Trusted Agent profile · Middlesex
★★★★★
1,826 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,826 reviews on three platforms, rated 4.7 out of 5 overall.
1,338
Reviews on Google
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
487
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery helpful once contact is established.
Dear Dan Thank you for taking the time to leave a review. I am sorry i do not recognise the name Dan Cole as a tenant in one of our properties. Would you please contact me to discuss your feedback so that i can clarify your issue . Regards Mark Ward. Dan thank you for contacting me and confirming your identity and that we have been able to resolve your issue. Regards Mark Ward
5/5
GoogleGreat advice from James and brilliant tenant finding service - highly recommended !!
Dear Ewwnice. Thank you for your kind words. I have passed over your praise to James and really appreciate you taking the time to leave feedback on my company. Please let me know if you need any assistance in the future. Kind regards Mark Ward
5/5
GoogleGreat letting agents, Mark the director is very helpful and pushes to get things done.
Dear Daniel. Thank you for your review, I'm very sorry that you feel the way you do and would like to discuss your comments. Please let me know when would be a convenient time to contact you Regards Mark Ward Dear Daniel. Thank you for revisiting your original review. I'm so glad that we have been able to address your original concerns and that you are now very happy with our service. Please do not hesitate to contact me should you have any further problems. Regards Mark Ward.
5/5
GoogleLovely friendly staff and the most reasonable letting agents i have come acrossin terms of fees
Dear Verity. Thank you very much for your review. It has been a pleasure dealing with you and i hope you are very happy in your new home. Kind Regards Mark Ward.
5/5
GoogleGreat Company, Mark the director is very helpful at resolving problems. Turnaround time was a little slow at first but in the end we have found it was down to the landlord.
Dear Ethos Festival. Thank you for taking the time to review my company. I'm sorry that you feel the way i do. Unfortunately as you have not put your actual name down i am unable to know which property/tenant you are and unable to clarify the points you have raised. Naturally if you wish to discuss your points further please do not hesitate to contact me at lettings@beresfordward.co.uk Regards Mark Ward. Dear Ethos. Thank you for clarifying who you are and I'm pleased that we have been able to resolve the issues you had and also thank you for your excellent review rating. Kind Regards Mark Ward
5/5
GoogleI used BW as a tenant, they now handle my property, the service has been excellent on both counts. Put simply, they are an excellent, prompt and professional agency that I would recommend to anyone.
Hi Brian. Thank you for your kind words. It has been a pleasure working with you as both a tenant and a landlord. I wish you all the best for the future and please do not hesitate to contact me if we can be of service in the future. Regards Mark Ward
5/5
GoogleBy far the best agency we have ever been with, any problems we had got sorted straight away and everyone at beresford ward are so friendly. I would most definitely recommend anyone to go with this agency and if we ever move again I will be going with beresford ward again.
Hi Jade, Thank you so much for your review. It is so important to us to know that our customers are happy with the service they receive. May I take this opportunity to wish you and your family a wonderful Christmas and New Year. I hope you are very happy in your new home if you ever need us again, please do not hesitate to contact us. Kind Regards Mark Ward
5/5
GoogleI am a currently serving member of the armed forces. I originally became a landlord by accident and through my job had to rent my property I became aware of Beresfordward through my father to which I placed my first property. Over the next year to 18 months the team secured me a further 3 rental property's to which they manage for me completely hassle free the drop of a email to let me know when my rents are due into my account. And the occasional maintenance issue and notifications of when my legal obligations in regards to gas certificuits and very boring stuff like that but the staff keep it easy and are a friendly bunch. Now to my colleagues currently serving or have served if you have property in and around Plymouth that you need to let at a competitive rate then I would strongly recommend the team at Beresfordward as the first point of contact I'm sure you will get the best competitive rate around. I use my own maintenance contractors to which they fully engage with no problems. Over all the team at Beresfordward are a helpful friendly bunch where nothing is to much no question to silly gives me the confidence to continue to build my port folio knowing I have a outstanding letting adgent that I trust to perform again and again. Grait job Mark pass on my thanks to your whole team. 👍
Hi John. Thank you for taking the time to leave a positive review. I will of course pass your thanks onto my team. Our aim is to make the whole process as stress free as possible and i'm glad that this has been the case with you. All the very best. Mark Ward
5/5
GoogleThese guys are absolutely fab. Can't recommend them enough! The staff have been friendly, polite, accommodating and helpful since my first contact with them. Nothing is too much trouble, James (who dealt with my rental property) was great, always replied promptly to any questions (and there were a few!) that I had prior to moving in. As for the fees, they have to be the most reasonable that I've ever come across! Everything was explained thoroughly to me and there were no hidden charges or unexpected extra costs. When I have encountered small problems with the property, they have been dealt with quickly, and Mark (director) has even taken the time to call me (which I feel is a great touch) and explain to me everything that will be happening to solve my problem. All the staff are very professional and I feel completely at ease with them. Thanks for making everything nic and stress free for me! Will be recommending you to all my friends and family :)
Dear Kirsty. Thank you so much for your kind words and for taking the time to leave a review. I have passed your comments onto my team. I hope you enjoy your home and tenancy with us. Please do not hesitate to contact me or my team should you experience any problems in the property. Thank you once again. Regards Mark Ward
5/5
GoogleMilestone were excellent throughout the whole process of buying our first home. They were very good at keeping us informed and replying in a timely manner to queries. We would recommend milestone to anyone, and Ben in particular.
5/5
The Trusted AgentGreat professional approach from Chase Buchanan
We marketed our property with Chase Buchanan in Isleworth. The whole lettings team were very professional and proactive. We would very much recommend them to any potential clients. Thank you for your efforts.
1/5
GoogleAvoid the Lettings Department. They are so desperate to steal business from other more reputable lettings agents that they identify new properties coming on the market, discover the name and address of the landlord through the Land Registry and then turn up at the landlord's private home to canvass for business. This is both a breach of the landlord's privacy and totally unethical practice in trying to steal business from another ARLA registered agent. They follow this up with letters without bothering to check if the addressee is registered with the Mail Preference Service not to receive junk mail. Prospective tenants and landlords should look elsewhere.
Hi Keith We are sorry that you feel this way. Being a forward thinking company who sources new potential business through public use portals is a practice that is common with agencies within the industry and it is not a breach of ARLA requirements. We are sincerely apologetic that your details were not picked up on the MPS check, this we have addressed directly with the individuals responsible. Our efforts to contact landlords are not to frustrate but to assist with sourcing tenants so as to reduce void periods. Regards Chase Buchanan
5/5
GoogleWe bought our new flat through Chase Buchanan St Margarets and we were very happy with the service provided by them, particularly by Seb and his team.
5/5
GoogleWe recently completed our purchase through Fidelis Estate Agents and just wanted to say how very pleased we were with the way everything was handled, from the first 'open house' through to moving day. Both Mark and Patrick responded very quickly to our (multiple) requests and soothed lots of frazzled nerves. We wouldn't hesitate to recommend them and if we ever move (which I seriously doubt!) would definitely look to sell through them.
5/5
GoogleAs a recent tenant, I can highly recommend BW. Highly responsive to any property related issues raised and always courteous. Thanks to James & the team for the support over the past couple of years.
Hi Chris. Thank you for taking the time to review our service. I have passed on your thanks to James and the team. I wish you all the best for the future and please do get back in contact if we can help you again. Regards Mark Ward
5/5
GoogleFirst class,from start to finish.Mine was a difficult sale,Ben was very professional ,kept me totally informed and was constant in chasing and bringing sale to completion.most pro active agents ,very supportive,highly recommend. Kathie Duval
1/5
GoogleThese dreadful agents, didn't show up for arranged viewings, then I lost a property on the day of exchange to another Chase Bucanon client who was being looked after by another negotiator in the same office. Should be struck off!! Didn't even call to say sorry! Rude and incompetent at best. Avoid
5/5
GoogleHighly recommended!! Rented with these guys for 2 1/2 years, never had a problem. If any issues arised in the flat it was delt with quickly and professionally. Thanks
Hi lee. My apologies for not responding quicker. Thank you for your kind words it was a pleasure having you as a tenant. I wish you well for the future.kind regards. Mark ward.
5/5
GoogleThis is an excellent letting agency. They combine a professional and responsive service with a friendly and personable approach. I have used them for the last 6 years and cannot speak highly enough of them.
Dear Tim, Thank you for your kind words. Its great to hear positive feedback , naturally if we can be of further help, please do not hesitate to call. Regards Mark Ward
5/5
Googlegreat service to a landlord. Got my house on the market, found a tenant and managed the process from start to finish. When my first tenant put in notice to leave, a new tenant was found within a couple of weeks and all checks completed ready to move in!. very pleased with the family structure of the firm, they clearly have a passion to ensure fair treatment of both tenant and landlord, and have a wealth of experience in managing these relationships.
Hi Ryan thank you for your kind words. It's great to know the guys in the office are doing a good job and that you are happy with the service. Please let me know if there is anything else we can do for you in the future. Kind regards Mark ward.
5/5
GoogleGreat letting agents. I let from them once & then when the landlords had to unexpectedly sell they found me an even better property for my family & I when we were expecting our third child. We moved on a Monday & our baby girl was born on the Wednesday...Just in time!!!! Mark & the team were all very helpful throughout the whole process & I would recommend them over & over again!!
Matt what can I say it has been a pleasure having you as a tenant. Thank you for your kind words. It goes without saying that these reviews are so important and it means a lot that you have taken time out to give us a review. Naturally if we can be of any further service in the future, please do not hesitate to call. Kind regards. Mark ward.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Richmond has the most, with 850 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 850.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Richmond won Platinum; Chase Buchanan, Richmond upon Thames won Platinum; Chase Buchanan, Teddington won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
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