Chase Buchanan Richmond reviews

★★★★★ 5/5

Google

I recently worked with Daniel from Chase Buchanan to find my dream home, and I couldn't have asked for a better experience! Dan was incredibly knowledgeable about the local housing market and was able to provide me with valuable insights and guidance throughout the entire process. He was always available to answer my questions and was very patient with me as I navigated through the ups and downs of the property search. I felt like I was in good hands with Dan and his expertise, and I would highly recommend him to anyone looking for a reliable and professional estate agent.

Paolo · 13 June 2023

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service. Especially Alicia. Efficient and always on the ball 👏👏👏

Danny · 7 October 2026

★★★★★ 4/5

Trustpilot

Proactive dealing with new EICR and…

Proactive dealing with new EICR and setting up with electrician. Thanks Alicia

Andrew · 20 February 2026

★★★★★ 5/5

Google

A massive thank you to Chelsea and George for all their help with my move in! They really helped make the whole process as easy as possible. Thanks to their exceptional service, we were able to find the perfect home! I can’t recommend their service enough!

Mohammed · 8 March 2025

★★★★★ 5/5

Google

I’ve bought the flat with the Manager Daniel John, they really looking after the customer. Buying a property isn’t an easy choice and process, but it’s so good to have someone to talk and discuss with. They’re very professional, supportive and warm, I feel they are really someone who can rely on. And they become my first choice when I want to rent the flat out now. Chelsea Ryan, George Burman-James and Eleanor Smith gave me so many support and professional advice during this process. And I’m very happy to let the property to them.

Shine生活筆記 · 16 August 2025

★★★★★ 5/5

Trustpilot

Adele Basma was a really good agent

Adele Basma was a really good agent. Incredibly helpful. Knew what we were after and found us two good properties very quickly. Was considerate and supportive throughout the process and handled the negotiations very professionally. She also appeared to have a good and trusting relationship with the vendor which also helped a lot.

Simon · 24 November 2024

★★★★★ 5/5

Trustpilot

We had a terrific experience recently…

We had a terrific experience recently with Chase Buchanan, Twickenham. This was down to the very professional services of Chris Brookshaw during the sale of our property. Chris kept us informed during the whole process and ensured a timely sale.Chris is personable, professional and prompt. We would highly recommend Chris to anyone looking to sell or buy a property.

Ann · 19 August 2024

★★★★★ 5/5

Trustpilot

The best estate agents in TW1

We were working with Richmond and St Margarets branches on finding our next home and are very pleased with the experience. The whole process from booking a viewing to proceeding to offer, etc is smooth and the Team is always there to answer any questions. I wanted to especially thank Lauren from the Richmond branch. Her professionalism and care truly stood out for us.

Alex · 22 May 2024

★★★★★ 5/5

Trustpilot

Moving made easy!

Moving made easy!We are delighted with the penthouse apartment at Weirside Place which we moved into recently. Although buying and selling property is never straightforward, we were supported throughout the entire process by the excellent staff at what is now Chase Buchanan. We would not hesitate to recommend them to other prospective purchasers. Many thanks to all concerned.

Christine · 20 August 2024

★★★★★ 5/5

Google

I had a great experience buying a property marketed by Chase Buchanan - Richmond. Anna Poghosyan and Daniel Johns are both very communicative and friendly to work with, and teamed with proactive sellers and solicitors on both sides it was honestly stress free. Thank you both - I’m so much more impressed than I was when selling my last property with another big name agency elsewhere in West London.

Matthew · 15 November 2025

★★★★★ 5/5

Trustpilot

Chase Buchanan Hampton Hill are the best!

Been a tenant through Chase Buchanan (Hampton Hill) for some years now and cannot fault the team's professionalism. More specifically, Audrey Sawyer is the best Property Manager we have ever dealt with - very quick to respond and resolve any issues in the most courteous way, no matter how big or small. We would definitely recommend Chase Buchanan Hampton Hill to any potential tenants.

Jackie · 30 April 2024

★★★★★ 5/5

Google

Robyn made finding a rental easy and stress-free. She listened to what I needed and helped me find the right place quickly. Highly recommend!

Kanwal · 16 October 2025

★★★★★ 5/5

Google

Chase Buchanan have been absolutely wonderful in our recent reject agreement, and George was really wonderful to work with. Without a doubt the most hassle-free agency we’ve ever dealt with.

MSL · 16 August 2025

★★★★★ 5/5

Google

Lovely estate agency! Currently working with George to sign a tenancy agreement. He has been very professional and attentive, making the process seamless and stress-free for us. Thank you George!

Tammy · 16 August 2025

★★★★★ 1/5

Trustpilot

Unprofessional and treating tenant…

Unprofessional and treating tenant unfairly. We went in to tenancy agreement in 2019, they promised flat will be cleaned professionally but flat was not even cleaned up to domestic level, this was also noted by 3rd party inspector in the notes, the flat was moulded at few places and not cleaned. Last month our tenancy ended but till date we have not received our deposit nor email from landlord. When spoken with chase the rudely stated to approach landlord and they cant help on this. when contract was done all dealings were with chase but once everything was done they opted easy way out. Contract still states that they hold deposit under TDS scheme and they will inform tenant if any deductions within 10 working days of end of tenancy. till date no reply on deductions from agent nor our funds has been released. Be very careful before dealing with them. I am in process to go to TPO and CEO senior management, as my complaint was not taken by lady who dealt nor responded to complaint procedure. I dealt with Isleworth branch.

Adi · 4 April 2023

★★★★★ 5/5

Google

Finally relocated back to the uk, without the help of Jordon it would not have been possible. His communication was first rate and his advice when we crossed a few hurdles was much appreciated . Thank you Jordon. Even when we popped in the office all the staff we dealt with were very helpful.

Joanna · 11 October 2024

★★★★★ 5/5

Trustpilot

5 stars for Lianna and the team in the Exeter…

Lianna and the team in the Exeter Branch go above and beyond time and time again - I always recommended them …As a Landlord its a worrying time finding new tenants not with Lianna and the Team batting for you - they have found me excellent tenants and always been there when I have needed any advice.

Geraldine · 22 August 2024

★★★★★ 5/5

Trustpilot

Long-term tenant had a great experience with CB

Was a tenant at the same flat for 20+ years, managed by CB Twickenham due to the landlord living overseas. Through several managers, the experience was always excellent. They were responsive, helpful and professional throughout.

Satisfied · 4 August 2026

★★★★★ 5/5

Google

Daniel Johns and Morgan Senior have been the A-Team everyone needs! We were purchasing and selling with them and without a doubt, we received the best service you can ask for. They went above and beyond even through the tricky parts of the conveyancing process - in fact, they even helped me with this process! What really sets Daniel and Morgan apart is how they do business, by building genuine trust. You feel like more than just a client, you feel supported every step of the way! Anyone thinking about moving, request these guys if you can!

Tim · 16 July 2025

★★★★★ 5/5

Trustpilot

We had the pleasure of working with…

We had the pleasure of working with Vanessa from the Hampton office to secure our flat in Teddington, and we couldn't be more satisfied with the experience. From the very beginning, Vanessa was incredibly professional, always greeting us with a smile and a positive attitude. She was exceptionally helpful throughout the entire process, providing quick and thorough answers to all our questions.

Miruna · 17 May 2024

★★★★★ 5/5

Trustpilot

Great!

We moved for the first time recently and the whole process was super easy! Any questions we had were answered quickly and everyone was really helpful and friendly.

Zoe · 15 September 2026

★★★★★ 4/5

Trustpilot

Helpful property manager in tough situation

Had a very tough last 6 months with a property handled by Chase Buchanan with mould and damp issues. Chase Buchanan had recently taken over the property and we’re unaware of the issues it presented.

Brock · 30 July 2026

★★★★★ 5/5

Trustpilot

Stephen was fantastic from start to…

Stephen was fantastic from start to finish. He kept us up to date with progress throughout, communicated each step with us, was so easy to contact and went above and beyond to keep our sale on track. I couldn’t recommend Chase Buchanan enough and we will definitely use them and Stephen when we come to sell our home.

Georgia · 20 July 2024

★★★★★ 5/5

Trustpilot

Excellent first class service from start to finish

Excellent first class service from Danny and the team, from start to finish. Having had a very poor experience with another agent in Richmond, it was refreshing to deal with an agent who is knowledgeable, experienced and committed. I wouldn't hesitate in recommending Chase Buchanan in Richmond, headed up by Danny. Dan and Lauren at the branch were also excellent throughout.

Michael · 23 May 2024