Chase Buchanan Richmond reviews

★★★★★ 5/5

Google

I had a really positive experience renting through Chase Buchanan, and I especially want to highlight how fantastic Robyn from the lettings team has been throughout. She has a great manner, calm and approachable and always quick to respond to any questions. It’s rare to come across genuine people in this industry. Thank you Robyn!

Mac · 16 August 2025

★★★★★ 5/5

Trustpilot

Alicia Witts was really helpful

Alicia Witts was really helpful, professional, and quick to respond throughout the process. She made everything smooth and stress-free. Great service from Chase Buchanan!

Rahul · 15 May 2026

★★★★★ 5/5

Google

I can't recommend George and Jordan highly enough! From start to finish, their professionalism and dedication were outstanding. They made the entire process smooth and stress-free, always keeping me informed and answering my questions promptly. Their knowledge of the local market is impressive, and they went above and beyond for us. I truly felt like they had my best interests at heart. If you're looking for a reliable and friendly estate agent, look no further than George and Jordan. Fantastic service!

Riccardo · 25 September 2024

★★★★★ 5/5

Google

I had the pleasure of working with Jordon Hickson from Chase Buchanan Richmond, and I couldn’t be more impressed with his professionalism and expertise. Jordon went above and beyond to ensure every step of the process was smooth and stress-free. His deep knowledge of the local market, attention to detail, and genuine care for his clients really stood out. He was always available to answer questions, provided valuable insights, and kept everything moving efficiently. If you’re looking for an estate agent who is not only skilled but also personable and reliable, I highly recommend Jordon!

Marina · 25 September 2024

★★★★★ 5/5

Trustpilot

Chase Buchanan: A Stellar Experience

I recently had the pleasure of working with Chase Buchanan to sell my property, and I couldn't be more impressed. From the very beginning, their team was professional, knowledgeable, and incredibly helpful.The initial property appraisal by Karen was spot-on, providing a realistic valuation that accurately reflected the current market conditions. Their marketing efforts were top-notch, attracting a high volume of interest and generating multiple offers quickly.The viewing process was smooth and efficient, with Chase Buchanan's agents (John especially) expertly guiding potential buyers through the property and answering all their questions. Their negotiation skills were exceptional, securing a fantastic offer that exceeded our expectations.Thanks to Chase Buchanan's dedication and expertise, my property sold in record time. I would highly recommend their services to anyone looking to buy or sell a home.

Marc · 17 September 2024

★★★★★ 5/5

Trustpilot

M experience as a Landlord from 2017 to present datedate

During the 7years that I have been a landlord I have employed Whitton and Lang and now Chase Buchanan in Exeter as agents to manage my flat. During that time they have always been extremely efficient and supportive in all apects of management. In particular Lianna Pitsakis has co ordinated and liased and managed several projects with my flat which has been extremely satisfactory and has always been extremely good with communication. I have been very appreciative of their constant support/.

Richard · 17 September 2024

★★★★★ 5/5

Trustpilot

Would use again

We used Chase Buchanan to sell our flat in East Twickenham and would choose them again. We commenced their services in April, had an offer by June, and completed in September. We chose CB over several well-known competitors and are happy we made the right choice. I found dealing them to be relaxed and far less pushy than some competitors (and a more reasonable commission to boot).Alessandro took over our listing in late April and worked hard and ultimately found some committed buyers who were great to deal with, leading to a smooth sale. I would very be happy to work with him/Chase Buchanan again! Thanks Alessandro!

Josh · 9 September 2024

★★★★★ 5/5

Google

I’ve had a really positive experience as a tenant with Chase Buchanan. Robyn has been brilliant throughout, super approachable, quick to respond, and always willing to go the extra mile to help. She’s made the whole process really straightforward which I really appreciate. Would definitely recommend working with her!

Conor · 16 September 2025

★★★★★ 1/5

Trustpilot

Horrible experience - Lot of miscommunication

Had a horrible experience with chase buchanan property management team. The staff behaviour was good during check in and throughout the stay of 2 years at the property. But things changed as soon as we asked them to serve the notice. There was a lot of miscommunications from the agent involved which resulted us paying extra month’s rent and bills. There were multiple occasions when the agent has reneged on the initial agreements.From my experience I can say they don’t act professionally when you are leaving and are more concerned in looking for a replacement tenant.

Deepak · 6 August 2024

★★★★★ 5/5

Google

Daniel Johns and his team Chase Buchanan, Richmond are slick. I set a deadline for the sale of my home. They responded magnificently. I got the price that I expected then the transfer of ownership was handled with care and sensitivity. It has been the smoothest house move of my life. Thank you all.

J5045 · 16 July 2025

★★★★★ 5/5

Trustpilot

I would highly recommend Anna and Kris…

I would highly recommend Anna and Kris at Chase Buchanan Hampton Hill, they are honest and professional and went to great lengths to ensure the whole chain came together which was not easy in a tricky market.

Nicola · 18 December 2025

★★★★★ 5/5

Google

Partnering with Jordon as my real estate agent was a fantastic experience. His deep knowledge of the Richmond market truly sets him apart, and he made sure I felt comfortable and supported every step of the way. His attention to detail and personalized approach made all the difference. Thanks to Jordon, the whole process was far easier than I ever expected. I’m incredibly grateful for his help and would gladly work with him again!

Patrick · 11 October 2024

★★★★★ 5/5

Trustpilot

Appointing a managing agent takes the…

Appointing a managing agent takes the stress out of being a landlord and Georgina at Chase Buchanan certainly achieves this. Any issues are dealt with promptly and efficiently. I can rely on her to offer accurate advice relating to the latest legislation and what is fair and expected.

Alison · 19 September 2026

★★★★★ 5/5

Trustpilot

Fantastic Agent

Chris at Chase Buchanan has given us fantastic service from start to finish. He guided us on price point and clearly knows the market very well. 2 of the properties we gave Chris were under offer within a week of going on the market and one of them went under offer within 24 hours. Chris has always been super responsive and should we have any other properties in Exeter to sell, he will be our first call.

Simone · 21 August 2024

★★★★★ 5/5

Trustpilot

Very Efficient!

Justin was a pleasure to work with! Upon contacting Chase Buchanan, after a previous horror show with another estate agent, Justin took the time to understand our concerns and acted upon them swiftly. Upon his communication with myself and our new tenants, I found Justin and Dawn to be very courteous and also efficient. Both of them went the extra mile and I would not hesistate to work with them again!

Jay · 19 November 2024

★★★★★ 5/5

Trustpilot

Great service from Chase Buchanan

Great service from Chase Buchanan. We are very pleased that everything was accommodated on time , made the purchase of our first home easy as they explained every detail to us throughout the whole process. Exact timeline was followed and we wouldn’t change anything. Special thanks to Adele Basma as she was there for us from the beginning being truthful and fast paced. Thank you everyone for the excellent work!! Highly recommended!

Dori · 29 October 2024

★★★★★ 5/5

Google

Thank you to George Burman-James, who was an absolute pleasure to work with! From our initial meeting to quickly securing new tenants, he has been fantastic! Extremely efficient, professional, and with excellent communication throughout. Highly recommended!

Guy · 15 December 2025

★★★★★ 5/5

Google

Thanks to Robyn from Lettings, she was friendly and reassuring which was a breath of fresh air! She found us a great property that fits all our needs, she was very efficient throughout the whole process.

Joanna · 15 December 2025

★★★★★ 5/5

Trustpilot

Efficient and responsive service

Our experience with Ellie, Alicia and the team at CB Hampton Hill over the past 20 years has been very good. They are very efficient and quick to respond to correspondence.

Margaret · 26 January 2026

★★★★★ 5/5

Trustpilot

Excellent Property Manager

Excellent Property Manager! Sophie-Jayne Ives is super responsive, efficient and always on top of things. Queries are handled immediately and any property issues are escalated and resolved quickly. 5-star service.

Blessing · 23 September 2026

★★★★★ 5/5

Trustpilot

I had such a lovely experience with…

I had such a lovely experience with Chase Buchanan. Iara helped me arrange a house valuation and she was so friendly, helpful and welcoming throughout. She made the whole process really easy and was a pleasure to speak to. Excellent customer service - thank you so much!

Cindy · 15 September 2026

★★★★★ 5/5

Trustpilot

My property Manager George has been…

My property Manager George has been excellent in terms of pro-actively sorting out a serious drainage problem at the flat that I own, Co-ordinating and communicating with myself, the tenant, First Port and a loss adjuster as this matter has had to go to insurance. The process is still continuing and George is still working on this for me and I have the confidence to feel that he will bring it to a satisfactory conclusion soon.

Linda · 22 July 2024

★★★★★ 5/5

Trustpilot

Tenacious and reliable

The team at Chase Buchanan worked hard to push our sale and purchase through. They dealt well with several curve balls and a really tricky housing market with tenacity. Thank you Adele, Kris and Anna!

Liz · 4 December 2025

★★★★★ 5/5

Google

I recently worked with George Burman-James and couldn’t be more impressed with the level of service and seamless experience. Cant fault the interactions - clear, communicative, consistent, thorough and attentive.

Veronica · 16 January 2026