Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more

★★★★★ 5/5

Google

As a first-time buyer, I couldn’t have asked for a better experience with Chase and Buchanan. Kacey and John were absolutely amazing - they made me feel completely supported every step of the way. They explained everything clearly, answered all my questions with patience, and made what could have been a stressful process feel smooth and reassuring. I’m so grateful for their professionalism, kindness, and guidance. I’ll definitely be using them again in the future and would highly recommend them to anyone!

Ellie · 22 October 2025 · Chase Buchanan Teddington

★★★★★ 5/5

Google

Excellent service, especially from Joel who I dealt with. He was very forthcoming and professional and well informed when viewing flats.

Ingo · 22 October 2025 · Chase Buchanan Teddington

★★★★★ 5/5

Google

Chase Buchanan have been brilliant throughout both our sale and purchase. With professionalism they have helps us overcome any barriers and continued to help push our sale and purchase forward when things seemed difficult at times. Rodney has been easy to contact, responsive and proactive throughout our experience with John always available too. We have been very impressed by their work and would definitely recommend.

Colette · 22 October 2025 · Chase Buchanan Teddington

★★★★★ 5/5

Google

Pippa and the team were great from first viewing to agreeing tenancy. Highly recommend.

Paul · 21 October 2025 · Chase Buchanan, St Margarets

★★★★★ 5/5

Trustpilot

Very Professional & Friendly

Very professional service and we were kept updated for throughout the buying process. Adele was very friendly and a pleasure to work with. I would definitely consider Chase Buchanan in future if we decide to move again.

Kevin · 21 October 2025 · Chase Buchanan Plymouth

★★★★★ 5/5

Trustpilot

Good service in the client's interest

Sale of house in Hampton. Pleased that I used Chase Buchanan Hampton Hill on the sale of my (longstanding) family home. The team was energetic, and the well pitched advice seemed to be aiming to achieve my interests and without strong pressure in any direction. The best of the agents I spoke to locally, I thought.

Mr · 20 October 2025 · Chase Buchanan, St Margarets

★★★★★ 1/5

Trustpilot

Extremely unprofessional experience, TDS ruled full deposit refund due to agency’s mishandling

I rarely write reviews, but our experience with this letting agency (Isleworth branch) deserves to be shared to warn other tenants.

Emily · 20 October 2025 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

Stephen and Sarah were both superb when helping me sell my property. A quick sale, above asking price, a quick and smooth sale, with good communication along the way, so much better than my some of my past experiences! Can't thank them enough, or recommend them enough!

Steve · 18 October 2025 · Chase Buchanan Plymouth

★★★★★ 5/5

Google

Great service throughout! We've been looking for a rental property in the area for quite some time. Chase Buchanan offered us a couple of great alternatives and got an offer accepted. Louis Dunn and the team made sure everything went smoothly and helped us in every step. Couldn't ask for more, thank you.

Can · 17 October 2025 · Chase Buchanan, St Margarets

★★★★★ 5/5

Trustpilot

Thank you Ben!

Ben from Twickenham Lettings was the most helpful and genuine person throughout my whole process. He showed me plenty of properties during the lead up to us finding something ensuring that when he got something new on he’d send it over.

Stewart · 17 October 2025 · Chase Buchanan, St Margarets

★★★★★ 5/5

Trustpilot

If not for you.

We used the Trowbridge branch. To our minds the solicitors were on a go slow. We were desperate for information and none was forthcoming. Up stepped Gemma and Kisten from the Trowbridge branch. They chased the other agents and solicitors to get the sale over the line. We are so grateful to them for their professionalism and sheer grit. I don't think it would have gone ahead without them.

Richard · 16 October 2025 · Chase Buchanan Plymouth

★★★★★ 5/5

Google

Thank you to Robyn from lettings helping me find a great property in the Richmond area. Very efficient, good communication, keeping me well informed at all stages of the process.

James · 16 October 2025 · Chase Buchanan Richmond

★★★★★ 5/5

Google

Robyn made finding a rental easy and stress-free. She listened to what I needed and helped me find the right place quickly. Highly recommend!

Kanwal · 16 October 2025 · Chase Buchanan Richmond

★★★★★ 5/5

Google

Thanks to the lettings team( ( and especially Robyn) for helping me find the perfect property-great service from start to finish

Felix · 16 October 2025 · Chase Buchanan Richmond

★★★★★ 1/5

Google

Landlords beware. Im a tenant of a previous Chase Buchanan property. The reason for this review started back in spring 25 regarding our neighbour who was clearly dealing drugs, I asked to leave our tenancy early in order to protect the health of my pregnant girlfriend, our landlord even agreed to let us vacate early given the Richmond office found a new tenant to move in one month before our break clause. For whatever reason they refused to safe guard the health of my girlfriend and decided to make us see out the full length of the tenancy which meant we had to move out 6 weeks early and essentially pay 6 weeks double rent which corresponded with our new tenancy, even after giving them spare keys to the property so the lettings team could come and go at ease with potential viewings. We professionally cleaned the flat and left the keys inside before vacating for a final time (because we had given the Richmond office a set of spare keys previous). Fast forward 2 weeks later the day we were legally liable to vacate the property (15th September), Chase Buchanan Richmond had booked in the new tenants to move in on the same day between us legally vacating the properly and the deposit clerk conducting their inspection. After many frantic calls from Chase Buchanan on the morning of the 15th it turns out the lettings team and in particularly George Burman James had given the spare set of keys to the new tenant before we had vacated the property. Which meant the deposit clerk couldn’t inspect the property before the new tenants had moved in their belongings. How can a professional estate agency and deposit protection company conduct an honest audit of a property after a new tenant and their removal company has already entered the property? This is nothing but the work of complete cowboys. Not only does this company disregard the legitimate worries of vulnerable tenants, it also has no qualms in leaving landlords with the headache of navigating new tenancy check ins before outgoing deposit audits. The Richmond office is due an inspection from the housing ombudsman. Pictures are attached, you can clearly see the new tenants belongings on our check out audit.

James · 16 October 2025 · Chase Buchanan Richmond

★★★★★ 5/5

Google

We had the absolute pleasure of working with Robyn during our recent property hunt in Richmond, and we couldn’t recommend her more highly. From start to finish, she was incredibly hardworking, proactive, and always one step ahead in making sure everything went smoothly. She kept us informed at every stage and genuinely cared about making the process as stress-free as possible. It’s rare to find someone so dedicated and attentive, and her professionalism was matched by her warmth and positivity. Thanks to her tireless efforts, what could have been a stressful experience turned into a smooth and successful move. We’re so grateful for her support and would wholeheartedly recommend her to anyone looking for an estate agent in Richmond.

Liam · 16 October 2025 · Chase Buchanan Richmond

★★★★★ 5/5

Google

I had an excellent experience with Robyn, helping me secure a rental, she kept me up to date throughout the process.

Elena · 16 October 2025 · Chase Buchanan Richmond

★★★★★ 5/5

Google

George Burman-James at Chase Buchanan has been outstanding to deal with. From the first viewing to move-in, his communication was clear, prompt, and genuinely helpful. He handled paperwork efficiently, kept me updated at every step, and proactively resolved small issues before they became problems. Professional, personable, and highly reliable, George made the whole tenancy process smooth and stress-free. Wholeheartedly recommended.

David · 16 October 2025 · Chase Buchanan Richmond

★★★★★ 5/5

Trustpilot

Anna and kris

Anna, Kris and the team were always very polite and optimistic about the property and their ability to sell the property.

Edward · 16 October 2025 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

Thank you to the Chase Lettings team in St Margaret’s . A quick and easy service and a pleasure to work with.

David · 15 October 2025 · Chase Buchanan, St Margarets

★★★★★ 5/5

Google

Had a great moving in experience with Claudia. Super helpful and so quick to get back on any questions I had. Very professional and highly recommend! Big thanks to Claudia.

Rob · 13 October 2025 · Chase Buchanan Teddington

★★★★★ 5/5

Google

Grateful to Joel for the incredible support with my move. Your help made the whole process so much smoother, truly appreciated!

Vinny · 13 October 2025 · Chase Buchanan Teddington

★★★★★ 5/5

Google

The process of looking for a property with Chase Buchanan was easy and even fun - Joel was very helpful and lovely to work with!

Mia · 13 October 2025 · Chase Buchanan Teddington

★★★★★ 5/5

Trustpilot

Successful sale

We have just sold our house with the help of Anna and Adele, who were fantastic from start to finish.

T · 13 October 2025 · Chase Buchanan, St Margarets