Chase Buchanan Richmond reviews

★★★★★ 5/5

Google

George was our agent in helping us find a property. I had previously dealt with many estate agents during my property search and George was an absolute pleasure to have. He would ring me with constant updates and properties that were within my requirements and did not waste my time trying to upsale me. We had some issues once we moved in regarding needing a parking fob and when I called him asking for help he was immediately on the job. Great estate agent and lovely man!

William · 5 February 2025

★★★★★ 5/5

Trustpilot

Iara is an exceptional agent, highly…

Iara is an exceptional agent, highly knowledgeable, professional, and answered all of the questions we had.

Omokehinde · 14 September 2026

★★★★★ 5/5

Google

George was the agent that received me when I went to go and see the property that will be my new home. He was and has been throughout the process, attentive, kind and informative. I am very pleased with the guidance and service that I have received from him and highly recommend his guidance and the Chase Buchanan lettings agency for any future planning. Renting and or Leasing a property. I am very grateful. Thank you, Sarah C Kennedy.

Sarah · 5 February 2025

★★★★★ 5/5

Trustpilot

Thank you Alexandra and Chase Buchanan

Alexandra and the wider Chase Buchanan team were wonderful from the get go - from meeting me at the property for me to view, to responding timeously to emails, and for just generally treating me with dignity, understanding and respect. This is not something I've experienced from most other agencies in Bath. I can't thank Alex and the team enough.

Carolyn · 12 September 2025

★★★★★ 5/5

Trustpilot

I had the pleasure of working with…

I had the pleasure of working with Alicia while searching for a property, and I couldn't be more impressed with her excellent service. From the very beginning, Alicia demonstrated a deep understanding of our needs and preferences, offering insightful advice and a variety of options that perfectly matched what we were looking for. She was incredibly responsive, always keeping us informed throughout the entire process, and made sure we never felt rushed or overwhelmed. Her professionalism, attention to detail, and dedication were evident at every step. Thanks to Alicia, we were able to find the perfect home with ease and confidence. I highly recommend her to anyone looking for a seamless and stress-free property search experience!

Domakonda · 10 January 2025

★★★★★ 5/5

Trustpilot

A very happy client!

I’m very delighted Sophie-Jayne Ives is looking after my portfolio with Chase Buchanan.

Andy · 15 September 2026

★★★★★ 5/5

Trustpilot

Robyn Bell was so responsive to my…

Robyn Bell was so responsive to my requests and made the decision to ren the property very easy. She also sorted out any issues after decision to rent. Thanks Robyn

Paul · 21 May 2026

★★★★★ 5/5

Trustpilot

Chase Buchanan saved the day!!!!

I was having a bad experience with another estate agent and approached Chase Buchanan to sell my property. Immediately, I had many viewings and soon after the offers came too. I dealt with an agent called Adele Basma, who was always available to take my calls and answer my emails. I feel Chase Buchanan has sales expertise and knowledgeable staff who go the extra mile. I would strongly recommend them if you're selling or buying a property, and especially Adele Basma, she was a super star and worked incredibly hard, on my behalf.

Maggie · 5 January 2025

★★★★★ 5/5

Trustpilot

Rental negotiations.

Ms Alicia Witts was very prompt and helpful interacting between myself and a tenant regarding a lease renewal and rent review. A very good experience for my early contacts with Chase Buchanan, formerly an R.Whitley

Roy · 10 April 2026

★★★★★ 5/5

Trustpilot

Great service

I very much recommend Audrey and the estate management team at Chase They have been great to work with, very responsive and helpful with any issues. The personable approach makes all the difference. Excellent service!

Antony · 10 April 2026

★★★★★ 5/5

Trustpilot

Bought my first house with Adeles support

As a first-time buyer, I was initially just browsing and considering renting due to my preference for a Shariah-compliant mortgage. Adele quickly connected me with a mortgage broker who helped me realize I could actually afford to buy a home. We went through two properties together, when the first one fell through, she guided me to another and helped me navigate the complexities of purchasing on a private road. Throughout the process, Adele kept me well-informed with excellent communication and a friendly yet professional approach. Her expertise and dedication made the experience far less daunting. Highly recommend!

Sharaz · 6 December 2024

★★★★★ 5/5

Trustpilot

Very friendly and patient team!

Very friendly and patient team! Sayem was very helpful throughout

Aastha · 18 September 2026

★★★★★ 5/5

Google

George was an absolute pleasure to view properties with. He was friendly, professional, and incredibly helpful throughout the process. He took the time to answer all of my questions, provided great insights, and made the whole experience smooth and enjoyable. I would highly recommend George to anyone looking for a knowledgeable and approachable agent at Chase!

Parmeen · 16 September 2025

★★★★★ 5/5

Trustpilot

Great local Esate Agent and property management company.

I’ve been using Chase Buchanan to Manage two properties for me for the last year and I’ve been very pleased with the services. I had been self managing my properties for the last ten years but after a horrible and stressful experience with a tenant who stopped paying their rent and with all the new legislation it has been such a relief to turn over the management to a dedicated team with all the right experience and qualifications. Although additional fees have been offset by Chase getting a good rental income on both properties and the money spent has been well worth it for peace of mind.

Julia · 15 April 2026

★★★★★ 5/5

Google

We’ve been searching for the right home and George has been an absolute star throughout the process. Although we haven’t moved in yet, I felt it was important to recognise his dedication and professionalism. He’s been consistently responsive, patient with our many questions, and always proactive in providing updates and guidance. George truly made what could be a stressful experience feel smooth and manageable.

City · 16 June 2025

★★★★★ 5/5

Trustpilot

Very friendly and happy to help anytime

I would like to take this opportunity to thank Claudia DeAbreu so much for all her help and support during my search for a property to rent in Twickenham area.I know this time of year could be very challenging as well as tricky....Search has been quiet stressful trying to find the right property that you wanted to call home after a long day at work.And Claudia has helped a lot on making sure that I was kept alert and up to date with all the coming property for me to view and choose from.Thanks ever so much Claudia and much appreciated.Keep up the great work. Well done

Majdi · 19 November 2024

★★★★★ 5/5

Trustpilot

A good working relationship

A good working relationship between tenants and owners is based on a professional and proactive service. From the outset of our tenancy at Regatta House in Teddington, Audrey Sawyer, who acts as our property manager at Chase Buchanan, has not only provided my wife Nicole and I with a top service but has always taken immediate action on the smallest detail. She has shown a professional attitude that only comes with years of experience, making life as a tenant run smoothly. Clive

Clive · 9 April 2026

★★★★★ 5/5

Google

I had a very positive experience working with George Burman-James. He was professional, responsive, and incredibly helpful throughout the entire process. George took the time to understand my needs and guided me with clear communication and honest advice. I really appreciated his patience and support. If you’re looking for someone reliable and trustworthy in property matters, I highly recommend George.

Mohammad · 16 July 2025

★★★★★ 5/5

Trustpilot

A change of agent

I live abroad and relied on an excellent letting agent to let my UK property. They were recently acquired by Chase Buchanan and I worried that the quality of service might be affected. However my ascribed agent Chloe Knoll has proved to be every bit as efficient and helpful as my previous property manager. A result.

Winnie · 14 September 2026

★★★★★ 5/5

Google

I wanted to take a moment to express my gratitude for the exceptional service I received from Jordan. He was incredibly knowledgeable and efficient throughout the entire process, providing valuable insights and guidance at every step. Jordan’s promptness was especially impressive, he always responded quickly and ensured everything moved smoothly and on time. Thanks to his expertise and dedication, I was able to achieve exactly what I needed, and I couldn’t be happier with the outcome. I highly recommend Jordan for anyone looking for a reliable and professional agent.

Shaz · 18 October 2024

★★★★★ 5/5

Google

Over the last few years I have opted for Chase Buchanan to firstly offer me a valuation and secondly handle letting out my property. I could not be more satisfied with the support and assistance they have provided. Everything has been straight forward, timely and clear. They have always been fast to respond and at no stage did I feel as if there was undue pressure from them, only helpful and friendly contact. Most recently George was my contact and he has done a fantastic job. I look forward to continuing to work with them.

Emps · 18 October 2024

★★★★★ 5/5

Trustpilot

Proactive, practical and good humoured advice

Kim was very proactive in ensuring this sale maintained momentum, and that we were always kept up to date on its progress. Her practical advice, good humour and experience was invaluable throughout the sale process.

Kirstin · 27 February 2026

★★★★★ 5/5

Trustpilot

I purchased a property through Chase…

I purchased a property through Chase Buchanan. The agent was Adele Basma. Throughout the process, Adele was honest, responsive and professional. It was a pleasure to deal with her and Chase Buchanan, especially since i had just been through a bad experience with a different agency, like many others (begins with D ;( ). I would recommend Adele and Chase Buchanan whole heartedly and I will add that I would have no hesitations in using them to sell the property should that situation arise. a big thank you to Adele and team for everything.

Conor · 10 October 2024

★★★★★ 5/5

Trustpilot

Lovely professional estate agents in Hampton Hill

Chase Buchanan handled the sale of my mum's cottage in Hampton Hill over the summer. I’d moved out of the area years ago, so had no local market knowledge, hadn’t sold a house in years, so didn’t really know how to start! Anna Masters filled in all those gaps by providing valuable market insight, helping me weigh up the pros and cons of selling v renting it out and gave tips on the right time and way to market it. I was never made to feel like I was taking up too much of her time. Another bonus of using Chase Buchanan was their lettings side were able to put me in touch with handypersons who did a couple of small jobs on the house prior to marketing it, at much more reasonable rates than I'd managed to find independently.From there, Adele Basma arranged viewings and handled the sale. It's quite a unique property with communal access around the garden, which wouldn't be suitable for everyone, but I had an offer within two to three weeks. Throughout the whole process, Adele was absolutely great. Proactive, knowledgeable, very responsive and great at providing a reassuring feeling everything would be okay. She was a great conduit between the two sets of solicitors ensuring everyone was kept up to date throughout.Sometimes estate agents have a bit of a bad rep but I felt like I was working with genuinely lovely people who had both mine and the buyer’s best interests at heart. They clearly know and understand the local area and I wouldn’t hesitate to recommend them. Selling can be a stressful time and they really did a great job of making it as pain free as possible.

M · 4 October 2024