chase Buchanan lettings have been absolutely fantastic. Ayesha Uddin especially has gone above and beyond to keep me well informed, provide advice where needed and has been super supportive every step of the way. Having a friendly contact on the other side of the line when going through the stressful process of letting a home has been invaluable, so thank you Ayesha, Joel and team. Highly recommend!

Lisa · 8 January 2025

★★★★★ 1/5

Trustpilot

Horrible experience - Lot of miscommunication

Had a horrible experience with chase buchanan property management team. The staff behaviour was good during check in and throughout the stay of 2 years at the property. But things changed as soon as we asked them to serve the notice. There was a lot of miscommunications from the agent involved which resulted us paying extra month’s rent and bills. There were multiple occasions when the agent has reneged on the initial agreements.From my experience I can say they don’t act professionally when you are leaving and are more concerned in looking for a replacement tenant.

Deepak · 6 August 2024

★★★★★ 5/5

Google

Claudia and Joel were very professional and friendly throughout the letting process with queries resolved promptly and regular updates. A pleasure to work with and highly recommended

Ann · 16 March 2026

★★★★★ 5/5

Trustpilot

I would highly recommend Anna and Kris…

I would highly recommend Anna and Kris at Chase Buchanan Hampton Hill, they are honest and professional and went to great lengths to ensure the whole chain came together which was not easy in a tricky market.

Nicola · 18 December 2025

★★★★★ 5/5

Trustpilot

Appointing a managing agent takes the…

Appointing a managing agent takes the stress out of being a landlord and Georgina at Chase Buchanan certainly achieves this. Any issues are dealt with promptly and efficiently. I can rely on her to offer accurate advice relating to the latest legislation and what is fair and expected.

Alison · 19 September 2026

★★★★★ 5/5

Trustpilot

Fantastic Agent

Chris at Chase Buchanan has given us fantastic service from start to finish. He guided us on price point and clearly knows the market very well. 2 of the properties we gave Chris were under offer within a week of going on the market and one of them went under offer within 24 hours. Chris has always been super responsive and should we have any other properties in Exeter to sell, he will be our first call.

Simone · 21 August 2024

★★★★★ 5/5

Trustpilot

Very Efficient!

Justin was a pleasure to work with! Upon contacting Chase Buchanan, after a previous horror show with another estate agent, Justin took the time to understand our concerns and acted upon them swiftly. Upon his communication with myself and our new tenants, I found Justin and Dawn to be very courteous and also efficient. Both of them went the extra mile and I would not hesistate to work with them again!

Jay · 19 November 2024

★★★★★ 5/5

Trustpilot

Great service from Chase Buchanan

Great service from Chase Buchanan. We are very pleased that everything was accommodated on time , made the purchase of our first home easy as they explained every detail to us throughout the whole process. Exact timeline was followed and we wouldn’t change anything. Special thanks to Adele Basma as she was there for us from the beginning being truthful and fast paced. Thank you everyone for the excellent work!! Highly recommended!

Dori · 29 October 2024

★★★★★ 5/5

Google

Excellent service from Chase Teddington lettings team. Great communication and service. Joel was very helpful - going that extra mile to help with my parking on my moving day.l

Guy · 16 February 2026