Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGeorge provided the most professional service when valuing my property. It was a smooth process and got excellent tenants in no time. I would highly recommend Chase Buchanan
Hi Marcela, we appreciate you taking the time to leave a great review. We are so glad the process was smooth. Thank you for the recommendation.
5/5
TrustpilotRenting my property
Renting out my property with Chase Buchanan has been a good experience, and Ethan Watts made every step easy.
Thank you, Linda! We’re thrilled to hear that you had a great experience renting your property and that Ethan was able to assist you effectively. Your satisfaction is our priority, and we appreciate your feedback!
5/5
GoogleI have used CB for rental purposes for many years. The service is very personable and professional, and online services have been seamless.
Thank you for your fantastic feedback, Jen! We’re thrilled to hear that you’ve had a great experience with our personable and professional service over the years. It’s our goal to make the rental process as seamless as possible for our clients. We appreciate your continued trust in us!
5/5
GoogleWe’re in the process of securing our new rental through Chase Buchanan, and the experience so far has been excellent. Louis has been incredibly efficient and responsive, always easy to contact whenever we’ve had questions. He’s made what could have been a stressful process feel smooth and straightforward. We really appreciate his support and are looking forward to moving in soon!
Thank you for your fantastic feedback, Emily! We're thrilled to hear that Louis has made your rental process smooth and enjoyable. Your satisfaction is our priority, and we can’t wait for you to move in!
5/5
GoogleSarah, Pippa and Vanessa have all helped to make the transition from tenant to tenant very easy. Prompting me to complete various tasks, with Sarah especially giving advice to help make the property more marketable. The only downside was the quality of the cleaners employed through Chase who did a poor job.
Thank you for your kind words, Alison! We're thrilled to hear that Sarah, Pippa, and Vanessa made your transition smooth. We appreciate your feedback on the cleaning service and will address it. Your insights help us improve and provide the best experience possible.
5/5
TrustpilotThank you Alexandra and Chase Buchanan
Alexandra and the wider Chase Buchanan team were wonderful from the get go - from meeting me at the property for me to view, to responding timeously to emails, and for just generally treating me with dignity, understanding and respect. This is not something I've experienced from most other agencies in Bath. I can't thank Alex and the team enough.
Thank you, Carolyn! We’re thrilled to hear about your positive experience with Alexandra and the team. Providing exceptional service and treating our clients with respect is our priority. Your feedback means a lot to us, and we appreciate you taking the time to share it!
5/5
Trustpilot10/10
Professional, proactive - on top of their brief and 10/10 communication between me (the seller) and the buyer. I don't think a single estate agent knew the area/development of my property sale as well as Chase Buchanan.
Thank you, Fay! We're thrilled to hear you had such a positive experience with our team. We're dedicated to providing top-notch service and expert knowledge, and it’s great to know we met your expectations. Your feedback motivates us to keep delivering the best for our clients!
5/5
TrustpilotGreat experience with Twickenham lettings branch
Had a great experience with the lettings team in Twickenham. Roman made the process very smooth and easy.
Thank you for your fantastic review, Paul! We're thrilled to hear that Roman and the lettings team made your experience smooth and enjoyable. Your satisfaction is our priority, and we appreciate your feedback!
5/5
TrustpilotSamantha at Chase Buchanan
Chase Buchanan were very helpful estate agents in Bath, especially compared to others I had spoken with. However, the advert for the property had the wrong council tax band, which is quite important when looking at bills etc. Despite this, Samantha was incredible helpful in the buying process for my flat. She was always available to talk through the purchase, providing any info required for the flat and would also help communicate between the sellers and myself efficiently. Emails and calls were responded too very quickly and I couldn’t have asked for a nicer estate agent to help me through the process. I would likely use them again in the future. Definitely recommend.
Thank you, Harrison, for your fantastic feedback! We're glad to hear Samantha provided exceptional support during your buying process. We appreciate your comments about the property listing and will address the council tax band issue. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
5/5
TrustpilotGood estate agency
Good estate agency. Honest and upfront. Reliable. Thank you for helping me find my new house in twickenham
Thank you, Alison! We're thrilled to hear you had a positive experience with us. Finding the right home is so important, and we’re glad we could help you in your journey. Wishing you all the best in your new place!
5/5
TrustpilotAbsolutely brilliant 🤩
Throughout and very difficult process because of idiots below in the chain, Anna and Kris looked after my interests with good communication and understanding. I can’t thank them enough and they’re highly recommended compared to some of the other agencies in the Hampton Area.
Thank you, Jake! We’re thrilled to hear about your positive experience with Anna and Kris. Our team is dedicated to providing excellent service, and it’s great to know they made a difference for you. We appreciate your recommendation and look forward to assisting you again in the future!
1/5
TrustpilotFor two weeks I have been unable to…
For two weeks I have been unable to move into the flat I rented through Chase Buchanan. The property was handed over dirty and with furniture, despite the contract stating it would be clean and unfurnished. When I returned the keys, the agents tried to pressure me, saying I must still pay 12 months’ rent, and even demanded to write a letter confirming I had no claims before they are giving the keys back. Completely unprofessional, I would strongly advise avoiding this company.
We’re sorry to hear about your experience, Evgenia. This is not the level of service we strive for, and we appreciate your feedback. We’re committed to resolving this issue and ensuring that future clients have a better experience. Thank you for bringing this to our attention.
5/5
GooglePippa was great, she was really friendly and helped us out loads! I couldn’t recommend Chase Buchanan enough.
Thank you, Lee! We’re thrilled to hear about your positive experience with Pippa. Our team is dedicated to providing excellent service, and your recommendation means a lot to us. We’re here to help whenever you need!
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
TrustpilotNot a Smooth ride but we got there thanks to Adèle.
We have had our ups and downs in both the sale and purchase of the new property while with Chase, including treaths of withdraws, from buyers if sale was not completed within a certain date. But Adèle, the Senior Sales Negotiator, held it all together by contacting all the people involved, outside her circle to get everything back on track.
Thanks for your fantastic review, Joe! We're thrilled to hear that Adèle was able to keep everything on track during your journey. It's great to know that her dedication made a difference. We appreciate your trust in us and look forward to assisting you again in the future!
5/5
TrustpilotAmazing experience and incredible customer service.
Tom from the Hampton hill branch has helped me along the way in my journey to finding the perfect lettings property. Thanks ever so much, I’ll definitely come back to him if I ever need to look for another rental or if I need to secure a tenant!
5/5
GoogleStephen at Chase was very helpful regards the btl purchase, and they will be retained as the letting agent.
Thanks for the fantastic review, John! We're thrilled to hear that Stephen provided you with great support during your purchase. We're excited to continue working with you as your letting agent. Your trust means a lot to us!
4/5
GoogleThank you so much to everyone at Chase Buchanan for their help & support with my recent purchase of a new property. A special mention to Stephen who answered every phone call & email as soon as he could. He kept me in the loop at all times & showed real care & professionalism. I would definitely recommend a pay rise for him!
Thanks for your kind words, Lucy! We're thrilled to hear about your positive experience, and we appreciate the shoutout for Stephen. Our team always strives to provide excellent service, and your feedback motivates us to keep it up. Enjoy your new property!
5/5
TrustpilotExtremely highly recommended
We were going to shop around for an estate agent, but after meeting Amanda our minds were immediately made up to proceed with Chase Buchanan. We were so pleased we did and both Amanda and Chloe were lovely to deal with throughout the process. They totally delivered on the service that was promised. A consistently efficient, communicative and friendly service from start to finish. We are delighted to have bought our new home, but I might actually miss Amanda and Chloe a bit!
5/5
GoogleI can't thank the lettings team at Chase Buchanan enough for their outstanding service! Chelsea, Robyn, and George were absolutely fantastic from start to finish. They made the whole process smooth and stress-free, keeping me updated at every stage and offering clear, professional advice throughout. Thanks to their hard work and attention to detail, they found a brilliant tenant for my property in no time. I really appreciated how efficient and friendly they were, a real credit to the company. Highly recommend Chase Buchanan if you're looking for a top-tier lettings team. Thank you again Chelsea, Robyn, and George, you’ve been amazing!
Thank you, Charlotte! We're thrilled to hear about your positive experience with Chelsea, Robyn, and George. Our team strives to provide exceptional service, and your feedback truly brightens our day. We appreciate your recommendation and look forward to assisting you again in the future!
5/5
GoogleGeorge helped make my experience as easy and as stress free as possible! Couldn’t recommend him enough
Thank you, Alana! We're thrilled to hear that George provided you with such a smooth and stress-free experience. Your recommendation means a lot to us!
5/5
GoogleThe team at Chase Bunchanan are a friendly, professional and helpful group of people. Finding my new home in London has been a long and frustrating journey, meeting with multiple incompetent estate agencies. That was until I spoke to George at Chase Bunchanan’s. I’d given up hope, that finding my dream home in London was possible, but George and his team have extensive knowledge on the area and blew me away with the house options they presented me! I couldn’t recommend them enough, thankyou for all your help!
Thank you, Lucia! We're thrilled to hear about your positive experience with George and the team. Helping you find your dream home is what we strive for, and your kind words mean a lot to us. Enjoy your new place, and we appreciate your recommendation!
5/5
GoogleThe team was incredibly helpful- our agent Robyn was incredibly helpful, responsive and made the whole experience smooth and easy!
Thank you for the fantastic feedback, Johnathan! We’re thrilled to hear that Robyn provided such a smooth and easy experience. Our team is dedicated to helping clients, and your kind words motivate us to keep up the great work!
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The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
