Trusted Agent profile · Richmond

Chase Buchanan Richmond reviews

4.7Platinum winner · 2026View award details

★★★★★ Excellent

819 reviews across 2 platforms

20 Red Lion Street, Richmond, TW9 1RW

Chase Buchanan's office in Richmond, at 20 Red Lion Street, is rated 4.7 out of 5 across 819 reviews on two platforms, including 391 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase Buchanan won in 2026.

Google logo

4.9 / 5

391

Reviews on Google

This office

Trustpilot logo

428

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Richmond office, from every platform, shown as written. First names only.

5/5

Trustpilot

Louis and the lettings team !

Thank you to Louis and the guys over at Twickenham lettings, fantastic service throughout. The attention to detail was amazing and always keeping me in the loop regarding every situation and through the whole tenancy process. I must say in a very difficult market I found chase a breath of fresh air to deal with so thank you !

Jade · 28 February 2024

Agent replied · 24 August 2024

Hi Jade, thank you for taking the time to provide us with this feedback, Louis and the rest of the team will be delighted to read this. If you need anything else in the future, please do not hesitate to get in touch. Best wishes!

5/5

Trustpilot

Renting my property

Renting out my property with Chase Buchanan has been a good experience, and Ethan Watts made every step easy.

Linda · 15 September 2025

Agent replied · 25 September 2025

Thank you, Linda! We’re thrilled to hear that you had a great experience renting your property and that Ethan was able to assist you effectively. Your satisfaction is our priority, and we appreciate your feedback!

5/5

Trustpilot

Excellent Service Chase Buchanan

Chloe from Chase Buchanan was efficient, concise, she was speedy in email replies. Everything I needed with ma aging our property.

Helen · 15 September 2026

Agent replied · 25 September 2026

Thank you, Helen. We're pleased Chloe's efficient, concise service and speedy replies met your property management needs.

5/5

Trustpilot

A1 Service from Chase Buchanan

We recently purchased a new flat and cannot recommend Chase Buchanan and the wonderful Alessandro and team from the St Margarets office who assisted with our purchase. The purchase was done within 4weeks with updates and assistance throughout. We cannot recommend Chase Buchanan and Alessandro highly enough.

Charlene · 20 September 2024

Agent replied · 30 October 2024

Hi Charlene, thank you for your review and congratulations on your new home. We're delighted to hear that Alessandro and the team assisted you throughout the process. Wishing you all the best for the future!

5/5

Google

Anna at Chase Buchanan was great throughout our purchase. She was friendly, supportive and communicated really well from start to finish, keeping us updated at each stage. Her approach helped everything progress smoothly and made the experience feel far less stressful. Would happily recommend.

Toby · 2 April 2026

Agent replied · 16 April 2026

Thank you, Toby! We're thrilled to hear about your positive experience with Anna. Our team strives to provide excellent service and support throughout the process. Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback!

5/5

Trustpilot

Adele was so easy to deal with and very…

Adele was so easy to deal with and very professional.

Liz · 4 December 2025

Agent replied · 24 December 2025

Thank you, Liz! We're thrilled to hear about your positive experience with Adele. Our team strives for excellent communication and professionalism, and it's great to see that reflected in your visit. We appreciate your kind words and support!

5/5

Google

Daniel Johns at Chase Buchanan, Richmond was on the ball since we first viewed the property and helped us over the line to completion! Thank you for all your help, you made this whole process so much more enjoyable!

Jenisan · 6 January 2025

Agent replied · 11 January 2025

Hi Jenisan, thank you for taking the time to write a great review. We are so glad Daniel was on the ball and made the whole process much more enjoyable. Wishing you all the best.

5/5

Google

Morgan did an excellent job in navigating the purchase of our dream home in Kew. Despite some difficult setbacks during the process, he consistently maintained a professional and diligent presence throughout, proactively finding solutions to get the contract closed! Would highly recommend!

Nik · 10 April 2026

Agent replied · 16 April 2026

Thank you, Nik! We're thrilled to hear about your positive experience with Morgan. Navigating the home buying process can be challenging, and it's great to know he was there every step of the way. Your recommendation means a lot to us! Enjoy your dream home!

5/5

Trustpilot

Great experience with Twickenham lettings branch

Had a great experience with the lettings team in Twickenham. Roman made the process very smooth and easy.

Paul · 8 September 2025

Agent replied · 25 September 2025

Thank you for your fantastic review, Paul! We're thrilled to hear that Roman and the lettings team made your experience smooth and enjoyable. Your satisfaction is our priority, and we appreciate your feedback!

5/5

Google

The team was incredibly helpful- our agent Robyn was incredibly helpful, responsive and made the whole experience smooth and easy!

Johnathan · 16 August 2025

Agent replied · 16 April 2026

Thank you for the fantastic feedback, Johnathan! We’re thrilled to hear that Robyn provided such a smooth and easy experience. Our team is dedicated to helping clients, and your kind words motivate us to keep up the great work!

5/5

Trustpilot

Chase Buchanan

Daniel Johns at Chase Buchanan, Richmond was on the ball since we first viewed the property and helped us over the line to completion! Thank you for all your help, you made this whole process so much more enjoyable!

Lathaanghi · 24 December 2024

Agent replied · 7 February 2025

Hi Lathaanghi, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.

5/5

Trustpilot

Chris Brookshaw

I didn't end up buying a property through Chase Buchanan-But I want to gave my thanks to Chris Brookshaw. He was an amazing agent and a credit to the company. He tried really hard for me and was encouraging, personable and showed so much care. When the itch comes to move again-I wouldn't hesitate to use this agent.

Moya · 21 January 2024

Agent replied · 24 August 2024

Hi Moya, thank you for your kinds words, we'll be sure to pass them on to Chris and the rest of the team. Should you look to move in the future, we'll be more than happy to help. Wishing you all the best!

5/5

Google

Found a great property through Chase Buchanan, thank you Robyn for helping it all run smoothly

Jon · 16 September 2025

Agent replied · 16 April 2026

Thanks for your fantastic review, Jon! We’re thrilled to hear you found a great property and that Robyn made the process seamless. Your satisfaction is our priority, and we appreciate your support!

5/5

Google

Thanks to Robyn from Lettings, helping me find the perfect property that suits all my needs.

Theresa · 16 September 2025

Agent replied · 16 April 2026

We're thrilled to hear that Robyn helped you find your perfect property, Theresa! Your satisfaction is our priority, and it's great to know we met your needs. Thank you for the fantastic review!

5/5

Google

Had a really great experience we were guided expertly throughout the whole process. Couldn’t be happier. Robyn was incredible.

Dominic · 16 August 2025

Agent replied · 16 April 2026

Thank you, Dominic! We're thrilled to hear that you had a great experience and that Robyn was able to guide you expertly. Your satisfaction means a lot to us, and we appreciate your kind words!

5/5

Google

Really pleased with the property we found. Robyn was a great help especially with any issues that came up!

Alexander · 16 August 2025

Agent replied · 16 April 2026

Thank you, Alexander! We're thrilled to hear that you found the perfect property and that Robyn was able to assist you throughout the process. Your satisfaction is our priority, and we appreciate your kind words!

5/5

Trustpilot

Excellent option

We interacted with the company while considering a property in London. Pippa was professional, courteous, and incredibly swift while dealing with the various tasks - which made the process that much easier. The Chase Buchanan team - overall - demonstrated care and attention that was welcomed in the stressfully bustling London property market.

Community · 19 April 2024

Agent replied · 24 August 2024

Hi there, thanks for taking the time to leave a review for Pippa and the team. We're happy to hear that they were swift in dealing with various tasks and made the process an less stressful one for you. Should you need anything else, please do not hesitate to reach out to us.

5/5

Google

Working with Robyn from Chase Buchanan in Richmond, made finding a new place so much easier than I expected. She took the time to understand what I was looking for and found a great property that fit my needs and budget. Communication was always clear and prompt, and I never felt rushed or pressured. I’m really happy with where I ended up and couldn’t have done it without her help. Highly recommend!

Heather · 16 June 2025

Agent replied · 16 April 2026

Hi Heather, thank you for taking the time to write a great review and sharing your experience with the team. We appreciate the support and wish you all the best.

5/5

Google

Thanks to Robyn and the team for helping me and my pals rent a new place. Process was quick and easy.

Alfie · 16 July 2025

Agent replied · 16 April 2026

We’re thrilled to hear that you and your friends had a smooth renting experience! Robyn and the team are dedicated to making the process as easy as possible. Thanks for your kind words and for choosing us!

5/5

Google

Thank you so much to Robyn on the lettings team, making the process so efficient and straightforward!

Louise · 16 August 2025

Agent replied · 16 April 2026

We’re thrilled to hear you had a great experience with Robyn and our lettings team! Your feedback on the efficiency of our process means a lot to us. Thank you for choosing us, and we’re here to help with any future needs!

5/5

Trustpilot

We're very happy with our manager

We're very happy with our property managed Georgina Claiden, she's always prompt and efficient thank you!

Diana · 16 September 2026

Agent replied · 24 August 2024

Thank you, Diana! We're thrilled to hear that you're satisfied with Georgina's management. Providing prompt and efficient service is our priority, and your feedback means a lot to us. We look forward to continuing to support you!

5/5

Google

I had an amazing experience with Chase Buchanan. Their colleague Pippa was fantastic at helping me to find a property. She listened to what I wanted, we discussed at length the type of property I needed and took the time to get to know me as a person. Every property that she showed me ticked every box! I am so happy with my property and could not recommend Pippa enough!PositiveResponsiveness, Quality, Professionalism, Value

Jenna · 25 August 2022

Agent replied · 12 June 2024

Hi Jenna, Many thanks for your wonderful comments, we are delighted that you found Pippa so helpful! Thanks for your recommendation too! Kind regards, Chase Buchanan

5/5

Google

Daniel Johns from Chase Buchanan helped me with the property purchase in early 2021. He is reliable, trustworthy, and experienced, someone you could really lean on in all property related matters. Daniel was very helpful, efficient & straightforward throughout the process. I really appreciated his no-nonsense approach during this exciting, but stressful time. Daniel is also very friendly & a great pleasure to deal with. I have no compunctions in recommending him to any potential seller or buyer out there. YuliaPositiveProfessionalism

Yulia · 25 August 2021

Agent replied · 12 June 2024

Many thanks Yulia, We are delighted that you found Daniel so helpful and professional and we really appreciate your review and recommendation. Kind regards, Chase Buchanan

5/5

Google

I just wanted to say thank you to Dan Johns of Chase Buchanan in Richmond for all of his help and advice with my recent search. My partner and I are considering a purchase in the area, and Dan showed us around a few properties. He was extremely knowledgeable about the properties and the area. Whilst we did not purchase a property on this occasion I wanted to express my gratitude for Dan's help. All too often reviews are only left regarding poor experiences. I will not hesitate to give Dan a call when the search continues.PositiveProfessionalism

D · 25 August 2021

Agent replied · 12 June 2024

Thank you very much for your 5* review! We appreciate your kind words for Dan. We pride ourselves on our customer service, so reading such positive words is always a pleasure. We hope we can help you again in future. Kind regards, Chase Buchanan

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Read Chase Buchanan's Google reviews

Questions about Chase Buchanan Richmond

Has Chase Buchanan won any awards?

Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Richmond won Platinum; Chase Buchanan, Teddington won Platinum; Chase Buchanan, Isleworth won Trusted Agent.

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