Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotExtremely Disappointing End of Tenancy Experience with Chase Buchanan
After our tenancy experience, I would strongly advise tenants to proceed with caution when dealing with Chase Buchanan.
Theje · 22 May 2026 · Chase Buchanan Plymouth
Agent replied · 23 June 2026
We're sorry to hear about your experience, Theje. Your feedback is important to us, and we strive to improve our tenant support and communication. We take such matters seriously and will review your concerns to ensure better outcomes in the future. Thank you for sharing your thoughts.
★★★★★ 5/5
TrustpilotRobyn Bell was so responsive to my…
Robyn Bell was so responsive to my requests and made the decision to ren the property very easy. She also sorted out any issues after decision to rent. Thanks Robyn
Paul · 21 May 2026 · Chase Buchanan Plymouth
Agent replied · 23 June 2026
Thank you for your fantastic feedback, Paul! We're thrilled to hear Robyn provided such excellent support throughout your rental process. Our team is dedicated to making everything as seamless as possible. We appreciate your kind words and look forward to serving you again!
★★★★★ 5/5
TrustpilotThe ChaChase Buchanan - Twickengam.se Buchanan team was always…
The Chase Buchanan team was always efficient and friendly. I am happy to recommend them.
Deborah · 21 May 2026 · Chase Buchanan Plymouth
Agent replied · 23 June 2026
Thank you, Deborah! We're thrilled to hear you had such a positive experience with our team. Your recommendation means a lot to us, and we look forward to continuing to provide efficient and friendly service.
★★★★★ 5/5
TrustpilotHighly efficient communication
Highly efficient communication. Prompt and to the point with a clear understanding of queries
Siddharth · 19 May 2026 · Chase Buchanan, St Margarets
Agent replied · 25 May 2026
Thank you for your fantastic feedback, Siddharth! We're thrilled to hear that you found our communication efficient and clear. Your satisfaction is our priority, and we look forward to continuing to meet your needs!
★★★★★ 5/5
TrustpilotAlicia Witts was really helpful
Alicia Witts was really helpful, professional, and quick to respond throughout the process. She made everything smooth and stress-free. Great service from Chase Buchanan!
Rahul · 15 May 2026 · Chase Buchanan, St Margarets
Agent replied · 25 May 2026
Thank you, Rahul! We're thrilled to hear about your positive experience with Alicia. Our team strives to provide smooth and stress-free service, and it’s great to know we hit the mark. We appreciate your kind words and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleAnna Poghosyan is very helpful and professional.
She has made my house purchase experience a pleasant one.
Janine · 12 May 2026 · Chase Buchanan Richmond
Agent replied · 12 October 2026
Thank you for your kind words, Janine! We're thrilled to hear that Anna made your house purchase experience enjoyable. We strive to provide excellent service, and it's great to know we succeeded. Enjoy your new home!
★★★★★ 5/5
GoogleDan John's came around to value my home. Very professional and great to deal with. I've known Chase Buchanan for many years and they always come out tops. Thank you
Charmaine · 12 May 2026 · Chase Buchanan Richmond
Agent replied · 12 October 2026
Thank you, Charmaine! We're thrilled to hear about your positive experience with Dan John's valuation. It's great to know that we've consistently met your expectations over the years. Your support means a lot to us!
★★★★★ 5/5
GoogleI had an outstanding experience with Tom at Chase Buchanan, Richmond when searching for a flat to rent. He was highly professional, moved quickly to secure everything, and was incredibly kind and understanding during a stressful time. His efficiency and genuine care made the whole process smooth - I highly recommend him.
Myriam · 12 May 2026 · Chase Buchanan Richmond
Agent replied · 12 October 2026
Thank you, Myriam! We're thrilled to hear about your positive experience with Tom. Our team always strives to make the renting process as smooth as possible, and it's great to know Tom's professionalism and support made a difference for you. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotGreat Estate Agents!
Chase Buchanan have been great estate agents for my rental property. They are efficient at managing tenant queries and have always responded quickly to my emails, making it easier for me whilst I was renting my property out and living abroad. I have worked closely with Audrey and she has always been friendly, proactive and helpful.
RAW · 11 May 2026 · Chase Buchanan, St Margarets
Agent replied · 25 May 2026
Thank you for your wonderful feedback, RAW! We’re thrilled to hear about your positive experience with our team, especially Audrey. We strive to provide efficient support for our clients, and it's great to know we made a difference for you. Wishing you all the best!
★★★★★ 1/5
TrustpilotAvoid Chase Buchanan, Predatory deposit practices
Be extremely careful when ending a tenancy with this agency. They attempted to withhold nearly £300 of my deposit for "cleaning fees" and "rent arrears" that were completely unjustified. I was forced to go through a full TDS adjudication to get my money back.
David · 5 May 2026 · Chase Buchanan Teddington
★★★★★ 5/5
TrustpilotAudrey Sawyer reference for 23 Castle Road lettings.
Hello Chase Buchanan, Audrey.
David · 29 April 2026 · Chase Buchanan, St Margarets
Agent replied · 25 May 2026
Thank you, David, for your wonderful feedback! We're thrilled to hear about your positive experience with Audrey and the team. Your trust over the years means a lot to us, and we’re glad to have been able to support you and your family. Wishing you all the best!
★★★★★ 5/5
TrustpilotExceptional service and property management
We have been with Chase Buchanan for over 4 years with them acting as our managing agent.
William · 23 April 2026 · Chase Buchanan, St Margarets
Agent replied · 25 May 2026
Thank you, William! We truly appreciate your kind words and are thrilled to hear about your positive experience over the past four years. Georgina and the entire team are dedicated to providing exceptional service, and it's wonderful to know we've met your expectations. Thanks for recommending us!
★★★★★ 5/5
TrustpilotGreat local Esate Agent and property management company.
I’ve been using Chase Buchanan to Manage two properties for me for the last year and I’ve been very pleased with the services. I had been self managing my properties for the last ten years but after a horrible and stressful experience with a tenant who stopped paying their rent and with all the new legislation it has been such a relief to turn over the management to a dedicated team with all the right experience and qualifications. Although additional fees have been offset by Chase getting a good rental income on both properties and the money spent has been well worth it for peace of mind.
Julia · 15 April 2026 · Chase Buchanan, St Margarets
Agent replied · 25 May 2026
Thank you for your fantastic review, Julia! We're thrilled to hear that our team has made property management a breeze for you. Georgina and Ashley appreciate your kind words. Your recommendation means a lot to us, and we look forward to continuing to support you!
★★★★★ 5/5
GoogleI want to thank Robyn for helping me to find a new home . Very friendly and helpful and she will go out of her to call and check up on me to find out how I am doing in my new place. I was amazed when she called to check up on me after I moved into my new flat. I will say excellent service and that she should keep it up! 😊😊❤️ …
Mercy · 15 April 2026 · Chase Buchanan Richmond
Agent replied · 16 April 2026
Thank you, Mercy! We're thrilled to hear about your positive experience with Robyn. Our team truly values building lasting relationships with our clients. Your kind words inspire us to keep delivering excellent service. Enjoy your new home, and we’re here if you need anything in the future!
★★★★★ 4/5
TrustpilotI rent out a property in Twickenham…
I rent out a property in Twickenham managed by the local office of Chase Buchanan. Their management service is very good, with regular communication on the status of the let and a fair representation of the landlord's and tenant's interests. Georgina and her colleagues do a great job and I would recommend Chase Buchanan Twickenham to anyone needing estate agent services in the area.
Neil · 14 April 2026 · Chase Buchanan Richmond
Agent replied · 24 August 2024
Thank you for your positive feedback, Neil! We're glad to hear that you’re satisfied with our management services and the communication from Georgina and the team. Your recommendation means a lot to us. If you have any other insights or suggestions, we’d love to hear them!
★★★★★ 5/5
TrustpilotProactive friendly service
It's a pleasure to work with Georgina Claiden. She always responds to me on a prompt basis. Georgina's feedback is proactive and informative. I appreciate her friendly service.
Mike · 13 April 2026 · Chase Buchanan, St Margarets
Agent replied · 25 May 2026
Thank you, Mike! We're thrilled to hear about your positive experience with Georgina. Her dedication to providing prompt and informative service truly sets us apart. We appreciate your kind words and look forward to continuing to assist you!
★★★★★ 5/5
TrustpilotReview
MB · 13 April 2026 · Chase Buchanan Plymouth
Agent replied · 27 May 2026
Thank you, MB, for your fantastic review! We're thrilled to hear about your positive experience with Audrey. Her dedication and expertise truly make a difference in property management. We appreciate your trust in us and look forward to continuing to support you and your tenants!
★★★★★ 5/5
GoogleTom was 10/10, simple to deal with. No nonsense or sharp practices just simple and easy to deal with.
Andrew · 11 April 2026 · Chase Buchanan Richmond
Agent replied · 16 April 2026
Thank you for the wonderful feedback, Andrew! We're thrilled to hear that Tom made your experience seamless and straightforward. Our team strives for professionalism and clarity, so it’s great to know we hit the mark. We appreciate your support and look forward to assisting you again!
★★★★★ 5/5
TrustpilotRental negotiations.
Ms Alicia Witts was very prompt and helpful interacting between myself and a tenant regarding a lease renewal and rent review. A very good experience for my early contacts with Chase Buchanan, formerly an R.Whitley
Roy · 10 April 2026 · Chase Buchanan, St Margarets
Agent replied · 25 May 2026
Thank you, Roy! We’re thrilled to hear about your positive experience with Alicia. Providing prompt and helpful service is our priority, and it’s great to know we’ve made a good impression during your transition. We look forward to continuing to assist you!
★★★★★ 5/5
TrustpilotGreat service
I very much recommend Audrey and the estate management team at Chase They have been great to work with, very responsive and helpful with any issues. The personable approach makes all the difference. Excellent service!
Antony · 10 April 2026 · Chase Buchanan, St Margarets
Agent replied · 25 May 2026
Thank you, Antony! We're thrilled to hear you had such a positive experience with Audrey and our estate management team. Your kind words about our responsive and personable service mean a lot to us. We appreciate your recommendation and look forward to assisting you again!
★★★★★ 5/5
GoogleMorgan did an excellent job in navigating the purchase of our dream home in Kew. Despite some difficult setbacks during the process, he consistently maintained a professional and diligent presence throughout, proactively finding solutions to get the contract closed! Would highly recommend!
Nik · 10 April 2026 · Chase Buchanan Richmond
Agent replied · 16 April 2026
Thank you, Nik! We're thrilled to hear about your positive experience with Morgan. Navigating the home buying process can be challenging, and it's great to know he was there every step of the way. Your recommendation means a lot to us! Enjoy your dream home!
★★★★★ 5/5
GoogleI was extremely fortunate and very lucky to have the truly wonderful Lauren Waters from Chase Buchanan St Margaret's branch lead the sale of my flat. In a difficult market, she persevered , unwavering, and got my sale over the line. I never lost faith in her and she never lost faith in my sale. Lauren gets 5 stars from me, she's highly professional, dedicated, hard working and she was even right when I was wrong ;) Thank you x Dan.
Daniel · 9 April 2026 · Chase Buchanan, St Margarets
Agent replied · 16 April 2026
Thank you, Daniel! We're thrilled to hear about your positive experience with Lauren. Her dedication and professionalism truly shine in challenging markets. Your trust in her and our team means a lot. Congratulations on your sale!
★★★★★ 5/5
TrustpilotA good working relationship
A good working relationship between tenants and owners is based on a professional and proactive service. From the outset of our tenancy at Regatta House in Teddington, Audrey Sawyer, who acts as our property manager at Chase Buchanan, has not only provided my wife Nicole and I with a top service but has always taken immediate action on the smallest detail. She has shown a professional attitude that only comes with years of experience, making life as a tenant run smoothly. Clive
Clive · 9 April 2026 · Chase Buchanan Plymouth
Agent replied · 27 May 2026
Thank you, Clive & Nicole! We're thrilled to hear about your positive experience with Audrey. Providing proactive and professional service is our priority, and it’s great to know that you feel well taken care of. We appreciate your feedback and look forward to continuing to support you!
★★★★★ 5/5
TrustpilotExcellent Support Throughout the Renewal
I had a very positive experience working with Alicia Witts during the renewal of my tenancy agreement. She was professional, efficient, and highly responsive throughout the entire process.
Igor · 9 April 2026 · Chase Buchanan, St Margarets
Agent replied · 25 May 2026
Thank you, Igor, for your fantastic feedback! We're thrilled to hear about your positive experience with Alicia. Her dedication to providing clear and efficient support is truly commendable. We appreciate your recommendation and look forward to assisting you in the future!
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