Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleHad a great experience with Chase Buchanan - particularly with Claudia DeAbreu. From the start, she was super helpful and approachable, also very responsive. The entire process from viewing the place to securing it was easy in large part thanks to how easy it was to work on that with her. Thank you!!!
Charlotte · 16 February 2026 · Chase Buchanan Teddington
Agent replied · 16 April 2026
Thank you, Charlotte! We’re thrilled to hear about your positive experience with Claudia. We strive to make the process as smooth as possible, and it’s great to know she was able to assist you effectively. Enjoy your new place!
★★★★★ 5/5
GoogleI've been very happy with my dealings with Chase Buchanan thus far. Fast action, clear communication
Doran · 16 February 2026 · Chase Buchanan Teddington
Agent replied · 16 April 2026
Thank you for your fantastic feedback, Doran Vineyards! We're thrilled to hear that you appreciate our fast action and clear communication. Your satisfaction is our priority, and we look forward to continuing to provide excellent service.
★★★★★ 1/5
TrustpilotUnfair Cleaning Claim, Successfully Challenged
Our experience with this agency during the deposit return process was extremely frustrating. They attempted to withhold part of our deposit over “non-professional cleaning,” despite the property being left clean and in good condition. There was no substantial evidence of damage or poor hygiene, just a claim that cleaning wasn’t carried out by a professional company. We disputed this formally and won, which speaks for itself. The situation felt like an attempt to impose unnecessary charges rather than a fair assessment of the property’s condition. I would strongly recommend tenants to protect themselves with photos, detailed check-out reports, and to challenge any unreasonable deductions.
Responsible · 13 February 2026 · Chase Buchanan Teddington
Agent replied · 25 February 2026
We appreciate your feedback and are sorry to hear about your experience. We strive for transparency and fairness in all transactions. Your insights are valuable, and we are sorry that you needed to raise a dispute to reach the right outcome. Your comments and experience will be used to ensure we improve moving forward, thank you for sharing.
★★★★★ 5/5
TrustpilotEllie ensured a seamless renewal
Rating only, no written review.
Helen · 12 February 2026 · Chase Buchanan Teddington
Agent replied · 25 February 2026
Thank you, Helen! We're thrilled to hear that Ellie made your renewal process seamless. Our team is dedicated to providing excellent service, and your feedback means a lot to us. Looking forward to assisting you again!
★★★★★ 5/5
TrustpilotWe was happy to work with Adele Basma…
We was happy to work with Adele Basma which is very nice and very helpful lady very responsive was a pleasure working with her
Stelica · 10 February 2026 · Chase Buchanan Teddington
Agent replied · 25 February 2026
Thank you, Stelica! We're thrilled to hear about your positive experience with Adele. Our team always strives to provide helpful and responsive service. We appreciate your kind words and look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotExcellent Professional service
The service was excellent and very professional. The team knew their local market and efficiently found an ideal tenant. They undertook the referencing and all administration professionally, keeping me fully informed at all stages. Thoroughly recommend
Peter · 3 February 2026 · Chase Buchanan, St Margarets
Agent replied · 23 January 2026
Thank you, Peter! We’re thrilled to hear you had such a positive experience with our team. Our goal is to provide top-notch service and support throughout the process. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotExcellent service
I had such a great experience dealing with Thomas Laurent at the Chase Buchanan Hampton office. I would like to thank him for the exceptional service he provided during our tenancy renewal. He took the time to really listen to what type of tenant we were looking for and successfully found a tenant who met our requirements perfectly.
Angela · 30 January 2026 · Chase Buchanan Teddington
Agent replied · 25 February 2026
Thank you for sharing your wonderful experience, Angela! We're thrilled to hear that Thomas provided exceptional service and made your tenancy renewal stress-free. Your recommendation means a lot to us, and we’re proud to have team members like him. We appreciate your feedback!
★★★★★ 5/5
TrustpilotEfficient and responsive service
Our experience with Ellie, Alicia and the team at CB Hampton Hill over the past 20 years has been very good. They are very efficient and quick to respond to correspondence.
Margaret · 26 January 2026 · Chase Buchanan Teddington
Agent replied · 25 February 2026
Thank you, Margaret! We're thrilled to hear about your positive experience with Ellie, Alicia, and the team. Your loyalty over the past 20 years means so much to us, and we appreciate your kind words about our efficiency and responsiveness. Looking forward to serving you for many more years!
★★★★★ 1/5
TrustpilotThis review is for Chase Buchanan
This review is for Chase Buchanan - Exeter Estate Agents
Minhas · 23 January 2026 · Chase Buchanan Teddington
Agent replied · 4 June 2026
We’re sorry to hear about your experience, Minhas. Your feedback is important, and we take concerns like yours seriously. We’re committed to delivering great service and ensuring fair treatment for all tenants, we apologise that we missed the mark on this occasion. Thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotSatisified Seller
The team at Chase Hampton Hill dealt with our sale with professionlism, passion and great care. They took time to understand the rationale for our sale and what we wanted to get from the process. Together, with hard work, we got the desired result. It's rare to find an estate agent team that are as invested in the outcome as you, but with this team that's exactly what we got. Thank you!
Nicola · 20 January 2026 · Chase Buchanan, St Margarets
Agent replied · 23 January 2026
We're thrilled to hear that Ioana provided you with exceptional support, Tomi! Our team is dedicated to delivering top-notch service, and it's great to know we met your expectations. Thank you for your kind words and for choosing us!
★★★★★ 5/5
GoogleTop service from Louis. Was a pleasure dealing with him. Highly recommend!!!
Hamish · 16 January 2026 · Chase Buchanan, St Margarets
Agent replied · 23 January 2026
Thank you, Hamish! We're thrilled to hear you had a great experience with Louis. Your recommendation means a lot to us, and we look forward to helping you again in the future!
★★★★★ 5/5
GoogleThe service was amazing from Pippa and her team, was so grateful and am now so happy with the house I have secured, thanks again!
Oscar · 16 January 2026 · Chase Buchanan, St Margarets
Agent replied · 23 January 2026
Thank you, Oscar! We're thrilled to hear you had an amazing experience with Pippa and the team. Congratulations on securing your new home! Your satisfaction means the world to us.
★★★★★ 5/5
GoogleThank you to Robyn and all the team at Chase B for helping me find my dream property.
Louise · 16 January 2026 · Chase Buchanan Richmond
Agent replied · 16 April 2026
We’re thrilled to hear you had a great experience, Louise! Thank you for trusting us with your property journey!
★★★★★ 5/5
GoogleI recently worked with George Burman-James and couldn’t be more impressed with the level of service and seamless experience. Cant fault the interactions - clear, communicative, consistent, thorough and attentive.
Veronica · 16 January 2026 · Chase Buchanan Richmond
Agent replied · 16 April 2026
Thank you, Veronica! We're thrilled to hear about your positive experience with George. Providing exceptional service is our top priority, and your feedback truly motivates our team. Looking forward to assisting you again in the future!
★★★★★ 5/5
GoogleMoving into my first rental apartment in Teddington. Joel Banda from Chase Buchanan has been very helpful in making the adjustment go as smoothly as possible. Joel is very personable and has been there to answer all my queries and streamline the process. Thanks to Joel and Chase Buchanan, I have found the move stressless.
Susan · 16 January 2026 · Chase Buchanan Teddington
Agent replied · 16 April 2026
Thank you for your wonderful feedback, Susan! We're thrilled to hear that Joel made your move to your first rental a smooth experience. Our team is dedicated to providing excellent service, and it’s great to know we hit the mark. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleThe lettings team at Chase Buchanan were excellent to work with. Lianne & Claudia worked seamlessly together to secure tenants for us. They were very easy to work with being very open & clear in their communication, requirements and …
Grace · 16 January 2026 · Chase Buchanan Teddington
Agent replied · 16 April 2026
Thank you for the wonderful review, Grace! We're thrilled to hear about your positive experience with Lianne and Claudia. Their dedication and teamwork truly make a difference. We very much appreciate your recommendation and look forward to continuing to work with you!
★★★★★ 5/5
TrustpilotEllie Hind gets my vote!
Rating only, no written review.
Lesley · 14 January 2026 · Chase Buchanan, St Margarets
Agent replied · 23 January 2026
Thanks for the shoutout, Lesley! We're thrilled to hear that Ellie made such a positive impression. Our team is dedicated to providing top-notch service, and it's great to see that reflected in your experience.
★★★★★ 5/5
GoogleMany thanks to Stephen for the hard work put into finding a buyer for my property. Have sold 3 flats via auction using Chase Buchanan and Stephen and would thoroughly recommend him
Caroline · 11 January 2026 · Chase Buchanan Plymouth
Agent replied · 11 October 2026
Thank you, Caroline! We're thrilled to hear about your positive experience with Stephen. It's great to know that our team has helped you successfully sell your properties. We appreciate your recommendation and look forward to assisting you in the future!
★★★★★ 5/5
GoogleI would like to say how thankful I am to Stephen Southcott for successfully selling our three properties this year, we were so grateful for his support and helpfulness through the whole process. Many thanks Vanessa.
Vanessa · 11 January 2026 · Chase Buchanan Plymouth
Agent replied · 11 October 2026
Thank you, Vanessa! We're thrilled to hear about your positive experience with Stephen. Your satisfaction means a lot to us, and we're glad he could assist you in selling your properties. We appreciate your feedback and look forward to serving you again in the future!
★★★★★ 5/5
TrustpilotWhen I was looking for an estate agent
When I was looking for an estate agent, I asked three separate estate agents to come and value.
Customer · 11 January 2026 · Chase Buchanan Teddington
Agent replied · 24 August 2024
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Erin and the team. It’s great to know that their expertise and support made a difference during the sale process. We appreciate your trust in us and wish you all the best in your new home!
★★★★★ 5/5
GoogleI am extremely grateful to George for his exceptional dedication and unwavering support throughout my search for a rental property. From the very beginning, he was attentive, professional, and genuinely invested in helping me find the right place. His efforts went well beyond what I ever expected, he was always available to answer questions, offer guidance, and ensure every detail was handled smoothly. George’s commitment, reliability, and willingness to go the extra mile made what could have been a stressful process feel seamless and reassuring. I truly appreciate everything he did and would highly recommend him to anyone looking for outstanding service! Thank you George!
Wayne · 10 January 2026 · Chase Buchanan Richmond
Agent replied · 14 January 2026
Thank you for your fantastic review, Wayne! We're thrilled to hear about your positive experience with George. His dedication to providing top-notch service is truly commendable. We appreciate your recommendation and wish you all the best in your new rental!
★★★★★ 5/5
GoogleRobyn Whitehead Bell made the renting process incredibly smooth and stress-free. She was organised, clear, and supportive throughout, keeping me updated at every stage and responding quickly to any questions. Her professionalism and reliability really stood out, and I would happily recommend Robyn Whitehead Bell to anyone looking to rent in Richmond.
Mugsho · 10 January 2026 · Chase Buchanan Richmond
Agent replied · 14 January 2026
Thank you, Mugsho! We’re thrilled to hear that Robyn provided such a smooth and supportive renting experience. Your recommendation means a lot to us, and we’re proud to have her on our team. If you need anything else, feel free to reach out!
★★★★★ 5/5
TrustpilotKris was very helpful
Kris, was very helpful throughout the purchase. I would definitely recommend the Chase Buchanan Hampton Hill Team.
Paul · 2 January 2026 · Chase Buchanan, St Margarets
Agent replied · 23 January 2026
Thank you for your fantastic review, Paul! We're thrilled to hear that Kris provided you with excellent support during your purchase. Your recommendation means a lot to us, and we look forward to helping you again in the future!
★★★★★ 5/5
TrustpilotI had an excellent experience with…
I had an excellent experience with Lorenc at Chase Buchanan Twickenham. From start to finish, he was incredibly helpful and supportive throughout the entire process of renting my flat. He went above and beyond at every stage, always taking the time to explain things clearly, answer my questions promptly, and make sure everything ran smoothly.
Yessica · 30 December 2025 · Chase Buchanan, St Margarets
Agent replied · 23 January 2026
Thank you, Yessica, for your wonderful feedback! We're thrilled to hear that Lorenc and Eleanor provided such exceptional support during your renting process. Their dedication to making things smooth and stress-free truly makes a difference. We appreciate your recommendation and look forward to assisting you again in the future!
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