Trusted Agent profile · Middlesex
★★★★★
1,826 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,826 reviews on three platforms, rated 4.7 out of 5 overall.
1,338
Reviews on Google
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
487
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe just rent a property via Chase Buchanan. Pippa and her colleagues were very nice and helpful, and their response was always swift. They helped making the process smooth and clear, I highly recommend them.
Thank you, Rossana! We're thrilled to hear that Pippa and the team provided you with such a positive experience. Your recommendation means a lot to us, and we're glad we could make the renting process smooth for you!
5/5
TrustpilotExcellent experience all round
Excellent experience all round, communication was clear throughout and I felt informed at every stage. Michael in particular was super helpful, really committed to the process and took the stress out of the situation. Made me feel very at ease the whole time!! Provided helpful advice when speaking to him.
Thank you, Erin! We're thrilled to hear about your excellent experience and how Michael made the process stress-free for you. Clear communication and support are our priorities, and it’s great to know we delivered. We appreciate your feedback and look forward to assisting you again!
5/5
TrustpilotChase Buchanan have managed my property…
Chase Buchanan have managed my property portfolio for the last 26 years and have been excellent.
Thank you, Aspy! We’re thrilled to hear about your positive experience with Audrey and her exceptional property management skills. It's great to know that she has provided you with confidence and peace of mind over the years. We appreciate your loyalty and support!
5/5
TrustpilotAs Landlords we have excellent service…
As Landlords we have excellent service from Chase Buchanan and especially the property manager Audrey Sawyer.
Thank you for your fantastic review, Mrs. Marlow! We're thrilled to hear about your positive experience with Audrey. Our team is dedicated to providing excellent service, and it's wonderful to know that her communication and efficiency have made a difference for you and your tenants.
5/5
TrustpilotWhen we changed management companies…
When we changed management companies Audrey and her team made the transition very easy and stress free.
Thank you for your fantastic feedback, Lisa! We're thrilled to hear that Audrey and the team made your transition smooth and stress-free. We’re committed to providing excellent service, and it’s great to know that you feel supported. Your satisfaction means a lot to us!
5/5
GoogleThank you Robyn for helping us in process of getting the flat, very professional and super helpful 💥 …
We’re thrilled to hear about your positive experience, Valerio! It’s great to know Robyn made the process smooth and professional for you. Your satisfaction is our priority, and we appreciate your kind words!
5/5
GoogleHad a great experience with Chase and Buchanan Robyn was really helpful and hands-on with any questions
Thanks for the fantastic review, Rachael! We're thrilled to hear that Robyn provided you with such helpful support. Your positive experience means a lot to us, and we look forward to assisting you again in the future!
5/5
GoogleGreat lettings agents. Claudia and Joel are particularly good to work with, going above and beyond when needed.
Thank you, Rosvita! We're thrilled to hear you had a fantastic experience with Claudia and Joel. Our team always strives to provide exceptional service, and it's wonderful to know their efforts made a difference for you. We appreciate your feedback!
5/5
GoogleExcellent service Really have enjoyed working closely with Claudia. She’s so proactive, friendly and understanding , She was able to find me a really good tenant in a timely manner. Really appreciate all her patience with setting up the tenancy agreement contract and making sure that payments were set up in the account properly Really pleased with this service, thank you so much
Thank you, Bhupinder! We're thrilled to hear about your positive experience with Claudia. Her proactive and friendly approach truly makes a difference. We appreciate your feedback and are glad we could help you find a great tenant. Looking forward to assisting you again in the future!
5/5
GoogleWe had a lovely experience through the whole rental process, Ayesha was so helpful! Thank you!
Thank you, Gabrielle! We're thrilled to hear you had a lovely experience with Ayesha during your rental process. We appreciate your kind words and look forward to assisting you again in the future!
5/5
GoogleWe recently viewed a property with Ayesha Uddin and had a wonderful experience. She was very kind, attentive, and answered all of our questions. She was helpful without being pushy, and made the whole process easy and pleasant. We would definitely recommend her!
Thank you, Vivien! We're thrilled to hear about your positive experience with Ayesha. Providing excellent service is our priority, and it’s great to know she made the process enjoyable for you. We appreciate your recommendation and look forward to helping you in the future!
5/5
GooglePippa, Eleanor and the team made our move smooth and painless. Very helpful with all of our questions too. Thank you
We’re thrilled to hear that Pippa, Eleanor, and the team made your move smooth and painless, Matt! Your positive feedback means a lot to us, and we’re always here to help with any questions. Enjoy your new place!
5/5
GoogleAll the experience working with Chase Buchanan has been very good. They’ve made the process of renting a new house easy and not stressful. You don’t have to worry about unwanted surprises. Pippa has been very helpful and kind answering all our questions. Choosing Chase Buchanan has given us the tranquility that everything is going to work perfectly.
Thank you, Clara! We're thrilled to hear that your experience was smooth and stress-free. Pippa will be delighted to know her support made a positive impact. We strive to provide peace of mind throughout the renting process and appreciate your feedback!
5/5
GoogleOur experience with Chase Buchanan was genuinely positive from beginning to end. I’d particularly like to thank Pippa. Her responsiveness and consistent follow-up made a real difference to us. She was always quick to reply, clear in her communication, and incredibly helpful whenever we had questions or needed reassurance. Throughout the process, we felt that she truly cared about making things work smoothly for us, which gave us a great deal of confidence and peace of mind.
Thank you, Sevde! We’re thrilled to hear about your positive experience with Pippa. Our team strives for clear communication and support throughout the process, and it’s wonderful to know that Pippa made a difference for you. Your confidence means a lot to us!
5/5
GoogleGreat overall, and I also recommend Robyn for her customer service
Thank you, Paul! We're thrilled to hear you had a great experience. Robyn is indeed a star, and we appreciate your recommendation. Your satisfaction means a lot to us!
5/5
GoogleI highly recommend Chase Buchanan in Richmond, I have been looking for a rental property for a while but as soon as I registered with them, they showed me a great variety of options and found the one for me! Thanks Robyn for keeping me updated on the market and helping me throughout the process.
Thank you for the fantastic review, Victoria! We're thrilled to hear you had a positive experience with Robyn and found the perfect rental. Your recommendation means a lot to us, and we look forward to helping you again in the future!
5/5
GoogleJoel was super helpful and made renting with Chase Buchanan an easy and stress free experience!
We’re thrilled to hear that your renting experience was easy and stress-free, Rowena! Joel truly goes above and beyond for our clients. Thank you for your kind words and for choosing us!
5/5
GoogleJoel was absolutely fantastic throughout the whole process. He was incredibly helpful, friendly, and professional from start to finish. Everything was handled efficiently, and he kept us well-informed at every stage. Thanks to Joel, the entire process went very smoothly and stress-free. We truly appreciated his support and would highly recommend him to anyone looking for a reliable and lovely estate agent.
Thank you, Jea! We're thrilled to hear about your positive experience with Joel. His dedication to providing excellent service is truly commendable. We appreciate your recommendation and look forward to assisting you again in the future!
5/5
GoogleRating only, no written review.
We appreciate your 5-star rating, Zsófia! Your support means a lot to us, and we're glad to know you had a great experience.
5/5
GoogleHad a really great customer experience with Joel Banza for my move. He was very approachable, knowledgeable and always on hand to answer any queries I had. Thank you again to Joel for making this process such a smooth one. Moved into my new place today and I'm very happy. 5 stars!
Thank you, Amy! We're thrilled to hear about your positive experience with Joel. Our team strives to make the moving process as smooth as possible, and it’s great to know we succeeded. Enjoy your new place!
5/5
GoogleClaudia and Joel were very professional and friendly throughout the letting process with queries resolved promptly and regular updates. A pleasure to work with and highly recommended
Thank you, Ann, for your fantastic feedback! We're thrilled to hear that Claudia and Joel provided you with a professional and friendly experience. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
5/5
Trustpilotnew tenant for our rental property in 24 hours!
Found a tenant for our 2 bedroom bungalow in Hampton in 24 hours!
Thanks for the fantastic feedback, Richard! We're thrilled to hear you found a tenant so quickly and appreciated our communication and attention to detail. Your satisfaction is our priority, and we look forward to assisting you again in the future!
5/5
TrustpilotGreat service
Alicia is always prompt and helpful with proactive reminders and effective action.
Thank you, Mike! We're thrilled to hear that Alicia has been so helpful and proactive. Providing excellent service is our priority, and your feedback means a lot to us. Looking forward to continuing to support you!
5/5
TrustpilotAlicia in the Hampton Hill office…
Alicia in the Hampton Hill office responded promptly and delivered a result according to my wishes.
Thank you for your wonderful feedback, Ashley! We're thrilled to hear that Alicia provided prompt and effective service. We always strive to meet our clients' needs and appreciate your recognition of our team's efforts. Looking forward to assisting you again!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Richmond has the most, with 850 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 850.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Richmond won Platinum; Chase Buchanan, Richmond upon Thames won Platinum; Chase Buchanan, Teddington won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
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