Chase Buchanan Richmond reviews

★★★★★ 5/5

Trustpilot

House hunting can be an overwhelming…

House hunting can be an overwhelming and stressful.Thanks to Laura Burford, we found a home we absolutely love, and the entire process was far smoother than we ever anticipated. If you’re looking for someone who genuinely cares about helping you find the right home and makes the journey as stress-free as possible, I highly recommend her. She is a true professional and a joy to work with!

Nicole · 28 November 2024

★★★★★ 5/5

Trustpilot

5 star service

I’ve been very impressed by the team at Chase Buchanan, especially Anna and Adele. Within 1 week they secured 7 offers on my house, one of which was £15,000 over asking price. The conveyancing process was challenging due to a restriction on the title deeds and some stringent mortgage conditions, but Adele went above and beyond to get the sale over the line. I would highly recommend!

Natasha · 26 November 2024

★★★★★ 5/5

Google

Cannot recommend George Burman-James at Chase Buchanan Richmond highly enough. Not only has he understood my property requirements and found the perfect new home for me, he has gone very far out of his way all through the process to ensure that all will go through as we wish so I can move as quickly as I'd like. If I could give more than five stars, I would!

S · 8 November 2024

★★★★★ 5/5

Google

Tom was 10/10, simple to deal with. No nonsense or sharp practices just simple and easy to deal with.

Andrew · 11 April 2026

★★★★★ 1/5

Trustpilot

Beware Landlords: Chase Buchanan Refuse to release tenant IDs to Landlord

Chase Buchanan recently purchase Fidelis in Bath. An estate agent I used back since 2015 with great pleasure.Fidelis was well run, with excellent staff.Recently they have been taken over by Chase Buchanan of the Campions group.I used their let only service recently to relet my property, and have been astounded by their incompetence.It is frankly dangerous to landlords.Chase Buchanan have to the date of this review not provided IDs for the tenants they have moved into my property, nor the inventory.This makes it impossible for me to:1. claim against any future damage as it cannot be demonstrated2. claim against any person as they cannot be identified.Furthermore, I cannot now demonstrate the tenants have right to rent in the UK as Chase Buchanan are refusing to provide documents from the tenants that identify them.This was after taking 3 months to relet the central bath property.I urge fellow landlords to look elsewhere following this merger.

Wolf · 18 March 2024

★★★★★ 5/5

Trustpilot

We have received an outstanding service…

We have received an outstanding service when renting a property in the Richmond area through Pippa & the team.The real differentiating factor (compared to other lettings agents) is that from start to finish everything that we have agreed on have been respected throughout the whole renting process (removal of items from the property, cleaning standards, timeline, etc.). They have also been really responsive!They really do care about all of the tenants' needs which makes the service exceptional as a whole! Thank you very much for the great renting experience. A special thanks to Pippa who's super professional.

Aron · 16 March 2024

★★★★★ 5/5

Trustpilot

Louis was outstanding-a real asset to your company!

The service from Louis to help find my lovely Riverside flat in Twickenham was second to none. Throughout the process he made me feel looked after and kept me informed all the way through, not pushy at all just giving me the best advice I needed to secure the property and having moved into my lovely flat now I can truly say the best experience I’ve ever had with an estate agent. It was so lovely to speak to someone who went above and behind for you and put your first it’s uncommon to find in London estate agents. Louis thank you so much, you are a great asset to your company and I hope Chase Buchanan are as grateful as I am for your help and quality customer service.

Omar · 4 March 2024

★★★★★ 5/5

Google

Thank you to Robyn from Lettings, she was fantastic throughout the entire process! Robyn genuinely cares about making sure everything goes smoothly, and her support made a real difference. I highly recommend her!

J · 15 November 2025

★★★★★ 5/5

Trustpilot

Extremely happy with Chase Buchanan and…

Extremely happy with Chase Buchanan and how quickly and professionally they helped me to let out my home. I was nervous at first letting out the home that I have lived in for 25 years, but they made the whole process so easy and straight forward.Aiden and his team were always there to advise and talk me through everything, it was clear they wanted me to feel comfortable throughout and kept me up to date with potential tenants. Extremely professional and friendly, they were all a real pleasure to deal with.We have lovely new tenants now and are over the moon we decided to go with Chase!

Benjamin · 26 February 2024

★★★★★ 5/5

Trustpilot

Excellent Lettings Agent Experience

I am writing this review to express my utmost satisfaction with the services provided by Aiden at Chase as a landlord. As someone who has been involved in property management for several years, I can confidently say that working with Aiden has been a breath of fresh air.From the very beginning Aiden demonstrated a high level of professionalism and expertise. They took the time to understand my specific requirements and provided valuable insights and guidance on market trends, rental values, and property maintenance. Their knowledge of the local market was evident, as they were able to attract quality tenants and secure favorable rental agreements.The team at Chase exhibited exceptional communication skills throughout our collaboration. They kept me informed about the progress of each rental application, promptly responded to any queries or concerns I had, and provided detailed feedback from property viewings. Their attention to detail in screening potential tenants and conducting thorough reference checks gave me peace of mind knowing that my property was in good hands.One aspect that truly impressed me about Aiden was their commitment to maintaining a positive relationship between landlords and tenants. They acted as a reliable mediator, ensuring that any issues or conflicts were resolved promptly and effectively. This level of professionalism and dedication to customer satisfaction is outstanding.I would highly recommend Aide. to any landlord in search of a reliable and trustworthy lettings agent. Their professionalism, expertise, and commitment to providing excellent service make them a valuable asset for any property owner. I am grateful for their efforts in managing my property and look forward to continuing our successful partnership in the future.

Reviewer · 26 February 2024

★★★★★ 5/5

Trustpilot

Highly recommend

Highly recommend. Kris Elgar has been wonderful all the way through the process, really patient with my constant questions! Our flat was not the easiest to sell but Chase took over after 10 weeks with another agent and within 4 weeks the offer came in! Thank you to Tom,Adele and Anna for all their help with viewings as well.

Katie · 6 February 2025

★★★★★ 4/5

Trustpilot

I rent out a property in Twickenham…

I rent out a property in Twickenham managed by the local office of Chase Buchanan. Their management service is very good, with regular communication on the status of the let and a fair representation of the landlord's and tenant's interests. Georgina and her colleagues do a great job and I would recommend Chase Buchanan Twickenham to anyone needing estate agent services in the area.

Neil · 14 April 2026

★★★★★ 5/5

Trustpilot

Professional, Patient & Understanding

Our property sales process proved to be a rather drawn-out affair, not because of Chase Buchanan but more due to a previous estate agents advice, which resulted in our decision to change to Chase Buchanan. If only we had appointed the Teddington team consisting of John, Rodney & Kim from the start. The team were very professional throughout, very patient and understanding of our needs. I couldn’t recommend them more, extremely approachable, knowledgeable, always took my many calls, and willing to spend time with their vendors so the suitable type of buyer viewed the property.

Blair · 27 November 2025

★★★★★ 5/5

Google

Thank you Robyn for helping us in process of getting the flat, very professional and super helpful 💥 …

Valerio · 19 March 2026

★★★★★ 5/5

Google

I have had an amazing experience working with George and the entire team at Chase Buchanan! From the very first interaction, they were incredibly nice, professional, and helpful. George went above and beyond to answer all my questions, guide me through the process, and ensure everything went smoothly. Thank you for your outstanding service!

Nurin · 15 March 2025

★★★★★ 5/5

Trustpilot

When we changed management companies…

When we changed management companies Audrey and her team made the transition very easy and stress free.

LISA · 19 March 2026

★★★★★ 5/5

Google

Had a great experience with Chase and Buchanan Robyn was really helpful and hands-on with any questions

Rachael · 19 March 2026

★★★★★ 5/5

Google

"I had the pleasure of working with Jordon to find my new home, and I can't recommend him enough. From the very beginning, he was attentive and professional. Jordon was patient throughout the entire process, always available to answer my questions, and offered valuable insights that made my decision much easier. If you're looking for an estate agent who genuinely cares, Jordon is your person"

Annabelle · 4 October 2024

★★★★★ 5/5

Google

Had an amazing experience buying our first home with Chase Buchanan. Morgan was incredibly helpful throughout - taking us from our offer to receiving the keys in a short period of time. Definitely recommending to our friends!

Rhys · 16 September 2025

★★★★★ 5/5

Google

Many thanks to George for helping us secure our new home. The whole process has been simple, streamlined and straightforward, and George has been really helpful and attentive throughout. Highly recommend George and the team at CB. Thank you.

M · 16 August 2025

★★★★★ 5/5

Google

Jordon is absolutely outstanding! His deep knowledge of the area is impressive, and what truly sets him apart is his ability to listen and understand exactly what the client needs. It has been a real pleasure working with him, as he is not only professional but also attentive and personable. Highly recommend Jordon for anyone looking for a seamless and enjoyable property experience!

Svetlana · 11 October 2024

★★★★★ 5/5

Trustpilot

Great Estate Agents!

Chase Buchanan have been great estate agents for my rental property. They are efficient at managing tenant queries and have always responded quickly to my emails, making it easier for me whilst I was renting my property out and living abroad. I have worked closely with Audrey and she has always been friendly, proactive and helpful.

RAW · 11 May 2026

★★★★★ 5/5

Google

We had the absolute pleasure of working with Robyn during our recent property hunt in Richmond, and we couldn’t recommend her more highly. From start to finish, she was incredibly hardworking, proactive, and always one step ahead in making sure everything went smoothly. She kept us informed at every stage and genuinely cared about making the process as stress-free as possible. It’s rare to find someone so dedicated and attentive, and her professionalism was matched by her warmth and positivity. Thanks to her tireless efforts, what could have been a stressful experience turned into a smooth and successful move. We’re so grateful for her support and would wholeheartedly recommend her to anyone looking for an estate agent in Richmond.

Liam · 16 October 2025

★★★★★ 5/5

Google

Daniel Johns and his team Chase Buchanan, Richmond were amazing every step of the way going above and beyond to get the sale over the line. If you’re looking for a team in The Richmond area you can’t do better!

Thomas · 16 July 2025