Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
1,338
Reviews on Google
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
490
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,334 reviews on Google only. Show every review
5/5
GoogleI had a great experience with Robyn Whitehead! She assisted me during the viewing, explained all the details thoroughly, and was extremely attentive and professional. Her help made finding the perfect place for me so much easier. Thank you so much, Robyn!
5/5
GoogleThe richmond letting team were very professional and knowledgeable. Would highly recommend them if you're looking for a rental!
Thank you, Mrs. R! We're thrilled to hear you had a great experience with our letting team. Your recommendation means a lot to us, and we're here to help anyone looking for a rental. We appreciate your support!
5/5
GoogleAnna looked after our property purchase. She was incredible! Always attentive and responsive. Highly recommend.
Thank you for your glowing review, Adam! We're thrilled to hear that Anna provided such exceptional service during your property purchase. Your recommendation means a lot to us, and we’re here to help with any future needs!
5/5
GoogleMilda and the team at Chase Buchanan, Hampton Hill were absolutely fantastic throughout the whole process. They were professional, friendly, helpful and always quick to respond to any questions we had. We would highly recommend them to anyone looking to buy or sell a property. Thank you again for all your help!
Thank you, Ewelina! We're thrilled to hear about your positive experience with Milda and the team. Your recommendation means a lot to us, and we’re glad we could assist you in your property journey. If you have any more questions in the future, feel free to reach out!
5/5
GoogleOur sale/purchase was far from straight forward but if wasn't for them it would have taken twice as much or not at all. Couldn't recommend them enough!!! Thanks Anna n Dan!!!
Thank you, Andrea! We’re thrilled to hear that our team made your sale and purchase smoother. Your recommendation means a lot to us. If you ever need assistance again, we're here for you!
5/5
GoogleThe Chase team have been great to work with and I think that without their support and efficiency, we would never have managed to turn an old home into a let property. We thank them for motivating us in the more difficult times, for being excellent mediators when necessary and for finding someone so quickly to make the let property a new home.
Thank you, Tom! We're thrilled to hear that our team made such a positive impact on your journey. It's our mission to support our clients every step of the way, and we're glad you felt that support during the process. Wishing you all the best with your new let!
1/5
GoogleAdvertising properties that are not available. But they offer to call you and email you everyday with alternatives that don’t meet your criteria.
We’re sorry to hear about your experience, Frederick. We strive to provide accurate listings and relevant alternatives. Your feedback is important, thank you for sharing your concerns with us.
5/5
GoogleMorgan, Anna, Dan and the team at Chase Buchanan were supportive, efficient and hard working throughout my property sale and onward purchase. The experience was positive!
Thank you for your wonderful feedback, Helen. We're glad Morgan, Anna, Dan and the team made your sale and purchase a positive experience.
5/5
GoogleAnna and the team at Chase Buchanan were fantastic at showing me properties and then leading my purchase to a happy completion. I felt that I was in very capable, trustworthy hands from the first meeting. They are super professional and have been available for queries after the move. Highly recommend!
Thank you, Gill! We're thrilled to hear about your positive experience with Anna and the team. Providing trustworthy service and support is our priority, and we appreciate your recommendation. Enjoy your new home!
5/5
GoogleThe Chase Buchanan team just helped us sell our house in Richmond, which had been on the market with another agent for 4 months with no luck! Dan & Anna had a buyer within a week, and we completed within 2 months of receiving the offer! Really impressed and can't recommend their team enough - they made it all so easy. Thanks guys!
Thank you for your fantastic feedback, Amelia! We're thrilled to hear that Dan and Anna made the selling process smooth and efficient for you. Your satisfaction means a lot to us, and we appreciate your recommendation. Enjoy your next chapter!
5/5
GoogleWe bought a property through Chase Buchanan's Richmond office. Their primary duty was to the sellers who had engaged them, but we were impressed by their ability to resolve problems and find compromises. Most of all, Morgan and his team pulled out all the stops to get the purchase over the line when a chain of six seemed an insurmountable obstacle.
Thank you for your fantastic review, Richard! We're thrilled to hear that Morgan and the team were able to assist you effectively during your property purchase. Navigating a complex chain can be challenging, and we're glad we could help make it a smoother experience for you.
5/5
GoogleMorgan and the team at Chase Buchanan, Richmond, went above and beyond in helping me sell my house. They were always attentive to my requests and worked hard to find the perfect buyers. They made what could have been a difficult and stressful situation into a genuinely positive experience. I couldn’t have asked for better service and would highly recommend them!
Thank you, Cinzia! We’re thrilled to hear about your positive experience with Morgan and the team. Making the selling process smooth and enjoyable is our priority, and your recommendation means the world to us. We appreciate your kind words and wish you all the best in your next chapter!
5/5
Google⭐⭐⭐⭐⭐ Excellent service from Chase Buchanan From the initial valuation of our property through to achieving the price we wanted, the whole team at Chase Buchanan has been exceptional. Morgan, Anna and Daniel have all been incredibly professional, knowledgeable and communicative throughout the entire process. After every viewing, we received detailed feedback, which we really appreciated. We were particularly impressed with how the team personally led all the viewings and made sure that potential buyers were given accurate and helpful information about our home. Their commitment and attention to detail gave us great confidence that our property was being presented in the best possible way. We cannot recommend Chase Buchanan highly enough if you are looking to sell your property. A fantastic team who genuinely care about delivering the best possible result. Thank you, Morgan, Anna and Daniel!
Thank you for your fantastic review, Jhenni! We're thrilled to hear that our team made your property sale a smooth and successful experience. Your kind words about Morgan, Anna, and Daniel truly motivate us to keep delivering exceptional service. We appreciate your recommendation and wish you all the best!
5/5
GoogleWe had been trying to sell our flat in Richmond on and off for quite some time and we finally completed this week, all thanks to Anna and Dan. They have been incredibly helpful through what has been a stressful process, but made so much more manageable thanks to them. Would highly recommend the team in Richmond, thank you for everything!
Thank you, Salma! We're thrilled to hear that Anna and Dan made your selling experience smoother. It's great to know our team could support you during this time. Your recommendation means a lot to us! If you need anything in the future, we're here to help.
5/5
GoogleAnna has been a delight to work with. She’s knowledgeable, prompt and reliable - despite of the tricky process of buying my new flat. Thank you Anna.
We’re thrilled to hear about your positive experience with Anna! Her dedication and expertise truly make a difference, especially during the challenging process of buying a new home. Thank you for sharing your feedback, and congratulations on your new flat!
5/5
GoogleLouis & Tom were absolutely fantastic - we were in need of a place to rent immediately having been forced out of our home by flooding and they worked tirelessly to get us from viewing to moving in the three days. Thank you both - can't recommend Chase Buchanan highly enough!
Thank you, Aled! We're thrilled to hear that Louis and Tom could help you find a new home so quickly during such a challenging time. Your recommendation means a lot to us, and we're here for any future needs you may have!
5/5
GoogleExcellent experince end to end
Thank you, Austin! We’re thrilled to hear you had an excellent experience with us from start to finish. Your satisfaction is our top priority, and we look forward to assisting you again in the future!
5/5
GoogleAfter switching to Chase Buchanan from another agent, we couldn’t be happier we made the change. Dan, Anna and Morgan helped us sell our flat in Richmond, and the whole process was far quicker than we ever expected. Their communication throughout was excellent and kept us calm at every stage. Highly recommend this team if you want a smooth, stress-free sale. Thanks everyone!
Thank you, Aoife! We're thrilled to hear that you had a smooth experience with Dan, Anna, and Morgan. Your recommendation means a lot to us, and we're glad we could help make your sale quick and stress-free. Wishing you all the best in your next chapter!
5/5
GoogleMilda and the team at Chase Buchanan, Hampton Hi redefined what great customer service is, great and very professional team
Thank you, Ali! We're thrilled to hear that Milda and the team made a positive impact with their service. Your kind words motivate us to keep delivering the best experience possible. We appreciate your support!
5/5
GoogleWe sold our house with Chase Buchanan and were very satisfied with the good work. Thank you Daniel and Anna!
Thank you, Hubert! We're thrilled to hear about your positive experience with Daniel and Anna. Your satisfaction means a lot to us, and we appreciate you choosing us to help with your home sale. Enjoy your new chapter!
1/5
GoogleOur experience renting through Chase Buchanan was extremely disappointing and raised serious concerns about tenant protection and property management standards. During our two-year tenancy at Haygreen Close in Kingston upon Thames we experienced major maintenance issues, including a leaking ceiling caused after plumbing work in the bathroom above the living room. For several months we had to keep buckets in the living room to collect water and mould eventually developed on the ceiling. This situation was particularly worrying because my wife was pregnant at the time. We also experienced aggressive behaviour from a neighbour, including shouting during the night, throwing bottles and violently banging on our door. We reported this to the agency but felt that our safety concerns were not taken seriously. UK housing law, including the Homes (Fitness for Human Habitation) Act 2018, requires landlords and managing agents to ensure that properties are safe and suitable for tenants to live in. Prolonged damp and mould issues can pose serious health risks. Now, after we moved out following two years of tenancy and consistently paying rent on time, the agency is attempting to make multiple deductions from our deposit. If necessary we will pursue the matter through the tenancy deposit protection scheme and seek advice from organisations such as Citizens Advice and Shelter, which support tenants facing disputes. We would strongly advise future tenants to carefully document all communication and property conditions when dealing with this agency.
We're truly sorry to hear about your experience, Alizhan. Your concerns regarding maintenance and safety are important, and we take them seriously. Thank you for sharing your thoughts with us.
5/5
GoogleThe staff in Richmond were all friendly and very supportive especially Robyn - would definitely recommend
Thank you for the wonderful feedback, Nasser! We're thrilled to hear that you had a positive experience with our team, especially Robyn. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
5/5
GoogleI recently had an exceptional experience with Chase Buchanan Richmond Lettings thanks to Thomas Laurent. From the very beginning, Thomas was professional, proactive, and genuinely supportive throughout the entire process. What really stood out was his communication. He was always quick to respond, kept me updated at every stage, and made what can often feel like a stressful process feel smooth and manageable. Thomas has that rare combination of being highly efficient while also being warm, approachable, and easy to deal with. Nothing ever felt like too much trouble, and I always felt he genuinely cared about getting the best outcome rather than just ticking boxes. His knowledge of the local market, attention to detail, and calm, confident approach gave me a huge amount of trust and reassurance throughout. Honestly one of the best experiences I’ve had dealing with a lettings agent. I wouldn’t hesitate to recommend Thomas to anyone looking to rent or let a property in Richmond. An absolute credit to the team.
Thank you, Ruby! We’re thrilled to hear about your exceptional experience with Thomas. His dedication to providing top-notch service truly sets him apart. Your recommendation means a lot to us, and we’re glad we could make the process smooth and enjoyable for you!
5/5
GoogleI have just completed on selling my 2 bed flat in Richmond. Anna, Dan and the whole team at Chase Buchanan were incredibly helpful And I really felt that they were on my side and supporting me every step of the way. I wouldn’t hesitate to recommend them. Thanks everyone!
Thank you, Julia! We're thrilled to hear about your positive experience with Anna, Dan, and the team. Supporting you throughout your journey is what we strive for, and we appreciate your recommendation. Best of luck with your next adventure!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Richmond won Platinum; Chase Buchanan, Richmond upon Thames won Platinum; Chase Buchanan, Teddington won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
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